My antivirus said their website had a dangerous "card reading" feature and wouldn't let me open it…read more I therefore sent the Co-op an email asking a few questions about their service and have not received a reply. Not sure what's going on with them.

I don't recommend using this co op only because I thought they would source out the best prices…read more They don't, they go with only one company and generally it's at a top price and they use state averages as compared. If you use a cash oil I found way less prices than them.

I have been tracking oil prices and noticed I always pay more with Viking than my neighbors do with…read moreother companies. I called to cancel on 10/16 and spoke to someone who promised me a reduced rate for my next delivery. I mistakenly agreed. The delivery was this past Monday and when they sent my invoice they charged me the regular rate and not the reduced rate I was promised. I called and of course they have "no record" of my call or any notes in my account. That's so shady. I should have demanded they put that in writing. Lesson learned. Go elsewhere. They will gouge you and not make good on their promises.

call pinergy they use viking and are cheaper. used them for years. make sure thepath is cleaned…read moreoff

Bill has been servicing my mini-split heat pump system since it was installed, and I can't…read morerecommend him highly enough. He is incredibly responsive, personable, and friendly. His knowledge of the system and the time he takes to explain how everything works have always been helpful and informative. During this most recent visit, he completed the annual service and also reinstalled the line-set casings after we had removed them while residing our house. It was a tedious job, and I was so relieved to have it done professionally. To make things even better, Bill was willing to come out on a Saturday to fit me into his schedule and didn't charge me for the overtime. When one of the heat pumps unexpectedly stopped working, he spent hours troubleshooting the issue instead of rushing through the appointment. He even returned on Sunday morning to continue working until everything was resolved. Bill's dedication to his customers is exceptional. He genuinely cares about doing the job right, not just fixing the immediate problem but building lasting relationships through his professionalism, expertise, and outstanding customer service. He's someone you can trust, and I wouldn't hesitate to recommend him to anyone.

I can't say enough good things about Billy and the work he and his team did fixing our dryer vent…read more Not only was he affordable and flexible with scheduling (even caring about my baby's nap time), but also he was incredibly kind throughout the whole process. What stood out to me was that he's a genuine guy who looks out for you like a friend; he explained what needed to be done, gave me options, and never once made it feel like a pushy or greedy transaction, something I've experienced with plenty of other businesses. He really puts people first, and that kind of honesty and care is rare these days. If you're looking for someone genuine who will do quality work while treating you with respect and fairness, I highly recommend New England Property Pros.

I reached out to American Heating about a furnace tuneup and service call. They scheduled me 2 days…read morelater and gave me a time window. The tech (Ken) showed up as expected and was very helpful. He was able to address the issue I was having and also tuned the furnace. It was installed a year and a half ago and it runs more smoothly now than it did new. I was extremely happy to have Ken work on my furnace and will be a repeat customer with American Heating!

They called me less then a week before my appointment for a tuneup as a new client to cancel. Told…read moreme they had a boiler replacement they were doing instead. They didn't have any availability to reschedule within a decent time frame (5weeks+) after having to wait that long for the original appointment.

Communicable, courteous, clean...called day before to make sure we were still on schedule. Gave me…read morehonest review of fireplace that was used lightly therefore no need for cleaning every year which is great transparency...price for (2) fireplace cleanings and inspection were affordable.

I just had a pellet stove installed. The techs had to bring…read moreit up many flights of stairs and I was worried the entire time. We had previously had an issue with a boiler install. It was a nightmare I was pleasantly surprised when they efficiently delivered the stove and install was effortless.

Excellent. This is the third time I have used this company and each time was superb. They are…read moreprofessional, knowledgeable, friendly, affordable, reliable and efficient.

I had COM come out and replace an inefficient HVAC system in May of 2024, great experience,…read moreprofessional and were eager to get the job done right. I had run into n unexpected issue, but Wilson and his team assessed the problem and took care of business. Would recommend for both installation and service. I should mention that the price was very reasonable.

After seeing their exceptional work at another facility, I contacted Charter Oak Mechanical to…read morereplace my AC compressor with a heat pump. Although my furnace was ok, it was old and I decided to replace it also. Their price was reasonable. Although, the owner, Steve, said the job might go to two days, Robbie and his crew arrived on time, and got right to work with the replacement. They completed all of the work on testing, and set up the new equipment on my Nest thermostat. They cleaned up completely, and walked me through all of the new equipment. All said, they did the best job I could ask for. In the office, Julie ably worked out the schedule, invoices, and rebates available for the equipment I was purchasing. I will be pleased to continue using Charter Oak for any ongoing maintenance, if any is required.

They arrived right on time, inspected the fireplaces and answered all my questions. Great news was…read morethat I didn't need to replace or repair anything and I was charged for a simple inspection. I would use them again for all my sweeping or fireplace needs.

RUN! DO NOT USE THIS COMPANY - they lack integrity, customer service and credibility…read more In early February 2026, our residence sustained a fire. The fire was not caused by the pellet stove. Due to fire damage, the room containing the pellet stove required complete demolition. The referenced company was contracted to uninstall the pellet stove prior to remediation. The stove was removed and placed in our garage the day before Servpro began demolition of the affected room. The room was sealed off following removal. There is a dispute regarding the handling of the stove components at the time of removal: Company's position: The company maintains that all components required for reinstallation were packaged together and secured to the back of the stove when it was placed in our garage. Homeowner's position: The stove and a large pipe were placed in the garage beneath the electrical panel, against the wall, with no components attached to the back of the stove. We recall observing additional stove components remaining in the room after removal and contacted the company to inquire whether those items were necessary. We were advised that if any components remained in the room and were removed during demolition, they would need to be replaced and that this would be addressed at the time of reinstallation. Servpro subsequently gutted the room, and all repairs were completed. Prior to scheduling reinstallation, my husband visited the company to purchase paint so that the stove could be refinished. We then contacted the company to schedule reinstallation. Upon arrival, the installer stated that required components were missing and asserted that all parts had been packaged and left in the garage. The installer further alleged that the parts may have been misplaced by us when the stove was removed from the garage for painting. Numerous communications followed between us and the company, including conversations involving our contractor. Initially, we were instructed to independently locate and purchase the missing components and then contact the company to proceed with reinstallation. At that time, we were also issued an additional invoice in the amount of $2,200 for reinstallation services. Due to the cost involved and uncertainty regarding which components were required, we requested confirmation of the necessary parts prior to purchase. Over the course of approximately three months, we repeatedly attempted to obtain verification. Eventually, a company representative confirmed that the parts we intended to purchase were incorrect and provided a corrected list of required components. We were informed that the matter would be discussed with the owner to arrange installation. After receiving no further response, I left a message with the company requesting follow-up. The following day, the owner contacted me and stated that the company was going out of business and would not be able to perform the installation. On that same day, a technician emailed the confirmed list of required parts. I asked whether the company would complete the installation once the parts were obtained. Subsequently, I received an email from the receptionist stating that the owner had indicated the company would not install parts that were not original components. As a result, the pellet stove remains uninstalled due to unresolved disputes regarding missing components and the company's refusal to complete the work. This matter has caused additional delay, expense, and disruption following a significant fire-related loss.