I thought I've had good doctor's in the past until this one pointed out some unusual things in my…read morebloodwork. My doctor has been empathetic and thorough. The office staff is wonderful too. They're a joy to talk to! Highly highly recommend this office. I was referred by a friend to this location, and I have a family member that works for Honor Health and also recommended them. I may be making additional visits to other specialists but thanks to their system and networking, it's felt more seamless. I'm not having to repeat everything, just a few things that are usually new!

Came to see Nancy Santana for a 10:20 appointment. I inquired about where she was after waiting 10…read moreminutes. Receptionist said she is running late and was unable to tell me when she could see me. Waited an hour and a half and I had to call out of work. I was recommended by my therapist to see a doctor to discuss medications. Nancy argued with me that I don't need a medication. It is also really hot in the building. I don't think their AC works. Do not go here. They will waste your time and not help you.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

Wife had a nuclear scan today she said ...facility is great. Fast check in, took me early, great…read moretech explained well, took extra care with blankets , brought spouse into nice little waiting place near bathroom for the time while you wait for injection to be working, and she set up images for free disk. That said, talking to their general phone number is crapshoot of bad accents, mistakes in taking info, and nit dealing with insurance ...but this actual place was great

If you need an x-ray, please do yourself a solid and BOOK an APPOINTMENT at a REAL medical…read morefacility. SimonMed does not make appointments for X-rays. You must walk in and wait. I checked in and was informed that it was an hour wait. As you need to get it done, I took a seat. I paid the requested amount upfront. An hour and a half later, I checked at the desk to make certain I had not fallen through the cracks and was told that the tech was going to be doing 2 DEXA scans first, as they were scheduled appointments and X-rays are just walk in. Another hour wait. If you aren't going to schedule me for an Xray, STOP robo calling me asking me to schedule an appointment. Never again. Never.

I recently got an MRI at this location and it was as smooth as these things go. I had a snafu…read more(totally my fault) with the paperwork and Karla at reception was very helpful getting things straightened out so I could still get the imaging done without rescheduling for another day. So grateful for her patience and help! Kariann and Greg took good care of me during the actual MRI. They walked me through the process and made sure I was comfortable while in the machine. Thanks SMIL for providing a great experience!

I can't say enough good about these people! I went in for x-rays right after hip surgery. From when…read moreI walked in the door and was greeted with a huge smile and much patience from the receptionist to when I got the actual x-rays done by amazinging patient, competent, compassionate techs, it was truly a great experience. I had anticipated pain, impatience, a long wait, etc. But none of those happened! Special kudos to Deanna who knew just how to help me maneuver without causing me pain.

I went to Simonmed for an Xray no one was there they did excellent quick and convenient stop…read moreleaving reviews based off your personal feelings it has nothing to do with the service or the staff! We want to read reviews about the service!! Not your feelings about something not going your way. Cry baby

"I am deeply disappointed and frustrated with SimonMed's billing department. I recently discovered…read morethat they sent an outstanding balance to a collection agency for a date of service I knew absolutely nothing about. SimonMed never sent me a statement, an email, a text, or placed a phone call regarding this balance. Worse yet, I have physically been to a SimonMed facility four separate times since the original date of service, and not once did any front desk staff or billing representative mention a balance due. I have exceptional credit and have not had an overdue bill in over 20 years. I always pay my bills on time when I am actually notified of them. I have called customer service three times this week to resolve this, and every single time I was promised that a manager would call me back. They have completely failed to do so. This is a severe administrative failure that damages patient credit scores without warning or due diligence. Avoid their billing nightmare."

Firstly, the office staff used to be very nice. I have extreme claustrophobia and this woman, I…read morebelieve her name is Susanne, usually sits with me in the room during the 75 second procedure. I had a ct scan on 10/15. WS told very sternly by the new office manager that from now on, I have to bring someone with me; that they are short staffed and will not spend the 75 seconds required for the ct scan to sit with me! The office mgr at this location has a lot to learn about customer/patient care. If this were my clinic, she'd be gone. The other issue is that I asked them to print out the films on a cd and mail it to my neurosurgeons office in Phoenix! Not only did the surgeon never receive it, but when I called advanced to see if they sent it out, they said there was no date indicating when it was sent, just says "mailed." Now I know usps has been slow, but it doesn't take 15 days to mail a cd from Mesa to Phoenix! THIS OFFICE IS COMPLETELY INEPT AT ANYTHING. There are plenty other radiographic places to go; why settle for an office that just doesn't care. Definitely will never be going back there.

Caution: If you use this facility, you will be billed. Keep a record of your payment in case they…read moredouble bill you. I used their service in February, was billed in March and immediately wrote a check, which cleared my bank on March 30. By SECOND invoice, dated April 29, I was billed for the same services. No one answers (or returns calls) at the number listed on the invoice. I have called them three times. I also called the vendor who wanted me to send e-mail proof that I had paid. I am unable to do that so she said she would contact their billing office.

The women have to carry their bra, top, and purse around with them instead of being able to use a…read morelocker. The mammogram tech was not very friendly and a bit cold. So not only was the actual exam uncomfortable, the tech made me uncomfortable. This was the worst mammogram experience I've ever had. The front office was good, however I do not want to come back to this location.

I am convinced Simon Med is involved in fraudulent billing. I started coming here a few years ago…read morefor mammograms and breast ultrasounds every 6 months. After each time I would receive a bill that would not match my EOB statement from my insurance company. I had to call each time to dispute the bill. They usually complied with my insurance company after a couple phone calls. The most recent bill they did not agree with my insurance and wanted an extra $300 over my EOB. I went on their website and paid what my insurance company told me I owed with my HSA. Simon Med is claiming to never have gotten what I paid them. My HSA has a record of the money going to Simon Med. Simon Med said I paid 'the wrong department' and cannot find the funds and threatened to send me to collections. I paid the full bill to avoid collections - so now I OVERPAID Simon Med by $300 and they refuse to refund me. My HSA won't refund me because they said it's been over 60 days. I decided to get mammograms and breast ultrasounds at a different company after the billing issue. The radiologist told me she sees no reason why Simon Med told me to come every 6 months for screening. I truly believe their billing department is fraudulent or at the very least unethical. I believe they told me to keep coming every 6 months just for the money and not because anything on my scan looked cancerous.

I had two procedures done in January. i had to pay over $600 out of pocket at the time of the…read moreprocedure. I had asked the desk clerk for a printout of the breakdown of charges for each procedure, my portion vs the insurance. He told me they couldn't do that and handed me a post it note with my portion of the two procedures, so two numbers, but no breakdown of the insurance portion or total procedure cost. When I got the insurance bill I realized they had overcharged me by almost double. I called to get a refund and was told 2-3 weeks. I Waited 4 weeks and called again. I was then told my refund had been issued that same day. Waited another 4 weeks and called back only to be told again that my refund was issued the day I was calling. Asked to speak to a supervisor who was no help. He couldn't explain why I had to call 3x and was told each time I'd have a refund in 2-3 weeks, nor was he able to guarantee this refund would be in my hands in 2-3 weeks, only that it should be. Here we are almost in May and they still owe me $315. Not sure why I they can't estimate closer than that in the first place as they had all my insurance info well in advance. It also should not take 4 months and at least 3 calls to get my refund. Horrible cust experience from the billing side. The only reason I gave them two stars instead of 1 is that the two people who performed my actual procedures were great. I do not recommend this business.

It took me 30 minutes to make an appointment. Apparently their computer system was having issues…read more I made my appointment for 8:30 . I arrived early for my appointment, but found out without asking me, they changed my appointment time to 8:15. Bc of this, according to them I was late and they'd need to reschedule me or "work me in within an hour" it's been over an hour and I haven't been called back. This didn't just inconvenience me but messed up my whole work day. There were other things to regarding payment that I was annoyed with and given poor communications on. I'm very displeased and would not recommend them or especially this location. (Spectrum location) PS it was very hard to find their building. A very poor business community layout.

Do NOT go here!!! Front desk and imaging staff was actually great at appointment- probably the best…read moreMRI I've ever had. However it's been 12 days and report is nowhere to be found. They have not answered or call back my numerous daily calls and are not responded to both ordering physician and an additional physician calling on my behalf trying to get these important images. It's like they just disappeared or shut down! I now have to go to ANOTHER imaging center to get scans due to the urgency and their ghosting, my physicians, my insurance attempts, and my attempts to get any sort of communication regarding where the report and images are.

Good luck getting a call back from these people. I've left 3 messages in the last 2 days. All…read morecalls for scheduling and the front desk default to the general mailbox, and no one is returning calls. These people don't seem to realize, or just don't care, that some of us needing imaging services are in a lot of PAIN and need to get scheduled ASAP. Unfortunately my town does not have MRI services, otherwise I would run for the hills and find another company to get my scan done. Shame on them!

I had the best experience at this location first of all Kari the nurse was so nice she gave me…read morereferrals she heard me and cared! Secondly Dr Bowman was excellent he heard my concerns his bed side manner was above expectations he even gave me a hug you can tell he cares and he listened to my concerns I would give them 10 out of 10 thank you so much for a excellent experience

If I could leave 0 stars I would! Yes, the staff is nice (very nice even, and a clean place) BUT I…read morewill never step foot in there simply because of their outlandish hidden pricing for an Urgent Care that IS IN my network. Use this as a massive warning! (And I am seeing others comment in these reviews similarly.) Circumstance 1: I went in to the Urgent Care for a UTI and was charged, using insurance, $812.00 just for a dip stick urine test and under a 2 minute doctor consultation to write me an RX. My insurance paid $7.37 total because they said that is the cost of a test. That makes sense. So what is left is costing me over $400 a minute for help for face to face care with a doctor. Circumstance 2: I went to the same Urgent Care (didn't have the bill for the previous one, otherwise I would not have gone) for bronchitis and a sinus infection. Again, heart rate, bp, and a stethoscope to my chest was all that was done, in addition to the prescription to take to a local pharmacy (no xrays or anything like that). This one was charged $528...so over $150 per minute to be face to face with a doctor. Both times I went, I was the ONLY patient in the waiting room (and didn't see one in the main part of the rooms). It's not like I was at a high peak time even. Why weren't others there...probably because they have read so many poor reviews unlike I did. I was telling this with a friend of mine and she told me that this happened to her as well (same location for an ear infection), resulting in an outlandish bill, so I am not the only person that this has happened to. I have called many times to get them to recode/adjust trying to dispute it even asking for the self payout, and they are not budging.They are standing behind their stomach-dropping fees. I will also say, I have gone to this location other times in past years for the same issues and never received such outlandish bills. It's as if they are treating this like an emergency room (and with my multiple phone calls the billing department employees keeps saying "ER"). I have driven by the place to make sure it didn't change to an ER and I mistakenly didn't notice, but the sign on the building (and the website) says Urgent Care. I am NOT trying to get out of paying for my services, but I will stand up for what is "right" and announce to many what a horrible company they have become. Seems like the only thing I can do is leave a bad review, notify the news company, file a complaint with the department of health, in addition to my insurance company (Blue Cross) knowing. Price gouging at its finest. Very deceiving business practice. Please go anywhere but here! Never, ever again will I use them! (Look at the slew of Google reviews on this place. I am by far not the only one!)