I am extremely dissatisfied with my recent experience. I scheduled an appointment online, and the confirmation email said I could check in online and receive a text when my lab personnel were available. After waiting 15 minutes in my vehicle, I went inside and waited another 15 minutes before approaching the staff. They informed me that I needed to check in at the kiosk. By then, my appointment was already 25 minutes past, even though I arrived 10 minutes early. I arrived at the facility at 7:05 for my 7:15 appointment and checked in through my phone, but after going to the kiosk at 7:40, I was told that, because I was late, I would be treated as a walk-in. To clarify, I was not late--I was early. I had to leave by 8:05 due to my schedule. It's misleading to advertise online check-in if it's not effectively implemented. I visit your lab frequently, often twice a month, and it's absurd that I have to submit my insurance card whenever I've already provided that information on your portal. The customer service I experienced was inadequate and lacking empathy. As a disabled person, walking is a significant challenge for me, and I'm currently dealing with mobility issues. While I have a wheelchair, I struggle to get it out of my vehicle without assistance, which further complicates matters. I recognize that LabCorp's time is valuable, but so is mine. I manage a large company and don't have the luxury of waiting an hour for lab work. Making an appointment should minimize wait times. Additionally, I called your customer service for assistance but never received a call back. read more

Surprised this company is doing well. It should be gone out of business! They handled my billing terribly wrong, their office submitted the claims with incorrect member ID, thus got rejected by the insurance company. I contacted Labcorp numerous times without resolve. It was very frustrating. Months later, they still insist not to resubmit the claims with the correct member ID. Do they really care about getting paid? Guess not. read more

I've been here 4 times in the past two months. Unfortunately for the same tests. The first time I naively thought the lab requests that my pcp's office sent to lab Corp would be on file and I could simply schedule an appointment and have the specimens drawn - nope. Apparently this is not a isolated event, as other patrons were told the same. The next time I came I had the lab requests in paper form. But apparently the lesson at the desk felt that I only needed certain tests drawn not all that were on the lab forms. So when I returned to the pcp there was missing results that just simply weren't entered to be done on the specimens provided. Third time, I signed in using their check in iPad only to not be called up until I went to the desk and then be told to go back to the check in kiosk again and wait some more. Forth time I came prepared, had paperwork, ear buds, and plenty of time to waste waiting as each time I've tried to get an appointment online it's a 2 week wait. I would strongly recommend using Sonora quest if your hmo pays for it, as I thought they were bad but lab Corp certainly had lowered the bar.. read more

Labcorp - The kiosks that may work, may not, so yeah think that over.. - Laboratory Testing Near Me - Gilbert, Arizona

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The office folks at this location were helpful and friendly. My son was in and out within 5 minutes from our arrival. We have a new favorite place here for our lab work! read more

I went in the store with trepidation, but came out with five stars. The one woman working there doing all the front check in and blood draws was very nice and friendly. I got my labs to myself, and my doctor three days later who could ask anything more read more

This place is TRASH!!! Never dealt with more rude people who are too lazy to offer help answering questions and direct you to a machine bc they can't even do a simple job of being kind. Then I actually let them know how rude they are being and they turn it on me like it's my fault. You wonder why this place has terrible reviews- do yourself the favor and don't bother, they hate their lives and like to make others hate theirs too! read more

ery frustrating and rude customer service. I needed to book a time sensitive test and the online system does not get into specifics. I called 4 times the first week, leaving messages each time and not once was my call returned. I finally reached an employee on the 5th try who was exceedingly rude and dismissive as if it was my fault for not knowing what I needed was not available at that location. I then called the number for the other location she gave me which hung up on me first, then sent me to voicemail as well. I called SonoraQuest instead and got a pleasant, live person both times and had my appointment booked within minutes. Don't waste your time with a place that treats you like you're kicking in the door of their home at 2am demanding a test. read more

Scheduled my appt for blood draw online and I had quite a bit of trouble w the website accepting my address! Finally it took and received my QR code. The lab is in building 4001 on the 2nd floor! Not busy at all. I checked myself in using the kiosk and was called back within minutes. Tech made it quick and smoothly! read more

With the exception of the plaza not having up to date signage and not being able to get through to the front desk, I had a great experience. Labcorp is now located in the building feature in my photo, on the second floor, in suite 201. It would have been East to find if the property signs were up to date. Actual LabCorp office was clean and efficient. I love that I can make an appointment online and wait in my car. They texted me when they were ready for me and I went right back. At 9am on a Tuesday the waiting room was totally empty. Chairs were set up for proper social distancing and staff wore masks. I drove out here to this location because all the other locations had awful (and scary) reviews. It was a good move and totally worth the drive!!! read more

Labcorp - Labcorp is now located on the second floor in Suite 201 in this building. - Laboratory Testing Near Me - Gilbert, Arizona

I was just at this LabCorp today (4-29-22). The staff was so very helpful and friendly. They were professional, courteous, and quick. My doctor had not sent the lab order; so they suggested she fax it to them so we could get the lab work completed. Then, one of the ordered tests was not covered. The team told me what the cost would be so I could make a decision. I would highly recommend this office. read more

I'm not sure if I am reviewing the correct Lab Corp location, but beware of their ineptitude.--I had blood work drawn at Comprehensive Women's Health (CWH) clinic in Gilbert. Lab Corp then picks it up. I had a STAT order on a Friday from my doctor. I arrived at CWH around 8:45 (they open at 8:30) for the blood draw. Even with the STAT order, Lab Corp never sent my results back to CWH prior to them closing at 5pm. (Supposedly CWH even called them.) Because Lab Corp failed to process my STAT order, my doctor had to call me after hours and send me to the ER to receive a medication that I needed immediately. This 4 1/2 hour emergency visit cost $2265.60. After insurance, I am expected to pay $1021.77 out of pocket. All because LAB CORP DIDN'T DO THEIR JOB. Had they completed my STAT order I would've been able to receive the injection I needed right at CWH. Instead, I am stuck with an emergency room fee. Thanks a lot, Lab Corp, for the additional bill due to YOUR INCOMPETENCE. I sent feedback about this experience through the Lab Corp patient portal and was completely ignored. Go to another lab if you have the option to. - I'd give zero stars if I could. read more

I had never needed a lab to draw my blood until recently. Been here twice and both experiences were the same - in and out quickly with great customer service. Large waiting area which goes mostly unused since guests are brought back almost immediately. Would highly recommend this location. read more

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Went in at 7:45 am to avoid having to wait the wave of people that go later in the day. To my surprise I was the only one in the office when I arrived! I was quickly signed in, and within 5 minutes I was called into the back. The phlebotomist was super friendly and nice! I appreciated that since most of the time they can be grumpy. The office was clean and I'm glad this process was fast and easy! I was out within 15 minutes! To avoid crowds: Go early! They open at 7am!!! read more

I am so very frustrated with Labcorp! I had lab work a few weeks ago and my doctor called to say Labcorp has my lab results, but in my husband's name, and my DOB. I have been trying to call them the past few days and there is a ridiculously long message and they NEVER answer the phone. They tell you to leave a message and they will call you back, but they don't! Come on, Labcorp! You should not be in business! read more

We have been to this location twice in the last 2 months, my son has a 6mos standing order. He arrived checked in, receptionist said they had no doctor orders? Orders that they had made copy of 2 mos earlier. He called his doctor had orders faxed over. Receptionist then said, they dont have him anywhere in the system? Name spelled wrong-no. At wrong lacorp location-no- very strange, this was his third visit to the same location. They drew his blood and said they dont take Aetna insurance- yes they do, they have already bille my insurance 2x prior. Send him on his way saying a $90 self pay bill will be coming.......absolutely crazy. The receptionist had me describe the women who copied orders....I did so and she promptly said, noone fitting that description works here. Felt like the twilight zone. read more

Chose this location for cortisol blood labs. Was not able to make an appointment online because none were available, so I though that "walk in" would work out because the online reviews were good. Entered at 7:45 AM and walked right up to the window to sign in, said "hello" to the lady at the front desk and got nothing. No acknowledgement whatsoever, she didn't even look at me. I sat down and 4 minutes later she called me up to take my information. After reading my lab orders, she handed my paperwork back and actually tried turning me away by stating that they wouldn't be able to complete the afternoon blood draw because they were closing early at 3pm. My doctor ordered a cortisol test which consists of two blood draws. This test is done twice in the same day -- once in the morning, and again later in the afternoon, around 4 p.m. That's because cortisol levels change a lot in the course of a day. After explaining that I would go ahead and proceed with getting my blood labs done at this location, and that it should be okay and that my doctor would accept the lab work, even though the afternoon blood draw would be taken early before 4. I asked her to go ahead and process my information and I would have my doctor send new orders. After a heavy sigh, she took my paperwork back and began to scan it in. She handed my stuff back to me and began to lecture me by giving me the "your insurance won't pay for a second test, if..." and the infamous "I'll get in trouble if..." lecture. Even though the blood is not drawn within the specific time frames, it's still okay as long as it's drawn around those times give or take an hour or so. Your results will show the level of cortisol in your blood at the time of the test and will indicate if the cortisol levels are low and if cortisol levels have fallen throughout the day. I believe my doctor is confident enough to determine if cortisol levels fall within normal range. After waiting a while I was called back by the phlebotomist and was taken to a room. I explained to her what was going on and told her to go ahead and draw enough blood for the cortisol test and that I would have my doctor provide new orders. The phlebotomist told me that she would help the next person in line while we wait on my new orders. I called my doctor and explained what was going on. He faxed over new orders immediately. While waiting for the phlebotomist to finish up with the next person in line, my 5 yr old son needed to potty. I took him to the nearest restroom, which was nearby the front desk receptionist. While waiting outside the restroom for my son, a patient who was finished with his labs approached the front desk receptionist and asked her if he should wait there or take a seat in the lobby. The front desk lady muttered "just go sit out there, people are wondering around back here". After my son finished up in the restroom, we returned back to the room to await the phlebotomist. The phlebotomist quickly entered and drew my blood. She was super sweet and very professional. After I was done, my son and I began to exit. I stopped by the front desk window to check out and to find out if there was any copay due. I got an abrupt "no" with a scowl and a glare. Sheesh! read more

Whoever works at the front desk is super rude. I'm not familiar with labs and how they work, and she sure made it known that I was an idiot for not knowing what my sons doctor ordered. Why does someone like this still have a job? Absolutely ridiculous. read more

The ladies wokring seemed to hate their job especially thr lab tech, she also had nasty nails... Went in for my kids pediatric blood draw and will never go back to this location. read more

I visited LabCorp on Brown Rd today and everyone was so nice and friendly. Holly did my test and she was so cheerful. I would definitely recommend going here to get your lab tests done. read more

I probably tested this office to the maximum yesterday morning, March 15, 2019. Went in at 7:05 without an appointment hoping to beat the crowd for a normal blood draw. The office has two check-in kiosks and I was already eighth in line. Check-in was easy...the kiosk scans your driver license and insurance card for pertinent information. The first check-ins began to be called back around 7:20. They were returning very quickly. I was about the tenth called back (others with appointments went ahead of me) at about 7:45. The woman who drew my samples was the best I have ever had. I didn't feel the needle go in, the draw was taken quickly, the poke was covered with gauze and I was sent on my way. She was also very nice especially considering how pressured she was to get through the mounting numbers in the waiting room. read more

Usually the wait is less than 15 min. for a blood draw. I go in the middle of the day between noon-3pm. Depending on which tech you get, you may be blamed for the tech's inability to draw blood out of your vein. That gets so annoying! If my doctor (who NEVER has had a problem getting my vein for a blood draw or weekly IV) didn't have his office way in north Scottsdale I'd have him draw my blood (since I have to do so weekly for the treatment I'm under). Only because this Labcorp is super convenient in locale, and the wait is quite short, I keep going. But if I find some place better that's closer, I'm jumping this ship. read more

Labcorp - Labcorp logo - Laboratory Testing Near Me - Gilbert, Arizona

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The lady at the front desk was very rude as was the tech who was at the desk. After questioning why she charged my credit card. They put me at the end of the line and ended up waiting longer than I should have. Sad when people are that rude at 9:00 in the morning. read more

I love this location because of Wendy, shes the best at drawing blood. I've been to several locations in the past and either they refuse to draw from my hand or stick me several times. Wendy only sticks me once, its quick and painless. She's always friendly and remembers me. The office is very nice and clean and I've never had to wait long, they get me in and out very quickly. read more

lady working front desk (also did my blood draw) at 9am on christmas eve, was very rude and it's quite apparent you hate this job. it doesn't hurt to have a good attitude, especially during the holidays. you are in my prayers. read more

Labcorp - Laboratory Testing Near Me - Gilbert, Arizona

I would like for this establishment and their employees to get some kudos. They are very professional and courteous. Best of all they know exactly how to draw blood with no problems at all. I barely ever even feel the needle going in. I'm usually in and out within a few minutes. I will never go anywhere else unless my insurance doesn't allow it. read more

I did not have a professional or pleasant experience at this Labcorp location. The woman who drew my blood did not seem to want to be there, smelled like smoke, and did not do a good job finding a vein. She then blamed me for needing to draw my blood again (this was after she tried filling two vials and the second one had no blood flowing into it). I decided to leave and go to a different location. I would not recommend this location to my friends or family. read more

Upon arrival there was no one immediately available at the window. After the phlebotomist/receptionist came back to the window she was very rude. We sat down to wait after being ordered to go to the check-in kiosk. The receptionist continued to be rude to everyone who came in by ordering them to do this or that. A few minutes later she could be heard talking to another employee from behind the window, very disrespectfully about a patient in the lobby, where the patient could hear. I was surprised to find out later that she was also the one to draw my blood. She had zero "bedside manner". She ordered me to put the chair arm down for my own blood draw. She ordered me to pull up my sleeve at which point I informed her that the other arm would be better. She then ordered me to take my other arm out. She barely used any alcohol to clean the site. And there was no warning she was going in. I'm an adult, but I've been pricked enough to know that it's pretty standard to prepare the patient for the stick. After I asked a question about whether or not the order said to be fasting. She responded she didn't know. I came fasting to be prepared, but it should be standard procedure to ask the patient if they are fasting or not as it's important for some tests. Truly disappointed with my first experience at this place. There are enough other lab companies that I see no reason to make the effort to go here again. This is sad because it seems you may have faster turnaround times. Nevertheless, I won't voluntarily be with such disrespect again. read more

When it's 7 am, your dealing with sick people or cranky people. These people were fabulous! I'm playful and they were having fun with me. The from front desk lady kind, informative, and funny. The guy who took my blood was quick and did it with ease which is so rare for me. He was playful also ,so it was not like most places! Which was a great thing! I will choose this place each time. Thank you for great customer service! read more

I went early as possible for a 3 hour glucose test. I found the wait to be next to nothing. The staff was very nice to me. I didn't expect much considering it's a lab but I didn't have any problems. Many complain about the wait but I suggest going early because I didn't have any issue being seen. read more

Eh....why are Labcorp employees always so grumpy? I get that they deal with the public ...all day long....but alot of businesses do. I just don't get it, every location I go to its more of the same. The facility was clean and the appt was relatively quick but just sitting in the waiting room makes me cringe cause you get more of the same treatment and you hear all the people that come in after you get the same "cold" treatment. Oh well...guess I have to walk a mile in their shoes??? read more

I have gone to this location 3 times. Each time, I had an appointment. The first time, everything worked like it should. I was in and out in 15 minutes. The next time, I had an appointment. I arrived 10 minutes early and signed in, indicating that I had an appointment. 10 minutes AFTER my scheduled appointment time, I was called to the desk to check in. I asked how long it would be and reminded them that I had an appointment. The gal looked at me with such irritation, motioned to everyone else in the room and let me know I'd have to wait until they processed all the walk ins. I reminded her that I had an appointment but, it didn't matter. It was 45 minutes after my appointment before they called me. I called corporate office and complained and asked what the point of appointments are if they are going to take all the walk ins first. I was told that they should not do this - they should take appointments and fill the walk ins in between the appointments. So, I decided to give them one more try. The exact same thing happened. I had an appointment but, it was almost 40 minutes after my appointment before I was called. The staff here really couldn't care less. They act irritated if you ask questions, they stand around talking. They take their own sweet time getting anything done all while more and more and more people are filling into the waiting room. Will not be back to this location. read more

Stopped by to have labs and there were 4 people waiting. 30 minutes after I signed in I asked how much longer, they hadn't even taken my lab form. The lady at the desk said 'we'll do you have an appointment' I didn't but the lady sitting next to me said 'I had an appointment 30 minutes ago'. Unbelievably SLOW and rude!!!!!! read more

This place is no Disneyland but there was ZERO waiting, and only one lady working who got me in and out of there in about three minutes. That works for me! read more

I don't understand the point in making an appt if i have to way well past the time of my appt anyway! I scheduled it so I could go to work and ended up being late. Not to mention who likes going to have blood drawn but to walk in and have people that act like your a burden making them do their job doesn't help matters any. Then I walk in the back to get the blood work done and it was such a cold attitude makes it impossible to not be nervous. On a positive note didn't hurt to bad ;-) read more

Because of the bad reviews I was very nervous to go get blood drawn at this location. But I was pleasantly surprised by my experience getting my blood drawn here. The staff was very friendly and quick. There were several people there at the same time and I only had to wait a little bit before getting taken back and my blood was drawn quickly and carefully without any pain of problems. I am happy to say I will be returning to this location if I need to get any bloodwork done in the future! read more

When a patient is sent for lab work it is often the result of an illness, they should be treated with respect and compassion, you will not find it from this front office. She is rude and unprofessional. read more

Very disappointing. Very understaffed. Took 90 minutes to be seen. In addition, the two ladies working were anything but pleasant. Basically rude and unconcerned. read more

Recently a job I applied for, and about to land, sent me here to do a drug screening. I just walked up to the desk gave my paperwork asked how long this process is? The lady responded about a 20 min wait. I said ok but that's not what I asked, I asked how long this process is? The whole shebang. Considering I have another interview with a big corporate center at 2:30p. The time now is 1:45p looks like I'm screwed. But back to the review. The lady is kinda rude. I don't know what her problem is. Maybe she's having a bad day, everyday. Lol And the wait times are rediculous. Wish I never have to do this again. read more

What is the point of making an appointment if you have to wait almost an hour anyway. When I signed in no one else had an appt but me, but I still waited. Pointless! Also, very grouchy people, slamming doors, and non friendly. read more

This is right next door to my urologists office. They got me in quick without an appointment for a STAT request from my doctor. While in the waiting room I got really apprehensive of this place drawing my blood from the previous reviews, I am kind of a baby about that type of stuff, but contrary to the reviews I had no issues. read more