Arrived Monday 6:55am got in line at the front door. They open at 7am checked in at the kiosk where…read moreit scans your ID and insurance card. I was out by 7:30am! That was a win for me! These offices are always busy with tons of people it's expected. The front office ladies did speak among themselves but that didn't bother me one bit. They were polite,working and busy. Give people some grace that have to work with the public it's not a fun job.

The front desk girl was very rude...I will go out of my way to not ever have my blood drawn there…read moreagain!

Arrived without appointment for specimen drop off. Easy check in. Enough space for patients to…read morespread out during busy times. My wait time was brief. The employee was efficient and in no time, I was on my way. Pro tip: f there is a longer wait, you can wait in your car and they will text you when it's your turn.

This has got to be the slowest location ever! No matter what time of day, regardless if you make an…read moreappointment or walk in you will wait....and wait....and wait. The front desk staff constantly leave up the sign that says they're away from the desk. I watched a man check in at the kiosk and sit there for almost an hour before he finally went to the desk to ask what was taking so long and they didn't even realize he'd checked in. The people are nice, but that's the about it.

What an amazing experience. Kelle was extremely kind, informative, caring and got my blood to the…read morelab correctly and with all the necessary temperature controls which was my biggest concern since I was losing trust in the individual labs processing them correctly prior to and during transit. I am also disabled and it's hard for me to get the energy to make it to the lab so having her come to my home was just so helpful. I just got my results and there's a lot that showed up that will now help my doctors figure out what's going on. I credit that all to Kelle and her processing my blood tests accurately so the tests would come back correct. She also worked with me in getting the lower blood volume taken for each test since I have blood volume issues. I will always use her from now on for peace of mind and her professionalism and superb care. I'm so thankful to her. Thank you so much.

Kelle is the best phlebotomist there is!! she is kind, educated and makes the process so easy!! i…read morerecommend this service hands down!

Thank you for always be able to answer our questions and concerns so quickly! We can't imagine…read moregoing back to a pediatrician office. This model is perfect for families who have multiple kids and can't take everyone to the doctor when 1 is sick! Having someone come to you and truly listen is how most healthcare should be! Thank you Riley & team for changing healtcare! I'll keep sending all my clients and friends to you!

From the owner: At VITAL, we're delivering a new approach to health care. Navigating today's traditional medical…read moresystem can mean dealing with insurance, copayments, waiting rooms, short visits, and surprise bills. That's why we set out to create a more simple and convenient way to get top-quality care. Our model offers unlimited primary care and urgent care services for an affordable monthly membership rate. Once you're a member, you can contact us at any time and we'll come to you on your schedule. We even provide discounts on many procedures, medications, imaging, and more. We treat everyone from infants to seniors with the utmost consideration and respect. Call, text, or schedule a visit with us today to experience a better way to health care.

Came here on my doctor's orders to have bloodwork done. Very friendly & good quality care. My…read moreoverall office experience went well & I was in & out in minutes!

Their check in stand was down and appointments were not working. You had to check in as a walk in…read moreonly. This place needs more organization when things don't work properly.

I'm not sure why this place has so few stars. Every time I have gone, I have received excellent…read moreservice. The two ladies at the front desk today were very pleasant to every patient that came in. I would suggest moving the check-in kiosks to a place that is a bit more obvious to people coming in through the door so that these ladies can focus on their jobs instead of directing people to the kiosk every minute. They were both very accommodating to anyone who walked in and polite to a couple of patients who were frustrated when they didn't bring in their own paperwork (one woman wasn't even in the right blood lab, and they still directed her with kindness). If you can get an appointment, you're in and out lickety split. If you can't get an appointment, I do not suggest going at 6 AM because everyone who has to be fasting for their blood test is there and the wait for walk-ins can be a little long. Try 645 or 7 o'clock. Every time I've gone, I am pleasantly surprised by those who draw my blood. They are usually very quick and patient. I've gone to other places for my blood tests and I usually end up bruised - not here! i've never developed a bruise a day later, and it has never hurt. this is my go to place for blood tests. Even when they don't have available appointments, this is where I go! As for the waiting room, there's plenty of seating and you get to watch your name countdown on the waitlist screen.

Front desk has the worst attitude and should not be in customer service. They act like you're…read moreimposing by asking a simply question.

Came in today for my every couple month bloodwork! Didn't have an appt this time. I got…read morecalled in within 20 minutes! What a pleasant surprise. It's not always this fast. But today there weren't that many people in lobby so I timed it perfect. The lady doing my draw was very nice! I'm not an easy stick. But it got handled!

This facility has been closed since mid November due to staffing issues. However, the system still…read more allows you to make an appointment. It was supposed to be open last week by isn't supposed to be open until sometime in April (maybe). This location is right across the street from me, the next closest one is over 20 minutes away. I ended up going to the Mesa location & wasted 1 hr & 30 min to get labs drawn. Pretty ridiculous

Tomorrow will be the third time we have had to return to this facility in Anthem, AZ for simple…read moreblood tests. The first return was because the tech did not draw enough blood to do the test. This time we had to return because they did not perform one of the ordered tests. Tech did not seem to know what or how to use the computer to do and took a long time just to find the blood order. There was no person at reception and we had to wait for somebody to appear from the back to gain entry. Disappointed since the facility was suggested by my doctor's office. Overall unprofessional and disappointing. In addition, we received a bill from a collection agency for a bill before we made our first visit. We had not used this facility before. Don't use this place.

I was just in here again for blood work and they never disappoint. I have been coming here for…read moreyears, and they always make me feel very comfortable. Special thanks this time to Vivian. Very Experienced staff and always know what is needed to be done. I am cared for professionally and always cared for in a very nice way.

I have had so many scans done, I practically glow now. Haha! I wanted to take my time to leave this…read morespecific SimonMed a review for the staff! You guys are amazing! With the state of the world how it is, some people forget about human kindness and decency. This staff was getting it from all angles, people over the phone, people in the lobby just everyone up in arms because one of the machines went down. Look people...... We are just people, we can't control the imaging machines. I checked in with a woman who greeted me with a smile and was very helpful with billing and insurance questions, even though the person before me continued to yell at her. When I was taken in the back (not a long wait at all) same situation, different patient. But the imaging person again greeted me with a smile and went over the instructions and the procedure. He even went out of his way to help me with a few things because he saw that I had to have 4 different scans in 3 different locations. I still can't thank him enough! In the end, I just want to say thank you all for what you do and I am so sorry that some people are just...... the worst. Cheers!

Absolute trash of a business. They called us on Friday to…read morego over prep instructions for an abdomen scan. They told us our infant does not have to fast. The paperwork they gave us shows an infant does not have to fast. I got there this morning and the receptionist asks if the baby fasted. Uh no? So now we had to reschedule and they expect a baby to fast from midnight to 9 am.