Front desk staff continue to be rude and look miserable…read more Went for xray. Xray tech nice, helpful. The whole place cleaner at this visit.

I am convinced Simon Med is involved in fraudulent billing. I started coming here a few years ago…read morefor mammograms and breast ultrasounds every 6 months. After each time I would receive a bill that would not match my EOB statement from my insurance company. I had to call each time to dispute the bill. They usually complied with my insurance company after a couple phone calls. The most recent bill they did not agree with my insurance and wanted an extra $300 over my EOB. I went on their website and paid what my insurance company told me I owed with my HSA. Simon Med is claiming to never have gotten what I paid them. My HSA has a record of the money going to Simon Med. Simon Med said I paid 'the wrong department' and cannot find the funds and threatened to send me to collections. I paid the full bill to avoid collections - so now I OVERPAID Simon Med by $300 and they refuse to refund me. My HSA won't refund me because they said it's been over 60 days. I decided to get mammograms and breast ultrasounds at a different company after the billing issue. The radiologist told me she sees no reason why Simon Med told me to come every 6 months for screening. I truly believe their billing department is fraudulent or at the very least unethical. I believe they told me to keep coming every 6 months just for the money and not because anything on my scan looked cancerous.

Was referred to this location for an MRI (was having foot pain). My appointment time was at 8am and…read morethey told me to arrive 30 minutes early to fill out paperwork, so I did. Upon arrival, they gave me a one-page health survey to fill out, which I did and within 10 minutes they had called me back to the testing area. They had me put my purse into a locked locker (of which I held the key for), and took me into the MRI suite. They had me lay down on the table, and even gave me a blanket as it was a little chilly in the room. The MRI took about 15 minutes to complete and I was out of the office by 8:05am (just 5 minutes after my scheduled appointment time). Perfect. The employees were fabulous and I have zero complaints. Hope I dont have to go back for more testing, but if I do, I'll gladly go to this location.

This place is odd. You get therefore your point in time and you sign in. Then you sit around for…read morewho knows how long until they call you up to then take your insurance information. Meanwhile the receptionists will sit gabbing away. What are they waiting on? The new usually move to the second waiting room or you could wait another 30 minutes or more. I don't get it. The South is pleasant but their system is broken. Why when I walk into the office and no one is at the check-in (everyone sitting around) and have to wait to go check in. Then you realize all these people are still waiting to be called up. Not happy. Its my 2nd time here and same same.

I went here because it was a long wait at FMC for an mri. The tech was rushed and very uncaring…read more The noise of the mri was much worse than FMC. I had panic attacks due to the uncaring and rude tech.

Terrible customer service; advertise tests to be done within 48 hrs & I've now waited over 96 hrs…read morefor a specific radiologist to read report. Never go here, HORRIBLE SERVICE; they advertise all the bells & whistles but don't follow thru with results. No one calls you back. There's a reason Scripps is #1 Teri

I recently got an MRI at this location and it was as smooth as these things go. I had a snafu…read more(totally my fault) with the paperwork and Karla at reception was very helpful getting things straightened out so I could still get the imaging done without rescheduling for another day. So grateful for her patience and help! Kariann and Greg took good care of me during the actual MRI. They walked me through the process and made sure I was comfortable while in the machine. Thanks SMIL for providing a great experience!

I can't say enough good about these people! I went in for x-rays right after hip surgery. From when…read moreI walked in the door and was greeted with a huge smile and much patience from the receptionist to when I got the actual x-rays done by amazinging patient, competent, compassionate techs, it was truly a great experience. I had anticipated pain, impatience, a long wait, etc. But none of those happened! Special kudos to Deanna who knew just how to help me maneuver without causing me pain.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

This review has no reflection on Dr's. The front desk…read moreoperates efficiently but need to learn the importance of a caring respectful way of engaging customers. They are mire like drill sergeants than kindly serving their customers. When the nurses called to tell me my husband's procedures were complete she only instructed me to bring g the car around in 15 mins. I asked her if the Dr. was meeting with my husband to which she said yes. She should have asked if I wanted to be there. Patients are groggy and may not ask questions nor remember. This has always been standard procedure in recovery at other offices. I'm not shy but if I were I may not have inquired. ASK

My husband and I both had colonoscopies with Dr. Mann. We were both nervous. I especially had a lot…read moreof anxiety. The staff at this center along with Dr. Mann were wonderful and comforting. They made it so much easier. We will continue to see Dr. Mann in the future as long as he'll have us!

I am writing a review about Dr. Swati Bharadwaj, Rheumatologist. She is wonderful! Dr. B is…read morepatient, kind, thorough in her explanation of treatment options and clear on exactly what I need to do to manage my RA symptoms. I listened and I feel so much better with Remicaid Infusions every six weeks. She runs labs on me to ensure my vital organs are not negatively impacted by the medications. She has worked with me, my insurance company and pharmacy to make sure I am able to afford the various medications I have been on. I appreciate her knowledge in all of these areas. RA is a difficult thing to manage and she has given me hope. The key for me was listening and following her advice. Unbelievable results! I highly recommend Dr. B if you are seeking treatment from a competent Rheumatologist. This Office has completely relocated its operations and kudos to them for acclimating to a new computer system and location. There have been bumps along the way, but overall I have experienced a relatively smooth transition.

Absolutely horrible, unprofessional and incompetent. Too bad it took me 7 years to get completely…read morefed up. There is no care or compassion for patients. It is very obvious to me it's just all about the money. They rarely return calls and when they do it's usually days later. I've done medical billing and have worked for several different medical providers for well over 28 years and I have never been treated so horribly as I have been as a patient with this establishment. The fact that I expressed my frustration only brought out the childishness of the workers. Being talked down to by office staff is not something that that anyone should have to deal with. Then when you add insult to injury, the office manager Annie at the Mesa location chose to dismiss me as a patient because I needed to reschedule my appointment this week. I also told her during our conversation how frustrated I am with the people in that office and that I would most likely be looking for a new provider in the future, simply because of the way they handled my medical situation over the last few months and the fact that I have been repeatedly talked down to by one of their employees. (I'm not a child and refused to be spoken to like one) and she obviously didn't like that because she promptly dismissed me as a patient and canceled my appointment to see the doctor that I had scheduled for next week... I've been doing insurance and medical billing for 28+ years and worked in providers offices and this is by far the worst company I've ever had the misfortune of dealing with. Not the doctors, just the office staff. No professionalism or accountability at all. The doctors would be smart to get some professional staff in their handling patients and dealing with issues the right way, otherwise they're just going to continue to lose them. Horrible, completely horrible!

Do NOT go here!!! Front desk and imaging staff was actually great at appointment- probably the best…read moreMRI I've ever had. However it's been 12 days and report is nowhere to be found. They have not answered or call back my numerous daily calls and are not responded to both ordering physician and an additional physician calling on my behalf trying to get these important images. It's like they just disappeared or shut down! I now have to go to ANOTHER imaging center to get scans due to the urgency and their ghosting, my physicians, my insurance attempts, and my attempts to get any sort of communication regarding where the report and images are.

Good luck getting a call back from these people. I've left 3 messages in the last 2 days. All…read morecalls for scheduling and the front desk default to the general mailbox, and no one is returning calls. These people don't seem to realize, or just don't care, that some of us needing imaging services are in a lot of PAIN and need to get scheduled ASAP. Unfortunately my town does not have MRI services, otherwise I would run for the hills and find another company to get my scan done. Shame on them!

I went to Simonmed for an Xray no one was there they did excellent quick and convenient stop…read moreleaving reviews based off your personal feelings it has nothing to do with the service or the staff! We want to read reviews about the service!! Not your feelings about something not going your way. Cry baby

"I am deeply disappointed and frustrated with SimonMed's billing department. I recently discovered…read morethat they sent an outstanding balance to a collection agency for a date of service I knew absolutely nothing about. SimonMed never sent me a statement, an email, a text, or placed a phone call regarding this balance. Worse yet, I have physically been to a SimonMed facility four separate times since the original date of service, and not once did any front desk staff or billing representative mention a balance due. I have exceptional credit and have not had an overdue bill in over 20 years. I always pay my bills on time when I am actually notified of them. I have called customer service three times this week to resolve this, and every single time I was promised that a manager would call me back. They have completely failed to do so. This is a severe administrative failure that damages patient credit scores without warning or due diligence. Avoid their billing nightmare."

The "suero" (IV) are the right size as they are more concentrated than in other places and they…read moretake less time to apply. The exosome treatment was the best price of any reputable clinic in the area, and the attention the doctor had when applying this treatment on my knee was minimally invasive, the nurse even took me on a wheelchair to my car to reduce putting pressure on my knee. I have gone to both the Mesa and the Phoenix clinic, and both have good service on the front desk, they gave me a tea infusions while I waited for my consultation with the doctor. Hablan bien español comparado con otras clínicas, a mi casi siempre la medicina natural me ha funcionado, pero cuando no me ayuda suficiente, yo le marco a la doctora y ella me mandan la medicina alopatica al CVS más cercano.

From the owner: We provide natural options with the support of nutrient IV therapy, vitamin shots, PRP and stem…read morecell treatments, bio-identical hormone therapy and natural supplements that promote not only faster healing and regeneration but also permanent results for years to come.