If I could give this place zero stars I would, after my appointment on 25 NOV 2019. First, I try to use the valet service & Michelle tells me that they have no parking. Clearly, there is tons of parking spots (please see pictures). Then I ask can I park in a valet spot & she tells me no. I ask Michelle if she will not allow me to park in the empty spot, will she at least call the clinic I was visiting to tell them I may be late. Michelle tells me no, because she doesn't have a walkie-talkie.
I end up finding parking nearby, & head up to the second floor for my appointment in Internal Medicine. I check in 15 minutes early (1345). It's now 1430 & I've watched every person come in after me get taken back. I go up to the clerk, because there's a sign that mentions "if you haven't had your viral taken 15 minutes prior to your appointment, see clerk" (please see picture".
I tell the clerk I haven't had my vitals taken. She tells me to have a seat & someone will grab me shortly. It's now 1450, I go up again, this time asking for a Patient Advocate. Now the clerk decides this is the time she will ask me for my last name & social. She looks me up in the system & yells, "Oh shoot!". The clerk said that if she would have looked me up sooner, she would have seen that she was supposed to direct me to prosthetics.
Again, I ask her for the Patient Advocate & I ask for her name as well (Tiffany). She tells me she doesn't think there is a Patient Advocate, & I tell her that every clinic should have one. She writes the number down & tell me to go to Prosthetics. It's now 1500. I find someone & ask them how to get to prosthetics. I go check in, & Dolores tells me to have a seat. I ask how long will this be, since I've been here over an hour & she says she doesn't know. I ask her for an estimate, & she makes a phone call. Then Dolores replies, go to the 6th floor. I ask, where on the 6th floor. Again, she says the 6th floor. Then a gentleman comes up from behind her & tells me the sleep lab.
I walk to the elevators & see that there are only two levels. Finally I find the elevators that go to the 6th floor. I get a phone call from a staff member saying that he will check me in. I have a seat in the waiting room. After 30 mins of waiting, Christian comes back to tell me that he can't adjust the settings on my CPAP. I didn't see a provider or anything. I literally waited all this time for someone to take my CPAP & tell me there is nothing to be done, because there is no data.
When I made the appointment, I was very clear by saying I needed to have my CPAP adjusted because it was too much air pressure that made it impossible to sleep with, so I never used it. I received the machine right before I was medically retired & never had any follow-up appointments/adjustments. I waited months for an appointment that didn't even happen.
Ultimately, I wasted over two hours for no reason, five if you count the drive there & back. I did not see a provider, no vitals were taken, & my issue wasn't resolved. I even left a message for the patient advocate Tim. I called back & left a second message for him, because no one has followed up with me. The customer service & Care here is nonexistent. read more