Arrived Monday 6:55am got in line at the front door. They open at 7am checked in at the kiosk where…read moreit scans your ID and insurance card. I was out by 7:30am! That was a win for me! These offices are always busy with tons of people it's expected. The front office ladies did speak among themselves but that didn't bother me one bit. They were polite,working and busy. Give people some grace that have to work with the public it's not a fun job.

Went in for lab work on 7/1/26 and had a follow up appointment a week later with my Dr to go over…read moreresults. I was informed by my Dr that results didn't come in, I wasted my time and co-pay and my insurance will probably pay for this completely unnecessary visit, it's next to impossible to talk with anyone, I've left at least 2'messages each day and today is the 18th and still no call back! They've done well for me in the past but this is completely unacceptable

They have changed to an appointment only system. (Technically you can select standby list on the…read morekiosk, but "no guarantee you'll be seen that day") However on their website appointments are greyed out for the next 5 days, so you either need to plan ahead to book your appointment or can look at same day to see what is left. While I was at the office I asked the staff if I could book for the next day as the appointments left didn't work for me, but they could not help with that. Her recommendation was to come into the office at 6:00am to see what appointments were available - so doesn't look like the staff has any control over scheduling - its all controlled by website/kiosk.

Nice staff but ALWAYS a long wait time. This location is frequently packed with people waiting for…read moretests. Bring a novel to read...

What an amazing experience. Kelle was extremely kind, informative, caring and got my blood to the…read morelab correctly and with all the necessary temperature controls which was my biggest concern since I was losing trust in the individual labs processing them correctly prior to and during transit. I am also disabled and it's hard for me to get the energy to make it to the lab so having her come to my home was just so helpful. I just got my results and there's a lot that showed up that will now help my doctors figure out what's going on. I credit that all to Kelle and her processing my blood tests accurately so the tests would come back correct. She also worked with me in getting the lower blood volume taken for each test since I have blood volume issues. I will always use her from now on for peace of mind and her professionalism and superb care. I'm so thankful to her. Thank you so much.

Kelle is the best phlebotomist there is!! she is kind, educated and makes the process so easy!! i…read morerecommend this service hands down!

Thank you for always be able to answer our questions and concerns so quickly! We can't imagine…read moregoing back to a pediatrician office. This model is perfect for families who have multiple kids and can't take everyone to the doctor when 1 is sick! Having someone come to you and truly listen is how most healthcare should be! Thank you Riley & team for changing healtcare! I'll keep sending all my clients and friends to you!

From the owner: At VITAL, we're delivering a new approach to health care. Navigating today's traditional medical…read moresystem can mean dealing with insurance, copayments, waiting rooms, short visits, and surprise bills. That's why we set out to create a more simple and convenient way to get top-quality care. Our model offers unlimited primary care and urgent care services for an affordable monthly membership rate. Once you're a member, you can contact us at any time and we'll come to you on your schedule. We even provide discounts on many procedures, medications, imaging, and more. We treat everyone from infants to seniors with the utmost consideration and respect. Call, text, or schedule a visit with us today to experience a better way to health care.

Came here on my doctor's orders to have bloodwork done. Very friendly & good quality care. My…read moreoverall office experience went well & I was in & out in minutes!

It was easy to schedule an appointment online. There is a small lobby to wait. The front desk…read morereceptionist was friendly.

I'm not sure why this place has so few stars. Every time I have gone, I have received excellent…read moreservice. The two ladies at the front desk today were very pleasant to every patient that came in. I would suggest moving the check-in kiosks to a place that is a bit more obvious to people coming in through the door so that these ladies can focus on their jobs instead of directing people to the kiosk every minute. They were both very accommodating to anyone who walked in and polite to a couple of patients who were frustrated when they didn't bring in their own paperwork (one woman wasn't even in the right blood lab, and they still directed her with kindness). If you can get an appointment, you're in and out lickety split. If you can't get an appointment, I do not suggest going at 6 AM because everyone who has to be fasting for their blood test is there and the wait for walk-ins can be a little long. Try 645 or 7 o'clock. Every time I've gone, I am pleasantly surprised by those who draw my blood. They are usually very quick and patient. I've gone to other places for my blood tests and I usually end up bruised - not here! i've never developed a bruise a day later, and it has never hurt. this is my go to place for blood tests. Even when they don't have available appointments, this is where I go! As for the waiting room, there's plenty of seating and you get to watch your name countdown on the waitlist screen.

The website says make an appt. You make one and you still sit for HOURS…read more The biggest mistake they made was getting rid of front staff and NEVER having enough phlebotomist.

Came in today for my every couple month bloodwork! Didn't have an appt this time. I got…read morecalled in within 20 minutes! What a pleasant surprise. It's not always this fast. But today there weren't that many people in lobby so I timed it perfect. The lady doing my draw was very nice! I'm not an easy stick. But it got handled!

Make an appointment online and self check in. Fairly straightforward. If you get there right when…read morethey open, there will be a line of people, but it moves fairly quickly as long as people know how to self check in. Facility is clean and my lab tech was friendly.

Awesome visit. Fast, clean, caring environment. Wow. Today not unlike others they showed up…read moreI greatness. Ling line but it went so quick. Showed up 1/2hr early snd there were 10 Online already. But 30 Min after opening all those original 10 were gone including me! Yay

After using Sonora for 25 years they sent a 6 year old bill straight to collections without ever…read morenotifying .I have used them 50+ times and once a bill came back to them .And I did not find out for 4 years when they put it on my credit report, Continued to use the same address for 5 years, but never let me know.

I had an appointment for both a mamo and bone density. My appointment was at 11:45. Took me back…read moreearly and had both done in under 15 minute's. Stuff was very friendly!

I had a very frustrating experience at SimonMed Imaging in Apache Junction, Arizona. Bad front desk…read morestaff did not acknowledge me when I arrived and seemed disengaged, laughing among themselves. I waited about an hour past my appointment time with no clear communication or updates. Even though I was checked in and marked as ready, I felt ignored and not informed about the delay. Basic professionalism and communication were lacking during my visit, which made the experience unnecessarily stressful. Maybe hire people that acknowledge each guest that comes in through the door so that they don't feel uninformed or misunderstood.