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SimonMed Imaging - Copperpoint

3.0 (117 reviews)
Closed 7:00 am - 5:00 pm

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Reception
Terry W.

X-ray is walk-in only. Appointments required for everything else, but not a basic x-ray. That is not the fault of this location, it's SimonMed corporate policy. Which I think is stupid. We actually went to the Spectrum location first, but they had a 90 minute wait. This place had no one in line (the folks at Spectrum called for us), so we came here. Tech was friendly and efficient. There was a bit of attitude when they brought my CD up to the desk because they had a paper for me to sign, but I'm on crutches so my wife offered to sign. No reason to give her attitude (it was a facial expression of annoyance). If it weren't for that I would have gone to 4 stars. Not busy, new facilities, efficient tech. In and out quickly.

Scan
Lori G.

SimonMed staff check-in are so rude and unprofessional. I took my elderly mother for her scans and both times the women at the front desk are rude and disrespectful to the patients. Also, they dress in yoga pants and yell financial info across the room. This place is hell. Elderly folks get treated the worst. Avoid this place if you can.

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5 years ago

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2 months ago

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7 months ago

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2 years ago

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11 months ago

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2 years ago

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2 years ago

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11 months ago

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2 years ago

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5 years ago

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8 years ago

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4 years ago

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3 years ago

I have came here for many things and always got in and out and treated well, always able to get and appointment within the same week

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4 years ago

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4 years ago

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4 years ago

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7 years ago

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4 years ago

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5 years ago

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4 years ago

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Ask the Community - SimonMed Imaging - Copperpoint

Review Highlights - SimonMed Imaging - Copperpoint

From the front desk employees to the technician (Laura), my visit to SimonMed was a positive experience.

Mentioned in 7 reviews

Read more highlights

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SimonMed Imaging - Spectrum - SW of Val Vista and Williamsfield 05/25

SimonMed Imaging - Spectrum

(245 reviews)

I'll say each person I came into contact with were courteous, professional, and kind. I was there…read morefrom 8:30 to 11 ish to complete a series of x-rays. They kept me moving until everything was completed... I appreciated their professionalism & thoughtfulness. I'll go nowhere else for professional x-ray exams,, just SimonMed. Thank you SaraJane Thompson

I had two procedures done in January. i had to pay over $600 out of pocket at the time of the…read moreprocedure. I had asked the desk clerk for a printout of the breakdown of charges for each procedure, my portion vs the insurance. He told me they couldn't do that and handed me a post it note with my portion of the two procedures, so two numbers, but no breakdown of the insurance portion or total procedure cost. When I got the insurance bill I realized they had overcharged me by almost double. I called to get a refund and was told 2-3 weeks. I Waited 4 weeks and called again. I was then told my refund had been issued that same day. Waited another 4 weeks and called back only to be told again that my refund was issued the day I was calling. Asked to speak to a supervisor who was no help. He couldn't explain why I had to call 3x and was told each time I'd have a refund in 2-3 weeks, nor was he able to guarantee this refund would be in my hands in 2-3 weeks, only that it should be. Here we are almost in May and they still owe me $315. Not sure why I they can't estimate closer than that in the first place as they had all my insurance info well in advance. It also should not take 4 months and at least 3 calls to get my refund. Horrible cust experience from the billing side. The only reason I gave them two stars instead of 1 is that the two people who performed my actual procedures were great. I do not recommend this business.

SimonMed Imaging - Copperpoint - diagnosticimaging - Updated May 2026

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