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    Phoenix VA Health Care System

    2.5 (153 reviews)
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    Emergency room check in.
    Stephanie M.

    So my boyfriend is a Vet and after a four day trip of flying he came home complaining of a stiff neck lol so we took him here to the VA emergency room on a Saturday let alone on a holiday weekend and shockingly enough the place only had a handful of people waiting to see a doctor we were both shocked considering what the news outlets make this hospital look like. It was clean, the staff was kind , vending machine if you got thirsty. We were in and out in three hours . I can say our experience was a positive one I hope to not have to update a review in the future but if I do I hope it to is positive.

    A simple rash that showed up within days of the second individual dose of Opdivo.

    Asking for healthcare should never be considered harassment by healthcare providers. Having an allergic reaction to a cancer drug should never be left untreated because the healthcare providers have decided to refuse to treat a 100% P&T Disabled veteran. Sheduling online appointments for patients and refusing to show up to the appointment should never happen. Entering a statement that said the patient refused to go to the clinic for treatment, and going so far as to say the appointment was completed by the provider, when he refused to attend the online appointment, should never happen. Telling a patient that their stage IV renal cancer would not be treated until it got worse, should never happen. Telling a patient that the VA OIG had found that other veterans (patients) had died because they were denied care in the clinic. These incidents should never happen, yet it happened three different times in three different specialty clinics. When patients are accused of being angry when requesting that healthcare providers please stop making such insensitive statements to the patient advocate as a form of retaliation, such events should never happen. Being covered with open wounds that started out as a simple rash due to an allergic reaction to a cancer drug, should never have been allowed to happen. The administrative staff, and healthcare providers in the Phoenix VA Medical Center acted out of anger and malice as they denied the timely healthcare to a 100% P&T Disabled Veteran who ended up moving out of state out of fear of being the next veteran allowed to die because they were denied healthcare. The scars to the skin are permanent, but not nearly as serious as the emotional toll taken by being denied healthcare and listening to and reading rude and retaliatory statements by the healthcare providers.

    Empty halls feel like I am in a horror movie!
    Vladmir T.

    Super Detailed and Objective Summary Of Services In various Departments After a few more trips to the Phoenix VA hospital today I thought it was time to update my review and give some detailed information about the good jobs I received from the people in certain departments as well as terrible. -1 Stars for MRI Scheduling: I tore my rotator cuff nearly 6 weeks ago. I called my doctor right away because it really hurts a lot! They made me an Xray appointment and we got that done in a snap! Then they said to schedule an MRI, so I called and they told me I have to wait more than 3 months to be seen!!! I asked if they knew what a torn rotator cuff felt like and that it was painful, they said there is nothing they can do. This is not acceptable. 5 Stars For Inpatient Labs: Everyone at in patient labs were professional and friendly. I got my labs done and was on my way and all was great. The Blonde girl who is pregnant was super friendly and had a good sense of humor. 5 Stars For Podiatry: Everyone was super friendly and they even got me in slightly earlier than my appointment since I showed up early. They were a courteous and professional group of people including the doctor, nurse, medical doctor students plural, and even the people at the desk! I liked my female doctor with the unique and difficult to remember last name... 5 Stars For X-Ray: I showed up to x-ray 10 minutes early and was seen almost immediately so that was pretty awesome. The guy at the desk is always there and he is always a super friendly guy. My blonde haired x-ray technician was also super polite and friendly and made my x-ray experience a pleasant one 5 Stars For Optomotry Doctors: For the optometry department both doctors I interacted with were super nice and friendly. The only trouble with this department is the people at the people at the front desks are not so friendly and seem like they are annoyed and have better things to do than talk to you. This was funny because everyone else was so nice today. Other patients were frustrated as everyone just appears to be talking and looking at computers and not really acknowledging people waiting in line. 2 Stars For Optometry Desk People: I had been waiting in an absolutely empty waiting room for 10 minutes when they texted me and canceled my appointment. The desk staff wasn't friendly, and seemed bothered that I was there for my scheduled appointment. Then they were more bothered that I said I drove a long distance for the appointment and asked if they could honor it. They finally got me in, but man what a rough time.

    Valet parking spots

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    Hold time is a average 45 minutes. The system is broken. The nurse team are not good and broken

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    2 years ago

    I received amazing prompt and professional treatment at the 7th street VA Audiology by Dr. Nicole Marzan!

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    The system is getting worst. The community care department does not return calls, and other departments seem totally lost.

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    This is an amazing hospital.. Great people in the ER.!So understanding and very professional. This is a fantastic place..

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    Page 1 of 4

    Ask the Community - Phoenix VA Health Care System

    Review Highlights - Phoenix VA Health Care System

    Had my colonoscopy on April 8 at Carl Hayden VA Hospital and could not of gone better!

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    St. Joseph's Hospital and Medical Center - Dining room next to cafeteria

    St. Joseph's Hospital and Medical Center

    2.4(487 reviews)
    1.2 mi

    Excellent valet service provided by Luis and Tim--professional, courteous, efficient, and attentive.read more

    Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

    Photos
    St. Joseph's Hospital and Medical Center - My sunrise

    My sunrise

    St. Joseph's Hospital and Medical Center - Entrance to hospital

    Entrance to hospital

    St. Joseph's Hospital and Medical Center - Chapel

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    Chapel

    Arizona Pain Treatment Centers - Doctor gave me this card and TOLD me to go here because I don't have insurance. Not a recommendation, an expectation....

    Arizona Pain Treatment Centers

    4.2(91 reviews)
    2.2 mi

    Great care team; everyone listened to what I had to say about managing my long-term chronic pain…read more Unfortunately, after only one office, it turned out the practice wasn't really in my insurer's network, so I had to move on. Drat!

    This place is doing accchs scams. Kicked me off pain meds because "I don't want to get better" I'm…read morepermanently disabled, and this doctor JUST diagnosed me with scoliosis and then didn't even talk about my X-rays, decided to kick me off pain meds instead. Because I no longer have accchs. They are able to bill accchs $677 for every visit, but now that I pay cash they only make $179 per visit. They forgot to send in my drug tests multiple times! I knew I'd report them to the state board and accchs months ago. I've been talking about all the sketchy shit to my mom and disabled friend for months. So I knew I was going to report them from the start. I am apart of the reason the fbi shut down a ton of sober living homes for human trafficking and double billing. I hate when people break the law and don't follow rules! I'm autistic it's hard to ignore. It's very easy to see when an accchs scam is happening and I felt it happening the second he gave me 10mg oxycodone without starting me on 5mg first. And then he kept letting my pee tests expire and not send to lab. Today the doctor says he is cutting me off pain meds because they don't feel comfortable prescribing them long term. I asked them if I broke the pain contract, they said no. I later get an email saying I'm permanently discharged because I broke The pain contract. They kicked me out of their practice because I am self pay. Discrimination. They're also not billing using correct address' and he's practicing in multiple states with multiple address. I talked to my pharmacist right away and told them everything I experienced and they told me YES this doctor is doing illegal shit. 1/26/26 they said I no longer need to do drug tests to receive my meds, that's illegal. My pharmacist is helping me with filing the report to accchs and the state board. Oh yeah he also gave me a 14 day supply of meds but wrote on the bottle it was a 7 day supply of meds. So I felt like he was trying to trick me or something. I'm not a drug addict so I use my meds properly and this little weird shit he did, did not affect me, I never took more than I was supposed to. But prescribing meds wrong on purpose is illegal as well, malpractice. I've been on prescribed controlled substances since I was 8 years old, I am well aware of how it all works. I've been permanently disabled for 12 years also. And then he tried to get me to do as many x rays as possible before my insurance cut off. He found scoliosis and then cancelled me as a patient immediately. Why would someone do that? He wouldn't even discuss my imagining he ordered. He made me pay $179 to get discharged today. So yeah I knew immediately the second he prescribed meds wrong and gave me 10mg oxycodone right away that he was crooked and I WAS FUCKING RIGHT!!!! If you ever feel weird at pain mgmt ask the pharmacist about it. They can definitely reassure you if you experienced something illegal. Other than that, while I was being prescribed oxycodone for a few months, the appointments were fast and scheduled normally. Just nothing the doctor ever did was normal. Letting my pee tests expire multiple times, writing wrong medication information. Accchs would only allow a 7 day RX and he gave me 14 days and put 7 days on the bottle, so that's called LYING. Lying about how much you're prescribing. All I see is red flags at this place.

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    Arizona Pain Treatment Centers - Charging accchs $677. I see why they don't want my self pay $179 it's not enough money for them.

    Charging accchs $677. I see why they don't want my self pay $179 it's not enough money for them.

    Arizona Pain Treatment Centers - Back to the gym!

    Back to the gym!

    Arizona Pain Treatment Centers - Tired of battling constant headaches? You deserve relief! Our expert team is here to help you live pain-free. 
  Contact us today at 60

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    Tired of battling constant headaches? You deserve relief! Our expert team is here to help you live pain-free. Contact us today at 60

    Abrazo Medical Group Central Family Medicine Center

    Abrazo Medical Group Central Family Medicine Center

    3.7(3 reviews)
    2.9 mi

    It's the future they're learning they're teaching. They're watching two people always around at a…read moretime one doing one watching on teaching both learning and we're the ones that are rewarded with such great effects of care and expertise. I've been to other hospitals. This time went in with pneumonia about 3:30 in the morning Heart rate at 183. The doctor quickly looked at me and told me to do something I'm my heart rate went back back down to 83 and then I started dealing with the rest of the stuff out of me three days in there day and night Two people coming in at a time taking care of you getting you well and better and on your way, other hospitals could've probably took him up to 5 to 10 days however, there are over three days a great way to survive five star stars if I could get more stars I keep giving them to them to all the nurses that were there for me. Tell the specialist to Caribbean to the doctors that looked out for me. Thank you. Also, the multi ages of all the staff there is amazing from the young to the meow to the elders. You all do incredible jobs very well again thank you all.

    The receptionist here doesn't know how to offer good customer service. She is rude and acts like…read moreshe is handling everything. While sitting here waiting for my mom's appointment at 2pm there was other people sitting asking her when they will be seen and there appointment was at 130. My mom didn't get called back till 345. Plus she is telling the other co-workers the patients business and not discreetly. Won't ever bring my mom back here!!! Just very unprofessional!!!!

    North Mountain Medical & Rehabilitation Center

    North Mountain Medical & Rehabilitation Center

    2.6(43 reviews)
    5.1 mi

    I am writing this review from my perspective and also on behalf of my husband who was the patient…read more My husband was a patient from 2/15/22 through 8/31/22. It was continuous with 2 hospitalizations during this time. He was hospitalized since Nov 2021 then transferred to this facility on a ventilator. He was very ill, facing one crisis after another on a daily basis. I visited daily- mostly evenings/nights. I observed firsthand how he was treated along with other patients. The respiratory department provided excellent care, the Director Amy always was available for all of my questions, Janice, the Nurse practitioner as well. Her bedside manners were wonderful- she is very caring and thorough. ALL of the Respiratory Techs are great. They worked endlessly to make sure my husband improved and was cared for. This proved to be difficult much of the time as he was very sick. But they always greeted him/us with a smile, they were patient with my questions and they truly cared. They honestly went above and beyond and we are so very grateful. The nurses were also great, they were patient and compassionate. Always willing to help. The CNA's work long hours, were at times short staffed, but they still always provided great care and service. The Physical & Occupational therapists did a great job working with my husband. They were patient and went at his speed. They were successful in getting him to stand and walk. Calli and her staff are wonderful and they really know what they are doing! This facility is not perfect... no place is. The rooms are a bit small but you make it work. The facility is clean, the staff really work hard and my husband says he felt like family were caring for him. It is difficult at times to get through to the nurses, but they are quite busy, sometimes short staffed as are other departments. But I would keep trying and would get through. You can also request an update at the end of each shift which makes it easier to speak to the nurse. We treated all staff the way we would like to be treated and we never had any issues during my husband's lengthy stay. All departments were accessible, they returned calls, they welcomed questions and concerns and they were very helpful. My husband was sad to leave but since he improved greatly, no longer on a ventilator and able to continue recovery at home, we sadly said good bye. Any imperfections this place may have was greatly compensated by all of the wonderful staff- the care and assistance they provided!

    My brother was there for several months. He passed due to a bug he picked up. All his electronics…read moresuddenly disappeared. Phone, hearing aids, video game, chargers and usb blocks, even toys were missing. F this place

    Photos
    North Mountain Medical & Rehabilitation Center
    North Mountain Medical & Rehabilitation Center - Main entrance

    Main entrance

    North Mountain Medical & Rehabilitation Center - My husband finally leaving after 6 months at this facility and -after a total of almost 10 months of hospitalization.

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    My husband finally leaving after 6 months at this facility and -after a total of almost 10 months of hospitalization.

    Phoenix VA Health Care System - medcenters - Updated May 2026

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