I wish I had better to say about the quality of care here…read more The good... Almost everyone here, desk clerks, support staff, medical assistants are excellent. Lab is super efficient and friendly. So, what is the problem? For the third time in 3 years I have to see a different primary care person. Over the years they have been all over the place. Exceptional, great, terrible, mediocre, and now, this year, useless. Not a Doctor, not a PA, a Nursing practitioner. This person seemed completely uncaring, and yet socially woke! No sense of humor, no human connection. Just filling an empty chair! I feel like I wasted my time getting my annual checkup from a drone. Dont Veterans deserve a Doctor as their primary health person?

Worst care experiance of my life. Stay away from military service if you can because if you do…read moreanything in your career risky and get injured, you will end up here: Where they will try to slowly kill you. I was in a helicopter crash in 2012 that left me with a hernia I have had ever since. After countless visits complaining of abdominal pain and back/hip pain (I didn't know what a hernia was), no one looked at me or caught it. When I finally got surgery, the mesh failed within 4 weeks. Despite even more ER visits and more appointments, I was told I am basically fine. The surgery did not take because my hip and back are causing the hernia (which I was told by PC here was impossible). Second time I have surgery (3mo ago), the same thing happens. When I try to get help with that, they kicked me off the team! I have been through 5 primary cares and anytime you push them to help, they kick you off the team and send you to the next "Primary Care Provider" who is basically a glorified nurse placed into a Dr's role so that they have no authority. Meanwhile, I am left to suffer with no support.

The care I get there is usually great don't have any complaints there. I do complain about the fact…read morethat they have in their fine print that the card you use will be stored and used for any outstanding balances bill without them sending you a big. They get to automatically charge you. They are sneaking to hide it under the privacy and right act. Bunch of bs

I had to go to Gateway back at the end of October 2024 and the provider there and the rest of the…read morestaff were so kind to me. I had to return yesterday and the nurse practitioner Kristin was so kind and listened to my concerns and really showed great quality of care. Sicily is a wonderful medical assistant. I am happy with my general practioner that isn't associated with Gateway, but Kristin properly diagnosed me with bronchitis. My general practioner diagnosed me with pneumonia, but Kristin wondered why my general practitioner never did a chest xray before diagnosing me with pneumonia. Yesterday, Kristin gave me a chest X-ray and breathing treatment as well as prescribing me meds for my horrible cough. I will definitely return to Gateway in the future for my medical needs.

Holy Cow!! $11,000.00 for a 2 hour visit. IV, CT Scan, IV…read moreantibiotic, CT liquid through IV, Needle through my chin, douchebag nurse dude with clover tattoos on his arms and BRUTAL bedside manner. Please just fire this guy and let him work in a morgue somewhere. The doctor was fine although I didn't ever feel like I was in good hands. Not from the minute I entered until the minute I left. BEST PART!! THEY DIDN'T CLEAN MY WOUND AND I HAD BLOOD ALL OVER MY CHIN AS I WALKED OUT. Then they had the nerve to rip off my insurance company to the amount of $11,000.00 for a 2 hr visit. It was only 2 hrs because they made me wait for things. I probably got 20 minutes of care. Fire the guy with the clover tattoos. Fire him now.

Family was in a car accident. Took them in to be evaluated. DIdn't want to go to the big ER's like…read moreGateway or MErcy GIlbert. SO we checked this place out. The front staff got them back quick and were evaluated by Dr Berguson. He connected great with my son (son hates going to the dr offices) WIfe had a CT scan and it was read quick and on ourway. Quickest ER visit ever. Can't say that about too many places. Definitely appreciate the care we got.

Visited Health First Urgent Care while in Gilbert. The atmosphere is clean, organized, and…read moreefficient, and the staff has consistently been helpful and welcoming. I've been here a few times, both for myself and for my wife. This visit, we got super lucky with no one ahead of us, which made things even smoother. The front desk staff always does a good job making the check-in process easy and stress-free. The caregivers have consistently seemed thorough, attentive, and helpful, which is what you want when visiting an urgent care clinic. Another plus -- there's ample parking, making access simple. Overall, a reliable urgent care spot with good staff and an easy overall experience. Saluti.

This office used to be my go-to, but after my most recent experience, I won't be returning…read more I came in with sudden, severe neck pain and felt like my concerns were dismissed rather than taken seriously. The providers didn't seem to listen or validate what I was experiencing. Communication was also poor. I left a voicemail and didn't receive a timely callback, and when I finally did, the response came across as rude and unsupportive. Overall, it felt more focused on getting patients in for additional visits than actually providing quality care. What makes this more frustrating is that my husband and I had just established care here and completed physicals on the family practice side. I rarely have medical issues and try to handle things the right way, so this experience was disappointing. I'll be continuing care with another office who actually listens, and my family will be finding a new primary care provider and urgent care moving forward.

I'm kind of surprised by the bad ratings, but I know things can change through time. As of today,…read moreI've been at this place throughout the last seven years about five times. I have not had a bad experience. Yesterday specifically, I really liked the nurse partitioner who checked me out. Very nice and thorough.

I went to this urgent care on Sunday and paid $90 for the visit, $6 for a strep test, and $16 for…read morethe prescription. I came in with chest pain, severe throat pain, and a persistent cough. The provider said my throat "looked like tonsillitis with exudate," but admitted she wasn't sure what I had -- mentioning it could be mono, strep, or tonsillitis. My strep test was negative, yet I was still prescribed amoxicillin based only on what it "looked like." The visit lasted about 10 minutes, and I was told to come back if symptoms worsened. After 4 days on amoxicillin, my symptoms got worse, not better. I developed a severe cough keeping me up at night, my voice became hoarse again, and my throat and chest pain increased. I returned on Thursday and explained everything, including that I am cash pay and had just been there days earlier. I was told I still had to pay $50 plus more for prescriptions. The second provider was rude and dismissive, cut me off while I was explaining my symptoms, and defended the first prescription instead of listening. She admitted she also didn't know what I had, saying it "could be anything" and made an inappropriate political comment about viruses, verbatim stating "well trump put all these viruses out there so I don't know what you have", which was completely unprofessional. No one addressed my throat pain, chest pain, hoarseness, nausea, or worsening cough in a meaningful way. The visit again felt rushed (under 10 minutes). When I received my discharge paperwork, my diagnosis was listed as "acute cough and nasal congestion", which is not why I came in. None of my main symptoms were documented. I already have a weakened immune system, and being given medications based on guesses rather than proper evaluation is unacceptable. Between the cost, lack of clear diagnosis, dismissive care, and poor documentation, this was a horrible experience. I would not recommend this urgent care to anyone.

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

If you want to be seen quick and by an actual Dr. and not a PA, this place is fabulous. The Drs are…read morevery smart and extremely nice.