great customer service, scheduled us in last minute. Technician came out and communicated…read moreeverything, super friendly & took care of the problem.

Arrived promptly early Monday. They were well informed, knew what they were doing, had all the…read moreright gear and were pretty quick and cordial.

TMS installed a mini-split air conditioning system in my 1,500 square foot cape. The installers…read morewere wonderful and professional, quick and efficient. Unfortunately, the system that we were sold was completely ineffective for our needs. At the end, I feel that the salesperson ripped us off. We were told upfront that the system would be no problem at cooling our house down. Yes, there would be rooms warmer than others, but we understood that. We were told there would be no worries about this doing the job, and that it would "blow away" the window units we were replacing. This was not the case. After discussing our disappointment with the sales person, he changed his tune, condescendingly telling me to "be realistic," and that I can't expect better performance in a cape. Well, why didn't you explain that upfront and give us multiple options and explain the potential risks? Simple: he wanted to make a sale, and did not perform his due diligence. And ultimately, there was a bait and switch. He said we needed a 24,000 BTU unit, but changed it to 18,000 to keep the cost down, assuring me that it would work. I wish we hadn't believed him.

I called this company for a Saturday water heater installation. I provided the brand-new water…read moreheater myself, meaning they only needed to provide the labor. They charged an astronomical flat fee of $2,200 strictly for a few hours of labor--effectively charging me close to $1,000 an hour. To make matters worse, they completely refused to provide an itemized invoice breaking down the charges, masking their inflated prices under a "flat fee." During the installation, the technician was careless and physically damaged my adjacent, separate hot water heater. While he did fix his mistake before leaving, a professional company should not be damaging other working appliances in your home. I emailed the service manager giving them a fair 48 hours to provide an itemized receipt or a partial refund to bring this in line with standard weekend rates, and I was completely ignored. Beware of using this company for emergency or weekend work--they will exploit your situation, refuse to itemize your bill, and damage your property. ********************************************************** UPDATE 9/25/26: After posting my original review and contacting upper management, the office manager reached out to me directly. She was incredibly pleasant, understanding, and professional. We discussed the un-itemized billing and the technician's mistake on site. Management took full accountability and immediately issued a fair partial refund of $1,100 to bring the final cost in line with standard weekend emergency labor. While the initial experience had its issues, I am deeply impressed by this company's integrity and their willingness to make things right with their customers.

I gave them a "1" but only because they did not have a "0". I stayed home waiting for them for two…read moredays and they never showed. I corresponded through Yelp with someone named Ivan. He kept messaging saying he would see me later in the day for two days and finally never showed or called or messaged me anymore. I would not recommend them to anyone based on their non-existent customer service and care. Not a way to run a business if you want to be successful, in my opinion.

From the owner: Our Mission: Our mission is simple – to deliver thorough,…read morereliable, and affordable air duct cleaning services that improve indoor air quality and contribute to a healthier living environment. We believe that clean air ducts are essential for a comfortable and safe home, and we take pride in our ability to make that a reality for our customers. Why Choose Us? Expert Technicians: Our team is composed of highly trained and experienced technicians who use advanced equipment and techniques to ensure a comprehensive clean. We adhere to the highest industry standards and are committed to continuous education to stay at the forefront of air duct cleaning technology. Customer-Centric Approach: At [Your Company Name], we put our customers first. From the moment you contact us to the completion of your service, we are here to address your needs and answer your questions. We offer personalized solutions tailored to your specific requirements and strive to exceed your expectations. Commitment to Quality: We take pride in our work and are dedicated to delivering the highest quality results. Our meticulous cleaning process ensures that every part of your air duct system is thoroughly cleaned and inspected for optimal performance and air quality. Transparency and Integrity: We believe in honest and transparent communication. Our pricing is straightforward with no hidden fees, and we provide clear explanations of our services and recommendations.

They were incredibly knowledgable and very good about keeping us informed during every step of…read moretheir process. Our technician explained to me very clearly (but not condescendingly!) what was going on and actually helped me to understand our own A/C system better. They didn't try to upsell us anything either. I am glad our HVAC system is now in this company's hands.

From the owner: At STARCO, we never subcontract—our experienced team handles every job, so you’ll always know who’s…read morecoming to your home. We’re your local experts for HVAC service, heating oil delivery, water heaters, and more. Our Specialties Heating & Air Conditioning: Expert repairs, replacements, and new installations for oil, gas, and electric systems—featuring quality products from Burnham, Utica, Heil, and State. Water Heaters: Oil, gas, or electric service and installation. Fuel Oil Delivery: Superior-quality fuel oil and automatic delivery, so you never run out. We specialize in heating oil delivery, automatic refills, and residential fuel service. Quality You Can Trust: Fast, reliable service with a focus on safety, product quality, and customer care. Free estimates, honest pricing, and senior discounts available—just ask! Call STARCO today for all your air conditioning, heating, water heater, and fuel oil needs.

I have to give a great review to the repairman that serviced my furnace and heater/ac unit. He did…read morea great job and discovered why I had water in my basement. The price was more than fair. The missing star is for the plumber. I was double booked for an 11:00 appointment. He showed up after 4:00 which was ok. He did a good job on my faucet but I feel that he over charged me for fixing the 2nd leaky faucet. That cost more than installing the first faucet. I wonder if he charged me overtime since he was there past his regular hours. (Their fault) I will use them again for maintaining my furnace but I will probably shop around for another plumber.

We had a hot water tank installed by Dynamic Mechanical. From the date of install we kept getting…read morealarms on the new shut off system they installed on the tank. They have been out several times to "fix" it. All they have done is unplug and reset it. There is a terribly annoying beep that keeps going off every time we get a new error. It hasn't been right since install and now they want me to pay to have them come look at it because the labor warranty has expired. I get it and if this was a new issue I would have zero problems in paying them to come out, however that is not the case. Awful customer service by Nathan, I will mot be using Dynamic Mechanical for any future work.

My first words hands down ..I wish all service industries worked this well …read more Excellent Service!! I was overwhelmed with the new unexpected plumbing issue and Advanced Mechanical Kept their professional and personal word .. they showed up on time reviewing what had to be done to fix the issue , Alex explained in a respectful and professional manner what would be required to resolve the problem and gave me the estimated cost of material and labor , the final price very straight forward no problem .. I appreciate the professionalism and courtesy of the service .I will call on Advanced Mechanical for my homes Service . Thanks 2 Alex

A local HVAC had come to my company when the A/C failed in my shop & they proposed a new system in…read morethe cadillac price range. I called AMS to look at the system and 2 hours later the A/C worked fine. Will certainly call again.

Aneudy came to check my hvac unit & noticed that it needed some cleaning. He came by cleaned it &…read moregave me some recommendations on how to keep the unit running well. Now my unit is working perfectly. I highly recommend him for your hvac unit needs.

Aneudy is the best! I called him to get a quote on installing a new HVAC unit. He came that day and…read morehad a quote to me within 24 business hours. His pricing was better than the other quotes I got and priced a better unit. When we scheduled the install he came on the day I wanted as scheduled, did all the work he said he was going to do very efficiently. He was very polite and communicative. He even fixed some things with my heating unit I wasn't aware of. I would highly recommended him.

Tower Energy's website says: "You won't run out of fuel on Automatic Delivery". I ran out of oil…read morethis weekend, twice! We have an automatic refill contract with Tower and they were unable to completely fill our tank last delivery and promised to return to fill the remainder, "soon". Ultimately, they never came back and our tank ran dry leaving us without heat on a Friday in February. I contacted Tower and spoke with the manager. His response to the situation was dismissive, saying there is no need for a filter change or a system check, these run outs "happen all the time". In a situation like this, when a company fails to meet their guarantee, the expectation is the company will go out of its way to remedy it; regardless of the severity. But to have two consecutive failures is simply pathetic. showing a lack of integrity and no desire to stand by their guarantee. Tower Energy has 2.7-star rating on Yelp with 7 reviews in total, 4 of which are 1 star with a detailed explanation of their unique situation. The 1-star reviews had a common thread of Tower not fulfilling their contractual obligation, very similar to my recent experience. I would read the others as well I cannot recommend Tower Energy and advise against it. Research into customer experiences elsewhere.

I recently ordered 100 gallons of oil for my tanks before the big snow storm we had. We were told…read moreit would get delivered before the storm and then kept getting pushed back. (no big deal we understood they were busy) When they did finally show up the next week they they said they couldn't get the cap off to put the oil in and left. my husband got home and tried and the cap came right off without any elbow grease. they said they would be back the next day. They showed up the next day (Friday) and put the oil in. Well my husband pulled the driveway in from work as they were finishing and had to wait for their truck in the driveway for what seemed like a while for only 100 gallons. As soon as he pulled away my husband went down stairs to our double oil tanks and saw the man filled both tanks. (Over 400 gallons) he immediately called the office and was directed to the emergency line because the were now closed for the weekend. We left a message with the emergency line operator and he said he would let the office know Monday. We told him thank you and by all means come take the oil back. Our original receipt says the order is for 100 gallons and the rate we ordered it at. Our card was charged the following week for that amount and we recieved a confirmation email. I go to check the mail and now have an additional bill for $1,600 for the additional amount at a higher rate. my husband called right away and explained the scenario again to the front desk lady who said they had no idea. She said a manager would call. No manager called, but we did receive a very rude and nasty call from a front desk lady today trying to tell us we need to pay our outstanding balance. My husband explained to her, AGAIN....We were over charged because we only ordered a certain amount and according to her that's not their fault it's our responsibility. He said I would like to speak to a manager, so she put him on hold then came back and said he will be calling you and hung up on my husband. This whole experience has just been terrible with this company. We have told them plenty of times mistakes happen we get it, please come take your oil back. Now to have an attitude with us this is uncalled for.

The techs were both very nice, I did the install myself and it went great, I accidently bumped a…read morefitting and had a small leak so I needed them to come out to recover the freon, pressurize the system and recharge it...the best they could do was almost $1,500...actually the first estimate was over $2,200, then the 2nd estimate was abou $1,700, then the final estimate was for the about $1,500...for less than 2lbs of freon...that is absolutely unacceptable, I'll just buy another one and reinstall it for literally less than 1/4 of the price of that highway robbery. I understand the "cost of doing business" but that is absolutely absurd. This should cost no more than maybe 500-600 at the absolute most. They could've left with 500-600 and instead they left with 122 because this business is extremely overpriced. But again the techs were very nice and friendly. --Techs would get 5 stars..you can tell they get this response quite abit. --The pricing is the 1 star, it's far past the point of price gouging and I made sure I was right before posting this by having a couple other estimates (those were free estimates by the way, the fact this was paid should've been a red flag. that part is my fault.

Waited 8 hours for plumber to arrive to install a garbage disposal. Zero phone calls. Then plumber…read morearrives and tells me it will cost $900 dollars to install. (they won't quote a job ahead of time...so they've really got you once they arrive). When I complained about the quote, the plumber walked out. Is anyone else getting conned here ?