I am sad to give this review. I have been coming to this location for 6 years. I loved it and the…read morestaff was more empathetic. This time around not so positive experience. First off at check in I was caught off guard with the payment upfront and made me feel like an idiot. I did receive a text letting me know that a payment would be required but no actual amount, hence not prepared to pay several hundred dollars. The front desk person kept on repeating - well, you were sent a text and it was opened. Yes the text came through but again not even an estimate amount. So I was prepared to pay the average copay. Second - when I was called for my imaging, I was being questioned over and over as to why was I getting those images. Listen I'm a patient and my doctor ordered what she ordered because She felt that was importante to get looked at. I'm a patient not the medical professional. if they have issues with my imaging order then contact my doctor. I pay a lot of money every month for private insurance so just complete my medical doctor's order and don't make me feel awful for being there.

Very well organized. Easy to schedule, quick on the results. Staff was professional. I felt very…read morecomfortable getting an MRI at this location.

This place needs some serious help with their scheduling teams & the clinic techs. I was told I had…read morean appointment setup a week in advance. Two nights before that appointment I got a e-mail stating the location already approved didn't do the imaging my doctor submitted and I'd be contacted the next day to reschedule. Next day came... no communication. I had to call, only to get an agent who was so difficult to understand. I can only assume it was an off shore call center. There was so much background noise it was really difficult to understand, plus this agent seemed to struggle to find the right location that had the proper equipment for my test. We finally got that situated and an appointment was set for the following week. In the meantime I already had a heart stress test with contrast the day before the new Simon Med appointment was set. So my right arm was inserted with a IV durning my stress test. The technician at the heart clinic did a great job handling the insertion and removal of the IV. So next day I go to my Simon Med appointment, and I got in no issues, timing was pretty good and close to the pre-determined appointment. When I got to the room, I told the technician I had had the IV the previous day and to please use the other arm to insert the IV they were using for the contrast test. She looked at my other arm and claimed she couldn't find a vein? Now I'm not a nurse technician, but I'm pretty sure there are several places a IV can be inserted. After about 5 minutes of thumping on my left arm she said I can't find a vein so I'm going to the arm that just got a IV the day before at the heart doctor. So she stuckme in the same arm nearly the same spot from the day before.... Result, I got a huge bruise and it was really uncomfortable.

Office staff at this location is rude and unprofessional, specifically Marianna at the front desk…read more The CT tech wanted to leave early so they bumped my appointment up by 45 min and then couldn't compete the exam when I arrived. Marianna was so rude when I was trying to reschedule. I will avoid this location at all cost. This isn't my first negative experience with this location. Simonmed needs to do better when hiring staff.

Did their job well. I got in much quicker than I thought I would…read more MRI was simple Enough

Arrived for chest x-rays to rule out or confirm pneumonia…read more Fun fun fun. Upon checking in I received two texts, one confirming my appointment (Why?!), and the second also confirming an appt, to arrive 15 min prior, and that payment may be due. Um, did all that. Forms to fill out. Television sitcom playing with medical related commercials. Maybe a couple dozen chairs of which there are about 7 or 8 clients waiting. And before I can finish typing those last two sentences a door to my left opens and my name is called. I gather my loot and hustle back to the technician and ask what direction. He points the way and asks if I'm wearing a bra. Apparently the no bra plan has a quicker turn around, fwiw. Young man directs me to stand in specific location and shares the tip that the closer I stand to the platform the better the xray results. Well let's get this done. The first one done and now a turn to my right and hold the bar above head -he says no swinging. Yes, I asked. Seems he's been told the same thing. One more deept breath -and hold it, and I am done. Fairly brief, and totally pain free and elevated blood pressure free visit.

I have been coming to this facility for a few years and have had outstanding service each time…read more The ladies at the front desk are very welcoming and efficient and the check in process is a breeze. The waiting room is pristine and spacious with comfortable seating. The entire process is personable and professional. The changing rooms provide the appropriate privacy and are equipped with deodorant and wipes. As expected lockers are available to store your personal belongings. The lockers themselves are generous in size but what makes them unique are the celebrity names you can choose from. This is a nice whimsical touch and you will definitely not forget which locker is yours! Online booking is available but I appreciate the option to book my next years appointment upon check out and results are generally received within a few short days. I live in Mesa so the facility is not necessarily convenient to where I live but it's definitely worth the trip over.

I am beyond over the hold times of this office! Hire more help! Second your front desk is…read moreunorganized and uneducated on where to send people to pay a bill. I have waited on hold for days and multiple times. I can't get a number to call to pay the bill last time all systems were down. Your front office represents your business. It is time to grow up! Get organized and get on with it. To do this to your clients is BS. I am happy with the doctor! That is about it!

The patients were so rude to the front desk staff for no reason today. They warmly greeted everyone…read moreas they entered the office and the conveniently allow walk-ins for X-rays. Samuel at the front desk has a welcoming warm personality and is absolutely kind!!! Be patient. Yall... they're only doing their job and conveying information from YOUR insurance to YOU! Nothing personal!

Their scheduling department is horrible. This is the second time this has happened. I made an…read moreappointment for an MRI this morning. I have a spinal cord implant, which I told them when I made the appointment. 2 days ago they called to say the Simon Med did not have the MRI machine I needed, which they said was a 3.0. So they rescheduled me for a different location today again. When I gave the technician my implant card from Abbott, they told me I needed a 1.5 MRI machine which they did not have. So I had to reshedule again for a different location on a different day. They do not have their act together at all other than the technicians are great.

Waited 25 minutes in an empty waiting area. Doctor requested a chest x-ray STAT which means 2 to 4…read morehours. Nothing even reported to my physician by the next day. My doctor's office had to call them for a report. I do not recommend going to this place.

The girls at the front desk are so unprofessional and rude. I heard all their personal conversation…read morefrom their boyfriends , from talking about pregnancy, as well as them reading emails out and mocking other people as well as cursing. The most shocking was to me them reading out loud emails they received and mocking and making fun of the person who wrote the email. People like that should not be working in the front desk. It's very unprofessional and rude.

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

I can safely say I have never left a medical imaging facility and rushed to write a Yelp review…read moreafter. I was so, incredibly impressed by this entire experience. An appointment I was not looking forward to, turned out to be a pleasant surprise. Everyone who I encountered here was incredibly kind and helpful. I did not have to wait long at all. Everything was remarkably clean. The Place itself looked like a spa or a restaurant. It was a beautiful and seemed brand new. If I ever need to go for another scan, this would be my place! The place is so sterile. It smells like Band-Aids. Also, I got my results within hours. The whole experience was amazing.

Caution: If you use this facility, you will be billed. Keep a record of your payment in case they…read moredouble bill you. I used their service in February, was billed in March and immediately wrote a check, which cleared my bank on March 30. By SECOND invoice, dated April 29, I was billed for the same services. No one answers (or returns calls) at the number listed on the invoice. I have called them three times. I also called the vendor who wanted me to send e-mail proof that I had paid. I am unable to do that so she said she would contact their billing office.

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

This was always my favorite place to go for imaging. Got here today...January 2026 and is was like…read moreI was back in 2020. They wanted me to mask up. I said I would not and now I am sitting in a closet size room waiting for my mammogram. This is ridiculous! I don't like banner for anything except for this imaging office and now it has joined the banner way. Just a note... I did offer to cancel my appointment, but instead they chose to sit me in this closet

I love that these guys are so organized. I had an appointment and they were all ready for me and…read morecalled me back within a couple of minutes of my arrival. In all the years I've been coming here, I have never had to wait more than a couple of minutes of I have an appointment. My X-rays were done in literally 5 minutes and I was out the door. Banner imaging will always be my first choice for any type of imaging.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.