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    Arbor Energy

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

    Services - Arbor Energy

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    1 More Service

    Propane

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    9 years ago

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    Suburban Propane

    Suburban Propane

    (5 reviews)

    Terrible service. Uncompetitive prices. Switched companies and getting prices 50% lower with…read morebetter service and quicker delivery. I wouldn't stay with them.

    Six months ago, I bought a house in a new area. I did not know the local vendors and the prior…read moreowner used Suburban Propane. I transferred service to my name and I should have known right way when they sent my proposal in the wrong name that they were sloppy and careless (exactly what I want in a company that delivers explosive products to my home...). They insisted on doing a leak test, even though they had filled the tanks two weeks before I bought the house. They billed me for the service, but the contractor who was on-site says that they never entered the building and that they never did any work. I called multiple times to ask about the bill and they always said that they would call me back - they didn't. They sent me to their collections department and I kept referring back to the Waterbury and Derby offices to no avail. I finally got so tired of the run around that I just paid the $100. Then they started delivering propane and the real trouble started. Our property has three propane tanks on it that were in my proposal and that they had previously filled and serviced. Hell, their name is plastered on a tank that is 20 feet from my front door... I had negotiated a rate for all three tanks. On delivery, they only offered that rate on my two main tanks and a rate that was 25% higher for the largest tank on the property that was near empty. I disputed the charge with the driver (who is very nice and remembers the former owner and the house from many years of service). The driver said to dispute it with the office. I did dispute it and after many cycles of being on hold I was assured that the rate would be adjusted. It was not. They tacked on late fees and, again, sent it to collections within a month of filling the tank. I disputed it again and was told that it would be adjusted and I agreed to pay the adjusted amount. On two subsequent fills, they billed me at the 25% higher rate. Each time I disputed and they told me they would adjust. They didn't. They sent me additional late fees on the balances that I was told would be credited for overbilling at the incorrect rate. Here we are six months and many hours on hold later. I have already switched to another provider who is local and wonderful (I will post a very positive Yelp review for them next). I am still untangling from the nightmare that was dealing with Suburban Propane. I wish I could leave less than one star. Once I get this resolved and the weather gets warmer I will paint over their advertisement on the tanks near my front door. I wouldn't recommend these clowns to my worst enemies.

    Arbor Energy - hvac - Updated May 2026

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