I have been coming here since September. Everything started out great. Over the past month, I must say very few staff are friendly. When you sit down and someone comes over to stick you, they don't acknowledge you anymore. Not a hello, not a smile, nothing. I finally get asked my name and last 4 of my social. Come on staff, because of donors, you have a job. Look alive! Act as if you like your job. Be friendly or at least fake it read more

Where do I even start with this place? I worked here for 3 years on the dot before I got let go due to an injury that took time heal. I never got any opportunity to move up and I've never seen the type of mistreatment from any management until I worked here. All three managers (that worked the same time I did) would sit in their office and eat their lunch while everyone on the outside would struggle and question where their help was at. Everyone calls out and management just expects you to drown and fail. They have broke several HIPPA violations as well and they just clean it up before someone can take notice of this. They're a horrible compony and they're all a bunch of greedy individuals that just look out for themselves. When I came and tried to collect my stuff from my locker they threw everything away even through they knew I was coming to get it the day after. Don't bother wasting your time with them because at the end of the day you and your body is worth more than anyone here. read more

Friendly and professional, thoroughly enjoy the twins in the back and highly recommend seeing Kayla and/or Ilianna when you're ready.

Had a problem during my donation today. My return kept stopping and wasn't flowing well. When I brought it to Christina M's attention, she completely dismissed me and wouldn't adjust the needle or machine. I understand I was in my last return, but I have been coming here for quite some time that a lot of the staff knows me and knows how my donation process normally goes. And during the last return when it's stopping, most would adjust the needle and it'll help. Christina completely turned her nose up to me with an attitude as if I was such a bother. Bella ever so amazingly adjusted my needle which helped the flow go faster. And Kaylene adjusted it to go faster when it got past the blockage while Christina would look over and walk away. Not the first time I've had issues with Christina and judging by other reviews, I'm not the only one. Why is she still there? read more

stay away from this place. The people who Stick you don't know how to do their job. Constantly sticking thru your vein and causing bruising then make you wait forever before they let you donate again even if the other arm is fine. The 2 they call "medical" old man and an old women (probably) LPN's not RN's just keep deferring you especially if you complain about the people that Stick you. Place is pretty dirty. The people that do the paperwork are mostly nice but in no hurry. I end up being there 2-3 hours every time. I've seen so much equipment fail. Management team comes out from behind doors walking around doing nothing when they should be running the floor. I'm taking my plasma elsewhere. read more

Every time I go the staff here are so friendly and professional. They always have been able to answer all of my questions and they work hard to keep a positive environment. Everyone works hard to keep the patrons moving quickly. I highly recommend this CSL donation center! read more

This place is horrible. I have donated at other centers who allow you to schedule appointments, are super clean, and well staffed. Here, the wait can be 2 hours or more just to get started and doesn't seem to bother anybody working. Then they will tell you that you get $42 on your second weekly donation but instead will give you $25 every time. If you have tons of time go for it, but for the rest of us, move on read more

This place is awful they don't answer the phones seem extremely understaffed, I went to donate and had a small bruise on my arm so after 2+hrs of waiting they sent me away, you are much better at biolife they may not pay as much but its not chaos they dont even let you schedule a donation time. DO NOT DONATE HERE. read more

Giving 2 stars and not 1 because my wife usually likes going to this location to donate plasma but today she had a traumatic situation occur. She is a regular donor against my many explanations and pleas mainly because she has a close friend that goes to hospital regularly for plasma treatment and the extra income. She has been donating for a few years now and today her bandage came undone while driving and came home covered in blood. Apparently she could not stop bleeding while driving so she pulled into fast food parking lot and luckily received help from couple dining outside. Please do not offer X shaped cross elbow wrap and only offer standard around the puncture site circular wrapping motion. Will update when and if she returns. Thanks! read more

I went my first time last week. I was very impressed with the cleanliness of the facility, the thoroughness of the paperwork and staff. I was greeted by Tabitha with a smile. That means so much to a customer. Every staff member I encountered my first time were professional, courteous and explained the procedure completely. I really enjoyed going here and plan to keep going back. read more

Super easy process and I was moved quickly through it. When I went, they were steady but not slammed. As a first time donor I knew that I would be there a while. I was greeted quickly and started the screening, video consent and online interview questions. Then a brief medical check up and I was in the chair within 90 minutes. The needle stick was fast and painless. Everyone was really nice and the actual donation took about 45 minutes from start to finish. I'll be back again tomorrow (went yesterday and have to have at least one day between donation days). Note to self: bring a tennis ball to squeeze. (My hand got tired!). read more

To day my husband and I decided to come in the morning and we never do we always come in the afternoon but never again we will come in the morning did not like the vibe in front or in the back seem rude the only one I enjoyed talking to and was friendly was Ryan he was great very down to earth person so stick to the afternoon or request Ryan read more

Was in here yesterday and i was at the front of the line and 3 "vip" first donors cut in front of me. They just kept coming so i was waiting forever. Theres like 6 booths for vital check ups and only 1 person was there wtf. People are nice just so understaffed. read more

This place is a joke. If you dont pay rent or lease your own home. Apparently they can deny you. Even tho I've been living in the same place with friends for 7 months. I had proof of address on my driver's license. I had proof of mail to that address and it still was not good enough to prove we live there, so wasted 3hrs of my day. read more

The staff is always awesome, even when they are super busy and understaffed the staff always has a great attitude. Some days take longer then others but they do the best they can to get you through as quick as possible. This only thing I don't like are the donors that come in and do nothing but complain the whole time. If your a return donor expect to be here for about two hours if you are new it will be a little more. Bring a good book or some music and your had phones. read more

The ONLY reason it even gets a two is because staff is normally quite nice. ALWAYS UNDERSTAFFED, ALWAYS TAKES AT LEAST TWO HOURS. The Tempe location is at least 4-5x busier but always fully staffed and way faster. The only reason i stopped going to Tempe location was because there was a huge blood stain on the wall and all they did was blame each other and no one cleaned it the 30 more mins i was giving blood. Never went back.... Almost done coming here too. There is one lady that I think I overheard was the manager of the front one day, and she is ROTTEN. Most staff is usually kind but all are horribly slow. read more

Amazing staff and excellent service. I've been going there for quite some time. Never had an issue. They're always friendly and professional. I enjoy my visits there. read more

Staff is super friendly, especially Jennifer (MSA) and Peter (tech). First visit is long, but the next visits are 45 minutes or so depending on how hydrated you are. This location is hands-down less busy than both Tempe facilities. I recommend! -Plasma donor since 2010- read more

Csl plasma Is a horrible place to give plasma They intentionally Bruce you In the beginning so you can only come back every 10 days And they don't have to pay the high amount And then a promise you $55 only give you 30 Dollars And pocket the of their $20 They call that Bait and switch Don't waste your time going to csl plasma It is not a very clean place and the technicians don't know what their doing I Totally regret going there And being lied to read more

I was a first time donation last night. I got there at 5:47 pm and left at 8:20 pm, although that might look like almost 3 hours, it was quick and easy. The staff were fantastic, pleasant and very knowledgeable. Christina was the lovely lady that inserted the needle, quick and painless. People seem to be complaining about a lot of different issues, donating plasma can save and help peoples lives, if you were to be the recipient of the plasma, you would hope that the company that is providing the plasma had done their due diligence on the person donating it. I am going to be, for sure coming back. read more

Clean facility. Excellent customer service. I've had several encounters with the employees here and they were outstanding! Names I remember are, Sonya, Robert, Michael and Michelle. Thanks for always having a smile on your faces and making the process quick and painless. read more

The medical staff, especially Jerry, are very pleasant & professional, can't say enough good things about them. The staff on the donation floor (the ones that place the needles) treat you like scum. How dare people need money?! read more

I started donating a couple of months ago. My first time experience would have been the last time for most people. The red headed young lady that I got on my first visit missed both veins causing bruising for almost 2 weeks and also causing me to miss additional donations during that time. Since that time, I have had several others (Chris, Dennis and Mike) who have had absolutely no problems hitting my small veins. I went in on 12/2/18 and was paired up with Arlene. I let her know from the beginning that I have small veins and if she did not have experience with small veins to please send someone else over. She completely ignored my request. Unfortunately, even after "marking the vein" on my left arm, she inserted the needle with force and BELOW the actual vein. Nope, no blood!! She proceeded with the right arm and same thing! She stated, "It's not even going to bruise since I didn't dig around. You are still going to get paid." Needless to say, 5 days later I look like I have been beaten. My arm is black and blue, which has caused me AGAIN to miss donating. I wonder how many others she has done this to causing CSL Plasma not to receive the donations and still paying out. Both ladies were polite enough but that doesn't matter to me as much as missing the donations completely. Are these phlebotomist being kept in the donation centers because they are short handed? I will continue to donate, but will request to NEVER be placed with the red headed girl (she has an unusual name) or Arlene. read more

Avoid this location!!! I've been denied the ability to provide plasma to save lives twice because of incredibly ridiculous reasons. The first time I donated, the "nurse" screwed up so badly that I left with massive bruising, causing me to be unable to donate until the bruising went away, which took weeks. I then went in to donate a second time, some of the bruising was still present so I was unable to donate. Basically, lives can't be saved because they are too incompetent to do their jobs properly. The pretend doctors at this location have no idea what they are doing and I recommend this place be shut down before they seriously injury someone. read more

Christina sucks. Don't let her stick you. Shes constantly distracted (while poking) & she's bruised myself and others i know every time. She's rude & 100% unpleasant. read more

Okay, so I'll start with saying this is the first time I donated, and I was pretty nervous. The front desk lady (Jessica, I believe) was great and made me feel at ease and laugh. The nurse who did my physical was the same way. Made me feel incredibly comfortable! Once I got on the floor, the phlebotomist was also amazing. The needle was near painless, and I was completely comfortable the entire process. Note to self, next time bring a blanket, you get chills towards the end! I'll be back Monday! read more

Less pay than Biomat and longer lines. Its very close to my house so i figured i would try CSL. I was donating at Grifols in salt lake and i would make an appointment and be in and out and an hour and 15 minutes. I can count on taking over 2 hours here. Cant complain but not as convenient as other plasma places. read more

I have given Plasma before in other States,and am very happy with CSL in Gilbert AZ. The entire team that worked with me went above and beyond what they needed to. It was a great experience and I am happy to return again next week. Friendly workers and clean as a whistle I am glad I found CSL in Gilbert read more

The filthiest place I've ever been in! And considering they've got needles in people's arms, it really should be spotless and sterile! The staff is rude and very unprofessional, the wait time is ridiculous!! The staff doesn't even attempt to apologize for having people sit and wait for hours! Doesn't even deserve one star it should be negative 10 stars read more

This is a great place. The staff are more friendly than any of the other plasma centers I have been to. They don't run unnecessary tests on you, and the lines aren't long at all at opening. In fact there isn't a line now as I am donating. There are always staff around to make sure you are taken care of. No stress, no pressure at all. read more

There are only a hand full here that know what they are doing. They have jacked up my arms repeatedly leaving bruising from pulling the needle in and out. I even had to tell one girl to get away from me and get someone else to re-stick me because this girl messed my arm up so bad. Then they won't let you donate again until the bruise is gone even if your other arm is fine. read more

unprofessional and workers make it seem like it's an inconvenience to help you, overheard someone who got under paid, and took forever to get me in read more

Ericka "the manager" as she calls herself is a T O T A L bitch. She's short, bitchy, and leaves you on hold for over a half hour saying she has to talk to a manager but SHES THE MANAGER?! I prefer talking to Will, totally understanding and easy to talk to. Makes no sense for Erika or Ericka to be a manager with that customer service... One star but zero if I could. Get someone better in there her customer service is trashhhh. read more

Easy way to make money, I've never had problems with the sticks which is great considering the gauge. Great way to make money, clean facility. The techs are nice, however today during biometrics I felt bad for the kid doing mine. It seemed he is still learning and a lady named Jessica was doing an observation on him. I work in health care and have never seen someone so rude to someone learning. I truly feel for that kid. She was reprimanding him in front of patients and talking about how to talk to me about accidentally clicking the wrong button on the kiosk saying I would be deferred forever, honest mistake. But he didn't even have a chance to let me know that before she was butting in. There can definitely be a different way to teach and step in, especially when there are patients standing right there. New kid is awesome and seems to have great potential. Very kind! Just needs someone to be there not yell at him. Me and everyone in line we're talking about how rude and unprofessional she was. read more

Shitty place with shitty service and bad attitude employees... i rush this wasnt the closest

The day crew is terribly slow. They seem more interested in talking about what bar they will go to when they get off instead of working. The night crew did a much better/faster. Go at night if your able!!! read more

Absolute horrible, first off I had called to ask what was needed to come in and asked if I was able to pull up a bill statement from my phone. The lady stated yes but once I had got to this facility they stated I need my social. Which I understood that and left to go get it. Then when I came back they stated they weren't able to use bill statement since it was not for the current month and didn't show my address. I mean come on really you pay bills and it's the 1 of this month how am I suppose to have proof of this month if it just started. I came in at 4:30 and the lady just seemed to do anything she can so she can get out on time from work. Trying to find anything from stopping me from been seen. Luckily the bank was across the street and got a bank statement. When finished with that once it came down to do vitals again a problem occurred and and had to do the whole process of the questionnaire again because it stated I wasn't enrolled correctly. Lastly I finally get to the donor floor and a donor had just completed and they have gave me his spot and the bed was not sanitize or disinfected with anything. Working in the medical career that is a huge violation that should not be ignored. read more

I had a similar experience that Amanda F. had. The first time I came here it was decent, i would have given this place 5 stars if it were like the first time each time. I had previously gone to the Tempe location and noted that this place seemed much more clean and organized. For your first time, or your return after being absent for a long time like myself, you go through the orientation which can take 3+ hours. After that, and a sort of physical (asking questions and blood test) they then start the actual process. The first time here was odd because they had to stick me twice. They said I needed to drink more water the next time I come in, must have been some dehydration issue. But eventually everything worked it...for this first time. I came back the following weekend and was one of the first several people there. This time, they stuck me and messed up. They did it completely wrong because when it started returning blood it wasn't going into the right place but forming a "bubble" of blood in my arm! I had to holler out for them to take care of the issue. They then tried sticking me again but "missed", and started to basically try again and again like they were using my arm for practice. It was like they were guessing where my veins were and just poking in hoping to hit something. They quit once they noticed I wasn't liking this and had me lay down with some water and not return for a couple months. I haven't been back and don't ever intend to. This place has given me a fear of needles that I never had before. Just a couple people know what they're doing. They all seem to be fresh out of school or something. Stay away! read more

Staff is not very friendly or accommodating!! They come up with lame excuses to defer you and don't provide much in the way of resources. You're better off going to the Tempe locations. read more

Horrible service very unprofessional. Also really rough with how they treat their patients. My first time visiting, the man that put my needle in made a sexual joke towards me with another worker thinking I wasn't listening. Last time I go here. If I could give it 0 stars I would. Definitely will be switching locations, even though this one is very close to my home. read more