I hired Total Mechanical Systems for a full HVAC installation and paid a $15,000 deposit based on…read morethe assurance that the job would be completed in one day. Instead, what followed was one of the most disorganized and frustrating service experiences I've ever had. The installation was not completed as promised, and I later learned that it had never actually been finished--despite no one informing me. When I returned home and turned on the system, it immediately overheated and shut down. There were clear signs of installation issues, including loud hissing from a connection and unsealed holes in the exterior walls. From that point forward, I had to repeatedly chase the company just to receive basic service. On multiple occasions, I was told I wasn't even on the schedule. There was no proactive communication, no coordination, and no clear ownership of the problem. Over the course of several weeks, I had: 10 separate service visits 8 different technicians Multiple failed attempts to diagnose and fix the issue One installer admitted he had never worked on this type of system before. Another later explained that the refrigerant had been improperly handled during installation, requiring the system to be reset entirely. In addition to the technical failures, the condition of my home after installation was unacceptable. Dog waste was tracked inside and left there, materials were scattered without explanation, and parts of the work were left visibly unfinished. Most concerning, a technician entered my home without permission while I was away and left an exterior door wide open. Even after escalating the issue to management, resolution was slow and required constant follow-up on my part. I effectively had to manage the entire process myself. After investing nearly $28,000 in this system, I was left with weeks of disruption, uncertainty about the system's reliability, and a level of service that fell far below any reasonable expectation. This experience reflects serious issues with quality control, communication, and accountability.

The electrician today, Tim, was great. The company's pricing was price gouging of the most…read moreridiculous type. They wanted $480 to replace a dimmer switch. I have had two previous situations with TMS during which they would quote me a price that was ridiculously over-inflated. I'm insulted and offended by the company's price gouging.

great customer service, scheduled us in last minute. Technician came out and communicated…read moreeverything, super friendly & took care of the problem.

Arrived promptly early Monday. They were well informed, knew what they were doing, had all the…read moreright gear and were pretty quick and cordial.

They were incredibly knowledgable and very good about keeping us informed during every step of…read moretheir process. Our technician explained to me very clearly (but not condescendingly!) what was going on and actually helped me to understand our own A/C system better. They didn't try to upsell us anything either. I am glad our HVAC system is now in this company's hands.

From the owner: At STARCO, we never subcontract—our experienced team handles every job, so you’ll always know who’s…read morecoming to your home. We’re your local experts for HVAC service, heating oil delivery, water heaters, and more. Our Specialties Heating & Air Conditioning: Expert repairs, replacements, and new installations for oil, gas, and electric systems—featuring quality products from Burnham, Utica, Heil, and State. Water Heaters: Oil, gas, or electric service and installation. Fuel Oil Delivery: Superior-quality fuel oil and automatic delivery, so you never run out. We specialize in heating oil delivery, automatic refills, and residential fuel service. Quality You Can Trust: Fast, reliable service with a focus on safety, product quality, and customer care. Free estimates, honest pricing, and senior discounts available—just ask! Call STARCO today for all your air conditioning, heating, water heater, and fuel oil needs.

I gave them a "1" but only because they did not have a "0". I stayed home waiting for them for two…read moredays and they never showed. I corresponded through Yelp with someone named Ivan. He kept messaging saying he would see me later in the day for two days and finally never showed or called or messaged me anymore. I would not recommend them to anyone based on their non-existent customer service and care. Not a way to run a business if you want to be successful, in my opinion.

From the owner: Our Mission: Our mission is simple – to deliver thorough,…read morereliable, and affordable air duct cleaning services that improve indoor air quality and contribute to a healthier living environment. We believe that clean air ducts are essential for a comfortable and safe home, and we take pride in our ability to make that a reality for our customers. Why Choose Us? Expert Technicians: Our team is composed of highly trained and experienced technicians who use advanced equipment and techniques to ensure a comprehensive clean. We adhere to the highest industry standards and are committed to continuous education to stay at the forefront of air duct cleaning technology. Customer-Centric Approach: At [Your Company Name], we put our customers first. From the moment you contact us to the completion of your service, we are here to address your needs and answer your questions. We offer personalized solutions tailored to your specific requirements and strive to exceed your expectations. Commitment to Quality: We take pride in our work and are dedicated to delivering the highest quality results. Our meticulous cleaning process ensures that every part of your air duct system is thoroughly cleaned and inspected for optimal performance and air quality. Transparency and Integrity: We believe in honest and transparent communication. Our pricing is straightforward with no hidden fees, and we provide clear explanations of our services and recommendations.

We had a hot water tank installed by Dynamic Mechanical. From the date of install we kept getting…read morealarms on the new shut off system they installed on the tank. They have been out several times to "fix" it. All they have done is unplug and reset it. There is a terribly annoying beep that keeps going off every time we get a new error. It hasn't been right since install and now they want me to pay to have them come look at it because the labor warranty has expired. I get it and if this was a new issue I would have zero problems in paying them to come out, however that is not the case. Awful customer service by Nathan, I will mot be using Dynamic Mechanical for any future work.

I was in Aruba and had a furnace break down in Connecticut during a blast of cold temperatures…read more This company was great to work with, expedient about getting the materials, setting time to make the repair and completing the job. The technician was very skilled and professional. The price was very fair. I had used them for the first time on a previous job where I had a problem with mini splits not working. The previous contractor who actually installed it could not find the problem. Dynamic was recommended by the manufacturer. They came out, inspected it, found the problem and made the necessary repair the next day. Again, a very reasonable charge. I am a happy customer and will continue to use them as the need arises.

Prompt service....always gets back to you even on Sundays:). Very professional on the phone. Will…read moreget oil delivered even on same day if time permitted. Best in town!!!!

If you need honest, hard-working, extremely reliable and knowledgeable repair and installation men,…read morethen this is the business you call!! It is a long-time family established and run heating and air conditioning service. My family and I have been using them for over twenty years. They are all extremely kind, trustworthy, and simply outstanding! They will go out of their way to help you. You definitely have to give Chris' Refrigeration a call the next time you have a problem with your heating or air conditioning. They are well worth it!!

Just moved in to a new place and the central AC went out, which was no surprise since the place…read moreneeded a lot of maintenance. They recognized the problem right away and solved it for me. They also gave me lots of information about maintaining the system and further need of repairs. Reliable, honest and courteous. A good experience.

Aneudy is the best! I called him to get a quote on installing a new HVAC unit. He came that day and…read morehad a quote to me within 24 business hours. His pricing was better than the other quotes I got and priced a better unit. When we scheduled the install he came on the day I wanted as scheduled, did all the work he said he was going to do very efficiently. He was very polite and communicative. He even fixed some things with my heating unit I wasn't aware of. I would highly recommended him.

Honest, Knowledgeable and explains what's going on as they work. Didn't mind me standing there…read morewatching and asking questions. Thanks again.

rino & his family are fantastic - they go in, diagnose the issues and make full recommendations on…read morehow to get back up and running... when you start with the best - you say the heck with the rest...

Great company. Great owners and workers. Did all my furnaces at my properties and air conditioning…read moreunits. Highly recommend to anyone who needs their type of services!