I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

I can safely say I have never left a medical imaging facility and rushed to write a Yelp review…read moreafter. I was so, incredibly impressed by this entire experience. An appointment I was not looking forward to, turned out to be a pleasant surprise. Everyone who I encountered here was incredibly kind and helpful. I did not have to wait long at all. Everything was remarkably clean. The Place itself looked like a spa or a restaurant. It was a beautiful and seemed brand new. If I ever need to go for another scan, this would be my place! The place is so sterile. It smells like Band-Aids. Also, I got my results within hours. The whole experience was amazing.

Shaded parking, excellent customer service, on time processing, professional…read more We were in and out in one hour less.

Would give zero stars if I could. Start with offshore call center for scheduling. First rep put me…read moreon hold for 40 minutes then hung up and transferred to a survey so call was not disconnected. Called back and explained what my needs were. Took another hour and a half to find "right location" with correct machines to fill doctor's orders. Waited for weeks for the day and took less medication and endured pain to be ready for test. Only to get a call the morning of the test to be told they don't have the correct machines at this location. Attitude of staff are so uncaring and dismissive. Just told I should go to a hospital. Do yourself a favor and find an alternative test company.

I'll say each person I came into contact with were courteous, professional, and kind. I was there…read morefrom 8:30 to 11 ish to complete a series of x-rays. They kept me moving until everything was completed... I appreciated their professionalism & thoughtfulness. I'll go nowhere else for professional x-ray exams,, just SimonMed. Thank you SaraJane Thompson

I had two procedures done in January. i had to pay over $600 out of pocket at the time of the…read moreprocedure. I had asked the desk clerk for a printout of the breakdown of charges for each procedure, my portion vs the insurance. He told me they couldn't do that and handed me a post it note with my portion of the two procedures, so two numbers, but no breakdown of the insurance portion or total procedure cost. When I got the insurance bill I realized they had overcharged me by almost double. I called to get a refund and was told 2-3 weeks. I Waited 4 weeks and called again. I was then told my refund had been issued that same day. Waited another 4 weeks and called back only to be told again that my refund was issued the day I was calling. Asked to speak to a supervisor who was no help. He couldn't explain why I had to call 3x and was told each time I'd have a refund in 2-3 weeks, nor was he able to guarantee this refund would be in my hands in 2-3 weeks, only that it should be. Here we are almost in May and they still owe me $315. Not sure why I they can't estimate closer than that in the first place as they had all my insurance info well in advance. It also should not take 4 months and at least 3 calls to get my refund. Horrible cust experience from the billing side. The only reason I gave them two stars instead of 1 is that the two people who performed my actual procedures were great. I do not recommend this business.

Can you imagine being made to wait over an hour only to be told you owe $45 for an x ray, when my…read moreinsurance company told me I had met all my deductibles so I have no more out of pocket expenses until the first of the year. When I notified Elizabeth at the desk, who initially told me it would be a 10 to 15 minute wait, she then told me it would be an additional 45 minutes until they can rerun my insurance. Frustrated, I just paid the $45. Low and behold, 5 minutes later I was getting my X-rays which took a total of 5 minutes. *I personally would not recommend using this company. ** Now I have to wait 10 days before the services are posted in the system and I can request a refund. *** I do have make known that the radiologist that helped me was amazing and friendly. Maybe the front office staff needs to be replaced as a start.

Went in for my regular mammogram. After they had me wait. Another tech said she was ready for my…read moreultrasound. I never asked for that appointment. I am a breast cancer survivor. The greed is really unbelievable.

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

It is so convenient from my home and the place is always presentable. Their front office workers…read moreare friendly and knowledgeable. I never have to wait and their technicians are the best.

Was referred to this location for an MRI (was having foot pain). My appointment time was at 8am and…read morethey told me to arrive 30 minutes early to fill out paperwork, so I did. Upon arrival, they gave me a one-page health survey to fill out, which I did and within 10 minutes they had called me back to the testing area. They had me put my purse into a locked locker (of which I held the key for), and took me into the MRI suite. They had me lay down on the table, and even gave me a blanket as it was a little chilly in the room. The MRI took about 15 minutes to complete and I was out of the office by 8:05am (just 5 minutes after my scheduled appointment time). Perfect. The employees were fabulous and I have zero complaints. Hope I dont have to go back for more testing, but if I do, I'll gladly go to this location.

This place is odd. You get therefore your point in time and you sign in. Then you sit around for…read morewho knows how long until they call you up to then take your insurance information. Meanwhile the receptionists will sit gabbing away. What are they waiting on? The new usually move to the second waiting room or you could wait another 30 minutes or more. I don't get it. The South is pleasant but their system is broken. Why when I walk into the office and no one is at the check-in (everyone sitting around) and have to wait to go check in. Then you realize all these people are still waiting to be called up. Not happy. Its my 2nd time here and same same.

I was scheduled a mammogram over a year ago. Arrived to my appointment, only to be told I was…read morescheduled incorrectly? I get constant reminders and info requests, but no one bothered to make the effort to verify anything!?! I've not only cleared my calendar for this appointment, but I'm stressed out every time I go to this type of appointment. I didn't even receive an apology or even an accommodation; I was told I need to reschedule. I've tried to be patient with them. I'm constantly on the phone with them. Why? I have to chase down an insurance refund from my insurance? They've even canceled a refund check. I tried going to a different location for better customer service, but discovered across the board they just suck!!!!! They are simply insensitive AF, with piss-poor, LOUSY customer service .

Awful experience my college daughter showed up for her appointment and was told her location had…read morejust been moved because of a double booking and sent to another town over where she was stuck waiting for a ride to try to get there an hour and a half from her original scheduled appointment time along with not being able to have any food or drink when called to clarify nobody either answers the phone or they're scheduling department just gives you the cold shoulder and it is what it is if I could choose another imaging center I definitely would.

My husband was originally scheduled for his ultrasound on 11/28 at the Ahwatukee location, but we…read morewere later contacted and told they didn't have a tech available that day, so his appointment was moved. For the rescheduled appointment, he was instructed to arrive at 6:40am for a 7:00am appointment. When he arrived, the doors were locked. A front desk staff member asked if she could help him, and when he explained he had an appointment, she told him they weren't open yet. He even showed her the text message confirming the 6:40am arrival time, and she responded in a rude and dismissive manner. The facility itself was run-down and not very clean, and the technician was late as well. Overall, this was an extremely disappointing experience. We will be informing our provider so he can begin referring patients elsewhere

Imaging staff is super helpful and friendly. Front office is very unfriendly and rude…read more If paying out of pocket be aware of the credit card surcharge, as they do not disclose it. Also you will most likely receive a "adjusted fee" in the mail which is also not disclosed. So even if you pay in full (no insurance) at the time of the image you will be hit with more random fees. Upon asking what this fee is for they will tell you it's a "adjustment". Very unprofessional and very similar to a scam charge.

A very caring and kind group of medical workers. The facility is beautiful and very well organized…read morew plenty of parking. Easy check in system. Test completed on time without a glitch which was so welcome since this was try number 2 for the MRI. Grateful for these health care workers

Had a shoulder mri they were great. I will only use this facility from now on. I used to go to…read moreSimon-med and actually that is where I should have gone but they are horrible so I left and went to Banner Imaging. They for sure will get my business. Great team there.

7am appointment and they insisted I get there early, including texts at 5:30am to get there early!…read moreSo I arrive at 6:30am only to sit outside until 7am when they open. The office staff did not greet me, did not say good-morning, did not even acknowledge the fact that I've been standing outside. And they charged me more than what was quoted. Dead cockroach in the waiting room. 1 star is being generous.

If you can avoid SimonMed and schedule anywhere else-- DO IT! Somehow they submitted 2 separate…read moreorders for different types of scans and didn't catch it until the day of my appointment. While in the waiting room, I was told I couldn't be seen for my CT until they can figure out what happened... which took an additional 5 days from original appointment date. CT itself was quick and pictures were uploaded to my portal the next day. However!! It has now been 4 days since my scan (and now the end of week) and a radiologist has not read my CT/sent off to my referring doctor. I called SimonMed today and was told my call cannot be redirected from their call center to the actual location which is frustrating because 9 out of 10 times call centers are absolutely NO help. Also was told I should expect results to be read in 7-10 business days... l There is no sense of urgency at this business and for someone who needs to get the process moving faster to schedule a much needed surgery... this is NOT a place I can recommend to anyone.