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    East Valley ER

    4.0 (73 reviews)
    Open Open 24 hours

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    Erica W.

    Nobody wants to go to an ER, but when you do have to go- why wouldn't you want to go somewhere clean, efficient, convenient, and with great patient care???! I am an absolute stickler for customer service and I was really impressed with the staff and care I received at this location. The person at the front desk was courteous and answered all of our questions. The nurse, Caitlin, was refreshingly kind and knowledgeable. Dr. Dechant was fantastic with his bedside manner and explanations and didn't make me feel rushed or unheard. The radiologist was super friendly and quick too! All in all, my husband and I remarked that if we have future emergency needs- we'll be back.

    Large tv with streaming like Netflix
    Malarie G.

    Well, I have to say I never thought I would be writing a positive post about how pleasant my experience at the ER was but here I am guys. Check in was 5 mins. Front desk was nice and very pleasant. My nurse, molly, came and brought me back about 4 mins after check in. Molly... what a sweet and generally nice person. She was excellent! My doctor, Dr. Stockton, was personable and very thorough. I was there for about two house which included a CT scan. I want to thank the staff for being amazing!

    I visited this place after reviewing their website, their pricing and their pricing policies on their website and the fact that they stress "No surprise a t of 2022" I truly thought I was going into this office visit fully informed. They took my insurance, no surprise billing, no balance due billing...SURPRISE! They did just that. I received a bill for over $7500 for a visit that consisted of less than two hours, a CT scan and blood test. A CT scan on their website is $400. I am blown away that they can bill $7500 for a two hour visit. My insurance paid almost $900. They are now billing me for the balance. My understanding is that this is "balance billing" which they claim on their website they do not do. I called the billing department and beyond RUDE. Simply cold as ice, you owe this, pay it now. My insurance company says they simply cannot do this using the exact law that was created that they re siting. Simply irresponsible business practice for a company that was formed to take away these stresses. My one star is based on the billing practice and the collection agency mentality when simply trying to discuss. It has no reflection of the folks providing the medical services. However unless you can afford to pay an Urgent Care service upwards to $75 per MINUTE I would certainly think twice.

    Exam room
    Graham S.

    Molly RN is one of the best nurses I've ever met. It's a full-fledged, state of the art ER and is classified as a micro hospital becuz it actually has 3 inpatient beds. Very impressed with how it is run - excellent experience, will recommend to everyone I know. Molly RN is one of the best nurses I've ever met. It's a full-fledged, state of the art ER and is classified as a micro hospital becuz it actually has 3 inpatient beds. Very impressed with how it is run - excellent experience, will recommend to everyone I know.

    For the flu... and I was told I have another 6,600 on the way. YOUR HOSPITAL IS A JOKE

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    4 months ago

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    10 months ago

    They were very attentive and thorough in checking on me. The staff was very nice and kept me informed with everything they were doing.

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    1 year ago

    It's the highest rated ER in the valley for a reason, just make sure you have private insurance.

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    5 years ago

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    3 years ago

    Horrible place. No skilled er nurses that can get an easy IV. Dr is just as bad. Won't go back.

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    2 years ago

    These guys are FREAKING AWESOME!!! Dr Powell & Dr Ropacki are great and the staff is really great. Treated my mom with multiple injuries.

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    Page 1 of 2

    Ask the Community - East Valley ER

    Review Highlights - East Valley ER

    I didn't want to spend all day and be around a bunch of sick people, so i opted to try Phoenix ER on Dobson.

    Mentioned in 10 reviews

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    SimonMed Imaging - Sun Lakes

    SimonMed Imaging - Sun Lakes

    1.8(51 reviews)
    3.2 mi

    They've gone out of their way to make it a better experience when you came here. Their front staff…read moreis quite engaging and very friendly. The staff in back has also gotten much more friendly The only thing I would recommend is that a uniform or scrubs be standard issue for the front staff. One of the girls dresses was so short that things that shouldn't have been seen were seen. It became a topic of conversation in the waiting room, which is never a good thing. The TV was extremely loud and when multiple people asked about it, they just said yeah it's loud in here. I saw this little sign that they charged to use a credit card. I would tend to avoid a business that did this if I was here for a scan that needed done. I think it's an unfair practice.

    Simon med is the worst imaging service that could ever be on the face of this earth…read moreEvery time something is scheduled, it is wrong My doctor sent in for a CAT scan and they left a message to call him back to schedule it. I called them back to schedule it and they said we don't have an order for that. Well, how did you leave me a message to call you back because you had received an order from my doctor. My husband had a CAT scan scan scheduled for a Friday afternoon on his way there, they called telling the machine was broken and said he needed to reschedule He rescheduled then for the following Monday and went to the location they told him. Sat for 30 or 40 minutes and no one ever opened up the office. It was totally closed. He called and told whoever he talked to what was going on and they said oh well we show it's open so can you drive to this location which was about 40 minutes away and he did. CAT scan was here. We are three days later. They're trying to call him to reschedule the CAT scan. This is the worst customer service business that I have ever dealt with in my life. Every time we schedule with them, this is the type of thing that happens. I will never allow my doctor to tell me I need to go to Simon med for any sort of imaging event after this. It is horrible horrible horrible I give it a -10 as far as star ratings so can't do that so I guess we'll give him a zero

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    SimonMed Imaging - Sun Lakes
    SimonMed Imaging - Sun Lakes
    SimonMed Imaging - Sun Lakes

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    Solis Mammography

    Solis Mammography

    3.4(33 reviews)
    2.6 mi

    I have been coming to this facility for a few years and have had outstanding service each time…read more The ladies at the front desk are very welcoming and efficient and the check in process is a breeze. The waiting room is pristine and spacious with comfortable seating. The entire process is personable and professional. The changing rooms provide the appropriate privacy and are equipped with deodorant and wipes. As expected lockers are available to store your personal belongings. The lockers themselves are generous in size but what makes them unique are the celebrity names you can choose from. This is a nice whimsical touch and you will definitely not forget which locker is yours! Online booking is available but I appreciate the option to book my next years appointment upon check out and results are generally received within a few short days. I live in Mesa so the facility is not necessarily convenient to where I live but it's definitely worth the trip over.

    I am beyond over the hold times of this office! Hire more help! Second your front desk is…read moreunorganized and uneducated on where to send people to pay a bill. I have waited on hold for days and multiple times. I can't get a number to call to pay the bill last time all systems were down. Your front office represents your business. It is time to grow up! Get organized and get on with it. To do this to your clients is BS. I am happy with the doctor! That is about it!

    Photos
    Solis Mammography
    Solis Mammography
    Solis Mammography

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    SimonMed Imaging - Dobson II - My Favorite country artist Clint Black sang it well, "Just Killing Time"!

    SimonMed Imaging - Dobson II

    1.8(80 reviews)
    2.7 mi

    8/8/25 Type of care…read moreSpecial 3D hi-res MRI. This is my third Simon location in the last 10 days. Not fun for us with claustrophobia but it's finally over! Quality of care 5/5 Each of the three facilities front desk employees and MRI Specialists were fantastic, warm welcomes and helpful. The Technician during this visit gets my Kudos for working with me and my Phobia! Office environment 5/5 Clean, organized, well run! Scheduling 0/5 They fell well short of good patient care. The scheduling folks are not located at any of the MRI locations. They are in some centralized office who are in need of training. First error sent me to a 2D machine and was not what my doctor ordered. They canceled and rescheduled me a week out. Then several more locations the last in this review was the correct one. After I posted this review I received a request to complete their survey. I've been a customer for years for more common services like X-rays but never a survey. The power of Yelp reviews. I believe I post fair reviews calling balls and strikes when appropriate. This was one of those times. Wishing everyone good health-SYOY.

    My review is going to encompass the experience I had with SimonMed as a whole, which was less than…read moreacceptable. My gastroenterologist scheduled a CT scan with and without contrast, with oral contrast as well. Joy! I hate having CT scans done because of the dye...and the oral contrast always upsets my stomach. They put sorbitol in that stuff and I have a sensitivity to sugar alcohols. Anyway, when I scheduled the appointment, they told me to arrive 15-minutes before my appointment, bring my insurance card and ID and to drink 32oz of water within one hour of the procedure. I received a confirmation phone call the night before the procedure once again informing me to arrive 15 min. prior to the scheduled appointment time. Also, when I scheduled the appointment, the agent I spoke with created a new SimonMed account for me instead of using my existing one. My existing account is under an old email address and because the lady set up a new account with my new email address, it won't let me change the email address on the old account. It also won't let me log into the new account. I called and no one seems to know how to fix this. One agent told me that they sent a request to have the accounts merged, however that never happened. Super frustrating! When I arrived at the facility, the lady behind the counter said, "Were you aware that you needed to be here one hour before your scheduled appointment time?" I explained that the scheduling department (based in India) told me numerous times that it was 15 min. Then, she said the CT scan was going to be over $470. I had called my insurance company prior to the appointment and my insurance company said it was going to be $160-$170. I explained this and the assistant said she'd resubmit it to see. After about 10 min. the bill was somehow reduced to $169 but then they charge a 3% credit card fee, which I found to be ridiculous for a medical facility to do this. As far as the care quality goes, it was just ok. The technician was super nice but she missed my vein when doing my IV and then dug around for a little while with no success...then she restuck me in almost the same spot, which was a little on the painful side. I hope this is the last time I have to have a CT scan and the last time I have to deal with SimonMed. The quality of service regarding scheduling has really gone down hill and the insurance billing seems to be a big question mark. Why was I going to be charged over $400 at first? If I didn't question it, I would've been on the hook for this. I bet they would've never sent the claim knowing they over charged and would've kept my money.

    Photos
    SimonMed Imaging - Dobson II - Check-in receptionist.

    Check-in receptionist.

    SimonMed Imaging - Dobson II - Waiting room view wishing I was out there

    Waiting room view wishing I was out there

    SimonMed Imaging - Dobson II - MRI warnings.

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    MRI warnings.

    Banner Ocotillo Medical Center - Where I talked to the doctor at the end of my visit to the ER

    Banner Ocotillo Medical Center

    3.1(42 reviews)
    2.2 mi

    Not a favorable impression of outpatient surgery center. No one to ask questions to and nurses…read moredon't come out to keep you updated. Family member taken back and was told I could sit with her once she was comfortable. Never came back to get me and she is now in surgery and I am give a number to watch the board.

    I would not recommend Banner Ocotillo for labor and delivery. My experience there was disappointing…read moreand left me frustrated. In contrast, I had a much better experience at Honor Health. While not perfect, I appreciated the care from my doctor and Q, and overall I prefer Honor Health over Banner Ocotillo. I delivered my first baby at Honor Health, and I regret choosing banner ocotillo hospital for my second baby. I was told by a few Sun Life doctors that it would be great, but my experience was far from that. * Meals for my partner: My significant other stayed with me through my entire labor and delivery, yet he had to pay $8 per meal. At Honor Health hospitals, meals are provided free for fathers who stay during delivery. * Nursing staff turnover: Every day brought a new nurse, which made it hard to feel supported or build trust. One nurse, Rachel, came across as shallow and argumentative, especially about what I could or couldn't take home. Even basic items like disposable postpartum underwear became a debate. * Supplies: We were given very few take-home items compared to other hospitals. * Atmosphere: Unlike other hospitals that celebrate births with a lullaby, Banner Ocotillo doesn't do this, which made the experience feel less special. * Medical oversight: After receiving my epidural, staff forgot to insert a catheter. As a result, I did not urinate for four hours straight On a positive note, my delivering doctor Schmidt and Q were amazing -- they provided excellent care. Unfortunately, the overall environment and policies left me feeling frustrated and undervalued. I would not recommend Banner Ocotillo for labor and delivery.

    Photos
    Banner Ocotillo Medical Center - Banner Chatbot that guides to what to expect after you check in

    Banner Chatbot that guides to what to expect after you check in

    Banner Ocotillo Medical Center - Waiting area

    Waiting area

    Banner Ocotillo Medical Center - Waiting area.

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    Waiting area.

    East Valley ER - emergencyrooms - Updated May 2026

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