I had a highly disappointing experience at Sonora Quest Laboratories today at their 6106 E. Brown…read morelocation. Despite my scheduled appointment and following all the instructions like fasting and bringing my lab orders. I was refused a basic blood draw simply because they were missing a minor detail about where to send the results. I offered a simple workaround, but they refused and told me to come back another time. It's really frustrating that I had to rearrange my day for something that should be basic administrative work on their end, and not something the patient should be taking care of. Disappointing service.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, untrustworthy, unprofessional, and avoidable... bypass this location if you can zero stars!

Really poor customer service. Went in and the waiting room was extremely hot, the door was propped…read moreopen. Asked a lady who came to the front desk, Latisha (I think her name was, heavy set African American woman with glasses) why it was so hot. She got a huge attitude while standing in an air conditioned area. They made 0 accommodations for the lack of temperature control. There were no Fans, no offerings of water nothing! Just heat and attitude. Response: You had an attitude like you were the one sweating in the lobby. Yes I called you something along the lines of being difficult (no cussing, no body shaming, no commitments on that ratty synthetic wig you had on, nothing). If you are the owner of this business you should really think about how you talk to people. Yes my business was taken elsewhere. I hope this review also sends people where their business will be appreciated. Just because others won't stand up and say something doesn't mean that it's ok the way you treat and speak to people. Good day.

I've used Quick Health Test Services multiple times over the last two years and they are awesome!…read moreI've been to other labs and the wait is terrible and phlebotomists sometimes have a hard time finding my small veins. But QHTS is always fast and efficient! Latasha is great to work with and gets me in and out. I doubt I will ever use another lab because this is now my go to. Definitely check them out! Easy to book online or give them a call. Thank you, Latasha, for your help and the wonderful practice you've created! See you next time!

Great service reliable products friendly employees always open when in need for a reliable…read moresynthetic urine visit quickandcleansynthetic@gmail.com

I have been a patient of Matthew Parker for about 2 years and I couldn't be happier with the…read moretreatment I have received. He is very caring, compassionate and truly cares about his patients. I never feel rushed at this office. They always make me feel like they will take whatever time is needed to take care of my needs, and I like that.

I love the telehealth program! I'm chronically ill and some days I'm too I'll to drive but can turn…read moreon my computer. I hope this feature stays even after covid is over. Very pleased with the doctor as well as his PA. Both are very knowledgeable and explain what's going on with me. I never feel hurried or have something dismissed without checking me out. The office staff is great, friendly and accommodating. Thanks to all!

I have been to this location twice and received great service. I saw the NP Debra Herrington and…read moreshe was pleasant and addressed all my concerns. Had labs drawn by Ashley and she was polite and professional. They also sentenced referral over for me to a specialist the same day. I enjoy making myself a cup of coffee while I wait to be called back. Will continue to utilize this office for my routine medical needs.

There are the most incompetent doctors office ever. They scheduled me an appointment the canceled…read moreit and said that I canceled it. They are only interested in money and not they patient. don't go there unless you are ready for a lot of frustration and pain. They rely on outsourced office help to save money. And it shows. So awful.

I have been going to this location every six months for several years and I have never had a bad…read moreexperience with any of the staff. One suggestion that will make your visit stressful is to make an appointment, I always see walk-ins getting frustrated having to wait when things get busy. Also Señora contacts you the day before as a reminder. The only issue I have as do many other people is the kiosks, they are horrid, even my visit this morning had me shaking my head because it would not wake. I was immediately helped by staff. Ron P

I wasn't very impressed with this location the staff wasn't very polite. I came in after my…read moreurologist recommended a few test be done to find out why I'm getting kidney stones so often. I called ahead of time to see if they recommended I make an appointment to avoid a long wait and the girl said no that their location doesn't get very busy so I didn't. That was mistake number 1 because the place was packed during the week in the mid morning. Secondly the lab itself was dirty and third they weren't very helpful when it came to explaining how the urine test needs to be collected and it was missing an item so with as many Sonora Quest that there is across the Valley skip this location.

I brought my daughter here after two days of uncontrollable vomiting and excruciating abdominal…read morepain, fearing something serious like pancreatitis or a bowel obstruction. While basic care was provided (IV, labs, CT scan), the overall experience was deeply disturbing. My daughter was shaking uncontrollably from IV fluids, and when I asked for another warm blanket, a nurse, with short brown hair, told me quite pointedly that this would be the last one because she was "using too many." We used 3. No empathy. No dignity. The lack of compassion was repugnant, however, I thanked her for her kindness. To make matters worse, our nurse, Shawn, told me that the nurse that had just chastised me for the warm blanket was a joke, it clearly wasn't a joke nor funny on any level. Additionally, Shawn likened Dignity Health to a Circle K, stating: "We're like a convenience store...you can get a lot here, but you wouldn't want to do your Christmas shopping here." We were aghast at this comment. Her white blood cell count was nearly 15,000, yet we were dismissed and sent home with no real explanation from the physician, Dr. Leonard Lee, beyond "it's from vomiting." According to Dignity Health's own mission, statement they aim to provide "compassion...with listening, empathy, and love" and to "respect the dignity of all." That was not our experience. We left feeling dismissed, and genuinely concerned about the level of care.Dr. Leonard Lee did give her 2 prescriptions for stomach pain and anti-nausea meds. I took her paperwork immediately to our PCP and she saw my daughter the next day. Our primary care physician was equally alarmed as we were and had never heard of vomiting causing such an elevated white count. She immediately ordered further testing. Stay away from this facility if you're sick and may need a warm blanket. Apparently they are great if you only need crutches.

Yesterday I went into this ER because I was very short of breath. I was frightened and I was just…read morelooking to get help. I was put in a room directly across from the nurses station. There were very few patients here. Before he even came into my room, I could hear the physician talking to the nurses about me. Literally talking about me and not in the nicest way. Not to mention he was using profanity. I sat there waiting for somebody to come into the room and Assess my situation and hopefully help me to breathe. When the doctor came in, he barely even listened to my lungs. He placed his stethoscope at the top of each long, never asking me to deep breathe or anything else. He said he heard no wheezing. He did order a chest x-ray. He came back into the room and told me he was gonna give me a steroid. I had to ask for a breathing treatment!!!!! There were other details to this visit that I'm not going to share. I just could not believe the unprofessionalism not only from the doctor, but even the nurse who acted put out by me even being there. I was not a difficult patient. I was just somebody who was sick and couldn't breathe and was looking for help. The next day I still was unable to breathe very well, so I went to another emergency room at an actual hospital. They ran blood test, x-rays, CT scans, gave me IV Decadron, and everyone from the doctor, the nurse, and the respiratory therapist could barely hear any breath sounds. When I explained what had happened the day before at dignity, they were all in shock. I spent seven hours in this ER and they were so thorough. I will never go back to dignity and I will never allow my family or friends to go there. Incredibly disappointed in the entire process there. And shame on this physician for literally sitting at a desk and making fun of and talking about a patient that is right across from him. I just needed help.

call center is a joke, Not helpful. Staff never on time when you have an appointment.read more

My daughter has been seen here for YEARS! She has been seeing Eric Koenig for a very long time for…read morestomach problems and digestive issues. He was also treating her for her chronic pain...THE ONLY person that cared enough to help control her pain. Well one day, she was basically shunned over to Dr. Carter, who is a REALLY AWFUL PERSON AND CARES NOTHING ABOUT HOW ANYONE FEELS. I have no idea why she is a Dr . But we could never get a hold of Eric again and she took over her chart. We didn't want to see her we wanted Eric, but nope. It wasn't possible. It was unbelievable to me how she just took over her treatment. So we had to leave the practice. We will miss Eric. But that doctor had no right to treat us like that.

Compassionate, highly competent care. Two visits convinced…read moreme to continue with this wonderful team of providers. From the moment you enter till you walk through the exit, you are treated with respect.

This office is amazing. Rachael Buckley has been incredible to work with. She takes her time,…read moreanswers all your questions, crosses her T's and dots her I's. She is thorough, extremely knowledgeable, easy to get ahold of / communicate with and goes above and beyond. I have never felt this taken care of at a primary care office. The front desk staff are also very professional, friendly, prompt, and efficient. Can't say enough good things about this office. Thank you, Rachael, and Desert Star Healthcare.