Communication was quick, friendly, and flexible. Next day delivery squeezed in over night. Walked…read morenew home owners through set up too. I love the option to use the online platform to schedule future deliveries.

started off as a good company. After two years I had to drop them. prices were high for me a few…read moreweeks ago so I asked if I could get a half tank, he was very rude about it.

I have the best experience with them.Just recently sage cote was on time and very…read moreprofessional?Great personalityand professionalism, he corrected my problem of a main waterline being totally clogged. I can't say enough good things about him.I would definitely ask for him again if I should need their service.He knew what he was doing.He worked efficiently and answered any questions that I might have had.Thank you Sage

HORRIBLE! We made an appointment in May for an AC tune up. They didn't have an appointment for…read moreover a month. We waited and waited then a few days before the appointment they called to cancel because a heatwave was coming and they needed all techs available. They didn't offer us another appointment until about a month later. This is where it gets MUCH WORSE. The technician finally comes out for the tune up. It is a young guy (Jack), obviously a new tech. He didn't even know how to open the AC cabinet. Everything checked out ok although it is an older unit, 80 psi. 1.5 days after the technician left, the system stopped working. We had them come back and there was almost zero pressure in the system and they said there is nothing they can do. I had another trusted tech out from a different company and he said FF Hitchcock definitely broke our system. They are either totally incompetent or purposely sabotaged our AC. Either way, NOT recommended.

One Star - I wish I could give zero. Steer Clear!…read more I had a seriously awful experience at Gasworks Propane. I brought in two tanks to be filled, and right away, things went south when I got back to my house. Both tanks were hissing and popping - extremely dangerous. When we brought them back and I brought it to their attention, the young kid admitted he'd overfilled them because he was "busy." Then, an older guy came out and started arguing that it was a bad valve, even though the tanks were perfectly fine before we brought them in. Instead of fixing their mistake, they strong-armed us into buying a whole new tank at full price! No discount, no apology, just terrible customer service and a dangerous situation. Avoid this place if you value your safety and your wallet. It's too bad because we give them business every single month. We will be moving on from them.

Nice and simple. Came here to refill my propane tanks and couldn't be happier. First time visit…read moreand super friendly folks. Done in under 10 minutes. Love supporting local businesses. Will be my go to spot from now on. They also have a showroom for other BBQ as well!

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!

This company is terrible and I would not recommend to anybody when we were trying to get our…read morefurnace fixed we spent over 700 dollars getting it maintenances just for it to need to be replaced and wasting 700 dollars for nothing when we tried to resolve this with the company their customer service was terrible and said that we were on our own

We maintain our relationship with the fine folks at Dependable Energy despite having moved from…read moreProspect to Durham in late 2020. The original oil furnace in this circa 1988 home failed inspection this year due to a cracked heat exchanger coil and the release of CO into the 1 zone forced air heating. We had Glen Noble and his team in to evaluate our entire HVAC system. They came up with/installed a cost effective & energy efficient solution using a propane fired Navien Combi wall mounted boiler feeding a new hydro air heat exchanger and a new Heil 5 Ton central AC unit, augmented by 2 Mitsubishi mini-split HVAC units to overcome the single zone ductwork in this 2 story mid-century modern home. The job included planting a 500 gal propane tank in the ground, removal of the original oil tank, oil furnace, oil hot water heater, heat exchanger & A/C unit. We are very pleased with Glen/Ed & their team's work!

These guys have been my go to for decades. Many moons ago this company showed more concern about…read moremy home being cold with a young daughter in the house than they did about how I was going to be able to pay them. They put oil in the empty tank and troubleshoot a problematic furnace to get me back in business late in the evening. He handed me an invoice and I was told to pay him when I had the money, to put my credit card away. That was decades ago. They earned my gratitude and trust on that day. Since then, this family business has been my source for oil. They always get my business. Clearnings, routine service, and prompt (often same day) delivery of oil is how Grant brothers oil Rolls. They aren't the cheapest, nor do I expect them to be. They arrive when they say they will, they are courteous, pleasant, and value their customers and community. They will continue to be my oil company for years to come.

The grant brothers are the best I suggest using them they're understanding and they care .read more

Great company! Great service! Competitive prices. I've been in the area for about 20 years and have…read moreused a couple of different suppliers. Elite is the best. Last big snowstorm we had they were down one truck, but instead of just delivering what they could and going home for dinner, they stayed out all night. Someone came by at 10:00pm with 10 gallons of gas in a can to make sure I was okay, and then filled the tank around 3:00am. I don't think any other company I've used would have done that.

Great service and good rates. Guys are very responsive and can help with anything hear related. I…read moreuse them for oil for my home and also used them to install a brand new furnace in my house

Terrible service. Uncompetitive prices. Switched companies and getting prices 50% lower with…read morebetter service and quicker delivery. I wouldn't stay with them.

Six months ago, I bought a house in a new area. I did not know the local vendors and the prior…read moreowner used Suburban Propane. I transferred service to my name and I should have known right way when they sent my proposal in the wrong name that they were sloppy and careless (exactly what I want in a company that delivers explosive products to my home...). They insisted on doing a leak test, even though they had filled the tanks two weeks before I bought the house. They billed me for the service, but the contractor who was on-site says that they never entered the building and that they never did any work. I called multiple times to ask about the bill and they always said that they would call me back - they didn't. They sent me to their collections department and I kept referring back to the Waterbury and Derby offices to no avail. I finally got so tired of the run around that I just paid the $100. Then they started delivering propane and the real trouble started. Our property has three propane tanks on it that were in my proposal and that they had previously filled and serviced. Hell, their name is plastered on a tank that is 20 feet from my front door... I had negotiated a rate for all three tanks. On delivery, they only offered that rate on my two main tanks and a rate that was 25% higher for the largest tank on the property that was near empty. I disputed the charge with the driver (who is very nice and remembers the former owner and the house from many years of service). The driver said to dispute it with the office. I did dispute it and after many cycles of being on hold I was assured that the rate would be adjusted. It was not. They tacked on late fees and, again, sent it to collections within a month of filling the tank. I disputed it again and was told that it would be adjusted and I agreed to pay the adjusted amount. On two subsequent fills, they billed me at the 25% higher rate. Each time I disputed and they told me they would adjust. They didn't. They sent me additional late fees on the balances that I was told would be credited for overbilling at the incorrect rate. Here we are six months and many hours on hold later. I have already switched to another provider who is local and wonderful (I will post a very positive Yelp review for them next). I am still untangling from the nightmare that was dealing with Suburban Propane. I wish I could leave less than one star. Once I get this resolved and the weather gets warmer I will paint over their advertisement on the tanks near my front door. I wouldn't recommend these clowns to my worst enemies.

Lots of options in our area. Fast and reliable services. Would recommend but I don't know if they…read moreare accepting new customers

Great customer service! Very easy to set up a new account and start service on my House closing…read moredate. Their auto fill program is great and gives me peace of mind! Would definitely recommend!