I had a highly disappointing experience at Sonora Quest Laboratories today at their 6106 E. Brown…read morelocation. Despite my scheduled appointment and following all the instructions like fasting and bringing my lab orders. I was refused a basic blood draw simply because they were missing a minor detail about where to send the results. I offered a simple workaround, but they refused and told me to come back another time. It's really frustrating that I had to rearrange my day for something that should be basic administrative work on their end, and not something the patient should be taking care of. Disappointing service.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, untrustworthy, unprofessional, and avoidable... bypass this location if you can zero stars!

I had a very disappointing experience at this office…read more Before my appointment, I called to ask if I could be billed later for the visit, and I was told that it would be fine. Based on that information, I took time off work and kept my appointment. When I arrived, I was told that I could not be billed later and that the information I had been given over the phone was incorrect. I explained that someone should be held accountable for giving patients inaccurate information, especially when patients take time off work based on what they're told. When I said that whoever gave me the incorrect information should be corrected so this wouldn't happen to other patients, the front desk employee suddenly handed me the phone and said, "Here, you talk to them." I declined because it wasn't my responsibility as the patient to confront or correct another employee. I was simply asking the office to address the mistake internally. Instead of acknowledging the error, I was then told, "You can always reschedule," which was not a solution after I had already made arrangements to be there. After my payment was made, the office manager came into the testing room while I was with the technician. I tried to de-escalate the situation by saying, "I'm sorry, I wasn't trying to get upset or mad. I was just told this over the phone." She replied, "I don't want to get mad either." I perceived that comment as threatening, which is why I responded, "Is that a challenge?" As the patient, I found the interaction intimidating and inappropriate. I reminded her that I was the patient and asked her to leave so I could finish my appointment. I do want to point out that the technician who performed my VNG test was professional and courteous. My concerns are not with the technician but with the way the front office handled the situation. Based on my experience, the front office demonstrated a lack of training, professionalism, and accountability. While I was there, it also appeared that other patients were experiencing issues with how the front office was handling things. Mistakes happen, but professionalism is measured by how those mistakes are handled. Unfortunately, instead of acknowledging the error and working toward a resolution, I left feeling dismissed, intimidated, and disappointed with the overall experience.

Incredibly frustrated and disappointed with my experience here. I was referred here to do a sleep…read moredeprived EEG on a Tuesday afternoon. I didn't sleep most of the night to prepare for this appointment, only to be called at 8am that day that they had no technician scheduled, and that it would need to be rescheduled to later in the week. This rescheduled appointment was cancelled for me last minute as well, so I sleep deprived myself twice for no reason. Both times this should have been communicated to me sooner, before I had already struggled through a full night of little rest.

I have been to this location twice and received great service. I saw the NP Debra Herrington and…read moreshe was pleasant and addressed all my concerns. Had labs drawn by Ashley and she was polite and professional. They also sentenced referral over for me to a specialist the same day. I enjoy making myself a cup of coffee while I wait to be called back. Will continue to utilize this office for my routine medical needs.

There are the most incompetent doctors office ever. They scheduled me an appointment the canceled…read moreit and said that I canceled it. They are only interested in money and not they patient. don't go there unless you are ready for a lot of frustration and pain. They rely on outsourced office help to save money. And it shows. So awful.

Good care, nice staff. Convienet location. Easy to schedule. I hate to addmore..............read more

The staff is consistently friendly and efficient. Always courteous…read more Cigna continues to be an excellent choice for medical services.

I am extremely dissatisfied with my recent experience. I scheduled an appointment online, and the…read moreconfirmation email said I could check in online and receive a text when my lab personnel were available. After waiting 15 minutes in my vehicle, I went inside and waited another 15 minutes before approaching the staff. They informed me that I needed to check in at the kiosk. By then, my appointment was already 25 minutes past, even though I arrived 10 minutes early. I arrived at the facility at 7:05 for my 7:15 appointment and checked in through my phone, but after going to the kiosk at 7:40, I was told that, because I was late, I would be treated as a walk-in. To clarify, I was not late--I was early. I had to leave by 8:05 due to my schedule. It's misleading to advertise online check-in if it's not effectively implemented. I visit your lab frequently, often twice a month, and it's absurd that I have to submit my insurance card whenever I've already provided that information on your portal. The customer service I experienced was inadequate and lacking empathy. As a disabled person, walking is a significant challenge for me, and I'm currently dealing with mobility issues. While I have a wheelchair, I struggle to get it out of my vehicle without assistance, which further complicates matters. I recognize that LabCorp's time is valuable, but so is mine. I manage a large company and don't have the luxury of waiting an hour for lab work. Making an appointment should minimize wait times. Additionally, I called your customer service for assistance but never received a call back.

Surprised this company is doing well. It should be gone out of business! They handled my billing…read moreterribly wrong, their office submitted the claims with incorrect member ID, thus got rejected by the insurance company. I contacted Labcorp numerous times without resolve. It was very frustrating. Months later, they still insist not to resubmit the claims with the correct member ID. Do they really care about getting paid? Guess not.

Awesome visit. Fast, clean, caring environment. Wow. Today not unlike others they showed up…read moreI greatness. Ling line but it went so quick. Showed up 1/2hr early snd there were 10 Online already. But 30 Min after opening all those original 10 were gone including me! Yay

After using Sonora for 25 years they sent a 6 year old bill straight to collections without ever…read morenotifying .I have used them 50+ times and once a bill came back to them .And I did not find out for 4 years when they put it on my credit report, Continued to use the same address for 5 years, but never let me know.

This is the closest Lab Corp to me and I have always received great service with a smile. I usually…read morejust walk in. I have a few chronic illnesses so I come here quite often and I've only had to wait once and it was for about 30 mins. If you're on a tight schedule, I would recommend to make an appointment. The quality of care is great care everyone is kind.

I am so surprised by the bad reviews!…read more The front desk staff was very kind and patient. Shoutout to Crystal at the front desk for not making me feel like a pain. When I felt like I was being annoying, she was sweet and willing to help me every step of the way. She even made me laugh a couple times! And Rosa who took my bloodwork and preformed my breath test, was gentle and sweet. This was truly a shockingly good experience because I went to a different lab company the day before and I was so frustrated with them, I walked out. Oh and the screen in the wait room to show when you are next in line is a nice touch! The last place I went to, I sat in the waiting room for an hour after check in and was never acknowledge. A screen like that would have given me some reassurance that I wasn't being missed. Labcorp, thank you for not only opening on a Saturday, but for also hiring people who care about their patients.

I took my 10-year-old in for his first blood draw this morning. We arrived around 7 a.m. without an…read moreappointment, so there was a bit of a wait--which was expected. Theresa called us back, and she was absolutely wonderful. She kept my son engaged the entire time and answered all of his questions in a way that made him feel comfortable and informed. He was pretty nervous going in, but she turned it into a really positive experience for him. I'm so grateful for her kindness and professionalism--she made what could have been a stressful situation so much easier for both of us.

I went to this location today as it was the only one in my area that was able to accommodate me…read morequickly and at a good time for me. The staff was very friendly and came out a couple of times to let everyone know that they were about 10 - 15 minutes behind and that walk-ins could be delayed up to an hour. Very polite and a few people did leave but did not seem very upset as they left. I was called in about 20 minutes after my appointment time, and I was greeted and apologized to for the wait and it was fine. Bea was terrific as far as taking care of me and she was very patient and professional. I was very appreciative of her care for me. Just keep in mind that when it is busy, they are still there to help you. They do not deserve any grief. Appointments always work out for the best experience as far as I have seen. Bea was wonderful!!

DO NOT COME HERE. Owner doesn't care about the workers not…read morehaving the correct training or understanding when it comes to filling out paperwork. I need a doctor or a medical professionals signature and the medical assistant falsified my document and signed it as if she was a doctor. Seriously do not come here.

Went here for an early gender test. They told me 2-4 business days for results. I called on day 3…read morewith concern I hadn't received confirmation they had my labs and were working on results. I called again today on day 4 twice and they finally call back and said they lost my blood in a snowstorm. Requiring a redraw and another 2-4 days. No option to expedite my re-draw. So I cancelled and got a refund. Would rather go to Reveal 3/D in Gilbert for early gender test while pregnant.