I've dealt with Omni Energy on multiple occasions in the past with good results, this time not so much . I do have to say that Jessica does a great job and have no complaints about her.
I contact Jessica about an order for fuel and was told that the delivery would happen January 1st , I was happy as other suppliers would not deliver until the 2nd or 3rd of January.
January 1st comes and goes and I didn't think I would have to go check my tank to see if the delivery happened, because like I mentioned I never had a issue with their deliveries.
January 2nd I had heat when I left for work, later that day my daughter got home from school and texted me that it was cold in the house. I thought she was being overly dramatic as I don't keep the heat up high to conserve oil, I get home from work and the thermostat reads 54 degrees. I immediately go to my tank to see it reads empty, I call omni and the answering service takes my message.
Jessica calls back promptly and says she's confused because she has a stamped delivery ticket, I tell her the situation and she says that she had to get the owner involved( Steve Stack Jr) because he made the delivery personally.
Steve finally called me about 50 minutes later, asked me to tell him what's I already told the answering service and Jessica, so reluctantly I do. Then he tells me something like this happened to another customer and their gauge did not work and she had sludge in the tank, tells me he can't get out to my home tonight. That it wouldn't be until tomorrow at some time, but he could send a tech out with 3 days worth of oil at a cost of $150 that time of night... really? My tank is empty I have 2 children and we have no heat.
Again I explain that there is no evidence that he delivered oil to my home, no delivery slips in the mail box and no oil in my tank. He says the best he can do is tomorrow and I would have to be home so they can verify there is no oil in my tank, I'm shook at this point. I know society today there are people that feel the need to lie and cheat to get ahead, but I'm not one of them. I just want what I prepaid for and for my kids to be warm!!
Steve even admitted that it's sounds like it was delivered to the wrong address and made a point to say he'd have to eat the loss of that oil like some how I should feel bad he delivered to the wrong address while it's 50 degrees in my home and getting cooler by the hour.
I told him I didn't have and extra $150.00 to spend on his tech coming to my house, to me that service should have been offered for free!
January 3rd, woke up its 42 degrees in my home and everyone even the cat isn't happy.
Get the kids off to school and myself to work, get home from work house is 40 degrees , I call Steve at 6:57 pm and it goes to voicemail so I leave a message asking for an eta of the delivery it's getting colder.
Time as I write this is 8:52pm and no call back from Steve or the delivery driver, thankfully my kids are at their moms so it's only me freezing.
So this is the kind of customer service Steve Stack Jr at Omni energy provided my family in the 17 degree weather CT is experiencing right now.
Buyers beware
**Update** 1/4/18
So the phone rings at 6:03am and it's Steve saying he's delivering the oil and they received a phone call from my neighbor stating they had my delivery ticket in their mailbox.
He then proceeds to ask me how I plan on paying for the delivery I remind him I paid for it with my credit card and he promptly says his recollection was that I was leaving a check.
Again I tell him I paid for my delivery on December 30th and the delivery was to be done on January 1st. Today is January 4th!
He says ok I guess I'll have to take your word for it and hangs up, No sorry for delivering to the wrong address, no sorry for leaving you and your children with out heat for 4 days , no offer to restart my furnace, no apologies for not delivering yesterday like promised! read more
