Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

My brother had a stroke and, after being released to go home, he had an emergency and ended up at…read moreSt. Joseph's. He was treated, but while he was there, he ran out of short-term care days on his Medicare coverage. So he needed to have an interview for long-term care coverage. But, he needed to get 45 points to meet the criteria and was only assigned 43 points. So the hospital discharged him saying he was capable of self-care and would not need long term care. So, we arranged a place for him where he could live, but he would need to care for himself. It wasn't long, though, before we learned how untrue their claims about him were. He is absolutely incapable of self-care. He needs his meds prepared for him and needs to be told when to take them. He needs his meals prepared for him. He even needs to be told when to go to the bathroom. He can physically do things, but he gets so confused that he needs someone telling him what things to do. Admittedly, he is easily confused, but when we asked him how he only scored 43, he told us that he was just saying what they told him to say. So, it kind of looks like St. Josephs may have coached my brother to say he was more capable than he is, even though it cost him access to the long-term care he needs.

I am writing here to give my 2 cents and some advice. Do not go with United health care. my problem…read morestarted in 2024 when i went to the dentist and found out that I needed some teeth pulled and a temp bridge put in. Needed time for the swelling to go done. in 2025 I went back and refitted me for a permanent Bridge .So far no problem untill i received a letter from the dentist that i owed them $$ . I contacted them and they said the insurance denied them and that I must paid or they will file a refusal of payment. Now the fun part , calling United Health Care. Oh that's not us let me switch you over to the dentist department. Gave them my information and they said ok we see you but we can't see the denial , that's another dept. Back to the first dept and they said it looks like the Dentist put in the wrong code. You must call the Dentist and get the correct code and grievance the denail. Dentist. we gave in the right codes, the first was for a temp and the second is for the permanent. Called back UHC and they said o I see , ok will forard this over. Waited and no response. Called back UHC (and you know I get a different person every time and have to start from the start )and asked what's the story , gave my information and had to start from the beginning again. They said I needed to also send in a request so I started aging righting the story again and fax it to Office and received a confirmation. Waited and nothing. So call UHC and started over with the information and said I was waiting for a response. They looked in notes and see no fax or request. So I repeated the story 3-5 more times and they typed it all in and said they will forward it on and to wait for a response. 2026 and I get a notice of it timing out for the 65 days you get to respond. I call UHC and start from the beginning and go back and forth. The day ended and so did the phone call. The next day I called UHC and started form the start , she said she needed to get someone else on the phone for more information and started from the start. The new person said she could put the request again but doesn't think it will have and just get denied . I said lets do it any way. I pick up the mail and see a letter from guess who-UHC. Open it up and see it saying they were trying to get it touch we me and that the email was returned. Called UHC and gave my information. Started from the beginning again and he said to hold on. Came back and said my request will most likely get denied again and said I can request a outside to exam the case. Then he went on and said that UHC sees a temp and a permanent bridge as the same and will turn down any request as this is there policy. Then have a nice day and good luck. So the bottom line is they will never pay for a permanent bridge after a temp. And as everyone knows when you get teeth pulled you need to wait 6months or more for the swelling to go down. So you need temps for that time. Rich C

We had our UHC Medicare policy for 10+ years and were pleased with it for the most part. We had a…read morePCP that we loved and trusted completely. Then the first part of this year, we got a letter that UHC had dropped our PCP from their provider list. When we inquired why, and if there were any exceptions, the customer service rep had no answers besides "pay full price for your doctor and prescriptions without insurance".

My spouse could not be in better hands. He is moving through their specialists now and we are…read moreformulating our plans for his Parkinson's. I worked very hard to get the initial appointments and their schedule was tight but we are in. He is having treatment now and it is starting to make a difference. Thank you Barrow for helping us.

3 attempts to arranage vist after both my doctors (GP and Cardiologist) referred me to them and…read morenone of that was received. Form the "we delete referral over 30 days" to really not caring, I gave up and go to someone that hopefully cares to provide service. It is buffling how are they considered top in the country f they cant even figure out a referral..

I'm rating this four stars because I support what planned parenthood's do. All of the professionals…read morein the back were so kind, patient, and understanding, but the receptionist on 1/14 at 2:30 was such a bitch. Doesn't really give a shit, bad attitude, and when I was done with my sample, no one was anywhere to be found so I assumed my appointment was over. Turns out I still had to see the provider. It would have been nice if someone was there to fucking tell me that before I stood around waiting for the receptionist to tell me I'm not done. She never did, and a couple minutes later I get a fucking call. Then I had to come back in, right as they closed which makes me feel like an asshole. So please hire a receptionists who give a fuck about their job. Unacceptable and unprofessional. Everyone else 10/10!

I was turned away really rudely at this location. The elevator was broken and I had a hard time…read moreunderstanding how to get upstairs, eventually someone let us in and everyone seemed annoyed. Two women behind the counter fully talked shit about how stupid I am in front of me for not just waiting downstairs to be let up. I explained why it was so confusing and maybe they should put different signage up. When I explained my appointment would be for an IUD check, the lady said "okay well we're not a gynecologist, you can just go home and check your strings". Good luck in the healthcare field, ladies, because you're kinda supposed to have empathy to be successful.

My wife and I both have chronic medical conditions and we have had several different primary care…read morephysicians. Our absolute favorite is Dr. Oludare Onisile, a family physician in Phoenix, AZ, his office offers primary care for the entire family - from seniors to children. They are an "I Pay" clinic and offer affordable medical care. They are open Monday through Thursday and accept most insurance plans. Dr O listens to his patients and truly cares about the health of his patients. His staff is friendly and always accommodating. Please support them and all our local businesses.

I will admit, their office staff has never been spectacular, but I love Dr. O and the nurse…read morepractitioner Paul. They are both wonderful humans with great bedside manner . They always listen to me and take extra time if needed. The office staff isn't the best, but I will keep going for Dr. O and Paul. I've been going here for 10 years because I know they really care!

I received TMS treatment here and I couldn't be happier!! Amazing staff and easy experienceread more

FIVE OUT OF FIVE STARS! Reception picks up the phone! - kind, professional, and efficient. The…read moreentire process is *simple* and professional. Kara Masters is an outstanding practitioner with hands-on experience helping children and teens who have been in and out of the foster care system or experienced other traumatic events. She can connect even with teens who are not interested in talking. Highly recommend.

Been dealing with these people since 2018. Sometimes good but mostly not. Constant turn over of…read moredoctors and staff. Like another poster wrote: "Doctors with God complexes that lack empathy." They also write horrible comments in your patient notes area. Trash. Nasty Karens that talk shit about you when your gone. PS. Hope you don't have a wheelchair etc!! Can't get anything like that through their doors.

Can't stop prizing this place Spectrum Medical has made some great changes with in the past several…read moreyears all positive in the health and welfare of the community, especially with having Aiir Kravitz NP. Awesome bed side manners whom takes his time and listens to his patients to the fullest extent.

New and modern facility. Excellent service. Speedy as well. They called my name as soon as I sat…read moredown. Excellent care and service. There was not a lot of parking spaces went around the entire facility and got lucky as 1 person was pulling out. After curling the facility twice. This was during a kinda morning. Not a weekend. Where emergencies arise. It was semi empty inside. So im guessing it was full of employees in that parking area. There were more employees than patients I noticed. But again. Its a hospital and a clinic. I did favor the Patriot Store and the Galley Area(thats food). Lines were fair and there was only 1 cashier and 1 sticker there with all the patrons. Nonetheless a friendly environment. Welcome facility. And modern. Everything was neat. We'll presented. Signs were visible overhead and in the walls. I was amazed at how far The VA has come.

Dr Shah in neurology was very sharp and helpful. He answered all my questions in detail and…read moreexplained exactly what was going on with my health problem.. on time on target

My brother was there for several months. He passed due to a bug he picked up. All his electronics…read moresuddenly disappeared. Phone, hearing aids, video game, chargers and usb blocks, even toys were missing. F this place

I am very disappointed in the care our family received at north mountain. This is our second stay…read more My aunt was admitted after a hospitalization. It ended up being an extended stay. Upon discharge the coordinator Rachel did not have our paperwork ready and needed extended time doing so. When I went to pick her up after an email stating I would be there, the paperwork was not complete. At the nurses station the head nurse told me that she has a uti. It is standard practice to keep a patient until medically cleared. I was shown her labs, which clearly showed a uti. I was told to leave and come back between 5 and 6 in the evening. I did and the nurse changed what she had said per the doctor. Stating that it was contamination not a uti. Even though my aunt said it was burning when she urinated and that her back hurt. I took her home and she still said she was having the discomfort. I told her that the doctor said she didn't. She has dementia and developed a severe altered mental status, incontinence, and back pain that became unbearable. We ended up at the ER where she is now with a UTI. North mountain is supposedly the #1 rehab and skilled nursing facility in the valley. I would beg to differ. I emailed the coordinators at north mountain about this with one of them requesting that Rachel reach out to me in regards to our experience. I have yet to hear from anyone. Think twice before choosing them for your loved one.

We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.