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Phoenix, AZ

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Phoenix VA Health Care System

2.5 (153 reviews)
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Emergency room check in.
Stephanie M.

So my boyfriend is a Vet and after a four day trip of flying he came home complaining of a stiff neck lol so we took him here to the VA emergency room on a Saturday let alone on a holiday weekend and shockingly enough the place only had a handful of people waiting to see a doctor we were both shocked considering what the news outlets make this hospital look like. It was clean, the staff was kind , vending machine if you got thirsty. We were in and out in three hours . I can say our experience was a positive one I hope to not have to update a review in the future but if I do I hope it to is positive.

A simple rash that showed up within days of the second individual dose of Opdivo.

Asking for healthcare should never be considered harassment by healthcare providers. Having an allergic reaction to a cancer drug should never be left untreated because the healthcare providers have decided to refuse to treat a 100% P&T Disabled veteran. Sheduling online appointments for patients and refusing to show up to the appointment should never happen. Entering a statement that said the patient refused to go to the clinic for treatment, and going so far as to say the appointment was completed by the provider, when he refused to attend the online appointment, should never happen. Telling a patient that their stage IV renal cancer would not be treated until it got worse, should never happen. Telling a patient that the VA OIG had found that other veterans (patients) had died because they were denied care in the clinic. These incidents should never happen, yet it happened three different times in three different specialty clinics. When patients are accused of being angry when requesting that healthcare providers please stop making such insensitive statements to the patient advocate as a form of retaliation, such events should never happen. Being covered with open wounds that started out as a simple rash due to an allergic reaction to a cancer drug, should never have been allowed to happen. The administrative staff, and healthcare providers in the Phoenix VA Medical Center acted out of anger and malice as they denied the timely healthcare to a 100% P&T Disabled Veteran who ended up moving out of state out of fear of being the next veteran allowed to die because they were denied healthcare. The scars to the skin are permanent, but not nearly as serious as the emotional toll taken by being denied healthcare and listening to and reading rude and retaliatory statements by the healthcare providers.

Empty halls feel like I am in a horror movie!
Vladmir T.

Super Detailed and Objective Summary Of Services In various Departments After a few more trips to the Phoenix VA hospital today I thought it was time to update my review and give some detailed information about the good jobs I received from the people in certain departments as well as terrible. -1 Stars for MRI Scheduling: I tore my rotator cuff nearly 6 weeks ago. I called my doctor right away because it really hurts a lot! They made me an Xray appointment and we got that done in a snap! Then they said to schedule an MRI, so I called and they told me I have to wait more than 3 months to be seen!!! I asked if they knew what a torn rotator cuff felt like and that it was painful, they said there is nothing they can do. This is not acceptable. 5 Stars For Inpatient Labs: Everyone at in patient labs were professional and friendly. I got my labs done and was on my way and all was great. The Blonde girl who is pregnant was super friendly and had a good sense of humor. 5 Stars For Podiatry: Everyone was super friendly and they even got me in slightly earlier than my appointment since I showed up early. They were a courteous and professional group of people including the doctor, nurse, medical doctor students plural, and even the people at the desk! I liked my female doctor with the unique and difficult to remember last name... 5 Stars For X-Ray: I showed up to x-ray 10 minutes early and was seen almost immediately so that was pretty awesome. The guy at the desk is always there and he is always a super friendly guy. My blonde haired x-ray technician was also super polite and friendly and made my x-ray experience a pleasant one 5 Stars For Optomotry Doctors: For the optometry department both doctors I interacted with were super nice and friendly. The only trouble with this department is the people at the people at the front desks are not so friendly and seem like they are annoyed and have better things to do than talk to you. This was funny because everyone else was so nice today. Other patients were frustrated as everyone just appears to be talking and looking at computers and not really acknowledging people waiting in line. 2 Stars For Optometry Desk People: I had been waiting in an absolutely empty waiting room for 10 minutes when they texted me and canceled my appointment. The desk staff wasn't friendly, and seemed bothered that I was there for my scheduled appointment. Then they were more bothered that I said I drove a long distance for the appointment and asked if they could honor it. They finally got me in, but man what a rough time.

Valet parking spots
Lakeva C.

If I could give this place zero stars I would, after my appointment on 25 NOV 2019. First, I try to use the valet service & Michelle tells me that they have no parking. Clearly, there is tons of parking spots (please see pictures). Then I ask can I park in a valet spot & she tells me no. I ask Michelle if she will not allow me to park in the empty spot, will she at least call the clinic I was visiting to tell them I may be late. Michelle tells me no, because she doesn't have a walkie-talkie. I end up finding parking nearby, & head up to the second floor for my appointment in Internal Medicine. I check in 15 minutes early (1345). It's now 1430 & I've watched every person come in after me get taken back. I go up to the clerk, because there's a sign that mentions "if you haven't had your viral taken 15 minutes prior to your appointment, see clerk" (please see picture". I tell the clerk I haven't had my vitals taken. She tells me to have a seat & someone will grab me shortly. It's now 1450, I go up again, this time asking for a Patient Advocate. Now the clerk decides this is the time she will ask me for my last name & social. She looks me up in the system & yells, "Oh shoot!". The clerk said that if she would have looked me up sooner, she would have seen that she was supposed to direct me to prosthetics. Again, I ask her for the Patient Advocate & I ask for her name as well (Tiffany). She tells me she doesn't think there is a Patient Advocate, & I tell her that every clinic should have one. She writes the number down & tell me to go to Prosthetics. It's now 1500. I find someone & ask them how to get to prosthetics. I go check in, & Dolores tells me to have a seat. I ask how long will this be, since I've been here over an hour & she says she doesn't know. I ask her for an estimate, & she makes a phone call. Then Dolores replies, go to the 6th floor. I ask, where on the 6th floor. Again, she says the 6th floor. Then a gentleman comes up from behind her & tells me the sleep lab. I walk to the elevators & see that there are only two levels. Finally I find the elevators that go to the 6th floor. I get a phone call from a staff member saying that he will check me in. I have a seat in the waiting room. After 30 mins of waiting, Christian comes back to tell me that he can't adjust the settings on my CPAP. I didn't see a provider or anything. I literally waited all this time for someone to take my CPAP & tell me there is nothing to be done, because there is no data. When I made the appointment, I was very clear by saying I needed to have my CPAP adjusted because it was too much air pressure that made it impossible to sleep with, so I never used it. I received the machine right before I was medically retired & never had any follow-up appointments/adjustments. I waited months for an appointment that didn't even happen. Ultimately, I wasted over two hours for no reason, five if you count the drive there & back. I did not see a provider, no vitals were taken, & my issue wasn't resolved. I even left a message for the patient advocate Tim. I called back & left a second message for him, because no one has followed up with me. The customer service & Care here is nonexistent.

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5 months ago

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7 months ago

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1 year ago

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6 years ago

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7 years ago

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2 years ago

Hold time is a average 45 minutes. The system is broken. The nurse team are not good and broken

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1 year ago

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5 years ago

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2 years ago

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6 years ago

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2 years ago

I received amazing prompt and professional treatment at the 7th street VA Audiology by Dr. Nicole Marzan!

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4 years ago

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3 years ago

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4 years ago

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4 years ago

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7 years ago

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9 years ago

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6 years ago

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11 years ago

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4 years ago

The system is getting worst. The community care department does not return calls, and other departments seem totally lost.

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5 years ago

This is an amazing hospital.. Great people in the ER.!So understanding and very professional. This is a fantastic place..

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5 years ago

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13 years ago

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8 years ago

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Review Highlights - Phoenix VA Health Care System

“Had my colonoscopy on April 8 at Carl Hayden VA Hospital and could not of gone better!”

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St. Joseph's Hospital and Medical Center - Dining room next to cafeteria

St. Joseph's Hospital and Medical Center

2.4(498 reviews)
1.2 mi

I had surgery at St Joseph's Hospital on 10/6/25, 10/8/25, and 2/10/26…read more In October 2025, I had 2 surgeries on my spine to remove 2 separate 4 cm tumors that were located on my spine and within the nerves near my spinal column. I spent the week in the hospital & went home the following Saturday. Surgery went GREAT! My neurosurgeon, Dr. Jay Turner, is awesome. The anesthesiologist made me feel very comfortable prior to the surgery and the pre-op doctor, nurses, office staff were great. My nurses during my stay were great, along with PT, OT, sanitation staff, food services, and all doctors and students that came to see me were pleasant and cared for me and their work. I then had brain surgery at St Joseph's Hospital on 2/10/25, to remove a 3.5 cm tumor. My neurosurgeon, Dr. Andrew Little is awesome! I had complications during the surgery and my brain began swelling. Dr Little had to stop the surgery immediately and make my skull pieces fit back together with my swollen brain. My incision is much larger and the skull fracture much larger and not flat but with a bump. Thankfully I no longer have most side effects. I woke without being able to control my left side and with blurred vision. My speech was difficult and my memory was not good. Within the next 1 to 2 days, most things returned to normal when the swelling of my brain went down. I went home within 5 days. Everyone I interacted with was great! I had a lot of pain but as long as I spoke up when the pain began, I would get relief very quickly. My nurses were very responsive. St Joseph's is a great hospital. They are short staffed but which hospital isn't. You have to make sure to ask for assistance when you need it. I recomend St Joseph's Hospital and their nuerosurgury dept.

This hospital is considered to be a very good hospital by others and I support this position…read more The doctors are what they are; but the nurses, techs, service personnel and those most related to the betterment of the sick have been terrific. From the check-in desk to discharged or a simple doctor appointment, the system works okay. As I become a senior, those issues become more important.

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St. Joseph's Hospital and Medical Center - My sunrise

My sunrise

St. Joseph's Hospital and Medical Center - Entrance to hospital

Entrance to hospital

St. Joseph's Hospital and Medical Center - Chapel

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United Healthcare of Arizona - This has been my treatment plan for three years, and now it's a problem?!

United Healthcare of Arizona

1.1(48 reviews)
1.0 mi

I am writing here to give my 2 cents and some advice. Do not go with United health care. my problem…read morestarted in 2024 when i went to the dentist and found out that I needed some teeth pulled and a temp bridge put in. Needed time for the swelling to go done. in 2025 I went back and refitted me for a permanent Bridge .So far no problem untill i received a letter from the dentist that i owed them $$ . I contacted them and they said the insurance denied them and that I must paid or they will file a refusal of payment. Now the fun part , calling United Health Care. Oh that's not us let me switch you over to the dentist department. Gave them my information and they said ok we see you but we can't see the denial , that's another dept. Back to the first dept and they said it looks like the Dentist put in the wrong code. You must call the Dentist and get the correct code and grievance the denail. Dentist. we gave in the right codes, the first was for a temp and the second is for the permanent. Called back UHC and they said o I see , ok will forard this over. Waited and no response. Called back UHC (and you know I get a different person every time and have to start from the start )and asked what's the story , gave my information and had to start from the beginning again. They said I needed to also send in a request so I started aging righting the story again and fax it to Office and received a confirmation. Waited and nothing. So call UHC and started over with the information and said I was waiting for a response. They looked in notes and see no fax or request. So I repeated the story 3-5 more times and they typed it all in and said they will forward it on and to wait for a response. 2026 and I get a notice of it timing out for the 65 days you get to respond. I call UHC and start from the beginning and go back and forth. The day ended and so did the phone call. The next day I called UHC and started form the start , she said she needed to get someone else on the phone for more information and started from the start. The new person said she could put the request again but doesn't think it will have and just get denied . I said lets do it any way. I pick up the mail and see a letter from guess who-UHC. Open it up and see it saying they were trying to get it touch we me and that the email was returned. Called UHC and gave my information. Started from the beginning again and he said to hold on. Came back and said my request will most likely get denied again and said I can request a outside to exam the case. Then he went on and said that UHC sees a temp and a permanent bridge as the same and will turn down any request as this is there policy. Then have a nice day and good luck. So the bottom line is they will never pay for a permanent bridge after a temp. And as everyone knows when you get teeth pulled you need to wait 6months or more for the swelling to go down. So you need temps for that time. Rich C

I truly hate United Healthcare (UHC), and it is routinely a headache to advocate to cover…read moremedications, a procedure, and recently, an MRI to monitor a tumor I have. Wouldn't you want to maintain scans to avoid cancer?! It would be a lot more to cover then... If you have a choice in insurance, stay far away from UHC. Baffles me how much both my employer and I pay to not have things covered without a fight.

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United Healthcare of Arizona
United Healthcare of Arizona

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Arizona Pain Treatment Centers - Doctor gave me this card and TOLD me to go here because I don't have insurance. Not a recommendation, an expectation....

Arizona Pain Treatment Centers

4.2(91 reviews)
2.2 mi

Great care team; everyone listened to what I had to say about managing my long-term chronic pain…read more Unfortunately, after only one office, it turned out the practice wasn't really in my insurer's network, so I had to move on. Drat!

This place is doing accchs scams. Kicked me off pain meds because "I don't want to get better" I'm…read morepermanently disabled, and this doctor JUST diagnosed me with scoliosis and then didn't even talk about my X-rays, decided to kick me off pain meds instead. Because I no longer have accchs. They are able to bill accchs $677 for every visit, but now that I pay cash they only make $179 per visit. They forgot to send in my drug tests multiple times! I knew I'd report them to the state board and accchs months ago. I've been talking about all the sketchy shit to my mom and disabled friend for months. So I knew I was going to report them from the start. I am apart of the reason the fbi shut down a ton of sober living homes for human trafficking and double billing. I hate when people break the law and don't follow rules! I'm autistic it's hard to ignore. It's very easy to see when an accchs scam is happening and I felt it happening the second he gave me 10mg oxycodone without starting me on 5mg first. And then he kept letting my pee tests expire and not send to lab. Today the doctor says he is cutting me off pain meds because they don't feel comfortable prescribing them long term. I asked them if I broke the pain contract, they said no. I later get an email saying I'm permanently discharged because I broke The pain contract. They kicked me out of their practice because I am self pay. Discrimination. They're also not billing using correct address' and he's practicing in multiple states with multiple address. I talked to my pharmacist right away and told them everything I experienced and they told me YES this doctor is doing illegal shit. 1/26/26 they said I no longer need to do drug tests to receive my meds, that's illegal. My pharmacist is helping me with filing the report to accchs and the state board. Oh yeah he also gave me a 14 day supply of meds but wrote on the bottle it was a 7 day supply of meds. So I felt like he was trying to trick me or something. I'm not a drug addict so I use my meds properly and this little weird shit he did, did not affect me, I never took more than I was supposed to. But prescribing meds wrong on purpose is illegal as well, malpractice. I've been on prescribed controlled substances since I was 8 years old, I am well aware of how it all works. I've been permanently disabled for 12 years also. And then he tried to get me to do as many x rays as possible before my insurance cut off. He found scoliosis and then cancelled me as a patient immediately. Why would someone do that? He wouldn't even discuss my imagining he ordered. He made me pay $179 to get discharged today. So yeah I knew immediately the second he prescribed meds wrong and gave me 10mg oxycodone right away that he was crooked and I WAS FUCKING RIGHT!!!! If you ever feel weird at pain mgmt ask the pharmacist about it. They can definitely reassure you if you experienced something illegal. Other than that, while I was being prescribed oxycodone for a few months, the appointments were fast and scheduled normally. Just nothing the doctor ever did was normal. Letting my pee tests expire multiple times, writing wrong medication information. Accchs would only allow a 7 day RX and he gave me 14 days and put 7 days on the bottle, so that's called LYING. Lying about how much you're prescribing. All I see is red flags at this place.

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Arizona Pain Treatment Centers - Charging accchs $677. I see why they don't want my self pay $179 it's not enough money for them.

Charging accchs $677. I see why they don't want my self pay $179 it's not enough money for them.

Arizona Pain Treatment Centers - Tired of battling constant headaches? You deserve relief! Our expert team is here to help you live pain-free. 
  Contact us today at 60

Tired of battling constant headaches? You deserve relief! Our expert team is here to help you live pain-free. Contact us today at 60

Arizona Pain Treatment Centers - Our AZPTC Team

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Abrazo Medical Group Central Family Medicine Center

Abrazo Medical Group Central Family Medicine Center

4.0(4 reviews)
2.9 mi

I woke up one morning and had a mini seizure and was unable to keep anything down and got a…read moremigraine; headed to closest clinic and they were very thorough with the care. I was given multiple CT scans and an MRI. They then referred me to a neurologist...staff was friendly and helpful

It's the future they're learning they're teaching. They're watching two people always around at a…read moretime one doing one watching on teaching both learning and we're the ones that are rewarded with such great effects of care and expertise. I've been to other hospitals. This time went in with pneumonia about 3:30 in the morning Heart rate at 183. The doctor quickly looked at me and told me to do something I'm my heart rate went back back down to 83 and then I started dealing with the rest of the stuff out of me three days in there day and night Two people coming in at a time taking care of you getting you well and better and on your way, other hospitals could've probably took him up to 5 to 10 days however, there are over three days a great way to survive five star stars if I could get more stars I keep giving them to them to all the nurses that were there for me. Tell the specialist to Caribbean to the doctors that looked out for me. Thank you. Also, the multi ages of all the staff there is amazing from the young to the meow to the elders. You all do incredible jobs very well again thank you all.

Phoenix VA Health Care System - medcenters - Updated October 2026

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