Great experience donating blood quick easy and painless office was staffed with caring…read moreknowledgeable volunteers.

REVIEW #1000! My…read moresiblings and I like to donate blood together, and so my brother and I decided to come here and give platelets. I had only donated with the Red Cross once back in college, so this was my first time doing platelets at a donation center. I didn't even know they had them, I thought they only did mobile drives. But it makes sense since platelet donations are only done at a center. It was easy to create an account and schedule an appointment online. I like that I could add my donor id to my phone wallet, since they ask for it at checkin and during the interview process. The center is easy to locate and parking was plentiful. We signed in at the front desk and got name tags, which was a thoughtful touch. We were told it would be a bit of a wait since they had a big rush of donors come in. We sat in the waiting area for 30 minutes until our names were called. The interview process went smoothly and I absolute love their hemoglobin tester! No finger pricks here and my level was healthy. I also like that they do a temperature check using a forehead thermometer, so there's no need to remove my mask. Sandy was funny and personable and I enjoyed having her throughout my donation process. She was attentive and made sure I had everything I needed, including a warmed blanket and tums for the tingling. The donation chairs each have their own tv screen and headphones, which is great because giving platelets here requires a needle in both arms, so you aren't free to use one to read a book or use a device. My donation took 116 minutes, so I watched a movie on Netflix to help the time pass by (though I could hear it fine, the volume level was not adjustable from the remote). Tori helped me when I finished and was great. They have a nice selection of snacks in the canteen area plus water and juices, so I enjoyed a tropical punch, cheezits, and some pretzels. The staff gave us a nice bag and these plastic popcorn containers as a gift for our first platelet donation with them, which was an unexpected surprise. Overall, it was a positive experience despite the wait time and two arm donation. The staff was great and helpful and I'm glad we were able to donate here! Go donate blood/platelets if you can :-)

The Dr care was great. I was surprise how terrible the patient service is when I had questions…read more Service is horrible. No return phone calls the. When they do call they are rude and ignore what I was asking. Would NEVER recommend

When I called to make appointments for my kids the people on the phone were great and were quick to…read morecall back and get me in sooner. HOWEVER upon arriving it was obvious the check in lady was new (which is fine as long as there's obvious effort in improving or learning the ropes.) She was extremely slow to check me in, did not make eye contact, was so quiet I could barely hear her (god forbid you're hard of hearing). Did not even check my demographics, which were all wrong and misspelled. I arrived 30 min early to my appointment and ended up not even filling out paperwork or medical release forms which is important when I'm trying to establish a pediatrician for my kids to have continuity of care. The NP was fine. She reassured me my kiddo was okay and let me know what to watch out for. However she finished up and left the room without even checking my baby's belly (she was in for vomiting). She did came back inside to do the physical portion of the exam thank goodness. Overall the visit cost me $230+ for what I felt was subpar medical care. I would not recommend using banner as PCP especially for CHILDREN. They are the most vulnerable of our population and deserve pediatric care that is excellent or at least decent. I will not be coming back and hope they improve their standard of care. In the case of an emergency or a serious illness it does not sit well that the staff cannot even get something as simple as names and date of births correct. I'm sure the doctors are great but if your front desk/ first people you see are incompetent it ruins the overall quality of your practice.

I have been coming to this location for years, and this is the first time I've felt compelled to…read moreleave a review. The front desk employee checking people in around 12:45 p.m. on July 21, 2026 (long dark wavy hair, no name tag) was very unprofessional. She came across as passive-aggressive, rude, and on a power trip. She honestly reminded me of the stereotype people have about TSA employees. This is a medical facility where people are dealing with very serious health problems. A little kindness and compassion go a long way. There is a professional way to enforce policies without making patients feel like they're an inconvenience or talking down to them. I've always had good experiences here, which is why this interaction was so disappointing. I hope management addresses it because the front desk is the first impression patients have, and they deserve to be treated with respect. I now prefer the Mesa location over Gilbert, even though I live here. I did have a good experience with Tiffany, the US technician. She was kind, professional & efficient. Thank you for making an awful experience a little bit better, Tiffany.

I was referred to this facility by my oncologist, Dr. Lindsey Willmott after she & her team…read morediscovered what looked like a lesion on my right breast. I arrived with the orders from Dr. Willmott. I was greeted & taken care of by one of the office staff right away. Very friendly office staff here. Erin & Brittany were the techs who took care of me & did my mammogram work. They are super nice, very caring & compassionate, & quite helpful. Because of my referral, I was seen as a priority patient. I recommend this office for any woman who is in need for a mammogram.

I came here to get a special kind of ultra sound called an MSK that is supposed to be aimed at…read moreimaging the musculoskeletal system. However, not a lot of places offer this special ultra sound because only certain technicians are able to perform it... Anyways, this location had someone available to do it so I came here for that. The technician was nice and made sure I was comfortable the entire time. The procedure room was extremely clean! Unfortunately, the results were a kind of a draw because the images were not great and I had to go get an MRI. I wouldn't recommend getting that kind of ultrasound but I would recommend this imaging facility.

I had a appointment for a Cat scan at 11:40. I arrived at 11:20am . Sam, greeted me and promptly…read moregot me checked in. The lobby was very clean, calm, and quiet. I was taken in for my scan at exactly 11:40 (my appointment time). Debbie did my scan and was very pleasant. I so much e joy coming to Banner Imaging vs.Simon med. Keep doing what you're doing!

I recently got an MRI at this location and it was as smooth as these things go. I had a snafu…read more(totally my fault) with the paperwork and Karla at reception was very helpful getting things straightened out so I could still get the imaging done without rescheduling for another day. So grateful for her patience and help! Kariann and Greg took good care of me during the actual MRI. They walked me through the process and made sure I was comfortable while in the machine. Thanks SMIL for providing a great experience!

I can't say enough good about these people! I went in for x-rays right after hip surgery. From when…read moreI walked in the door and was greeted with a huge smile and much patience from the receptionist to when I got the actual x-rays done by amazinging patient, competent, compassionate techs, it was truly a great experience. I had anticipated pain, impatience, a long wait, etc. But none of those happened! Special kudos to Deanna who knew just how to help me maneuver without causing me pain.

Richard Horn is no longer with Summit. When I called I was told he did not retire ... which might…read moremean one of two things. Richard did isolate my particular issue. Not gout ... but high uric acid levels were causing little finger pain when curled to their limits which was affecting my mountain biking. Apparently uric acid crystals can form ... especially on aging arthritic joints ... even when high uric acid levels are within acceptable limits. With Richard gone I took one star off my rating.

If you are looking for rheumatology care and want someone that is beyond knowledgeable, caring,…read moreattentive, and truly listens to his patients, with the upmost empathy I highly recommend Peter Hennis!!! Five stars without hesitation! Peter Hennis relocated to Riverside Rheumatology in Glendale/Mesa~ you can locate Peter Hennis on LinkedIn~ https://www.linkedin.com/in/peter-hennis-077950254?utm_source=share_via&utm_content=profile&utm_medium=member_ios 18301 N 79th Ave, Suite C130, Glendale AZ 85308 (602) 806-6181 1450 S Dobson Rd, Building A-Ste 303, Mesa, AZ, 85202 (602) 806-6181 That one star is for the entire office at that location as well as Gilbert! Unsatisfactory and if somebody hasn't reported this office to the board, that should be someone's next step They never returned your phone call in the office, they never respond to your email or even your Portal messages. The lack of communication is horrible and honestly their billing our insurance or you're self-pay but they treat you like cattle None of those girls ever even think what it's like walking in the patient shoes! They're not sick and they could give a hoot !! I mean, after all, it's not their Life!!! And God Almighty if you're trying to get a prescription or an INS pre-Auth that will NEVER happen you as a patient need to do all that footwork and babysit everything they do because that's how incompetent they are at Summit Rheumatology! And the worst part about it is they get paid we the patients do not get paid utilize all our time to make sure they're doing their job!!! I would've left many months ago, but I only stayed because Peter Hennis was there! I even tried to keep my appointment, but there's so incompetent. They let me run out of my medication even after my insurance Concierge reached out.! If that is not considered UNCARING,, I don't know what's not!!!' They should be extremely ashamed of themselves even calling that in office with the incompetence and most of us that go they have an illness and all they do is bring that illness on stronger because they don't care! ‍ This goes for all their locations, except wherever Peter Hennis was present! He assured that team did their job and their diligence for the patient as they should regularly. I don't even know why the team are there, They are getting paid to do absolutely nothing.!!! And if they're so overwhelmed because they have so many patients then stop seeing new patients and coordinate the schedule better! Instead of brushing us all off as our lives, don't matter nor our time or energy! Rheumatology just makes you sicker than you are because of the stress they bring onto you!! They're extremely incompetent at ALL THEIR LOCATIONS and if you ask for the manager to give you a call, don't expect that, it will never happen. I've come to the conclusion perhaps there's not a manager they're not existent and that's why you never receive a call but I could be incorrect but I know one thing you'll never get a call or get contact about anything ! Not to mention the billing department they're ridiculous. Exceptional Rheumatology patient care Peter Hennis Who Truly Cares and understands! The connection he makes with each patient makes you feel like you are his only patient and everybody wants to feel that way although we are not it's a nice feeling as the patient! I have been seeing Peter Hennis for many moons and I honestly cannot say enough wonderful things about him and the care he has provided throughout the years. He has always been compassionate, Shown empathy with knowledgeable Resources and an extreme amount of Patience, who genuinely committed to my health and well-being. He shows this with all his patients On the daily! Living with a chronic illness can be challenging, and having Peter Hennis in my corner who truly listens, takes your concerns seriously, and understands that every patient's experience is different means so much! He has always taken the time to listen to my symptoms, answer my questions, explain things clearly, and makes sure I feel heard and supported With Solutions to all of the setbacks. He recently Relocated to Riverside Rheumatology, I was more than willing to Locate him on LinkedIn and follow him because I TRUST him and the care he provides. That, in itself says a lot about the Kind of human he is! He takes care of you as you should to help your illness and help you get better for stressing you out like Summit Rheumatology And they're so-called team! They lack customer service skills, 110% or maybe they just never have them in the beginning or they're callous, but most of them are young so to me they would never really understand walking in your what if like to be in your shoes one day because if they did, they wouldn't respond with a non-response When you were the patient or reaching out for assistance!! ABSOLUTELY SHAME ON THEM!!!!! They should be embarrassed

I've seen some really nasty reviews for this place here. AI suggested I see Google reviews…read moreinstead, where this place looked good. I had to reschedule two times. My bad. I was connected to a human w/in 30 seconds each time w/o navigating a five minute phone tree. The call took a little longer than I felt was necessary, but the women on the line were professional, thorough and competent. Front desk staff was not only professional and competent, they were smiles all around. How nice was that? The Xray tech managing my imaging was professional, competent, and an absolutely delightful young woman.

Banner imaging at Baywood...scheduling and staff are great, kind, professional, skilled but the…read moreradiologists take excessive time to read scans (still waiting 8 days for a basic ct scan)...per office staff, scan still not reviewed. If you do not have a real issue...use this service If you have a potential life-altering issue...go elsewhere (just not simon-med either)

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.