Not as good as it should be. ER doctors aren't their's, they are contracted and separate entities…read more The ER is typical of them..crowded, you get lost in the queue and quality of care is hit or miss. When my Dr went in for an emergency, complicated back problems, top notch (thank goodness) and was admitted to Barrows for surgery with the neurosurgeon highly rated and a concerned doctor giving my daughter a chance...and what an excellent doctor! Still a better hospital than any Banner so I'd recommend them out of that alone, but their rating is in the toilet concerning me.

Don't love this hospital. The nurses we have encountered were amazing.... All of them! Not a single…read morecomplaint. All were attentive and helpful when in need. Nurses aside, the rest of the staff has question marks. Let's start with the gestapo ICE wannabes sitting in the emergency room that ask you what you are doing there and then tell you to go stand in line. They cannot hear a thing behind that stupid glass. Just cover your face like your heroes and get rid of the glass. The doctors all seem concerned on what happened on a test 5 years ago so much more so than a current test result. The high blood pressure from 5 years ago has already been addressed... as you can tell by the current readings. As a visitor, one day I walk in freely and go where I want, no questions asked. The next day a dude runs me down like he's a free safety to tell me he has to check me in and give me a designer paper bracelet to wear. If the free safety is correct, the day 1 staff should be fired for dereliction of duty. Why is it not possible to assume that anybody not in a hospital gown is a visitor? Why is the bracelet necessary? Somebody got paid to come up with this idea.

I am writing here to give my 2 cents and some advice. Do not go with United health care. my problem…read morestarted in 2024 when i went to the dentist and found out that I needed some teeth pulled and a temp bridge put in. Needed time for the swelling to go done. in 2025 I went back and refitted me for a permanent Bridge .So far no problem untill i received a letter from the dentist that i owed them $$ . I contacted them and they said the insurance denied them and that I must paid or they will file a refusal of payment. Now the fun part , calling United Health Care. Oh that's not us let me switch you over to the dentist department. Gave them my information and they said ok we see you but we can't see the denial , that's another dept. Back to the first dept and they said it looks like the Dentist put in the wrong code. You must call the Dentist and get the correct code and grievance the denail. Dentist. we gave in the right codes, the first was for a temp and the second is for the permanent. Called back UHC and they said o I see , ok will forard this over. Waited and no response. Called back UHC (and you know I get a different person every time and have to start from the start )and asked what's the story , gave my information and had to start from the beginning again. They said I needed to also send in a request so I started aging righting the story again and fax it to Office and received a confirmation. Waited and nothing. So call UHC and started over with the information and said I was waiting for a response. They looked in notes and see no fax or request. So I repeated the story 3-5 more times and they typed it all in and said they will forward it on and to wait for a response. 2026 and I get a notice of it timing out for the 65 days you get to respond. I call UHC and start from the beginning and go back and forth. The day ended and so did the phone call. The next day I called UHC and started form the start , she said she needed to get someone else on the phone for more information and started from the start. The new person said she could put the request again but doesn't think it will have and just get denied . I said lets do it any way. I pick up the mail and see a letter from guess who-UHC. Open it up and see it saying they were trying to get it touch we me and that the email was returned. Called UHC and gave my information. Started from the beginning again and he said to hold on. Came back and said my request will most likely get denied again and said I can request a outside to exam the case. Then he went on and said that UHC sees a temp and a permanent bridge as the same and will turn down any request as this is there policy. Then have a nice day and good luck. So the bottom line is they will never pay for a permanent bridge after a temp. And as everyone knows when you get teeth pulled you need to wait 6months or more for the swelling to go down. So you need temps for that time. Rich C

As a board-certified spine surgeon, I just finished a peer-to-peer review with a UnitedHealthcare…read morephysician reviewer regarding one of my patients. The experience was deeply frustrating. My patient has two cervical disc herniations causing spinal cord compression. Based on my clinical evaluation, imaging, and the available medical literature, I recommended cervical artificial disc replacement because it preserves motion and is an appropriate treatment option for carefully selected patients. The procedure was denied--not because the patient was not suffering, not because conservative treatment had not failed, and not because there was a better evidence-based alternative. It was denied because UnitedHealthcare's internal policy considered the patient's degree of disc degeneration outside its criteria for disc replacement, despite my belief that the recommendation was medically appropriate. What makes this particularly difficult to understand is that UnitedHealthcare was willing to approve a fusion, which permanently eliminates motion at the involved levels, while denying a motion-preserving procedure that I believe is in my patient's best interest. When an insurer approves a more invasive operation while denying a less motion-sacrificing alternative for policy reasons rather than individualized medical judgment, patients lose. Insurance companies absolutely have a responsibility to control costs and prevent inappropriate care. But those policies should evolve with high-quality clinical evidence and allow physicians to exercise individualized medical judgment. Blanket policy restrictions that override the treating surgeon's expertise can delay optimal care and force patients into treatment pathways they may not have otherwise chosen. My frustration is not about a disagreement between physicians--that happens in medicine. It is about patients being caught between evidence-based clinical decision-making and rigid insurance policies. Patients deserve decisions driven first by medicine, not by checkboxes.

My spouse could not be in better hands. He is moving through their specialists now and we are…read moreformulating our plans for his Parkinson's. I worked very hard to get the initial appointments and their schedule was tight but we are in. He is having treatment now and it is starting to make a difference. Thank you Barrow for helping us.

Dignity Health / Barrows Neurological Institute has horrible service! My doctor there is not listed…read morein there database so my patient portal is useless! I can't message my doctor and I can't make appointments because when I call in they tell me I have to go through Barrows clinic which only has a phone message service and they don't call back for 24-48 hours. I am having constant, debilitating pain. At the end of my doctor's visit yesterday, they told me to go immediately to the front desk and get the next available appointment for treatment, but when I got there, everybody had left for the day 45 minutes earlier. Not only can't I make an appointment, I can't even message my doctor! I've been ghosted by the entire system at Dignity Health and Barrows! Take my advice, DO NOT GO THERE FOR TREATMENT!!!!

I was turned away really rudely at this location. The elevator was broken and I had a hard time…read moreunderstanding how to get upstairs, eventually someone let us in and everyone seemed annoyed. Two women behind the counter fully talked shit about how stupid I am in front of me for not just waiting downstairs to be let up. I explained why it was so confusing and maybe they should put different signage up. When I explained my appointment would be for an IUD check, the lady said "okay well we're not a gynecologist, you can just go home and check your strings". Good luck in the healthcare field, ladies, because you're kinda supposed to have empathy to be successful.

Terrible care. Horrible treatment by the local center and their staff. I have donated to this…read moreorganization countless times. Knowing now how little they ACTUALLY care about women's health, I truly regrets my decision.

My wife and I both have chronic medical conditions and we have had several different primary care…read morephysicians. Our absolute favorite is Dr. Oludare Onisile, a family physician in Phoenix, AZ, his office offers primary care for the entire family - from seniors to children. They are an "I Pay" clinic and offer affordable medical care. They are open Monday through Thursday and accept most insurance plans. Dr O listens to his patients and truly cares about the health of his patients. His staff is friendly and always accommodating. Please support them and all our local businesses.

I will admit, their office staff has never been spectacular, but I love Dr. O and the nurse…read morepractitioner Paul. They are both wonderful humans with great bedside manner . They always listen to me and take extra time if needed. The office staff isn't the best, but I will keep going for Dr. O and Paul. I've been going here for 10 years because I know they really care!

I received TMS treatment here and I couldn't be happier!! Amazing staff and easy experienceread more

FIVE OUT OF FIVE STARS! Reception picks up the phone! - kind, professional, and efficient. The…read moreentire process is *simple* and professional. Kara Masters is an outstanding practitioner with hands-on experience helping children and teens who have been in and out of the foster care system or experienced other traumatic events. She can connect even with teens who are not interested in talking. Highly recommend.

Been dealing with these people since 2018. Sometimes good but mostly not. Constant turn over of…read moredoctors and staff. Like another poster wrote: "Doctors with God complexes that lack empathy." They also write horrible comments in your patient notes area. Trash. Nasty Karens that talk shit about you when your gone. PS. Hope you don't have a wheelchair etc!! Can't get anything like that through their doors.

Can't stop prizing this place Spectrum Medical has made some great changes with in the past several…read moreyears all positive in the health and welfare of the community, especially with having Aiir Kravitz NP. Awesome bed side manners whom takes his time and listens to his patients to the fullest extent.

New and modern facility. Excellent service. Speedy as well. They called my name as soon as I sat…read moredown. Excellent care and service. There was not a lot of parking spaces went around the entire facility and got lucky as 1 person was pulling out. After curling the facility twice. This was during a kinda morning. Not a weekend. Where emergencies arise. It was semi empty inside. So im guessing it was full of employees in that parking area. There were more employees than patients I noticed. But again. Its a hospital and a clinic. I did favor the Patriot Store and the Galley Area(thats food). Lines were fair and there was only 1 cashier and 1 sticker there with all the patrons. Nonetheless a friendly environment. Welcome facility. And modern. Everything was neat. We'll presented. Signs were visible overhead and in the walls. I was amazed at how far The VA has come.

Dr Shah in neurology was very sharp and helpful. He answered all my questions in detail and…read moreexplained exactly what was going on with my health problem.. on time on target

I've had the opportunity to work closely with North Mountain over the past several months, and I…read morecan't say enough good things about this team. Every interaction has been professional, compassionate, and centered around providing the best possible care for patients and their families. Summer has been absolutely phenomenal. She consistently goes above and beyond, communicates exceptionally well, and genuinely cares about every patient. Brenna in Guest Relations is always welcoming, kind, and makes everyone feel valued from the moment they walk through the doors. Taryn, one of the Case Managers, is incredibly knowledgeable, responsive, and works tirelessly to ensure patients have the support and resources they need. The clinical team is very kind and supportive. It truly takes a strong team to create the kind of environment North Mountain has. Their collaboration, dedication, and compassion are evident every day, and it's been a pleasure working alongside them. I would confidently recommend North Mountain to anyone looking for excellent care and a team that truly puts patients first.

My brother was there for several months. He passed due to a bug he picked up. All his electronics…read moresuddenly disappeared. Phone, hearing aids, video game, chargers and usb blocks, even toys were missing. F this place

We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.