Went for a walk in appointment, and it's expected to wait a while to be seen but I felt things moved fairly fast. Very nice nurse to check vitals, and open communication on waiting for a room. Receptionist was kind and thorough as well. I'm always nervous to see what the actual physician will be like but luckily, it was a kind woman who wanted to help and thoroughly thought about each solution to my problem. I've had many bad experiences at different urgent cares, but I will 100% be going back to this one for the care shown by all staff. Physician was (from what I can tell on paperwork) Miranda MD Valerie. read more

What absolute crooks at Banner Urgent care. $209 to "apply" a Velcro arm brace. The physician could not read an x-ray and they sent my referral to some place that doesn't exist according to Banner's orthopedic office. They nonchalantly add to your bill like oh we will bill your insurance, excuse me? Who do you think pays that?? It's as if Banner runs a sales contest out of their urgent cares to see who can rack up the most incurring charges. And if you call to figure out why both the urgent care and the brace manufacturer are charging you for what could have been bought on Amazon the response is, well you have to pay for services rendered. You walked through those golden doors, pony up. read more

I could give zero stars, I would. Banner Urgent Care has absolutely no empathy or concern for patient well-being. I came in over a week ago with what turned out to be a broken ankle. They referred me to an orthopedic surgeon urgently, and I was able to get an appointment within a couple of days. The orthopedic surgeon ordered a CT scan, again urgently. which I got done, but now I need a follow-up appointment. Suddenly, they're refusing to let me schedule it without a referral from a primary care physician--which I don't have. I explained that it would take at least two months to get an appointment with a primary care doctor, and their response? They don't care. After they told me I needed a referral, I called my insurance, who confirmed they would accept authorization from urgent care instead. I called Banner Urgent Care again and explained the situation. They said, "If insurance is fine with it, we're fine with it." So I scheduled an appointment, showed up on time, and have now been waiting for over 30 minutes--only to be told once again that I need a referral from a primary care doctor. So I'm stuck in this endless, ridiculous loop with no help, no empathy, and no solution while I sit here with a broken foot. To make matters worse, they don't even have an X-ray technician today, so patients have to call around themselves to find a location where someone is actually willing to do their job. This place is a joke. If you actually need medical care, go somewhere else. read more

Dr. Brian Le is an excellent physician. He has great bedside manner and was able to communicate with my mom in Vietnamese. He helped her remove an earring that was deeply engulfed in her earlobe. It was a difficult task, as the earring was so small yet sturdy, and my mom was in immense pain because of the swelling and infection. He didn't quit until the job was done. Dr. Le successfully removed the earring after many tries and tools, with the help of his assistant, Derek, as well. Thank you so much for such a caring and helpful visit! read more

The staff and physician were the best and most professional I have ever experienced at an instacare. I felt like I was at my primary care physicians office. the physician exceeded her care and took the time to listen in order to provide the best care. read more

If you have anything even remotely serious or don't want to spend hours waiting then don't come here!!!! Also sounds like a good place to get a job if you don't wanna have to do much work. read more

I was very happy with the customer service of the whole staff. Starting with Maria - Front desk. Tomas - x-ray tech. The PA Daniel Ballard was very kind and understanding. read more

I have had Banner insurance since January 1 2024. it has been a nightmare since I tried to get medical care! This first visit to urgent care basically sums up my entire experience with Banner Medical! The NP came in and told me that they could not help me there, but watch my symptoms for 24 hours and if they get worse go to the emergency room!! Nothing, Nada, are you bleeding still! On a positive the wonderful Lady working the front desk was very friendly! The good news is I am still breathing as I type this! read more

waited for 3 hours, doctor refused to address both of my issues and was in the room for less than 5 minutes and didn't seem to care about anything I had going on. HUGE waste of time and money, don't go here. read more

This place should be shut down, period. Their is no basic protocol. The place is something of a general practice rather then an urgent care facility. If you have an injury, that might require stitches, you will be asked to wait while people are getting vaccinated, in the meantime you will be sitting there with an open wound. I have been to this facility twice, and have been sent to the ER for stitches as this facility could not perform the said task. Today, I left the facility after going through registration and waiting one hour and then learning I would have an 8 hour wait. Banner should be ashamed of this operation and lack of capability of this urgent care facility. If you have an injury, that requires medical treatment go anywhere else. read more

Was seen for an ear infection and was treated disrespectfully. Walgreens doesn't take my insurance and surprisingly the urgent care or Walgreens did not notify me until everyone was closed. Now I get to have fun waiting until the morning. They definitely do not go the extra mile. Called back to have them transfer my prescription the next morning and I was told I need to do it. I'm starting to think they just don't want to work. read more

maybe instead of talking about how they hate being micro managed they should pay attention to their patients and work on their jobs. I'd love to know why it takes 1 1/2 hours just to check someone in. Two and a half hours to get vitals and about three hours to four hours to see a doctor. last time I was here they were busy taking peoples lunch orders now it's gossip and talking about how much they hate their supervisors. read more

Avoid this place like the plague. I went in for leg pain. The PA had me pee in a cup. she came in with two prescriptions without examining me. Said I had a UTI. And sent me home never looking at the leg that was my chief complaint. The leg got worse so I went back. after making me wait a couple of hours., the lady at the desk said because I'd been seen the previous night they could not help me. Next day the leg is now twice the size it was. I went to an ER who took one look at my leg and admitted me immediately. I have a blood clot that runs from my ankle to my groin. The Doc says a few more hours without treatment I'd be dead. If that PA had bothered to look at the leg it might have been able to be treated with meds. Now I'm facing surgery. read more

Banner Urgent Care - Leg on the left has the clot. If PA had bothered to do her job it could have been treated sooner. - Urgent Care Near Me - Mesa, Arizona

They wrote on here to get ahold of them but all the said as they said before it was m fault cuz I walked out. My god They turned off Lites and left me there all alone not a sole in site read more

Banner Urgent Care - Urgent Care Near Me - Mesa, Arizona

I recently went to Banner Urgent Care because after spending several days sick in bed, with a negative COVID test from Mayo, and no signs of improvement, I needed to find out what was going on. Since it was a weekend, I expected there to be a long wait. When we arrived, there was in fact, a long wait. However, even though there was a 2 hour wait time, we were able to wait in our own vehicle. They were pretty accurate on the wait time. Once I was seen by the P.A., they assessed my symptoms, diagnosed my illness, and sent me on my way with prescriptions. I found the staff to be friendly and considerate and the facility looked clean and well kept. I would not hesitate to use them again should the need arise. read more

Even with an appointment there was at least a three hour wait. I left after waiting an hour in a half, it was 5:30pm. I waited all afternoon at home for the appointment. I should have walked in in the morning instead of scheduling an appointment. Ridiculous way to run a business read more

I had an online appointment and still waited 45 minutes but fortunately it was nice outside and we sat outside. My point of this review is how awesome Jamie the assistant was. She was so great with my son and made the visit fun, interesting, and informative! She explained the blood pressure and oxygen and everything and he was genuinely interested! We also loved Felicia! She was very attentive and took my questions and was patient instead of rushing through the appointment. read more

My daughters needed to be seen and we didn't have an appointment. The location was fully booked, and they had us in a room within 30 minutes. The entire staff was professional and courteous. We received warmth and kindness from the administrative staff as well as the physician's assistant. Highly recommend this location. read more

Cut my finger first thing this morning!! Ouch. Kind of deep so I thought I better head to the doctor. Didn't have to wait at all and everybody was great. The receptionist, the PA and the doctor. All top notch. Minimum amount of paperwork too. They just glued it up and I was on my way. read more

Banner Urgent Care - Urgent Care Near Me - Mesa, Arizona

I totally shattered my toe... had to come in for x rays. The wait time was no more than 10 mins!! The whole staff here is super nice and friendly. I was able to get the x ray and be out with the results within the hour. read more

If you want to know how screwed our country is, try to get into an urgent care without a "reservation". Been here twice over the last couple years and both times we waited for 3 hours in our car to get in to see a doctor. Not even allowed to wait in the waiting area. Not only that the women in the office treat you as if your inconveniencing them. Watched a 10 year old walk in needing stitches on his head and they told his dad the wait would be extremely hefty. A complete joke. Let's Go Brandon read more

I have taken my mother there three times and they have always been awesome. Every Dr. that we had was super sweet and very caring. I would rather take her here than to her PCP which we can never get into or even get a call back. I recommend this UC read more

Fantastic clinic. The receptionist is one of the nicest people I've ever dealt with. The nurses and nurse practitioners are so patient and kind. I've been twice in the last two days due to my own ineptitude. Even though I felt foolish, the stuff was caring. I came in on the verge of hyperventilating and left laughing. read more

I made an appointment for Sunday morning, I get there and all signs talk about caring and patient rights. Words, not actions Sat in the back 1 hour no doc. read more

I'm not one to typically get on and Yelp. I called over to see if I could get an idea as to what the wait would be. The receptionist was so beyond rude. I was swiftly met with an " I can't tell you that" and then prompted me to make an appointment instead. She was very rude and short with me when I was asking a simple question. She made it seem like I was inconveniencing her. I said "okay thank you!" and she hung up the phone without saying anything in return and cut me off. So unprofessional! read more

Easy online appt. Quick and very friendly service. Dr was friendly enough. 2 stars because of lack of communication with attending dr regarding Rx's given. Did not discuss RX treatment during examination. When later asked what he was prescribing he refused to give antibiotics and prescribed 3 meds, nose spray and 2 cough syrups. Two of which we already had. Our Primary Banner dr referred us to this location for flu symptoms due to their full schedule. Costly mistake using this location and receiving the only usable RX for cough syrup. Chest Congestion is now much worse now. read more

We came on Thursday to get my sons forehead stitched up. After the ER had a 4 hour wait we decided to see if they could get him sooner. There definitely was a wait, but that's just normal for any medical facility with or without an appointment. We lucked out and had Dr. Miranda. She was super fun, and engaging with my son from start to finish. This is our second visit this month there and we have never had bad service. Not sure what's with all the haters out there, but this place has been our go to over the years. read more

I had a great visit today. I had to wait for a while; it was Saturday morning. Once I got called, I was taken care of quickly. My vitals were taken and an NP named Brian came within 5 minutes. He was a good listener and we came up with a plan quickly. I will definitely go to Banner Urgent Care at Southern and Crismon again. read more

After MONTHS from my last visit, I FINALLY got my money refunded from a visit I got absolutely nothing from. They billed my insurance yet still took money from me at my visit.... This place is horrible, the front desk staff are horrible and will tell you they accept your insurance but then still charge you $75+ upon your visit out of pocket. DO NOT COME HERE unless you want to pay upfront out of pocket AND from your insurance and then go through a wild goose chase for your money back for an appointment that they lost your urine sample. read more

Thank you Banner Urgent Care for getting my son in. He had an appointment at 6:00pm and he was done by 6:30. Professionalism at its best. Thank you for going above and beyond. He is an essential worker and did have the covid test done, but symptoms were more likely severe dehydration! During this tough pandemic time it is great to see calmness and caring attitude with staff and doctors. Keep up the great work you do from a Med/Surg nurse. I appreciate all you do! read more

We saw Jay and he was kind, empathetic and thoughtful with his help. The front ladies were helpful and got us in as soon as they could. Overall great experience. Thank you banner for taking great care of us. read more

Front desk lady is super rude! Pissed off all 3 people in front of me and told me to go somewhere else unless I wanted to wait 3 hours. No smile no sympathy at all . What a joke. Some people should really consider a new field of work. read more

The receptionist was friendly and the first medical assistant was passably polite. The PA, however, was rude, acted as if I was putting him out, and treated me as if I were trying to get pain medication. His attitude reflects poorly on your organization and he'd be better suited for a job not requiring interaction with people. His suggested treatment for the bone spur in my elbow and the concomitant pain: go see a doctor and take ann ibuprofen! Well done, Banner. read more

Had to make an unplanned stop on a Monday night around 6. My 7yo son got a nice little gash on his forehead while at the pool next door. The receptionist noticed the bandage on his head and brought us right in. They started working on him immediately and went out of their way to keep him calm and comfortable. He was very nervous and so was I honestly. He ended up needing a few stitches but he barely noticed what was being done because they numbed him up properly and kept the calming conversation going. Minimal paperwork, the place was clean and everyone was very friendly. read more

I usually don't go to these places except as a last resort. But this was urgent and it was the weekend. Talk about having the "C-Squad' on duty. I went in with extreme ear and sinus pain and wanted to get checked for a possible infection. Stephen(?) the NP spent all of 30 seconds with me, was very rushed and clearly thought I was wasting his time. He looked at the outside of my ears for 0.003 seconds and said they look fine. He said it was probably just allergies. I followed up with my regular doctor a little over a week later since it kept getting worse and by that time I had a raging double ear infection and a serious sinus infection. Thanks Steve! Please let me know if you'd like to make up my lost wages for missing work and would like to take care of the bill for receiving inadequate care. read more

My son went here around 10 pm last March 31 and it's a quick visit and I was thankful that it's not a serious one. My only complain is the person who check the INSURANCE. My son gave the insurance card and still they put the wrong insurance information. This is not the first time. I myself went here before and my son twice already and I always get a letter saying DENIED by our insurance. Of course it will be denied if you put the wrong information. I hope someone from the clinic will read my review and check if your staff knows how to do their job properly. read more

I just want to give a 5 star rating for the customer service at Banner Urgent Care. I did not wait a long time, I was taken back faster than the expected wait time and Dr. Meadows was amazing. Thank you for treating me. read more

I only show up to this place when I have to, and even then I regret it. I was a walk in because I had swelling and pain in my throat, trouble swallowing. I told the lady at the front desk that I had swelling, and I wrote it down on the "what are we seeing you for" form. The lady up front told me it was like an hour and a half wait, but I might be seen sooner. After waiting 30-40 minutes (yes I know I'm a walk in) I asked the lady up front if she would rather me go to the ER because they were busy and I was worried. She didn't want me to leave and said it would be a 5-6 hour wait there for a sore throat. I turned around and told her that my throat was not sore it was SWOLLEN AND AFFECTING MY ABILITY TO SWALLOW. I walked out after that. I have visible swelling on my face so it's apparent that something is wrong. That urgent care is not need based and they will see someone with a cough before swelling in the face. Skip the wait and rudeness and just go to the ER. read more

Made a appt online for the following morning. They were just super in all respects, the receptionist, the nurse and the NP Kari. We were well pleased with the whole experience. read more

After presenting my current insurance card at the time of service, twice Banner managed to bill the wrong insurance. I called this Banner location looking for customer service and they would not help, but instead just refer you to their account billing services, which is a 45+ minute hold time just to talk to a rep. I asked to be transferred to a manager, which rang and rang until the line cut off and went dead. After resubmitting the claim once, and being rejected due their error, I was able to have it submitted s second time just to have it returned for the exact same error. Good customer service would have been to call after the second insurance reject rather than just sending a second bill and expecting the patient to figure everything out. I'm sure this will generate a cliché "Our team was sorry to hear about these concerns" response from the business owner, but it doesn't matter. Going forward I will go to Fast Med since they provide much better service and are cheaper too. read more