The women have to carry their bra, top, and purse around with them instead of being able to use a locker. The mammogram tech was not very friendly and a bit cold. So not only was the actual exam uncomfortable, the tech made me uncomfortable. This was the worst mammogram experience I've ever had. The front office was good, however I do not want to come back to this location. read more

I understand that some patients are a hard stick. I understand that some staff charged with getting a vein for an IV have no personality or even no skill. And look, I can forgive no personality; I can even forgive lack of skill to a certain point. What I cannot forgive is a person who dgaf about the person whose arm they are digging in for so long that the patient is crying. What I cannot forgive is someone who doesn't notice sobs, someone who lacks any awareness that they have been digging in my mother's arm too long with needles. Someone who ignores the crying until my momma has to ask them to "please stop" and then a few seconds later, "stop" again. They do not have ultrasound guided IV insertion support, which is greatly needed. Do not take your loved ones to this location. If you have to go to this location, I highly recommend bringing an advocate with you into the room to make sure you successfully get an IV or are paid attention to when they repeatedly fail (they tried twice). All of the above for a copay. read more

I came in as a walk in from out of town today and needed an X Ray. The people were very nice and I got in and out fairly swiftly. To all the haters, go in early! It wasn't perfect but I'm happy read more

Would not recommend them. Had a CT scan done, and waited days to get the report done by the radiologist when it was an urgent medical issue that couldn't proceed until the the report was done. Also, very difficult to get scheduled, and they will ask you for the same information over and over. read more

Horrible customer service. Wasn't given good directions for huge Biltmore area and my 87yr old mom became exhausted from walking. Tried to call and outsourced couldnt speak English. Said it's near "Apple". He meant Apparel. Wouldn't transfer to actual office. When i called later because FO couldnt printer receipt, was told I had to drive back to get it....really? Im in Mesa, took my mom to Phx. Asked for a supervisor and put on permanent hold. Called later to complain. Still outsourced all day long. DONT GO HERE!! read more

Simon med makes appointments then make you wait for 2 plus hours. This is a horrible run operating and they have no consideration for your time. Look somewhere else for mri's. read more

I have had multiple phone calls from scheduling and Juakeen 2/25/26. This guy was not trained properly and slower than a snail 15 minutes to schedule an appointment. This facility is not the best for mammograms- they hurt and bruise your breast. Then when having a MRI- they have 3 guys watching while you get a mammogram of your breast- very uncouth- and not sympathetic to the woman's anatomy. read more

I have been to Simon Med this location in Mesa so many times over the last 20 yrs as they are literally next door to me. But sadly every experience has been negative. I try to go to Banner Imaging as much as possible but most surgeons want Simon meds technology as I guess it's easier to read??? But the countless inconveniences have me so mad. Late all the time, expecting people with spine issues to sit on those hard chairs. I'm so used to them being behind I asked the desk if they were on time and of course she yes. 45 mins later my back is killing me and I can't lay right for my hip MRI. the girl says we'll you need open MRI at another location of coarse. I told her I had MRIs recently and always come here. I am now wondering if this is what they do and inconvenience people and shoo them off too get caught up!!!! I'm just gonna start telling my surgeons no more SM, I'M too old for this crappy run business and the stress it gives me.i am not surprised by so many bad reviews. read more

I had an appointment scheduled at SimonMed (1111 S Dobson Rd) for 8:30 AM today, only to get a call at 7:00 AM from a woman named Mariam telling me that this location doesn't even perform the exam that their own office scheduled me for. Completely unacceptable. Mariam kept saying "sorry" over and over again as if that somehow fixes the issue -- but it doesn't. This kind of disorganization wastes people's time, especially when we plan our day around medical appointments. I'll be trying to speak with the supervisor, Jasmine, to see if anyone there can actually take responsibility and get this resolved, but based on this experience, I have zero confidence in their scheduling system or communication. SimonMed really needs to get its act together. Patients deserve better than this kind of incompetence. read more

SimonMed Imaging - Mesa - Appointment - Diagnostic Imaging Near Me - Mesa, Arizona

Ridiculously long wait. I was told it wouldn't be more than 30 minutes and it's already been an hour.

Terrible service. Checked in for mri they didn't even know my insurance. Rude and half asleep. Gave me wrong location.

you all lie !!!! you performed a test - made me come back the following month - said oh no there is no other billing - then bill again !!! I'm so glad I am starting to video and record ALL of my calls with you people. NOONE speaks English and it's just a horrible company - why do we not have another place to go ?!?! I showed my neuro Dr this and he brought back to hospital and they are going to do ALL of their own imaging soon !!! THANK GOD ! he tells me that everyday - they get someone complaining about this company !!! and they do NOT care that they lie to you - or whatever !!!! I see why people go postal ! read more

Very cordial. From check in to xray technician. The xray tech helped me get my necklace off and put it back on. Wonderful training.

I'm not sure the point of writing a review after looking at others, but here we go: Doctor sent us here with an urgent concern. Arrived at 4:10. Stood in line for 20 minutes to get to the desk and be told they were no longer taking walk ins. The person working the desk didn't offer any more information--like hours or scheduling options. The message was very clearly, go away. I asked if there was another location we could get in at. Front desk worker took the order and insurance and suggested another location that was 20 minutes away. Given it was 4:30 by the time we got back in the car, I tried to call to see if they could get us in. Got rerouted to scheduling--the direct numbers on the referral don't get answered by the location (?). The person who answered either didn't understand or care what I was asking and offered an appointment the next day. Took insurance info. Made an appointment for 7:00 AM with a 6:45 check in the next morning. Arrived at 6:40. Door opened at 6:45. Asked to give insurance info for the 3rd time. Watched one x-ray tech walk in about 10 after 7:00. Called first x-ray patient (not us) at 7:15. Watched the other x-ray tech joke around with front desk staff before calling their first patient at 7:30. So we ended up waiting 45 minutes for a scheduled appointment--in the first appointment slot of the day. Can't imagine why they were too backed up at 4:00 to take walk ins if this is the approach in the morning. On the upside our tech was friendly and they did get the results from the stat order to the doctor by 9:00. If SimonMed had, for example, put a sign on the door that said, "no longer taking walk in x-rays, see website for wait times at other locations, or call to schedule," we may well have been able to get imaging done the same day and not delay treatment by 12+ hours. Oh and despite showing up for our appointment, I got a 'no show' call and text to reschedule. Next time, I will pay extra to go to urgent care that has imaging to avoid a return visit to SimonMed. read more

Front desk staff continue to be rude and look miserable. Went for xray. Xray tech nice, helpful. The whole place cleaner at this visit. read more

I need a stat mammogram, and they will not schedule it. Every time I need imaging it is literally an act of congress to get it scheduled. They always want to do more that the doctor orders. Who are they to take that upon themselves? The techs are really great. It's the office staff and schedulers that can't do their job. It doesn't appear that they train any of the front office help. They never charge you correctly either. One day it's $20 and the next time it's $60 for the same thing!! I need this mammogram for surgery, and they won't schedule it. I'm done with Simon Med. read more

My appointment was at 4:40 for an MRI, it is now 7:30. I have been sitting in these uncomfortable hard chairs for 3 hours, and the reason I'm here is because I have 3 herniated discs in my tailbone. I am in excruciating pain right now and I still haven't seen yet for my MRI. This is wrong, and I'm doing my best not to lash out and start talking crazy. I'm in pain, I'm hungry, and I'm tired. Also, i take Veyo, but there closed and I have to find an alternative way to get home and it's starting to storm outside. My whole experience with these people has been horrible, and now I just went in for my MRI, and I can't fit in the machine because my shoulders are to wide. You would have thought, someone who works with these machines on a daily basis would say hey buddy,byou aunt gonna fit, but no. So I've wasted 4 hours of my time, took off work, and still haven't recieved my MRI. If I could give this place a star, it would be a negative 3. read more

completely unprofessional. and I'm really tired of trying to get through to a manager. If you see my full review, you can go to Google.

Yelp and all review platform NEED to have a ZERO star!! I see what the rating is what it is. This office is so unorganized, ran by a bunch of RUDE ppl who ignore patients and say there are no appts for xray then make you an appt for an xray the same day. Then they DENY service because you PHYSICALLY cannot due what they are asking. My orders today were IMPORTANT for surgery, and it was a mess from start to not finish!!! I will NEVER come back here again!!!!!!!! The skinny lady with colored hair and glasses working today 8/11/25 at around 3:55 PM, needs better training and to learn how to speak to patients and treat them better!!! read more

I've been to this specific SimonMed location multiple times, and every visit has been a positive experience. I recently went in for a mammogram, and the radiology tech was absolutely amazing--so comforting, kind, and sympathetic to any fears I had. What I really appreciated was that the images were sent directly to the radiologist for review, which made the process feel thorough and seamless. Because of that, a few additional images were needed, but it actually gave me peace of mind knowing they were being extra careful. Highly recommend this location for their professionalism and compassionate read more

Absolutely unacceptable scheduling. Checked in at 3 pm for 3:15 appointment. It is now 4pm and have been told 'we're running a bit behind. Apparently, looking at other reviews, this is the norm, not the exception. Will NEVER use Simon Med again. read more

Well, there's not less than one star so let's start out with saying no one at the front desk cares not one second about a patient coming in for MRI test or any kind of test for that matter the MRI test and x-ray techs are always too busy for everybody so plan on waiting for a great about a time Would I ever recommend this place? No do I think this is the place that anybody should have to come no read more

Our first MRI experience with SimonMed went seemingly well. The technician (Michael) did a very good job. The radiologist took a little longer than expected, but found a very difficult to identify diagnosis so he likely saved us a lot of additional tests. The front desk guy was very friendly and helpful. The upfront cost was over $500 more than our insurance agreement said it would be. We received billing invoices for additional amounts after they received payments from the insurance. We have asked for a refund on the $500+ over-payment and were told it might take 30-45 more days to reach a determination on the issue even though I have all of the documents in my hand to prove they are responsible for refunding the money. A follow-up scan was requested, the appointment was scheduled, and we received a cancellation phone call the night before the test. No explanation. Just needed to call and reschedule. Once rescheduled, they took my husband back for the scan, tried and failed to start an IV, then realized that they don't even perform the test he needed. We were sent home very confused. How do you schedule a test that you don't perform, twice? So far, they are 31 days since the over-charged scan was completed and we have not seen any efforts on their part to refund the owed money back to us. Very disappointed with their unethical billing practices. read more

I went to this location as a rescheduled appointment for a foot MRI but unfortunately, I was told it was at another Dobson location. Jasmine at the front desk was very pleasant and tried to be helpful. I had time to get to the correct location but she told me they could do it there. After completing all of the paperwork she went to the back office. As it turns out, the MRI technician had left and apparently had not informed the front desk. I asked Jasmine to please call the other Dobson location to let them know I was in route. When I arrived at the other Dobson location there was nobody there! A suggestion for the staff is to improve communication amongst themselves to prevent embarrassing situations as the one above. read more

I had an appointment to have an MRI. I told the girl at the front desk that I had already filled out all the paperwork. She said, they must have forgotten to scan it in. She was rude and unprofessional. She should not be working with customers, some of whom are coming in for breast cancers exams, etc. the lady that did my MRI was frustrated with me because I filled out something on the paperwork wrong. I am always friendly and respectful and it was a horrible experience. Do not go here! read more

I will try to never go back to that office. I had appointment, showed 20 minutes early, did forms online. And clicked on the link to check in and let them know I'm there. Went inside stood in front of the counter where there were 4 people sitting at. Not one would look up, acknowledge me, or help. So I sat down. I waited 45 minutes and finally left. Very unprofessional and poorly ran. read more

Some of the money my insurance pays them should be used to facilitate phone calls to insurance providers to confirm there is no copay or that a patient has reached the deductible instead of follow up calls and emails for appointments that are not appointments and actually just walk ins. They appear to have some type of extreme greed maximization of profit by fast talking the elderly. read more

I was set up for a breast biopsy they were running an hour behind. Once I got in the tech and the radiologist were great

Really simple and easy. I was in and out for my brain MRI within about 45 minutes. I completed my intake forms and payment online before coming in. Once I checked in at the front desk I sat down in the waiting area and filled out the check-in form they send you over text. Was called up in about 10 minutes. My appointment was at 10:30 in the morning and I got there an hour early. My scan was done and I was out of the building before my appointment time technically started. Everyone I spoke with was nice. The MRI itself was fine, they give you earplugs because of how loud it is, and since they were just scanning my brain without contrast, I just had to lay still for about 20 minutes, and then I left. read more

After 45 min wait for MRI , went to desk told machine was down. Unacceptable Desk said not informed. Will wait another 30

Making an appointment is almost impossible as their online app is beyond awful and you end up in endless loops. Chat means you wait for ever. It seems no one every looks at these reviews since they are all uniformly awful. So if your doctor refers you there, ask for plan B as you will not be happy here read more

The gentleman who does the Dexa Scan at this facility is Wonderful and Jasmine at the front desk is a sweetheart. Erica Pearson and Jhaira are the absolute worst techs at that facility!!! Do not work with these 2 women. I walked out of my exam. RUDE and condescending.. I would even put one star but it the only way I can post read more

terrible! not enough staff. have been to multiple locations and they do not have enough staff to serve the community. terrible service.

They do not allow you to make appointments for xray. We have now been waiting 90 minutes. Don't waste your life.

The gross negligence of this facility is criminal. They should be sued into oblivion. They've outsourced billing and medical records overseas which makes it impossible to speak to or relay information to proper PCP's and health groups. The front administration team is cold and lacks mental capacity to complete even the most basic tasks. DO NOT GO HERE! read more

This company lives up to its reviews as being absolutely worthless. From setting up an appointment to my doctor receiving the results, this company's performance resulted in so many missed steps. Multple phone calls produced assurances that did not happen. If timeliness is a concern for your health, I would suggest to look elsewhere. read more

2 hour wait for an X-ray with no communication. 1.5hrs in I asked how long the t would be and was told 5-10 min. Asked for a refund and will try another place. read more

this is incredibly frustrating -- especially when you've done everything right by booking an appointment and still end up waiting hours. Medical offices like Simon Medical should respect patients' time, and consistently making people wait that long is unacceptable. read more

I showed up on time for a CY scan and the girl at the front desk informed me (in a very nonchalant way ) that I wont get the CT scan today because the tech isn't at work. I didn't receive an email, call or text to reschedule, as a matter of fact I received an email asking me to check in online when I arrived at the facility. NOT GOOD read more

Called to make an appointment, and was told, (after they checked the order), that I didn't need an appointment for x-rays. Walked in for an x-ray, and was told that they didn't have time that day. So I tried to make an appointment. The receptionist looked me in the eyes and said: "you don't need to make an appointment for x-rays, just walk in." I felt like I was in a Bugs Bunny cartoon. Duck season. I was then told that I couldn't have the other procedure done . "Other procedure?" Oh. Your doctor just ordered an MRI." "Oh. Okay. Well let's schedule both then." I swear to god she looked me in the eyes and said: " You don't need to schedule x-rays just walk in." Wabbit Season! "...oh...Kay. But since I DID walk in, and you have no time for x-rays...no. Let's go with just schedule me for the other appointment." Duck Season? "Okay." At which point she's looks really annoyed, turns to another employee whereupon they began discussing the remarkable oddity of my predicament. While I stood there. Wabbit Season! "So can you schedule the appointment'?" "Well, you can do that online. OR since I I'm here. Why don't we just schedule it for the sake of my sanity?" Ha! Duck Season!! "Okay. But you have a pacemaker. So we can't do that at this location."At this point I realized that I was Daffy Duck in this cartoon. She then proceeded to ask me if I had a pace maker over and over juuust loud enough for the people outside the room to hear. I am currently waiting on the phone to make an appointment for either or both procedures. It's been 39minutes. I have spoken to a human for less than 1 minute. Fine!Fine. Omg. Fine. It's Wabbit season. BUT the person who finally came to the phone was not only sincerely nice, but also genuinely helpful. And the ONLY reason for the extra star. My new appointment is for over a month from now. read more