The care I get there is usually great don't have any complaints there. I do complain about the fact that they have in their fine print that the card you use will be stored and used for any outstanding balances bill without them sending you a big. They get to automatically charge you. They are sneaking to hide it under the privacy and right act. Bunch of bs read more

I had to go to Gateway back at the end of October 2024 and the provider there and the rest of the staff were so kind to me. I had to return yesterday and the nurse practitioner Kristin was so kind and listened to my concerns and really showed great quality of care. Sicily is a wonderful medical assistant. I am happy with my general practioner that isn't associated with Gateway, but Kristin properly diagnosed me with bronchitis. My general practioner diagnosed me with pneumonia, but Kristin wondered why my general practitioner never did a chest xray before diagnosing me with pneumonia. Yesterday, Kristin gave me a chest X-ray and breathing treatment as well as prescribing me meds for my horrible cough. I will definitely return to Gateway in the future for my medical needs. read more

I'm a bit surprised by the bad reviews, I had a great experience with this location. Looking at the wait times for other Urgent Cares in the area, I opted to schedule an appointment a day in advance for an issue with my elbow. I went in early on the day of my appointment, as requested, to fill out paperwork. The waiting area was clean and neat. Contrary to what Yelp states for this location, they do not have free Wi-Fi available. After the paperwork was completed, I was called back shortly after for my appointment - on time! The staff was very attentive and friendly. Kristen Anderson was fantastic! She took the time to go over my x-rays and explain the next steps. I wouldn't hesitate to go back there again. read more

This location likes to turn patients away prior to their closing time. We arrived 15-20 minutes before there posted closing time and the sign still says open but we were turned away. Also the waiting area was empty. Sorry for the delay in responding to your question of what day this was, it was on Monday. read more

Gateway Urgent Care - Gateway urgent care - Urgent Care Near Me - Gilbert, Arizona

Everyone here was great! Super easy to get in and get seen. Also the provider sent over the prescription super fast and it was about an hour before closing and I was out in no time. read more

At the risk of creating a busy office, I can't say enough good about this urgent care. I've been numerous times. The office is always clean, the staff is always professional and attentive. I feel the prescribed care for my issues are on target and helpful in resolving my issues. Gateway Urgent Care is an amazing gift to our community and in a class by itself when it comes to urgent care. read more

Don't listen to the bad reviews here, it's an urgent care, they get busy sometimes but when I visited at the height of a respiratory bug going around my child was treated respectfully and the Dr on duty was great, she listened to me about my child's complex medical history and considered this while giving her assessment. Most Dr's nowadays are dismissive and don't listen to the parent who knows their child and this is important when you don't know the patient and are just meeting them for the first time in an urgent care. Thank you, and I hope we don't ever have to visit again but if we do I hope my next visit is as good as my first time here. read more

I had a very scary situation come up where one of my doctor offices didn't send my prescription to my pharmacy even though they said they had. The administration I'd experienced with them was one I never thought anyone seeking medical help would have to experience. So for that alone, I have to stress how FRIENDLY, UNDERSTANDING AND KIND these ladies were at Gateway. I called ahead to make sure they could help me with such a dilemma. They said over the phone they'd be HAPPY to help. I walked in, filled out paperwork less than ten minutes, had some friendly chit chat with the front desk who are SO great! Nurses saw me 5 minutes later. After a few vitals, NP Hailey (with the brown hair! :) took the time to listen to me (like the front desk did) babble on about my problem lol. She was more than understanding and willing to get me through the coming days. read more

Having to spend a Saturday morning at urgent care is never fun, but today's experience really blew me away. The facility had recently changed hands, is modern, immaculately clean, staffed with friendly, knowledgeable, caring people, had a short wait. I needed to be seen for asthma, and DR. Michael Dunn will go down as one of the most kind, patient, and thorough Doctors I have ever been treated by. He quickly addressed my breathing distress, and then took all the time I needed to answer my questions and explain how the treatment would get things under control (including a diagram) I am truly grateful for the care I received this morning, I will return, and I highly recommend this Urgent Care! read more

Gateway Urgent Care - This Doctor is amazing! - Urgent Care Near Me - Gilbert, Arizona

Extremely disappointed in the service, came in for severe cramps and was basically told that I was pregnant and possibly miscarrying. Was advised to go to ER only to be told I wasn't actually pregnant. Was also prescribed medication THAT I INDICATED I was allergic to read more

I will no longer go to this location. They just want you in and out as fast as possible. They don't really want to listen to your ailments and examine you. I have been twice recently. Once with my son and a separate visit for myself. It's a fight the entire time to get any medicine. Now 1 week later I am still sick. Now I have to make time to head to doctor for yet another visit. Won't be going back there though that's for sure! read more

Krissy was so wonderful and made me feel so comfortable! She was quick and efficient! The front desk ladies were very welcoming and kind. Will be coming back here when needed for sure! read more

6 days after lab and still no results stool culture: and these people are telling us it takes 5-6 days to do a stool culture. you are better off not going to this place at all. read more

Gateway Urgent Care - Urgent Care Near Me - Gilbert, Arizona

just now Horrible place to go to if you are a person of color. Nurse practitioner Jenny Khan prefers not treat people of color and if you have workmans comp and insurance she will give you legal advice...didn't know she practiced law in addition to med . She asked if I was there to treat the pain and before I could answer her she went on to say they don't give pain med . I am not a druggie I work for the state. Ended up leaving and went to Banner urgent care and left without any pain meds but I was treated and I was treated with dignity and respect and they took both workmans comp and my insurance ..if you are if color ..I mean Afro American then don't go here ..you need to be White read more

Place is always a disaster. Never any seating, bedside manner is horrible, plan on atleast 45-1 hour wait before seeing someone and another 30 after roomed. Place sucks. read more

I HIGHLY recommend Gateway urgent care. I needed to have a physical done for dental school next year. I went to NextCare urgent care after making an appointment, and when I got there, the receptionist looked at my paperwork and said, oh no, we don't do this here. I explained that it is the same as their normal physical, just on a different piece of paper. They dug their heels in, and wouldn't see me. So I drove down the street to Gateway. I was greeted by a very friendly staff that was SUPER accommodating. I gave them the stack of paperwork and the receptionist, Riley, said, "No problem!" She read through it, had me fill out a couple short forms, and I was on my way back. I saw Bryan, who was super friendly and thorough. He explained each step of what he was doing and told me why he was doing it. After I got vitals done, I waited in an exam room for maybe 2-3 minutes tops, when I was greeted by Tara, the NP. She went through the physical smoothly, and efficiently. She was very friendly as well! Overall, my experience was EXCELLENT! I'd recommend Gateway to anyone looking for medical care! read more

BEWARE! Took our son here because they represented themselves as being "in-network" with Cigna. They took my in-network co-pay and a month later I get a bill for over a $100. Called them, assuming it was a mistake and come to find out it was no mistake. The front desk person tells me that they used to be in-network with Cigna but aren't anymore. Long story short, I challenged them to do the right thing and honor the in-network rate and instead they sent me to collections. Very disappointing. Hope the ~$100 was worth the negative word of mouth I'll be spreading far and wide. read more

I needed a TB test for work and this was a recommended facility. Very easy and quick! From the check in process to the gal that brought me back, everyone was very efficient and friendly. read more

Very nice urgent care! Staff was very friendly and building was nice and clean. We Very nice urgent care! Staff was very friendly and building was nice and clean. read more

FYI - you will be charged for an office visit even if the only reason for going is to get a Covid test and it doesn't seem like an actual office visit. Staff was very nice, they run on time, and they offer the rapid test (nasal swab). But it felt kind of dishonest since it wasn't really a typical office visit. I'm not excited to get the bill... read more

Terrible service! They have me the wrong antibiotic and then want me to come back in to be seen when the provider I saw Michelle told me they would send my cultures in and follow up with me mid-week to see if I was on the correct one and switch it off needed. Total lies read more

I was there on the 15th of Dec. and I was 20 minutes early for my appointment. I heard another woman upset saying they had been forgotten but didn't worry about it. They called me 20 mins late, it happens, they were busy. I went to my room, tech said, Nurse will see you shortly. At 8pm I get up and walk out of my room, 40 mins after I saw the tech, and ALL THE LIGHTS WERE OFF, FRONT DOOR LOCKED, the receptionist and nurse looked at me in surprise. THEY HAD FORGOTTEN I WAS THERE?!?!! I still HAVE NO RESULTS from my COVID LAB, YOU CANNOT GET A HOLD OF A LIVE PERSON ON THEIR PHONE LOOP, NO email contact. THE WORST EVER!!! I login to Yelp to see OTHER SIMILAR REVIEWS for the same week! DO NOT WASTE YOUR TIME HERE!!!!! read more

Had a GREAT experience at Gateway Urgent care yesterday. I made an same day appointment online, and showed up about 20 minutes early. I had done all my paperwork prior to my visit (forms are on website). Tina was friendly at the front desk. I waited about 10 minutes, and was seen pretty quickly after. The Physicians Assistant David was nice and helpful. All around an A+++... I would suggest making an appointment online and filling out paperwork, makes it go a lot quicker. read more

I have been to this location twice. They are not good at returning calls and the front desk (Loren) specifically is not professional on the phone. My son went in for an x ray and was told after collecting his money, that their X-ray tech called in sick. He also requested his ear be cleaned and was told its allergies. None of that was as upsetting as the front desk behavior. Lack of professionalism and overly comfortable being rude on the phone. They are the face of a company. Will never go back. Beware! read more

Useless place! No courtesy!! Staff was very cold and unresponsive! They won't bother to respond to you once your are out of their facility. We visited on Saturday morning. Eventually, had to wait for PCP until Monday to open up. read more

Really loved the provider we saw Deb. She was kind and spent a lot of time with us. However I cannot give this place a good rating because the receptionist did not wear a mask. How in the middle of a pandemic when they are REQUIRED in Gilbert can she not wear one? I asked her where her mask was and her reply was "if I haven't got it by now, I won't". Wearing a mask is to protect others, and as I said legally mandated. Very irresponsible. read more

The level of incompetence is unbelievable. I was tested for COVID/flu/strep. After they all were negative the doctor "said" she would call my prescription over to the local Walgreens. I went to this Walgreens multiple times (Sunday, Monday, and Tuesday) and they kept saying they never got the prescription called in from the doctor. I kept calling the doctor back and they kept saying "no we did - in our system it's showing we sent it over". I wasn't sure if the fault was on Walgreens or the doctor. Then I had to fly back to PA since I was only in town for a week, hence the visit to UC. I called the doctor back a 30th time and they said they would call the prescription over to a pharmacy there, they said they would do a verbal as I was frustrated at this point it had taken over 4 days for them to properly call a prescription over to a pharmacy. They promised the doctor would do a verbal to the new pharmacy as soon as we got off the phone. Once again, just like the case of the Walgreens, the Rite aid said they too never got the prescription. After a 47th call back to the doctor, 5 days later, the person who answered said they're not allowed to send prescriptions out of state. So now I sit here after a $100 copay for absolutely nothing. Worst urgent care experience of my life, doesn't even include the fact I waited almost an hour despite making an appointment. They spent about 4 minutes with me and said they'd call in a prescription for an antibiotic (which they never properly did despite 4 days and dozens of phone calls trying to tell them to). My guess is the doctor had my date of birth wrong or spelled my name wrong, which led to the confusion with the pharmacy. I tried to ask the doctor to clarify these things, but they refused and just kept saying "on our end, in our system, it's showing your prescription was sent over to the pharmacy", not even letting me confirm my DOB/name. If you're sick: don't spend your copay here. read more

This place is amazing! The entire staff that we met today were so helpful & very nice! Our appointment was super fast and efficient. Thank you guys for being so awesome!! read more

I went in with a horrible cough. I couldn't last a few minutes without coughing and I felt it went to my chest. Everybody was so friendly. I was lucky to walk in and no one else was there. Filled out the paperwork and got in right away. They gave me a breathing treatment and did X-rays to rule everything out. Come to find out I'm not contagious just needed some steroids and an inhaler to open up my lungs. Went to the pharmacy and the prescriptions were already there. Came home did what the Dr told me to do and I feel SO much better. My lungs feel more open and I can breath without coughing. Thank you so much for how quickly you were to make me feel better again. I should have gone sooner. read more

We got right in. Staff was super friendly and helpful! They even had juice boxes for our restless kids. Dr. Dunn was great and we will definitely be back if an urgent care is needed again! read more

I don't give bad reviews unless they are truly warranted .. I went here before in 2019 and was asked why are you here ? I told them my symptoms and they said they found nothing sent me home .. That was not true otherwise I would not be there .. Today I decided 3 years later I'll vibe them another try .. I woke up My knee was swollen clouds hardly walk and waited after ice and heat pain pulls with no avail I decided to go to urgent care .. because this one is 1 mile away I thought I'd give it another chance .. I barely walked in and they looked at me like we are going home in 15 min I politely said I'm sorry I can go somewhere else .. but they asked u been here before I said yes she looked up y info and told me I had never been there I said ok .. I filled out paperwork and then I had a lady came out the back with an attitude along with the desk person at the desk and loudly telling me I owe the 41.00 and they can't see me till I pay it ! I do t have a problem pAying hut frim 2019 I asked for what ? My insurance pays 109 percent . Then I said to them but how do I know it's me that owe it you clearly said I had never been there before !!! I politely got up amongst all the attitude and with my calm spirit I walked out .. I'm now at another urgent care with a teal doctor who is helping me and professionally a real doctor .. I know my experience may not be yours.and I pray not .. but before you go here please try first urgent care on greenfield they ate the best they do X-rays and and treat you with care .. snd understanding .. in the world today there's hardly any real customer care or love so sad read more

Worst doctor's office/urgent care I've been to in my 33 years on planet earth. Unprofessional from start to finish, and when I tried to voice my concerns to the doctor it wasn't made a priority whatsoever. He even went so far as to say "I don't out money in his pocket" read more

The people here are so incredibly friendly and quick, however, I can't in good faith recommend it, especially for children. We took our son here and after an x-ray were referred to the pediatric ER for possible intestinal blockage. The ER reviewed the x-ray, which was very clean minus some signs of bronchitis (no signs of intestinal issues) diagnosed it as a viral infection and sent us on our way, so we spent unnecessary 3 hours at ER and $125 co-pay. Needless to say I'm not a happy mama. Disappointed because the staff seemed so awesome. read more

I had a great visit, was in and out within 45 minutes. It didn't feel like a typical urgent care, more like a dr office. everyone is really nice and the provider was great! Will definitely go back if I need to read more

This place is disrespectul, rude and belittling! I brought my son in today for a possible broken ankle. I let them know our insurance was TRICARE and provided them the service members SSN, my sons DOB, my ID. And I was told I needed an insurance card. I repeated that tricare doesn't provide indurance cards, only wallet cards if I wanted to print one out that is not a valid form of coverage. Deborah still refused to allow my son to be seen and said "Well thats funny because I see them every day" I pulled up the information from Tricare.mil where it states they do not provide cards, that a military id and the sponsors social is used to determine coverage for minors. She refused to look at what I was trying to show her. Told me I needed to pay out of pocket to recieve care because I was wrong. Upon me leaving with no care and my child in pain because this was going no where and it had been 20 minutes with no forward movement and I was holding up the line. I did tell Ms. Deborah to go to hell. My bad! I dealt mainly with Deborah but the other women of the office felt the need to chime in too and mock me. I was appauled by their behavior. After leaving I called tricare and the once again confirmed with me that I did everything right and provided all documentaion I needed, that she could easily have called them as a provider to confirm coverage. The instructed me to file a grievance through tricare to have them handle it appropriately, the letter is already in the mail. I can't speak on the medical care because, well I didnt get that far. read more

This place is so much better then the Fast Med that was here. The staff is so kind and helpful. They are new so the wait wasn't long at all. My only worry is that their customer service is so good that they are going to get too busy. Haha the dr. was also very kind and personable. We will definitely go back. read more

Been there a couple times now. Everyone there is professional and kind. Recently went there and was seen by Tara. She took her time with me, insured that all my questions were answered. Her treatment prescription worked within a day for the vertigo that I went in there for. If you have ever had that you know it makes for a long uncomfortable day. If you need to see someone quick and efficient, they are the ones. My insurance is a little complicated but they worked through it without and hardship for me. I highly recommend them read more

The front desk staff, MAs, and all doctors we have seen are great. They take their time and don't rush you in and out. Wait times are very reasonable and you can check in online. We've been a few times for sports physicals, viruses and sports injuries - appreciate all the staff here! read more

Great experience! The staff was kind and helpful. The nurse practitioner was great and listened. This will be my choice if I have to use an urgent care. read more

From checking in at the front desk all the way to the end of treatment this Urgent Care was a 5 star. Everyone so friendly and caring. The Dr felt more like a family Dr that was compassionate, not your typical urgent care doctors! So happy to have them in the neighborhood read more