My face became numb on one side after a chiropractor visit. Grumble grumble. I was transferred here…read morefrom another hospital. They were able to assign a room for me right away. They even allowed a family member to transport me so I didn't have to wait 6 to 9 hours for an ambulance to be available. I had a great experience. Caring kind staff. Miguel was the first nurse I met. He was professional and knew so much. He was training a new nurse and he treated her with respect and guided her kindly. He said she was going to be an awesome nurse! I agree.The teamwork, kindness and details taken were great with me and others. The doctor and specialist were so kind. The neurologist cleared me and with my facial numbing spreading the doctor offered for me to stay one more night if I liked for observation. I like how they have transporters who's job strictly is to take patients for testing or to the door to be released. The bed was comfy. Even the transport beds. The hospital room food was delicious. The nurse Ashley I had the next day was great as well. Sometimes you have to wait for a nursing assistant. They probably could have used 2 on the floor as busy as they are. Helpful hint. My roommate was not allowed to walk on her own and if it took a long time for the NA to come she we found if you took some weight off the bed it sets off a loud alarm. They come right away! =) She was very kind and understanding as a patient. It works both ways! My mom had watched the girls while I was there as my husband gets to work all Labor Day weekend, and she is a feeder! Our one our daughters went to bed with a tummy ache and woke up nauseous. She began having fainting spells. Knowing it was her vagus nerve I didn't panic, but it continued to happen and she was tired. I played safer than sorry after talking with her on call pediatrician. They recommended a visit so we were back, but in ER. Patients screaming in pain, yelling, crying had me in tears as I do not do well in hospitals. I heard doctors and nurses giving comfort. Reminding patients not to apologize as they understood they were in pain and that it will be okay calming them down kindly. Working so well together and being professional. Patients walking right up to the doctor station asking questions rather than waiting received kind answers and comforted. Amber, a nurse was really getting a hard time from a patient and she took it like a pro. Treated him well and kept on trucking. This is what patients want to see. This is what the hospital wants to hear and knowing that Banner reads their reviews I thought it was important to share. Funny how we can't wait to get care inside the hospital then can't wait to get out! They do a good job getting paperwork fast so you can be on your way. Makes room for the next patient faster. If you are coming to visit a family member who is arriving by ambulance just walk in emergency entrance and the security officer is on the right. I like how you check out and they go over all the treatment paperwork with you. It now has a handy QR code printed on it so you can pull up all tests results, like blood, MRI and CT scans for example. That way you can be prepared if you need to follow up with your primary care doctor or specialist.

We sat in the ER for 6 HOURS... while little kids with tummy aches got taken back in minutes,…read morepeople who literally walked in feeling "off" got taken back almost instantly. My elderly father's nephrostomy tubes came out of his back and he needed to be seen urgently.... Nope... He had to sit in the lobby and wait for over SIX HOURS. There was another person in the lobby practically dying, with a fever of 103 and turning yellow. He had to wait for hours. Another person who was severely handicapped and couldn't speak sat in the lobby for over 5 hours. People will die if they come to this emergency room. By far the worst ER department I've ever set foot in.

Banner 100 times better than Honor Health. in MY opinion…read more compassion, follow up, and every area I can think of. My life changed for the better when leaving honorhealth and goint to banner.

I had MOHS Surgery in June of 2022 from Dr. Joshua Tournas for Squamous Cell Carcinoma and 1 Basal…read moreCell Carcinoma. I was pleased with the overall results but in removing the Basal Cell on my forehead, Dr Tournas pressed exceedingly hard and literally left a large, noticeable dent in my forehead reminiscent of a Frankenstein scar. I will not return for any further treatment if needed to this Surgeon. I feel it was unnecessary to push so hard as to create a dent as it was the smallest spot.

Love is forever and it's bonds touch us all deep down!…read more All those smiling faces staring back at me. How I feel so lost? When your loved ones health is unstable we look to those professionals for the answers. It's written all over my face, the worry. Grandma is now in the best of hands. She has doctor after nurse that will go beyond themselves. As I sit here in the waiting area, maybe I should stop drinking coffee as my hands tremble they are unable to keep from shaking. It's three am! The cell phone rings! Then it rings again! As you come from a deep sleep you answer. "Somebody better be dead!" Actually it's a similar kind of call comes in the middle of the early morning; your dearest and most respected member of the family has fallen! We rush her to the hospital and you play the waiting game! What made her fall? Could you of truly been there to catch her in the shower? We all know the answer deep down, No! Mercy upon us all. Grandma is in the hands of the elite and finest works. Those that put themselves in danger every day at the cost of themselves. Sacrificing their own lives and that of their families to save others. Front line workers, these are the ones that my grandma is in care of. Above and beyond the call of their oath. If it was not for COVID I would give some random hugs out. Grandma is resting. With the current restrictions you are not able to visit long. A full time patient aid is available and at the bed side of the patient all the time. No more falling for grandma with this level of quality care. Most of the tests are performed in her room next to the hospital bed. The staff are required to wear a mask at all times. As a visitor you have the same rules, "wear the mask too." The road ahead is long, grandma is returning home today. The advances in heart health are among the best here at Boswell. Test after test we were given or offered. In the end a test can only give advice. The patient should have the ultimate voice when it comes to their "own" health. As a family we are making the wishes of the patient come to fruition. No dialysis no surgery. "When the good Lord wants me he can come get me!" Grandma yells unto high. She has proclaimed her wishes. They are granted. Its not all smiles. The burden from one human to another can be overwhelming. How to deliver bad news to a patient ? The doctors gave my grandmother three to six months without dialysis treatments. They recommended that she go into assisted living and give up her humanity it seems. For those patients whom do not have a support family this would be greatly beneficial or even appreciated. The diagnosis was fair and spelled out with two different expectations. You can appreciate the mental image of how life will be with your loved one in your mind. Huge appreciation to the family of doctors and nurses that make the lives of patients sunny. You wash the patients storms away and replace the clouds with rainbows. The family's of the patient are treated with the respect they deserve. The staff is patient, understanding and ethical. They provide for cultural purposes and honor critical family traditions. Keep up the stellar service that you create for the communities health and well being! Stay safe! Stay strong! Your in the front lines performing all the working of a beautiful clean life!

My Mom was here for a critical hemoglobin, this hospital provider Jenny Kunik and the nurse that…read moreprovided her care treated her like a piece of garbage. I'm sorry you are overworked and understaffed. You took a hippocratic oath!! If you aren't willing to stand by that oath then please remove yourself from healthcare entirely. You will at least be reported to the appropriate board.

My husband and I had been fighting a bug for several days and since our primary care doctors…read morecouldn't see us, we came in to get checked out. Signed in at reception and were ushered back in a minute - literally. Vitals recorded for both, Doctor came in and did his thing, had our paperwork and were out the door in 1 1/2 hrs. I can't say enough good things about this clinic. They all do their jobs well and you don't feel like a number. Admittedly we weren't that sick, but were reassured we were on the right path to health. As the nurse gave us our discharge papers he commented that he was dreading 2 patients at once but they were all amazed how nice we were. I wish our primary doctors were this way. This was my 3rd time here and my husband's 2nd. Every time has been spot on. Thanks!

If I could give this place I would give 0 stars. My husband…read morewas recently diagnosed with Influenza-A. We had gone to an urgent care down the road who recommended us go to the emergency room for additional testing. I arrived with all the documentation for Dignity Health only for every single employee to disregard our issues. The doctor essentially refused my husband care and was incredibly dismissive. I have filed a complaint to the medical board because to not even attempt to help a patient and to not head another doctors recommendations goes against their oaths as doctors. I will fight this and I am incredibly disappointed in this facility. If you want genuine help, don't go here. I won't share the doctors name because I don't anticipate him having his license for much longer.

I've been here 3 times and every time I have had exceptional care. One thing that stands out to me…read moreis that they are quick. They get you in, take care of the problem and get you out. Last time I was there, I couldn't move my arm, it was so painful. They gave me an injection in the sore area, and I haven't had a problem since. I really appreciate how professional and caring they are. Thank you Abrazzo

As a patient who has been in the hospital many times, I can honestly say that I have never beeb…read moretreated so well by the staff. I would like to acknowledge Amy my nurse who went above and beyond for me. Also, Yvette the CMA who was so special and so nice.

Great experience from start to finish here. Arrived with hubs who was having chest pain around 2 am…read moreon December 22, 2025, to the ER. Parking was good. Plenty of spots close to ER and general entrance after driving through ER drop off. Hubs was admitted fairly quickly and I was able to follow after they got his preliminary vitals. ER doctors and staff were knowledgeable and professional while keeping great bedside manner and keeping me involved and informed. I learned that morphine is not only a pain killer but helps blood flow and not clot in heart attack victims. Also, to keep chewable baby aspirin at home in case of heart attack (for acute use, not to use daily). Hubs was taken to the Cath Lab as soon as possible and prepped for catheter probe, awaiting arrival of Dr. Shaia, the cardiologist. I was led to the waiting room and informed about timelines for procedure. The nurses pointed out where visitor restrooms were. My only complaint is that a couch, no matter the size or type, be placed in the waiting room. Since no one was there between 3:00am and 6:00am, I stretched out on a low long table with my head on the chair to try to catch a few minutes of sleep while waiting. When procedure ended, Dr. Shaia came out and took time to explain results and answer my questions. I was then asked to follow hubs and nurses to the ICU, where I was taken to the ICU waiting room while they got him settled in a room. Because he wasn't a critical care patient, more than two were allowed in his room. His Unit 3A RN, Paulo, was excellent. He cared for hubs and provided me with information and was positive and friendly. Yves, his NA, was also great. It was explained to me that morning that Del E. Webb specializes in gastrointestinal issues, while Banner Boswell specializes in cardiology, and to prepare for him to be transported sometime that day whenever a doctor and a bed became available. When ready, he was taken by ambulance to Boswell. This all happened smoothly and before bedtime that night. I had so many worries when arriving, choosing this hospital because it was closest to me, and not knowing about staffing since it was so close to Christmas and holidays. I feel like I made the right choice. This hospital gave hubs great care.

I did not feel safe at this hospital. They were not following a routine. I felt like it was elder…read moreabuse. I will never ever go back to banner del Webb Hospital in Sun City, Arizona. After I filed a complaint, they called to tell me that basically the hospital didn't do anything wrong. They don't care or at least they didn't care about me.

I would go there yearly for my son, if I could afford it. Dr. P is amazing. He has transformed my…read moreAutistic, non-verbal child, from a kid who rocks and stares into space to a kid who comes when you call him, cleans up his own mess and tells us his wants by pointing. He is truly amazing.

The doctors are great and definitely helped me. However, the follow up is terrible. I had pneumonia…read more, when I needed to follow up. I had to wait five days, when I got there for the follow up. It took over an hour to be seen and I had to leave without being seen , when I tried to reschedule. They wouldn't get me back in for three weeks, after bilateral pneumonia!!, how was that follow up? For three weeks they can't get me to listen to my lungs for a five minute follow up. I think the doctors are great if you can get past the rude front office.

The best staff - very supportive and caring at time when I needed them most and was unsure of the…read moreoutcome, I appreciate them so much

Care in the trauma ER by the dr and trauma nurse were exemplary. However, I understand staffing…read moreratios. My issue is with getting my medical records. They use MRO, a 3rd party vendor. I submitted a request on the 20th for my records of this admission. The company stated it had been delivered. After 2 separate calls to MRO informing them I NEVER got my medical records I now question who has all my personal info. Trying to contact anyone at Banner is an exercise in frustration.

Received exceptional care from staff and doctors. We entered through the emergency room, we…read morereceived the immediate attention. Had blood work x-rays, and CT scans done in a very timely manner. Once submitted to the hospital, the nursing staff and doctors were outstanding. Always available to answer questions and address concerns. Hospital staff was very helpful.

I was inpatient for 10 days in this facility. The staff is exceptional. I started in the emergency…read moreroom, then the ICU, and lastly the 4th floor. All the staff was knowledgeable in their specialty as well as kind, and considerate about my health and dignity. I had tests and many lab draws during this stay. One test in particular (lumbar puncture) I must commend the doctors and staff. Three physicians and PACU staff treated my fears and concerns as if I was the only patient in the area. Nothing but good things to say about all staff that assisted me to health. The only negative is the daily automatic robo calls to see how I was doing. If Banner Boswell Medical Center really wants to know my information, have a live case manager call me.

Quick efficient check in stations. Before my wife could complete her forms she was called back to…read morebe treated. The triage nurse was fast, friendly and professional. The staff physician was phenomenal, both in his bedside manner and professional treatment. he calmly explained what the situation was and how it would be resolved and then did it. We were in and out in just over an hour. This is the ONLY Urgent Care we use.

On July 3rd, 2026 our daughter was experiencing severe left flank pain with associated nausea…read more Based on our clinical experience, as well as our own personal histories with kidney stones, my wife and I easily recognized that our daughter was experiencing a kidney stone of her own. At about 1AM we took her to the stand-alone ER at Honor Health Complete Care in Surprise, AZ. Once she was taken to the treatment area, a saline lock was placed. When Dr. Heather Ogden-Hamilton came in to the room, she did a cursory physical exam, and then proceeded to tell her that her pain was likely musculoskeletal. She ordered a muscle relaxant and oral ketorolac and a CT scan. All the while, the doctor continually dismissed the severity of our daughter's pain. Once the CT was done, the doctor returned and informed our daughter that she had a 5mm stone in her left kidney, but that it shouldn't be causing as much pain as she was experiencing, and continued to attribute the pain as musculoskeletal. She was eventually discharged, and the doctor faxed prescriptions for Flomax, cyclobenzaprine, ketorolac, and oxycodone. It should be noted that our daughter was given NO IV fluids during her time in the ER (which, along with adequate pain management, is standard of care for patients with acute pain from kidney stones). When we went to pick up the prescriptions from our pharmacy, all but the oxycodone were filled. The opioid was not filled because, in Arizona, controlled substances are required by law to be ordered electronically (fax does not count), a fact that is pretty well known by any provider who has practiced in the state since the law was passed in 2017. It was 3 days from discharge to when she finally was able to get the prescription sent electronically. On the morning of July 20th, she had a return of her severe pain, and had to be taken back to the ER (a different one), where she was given appropriate pain relief and IV fluids, and a repeat CT scan was done. The new scan revealed that the stone was, in fact, 7mm (a huge difference in terms of kidney stones) as well as hydronephrosis and acute kidney damage. She was admitted and scheduled for a lithotripsy the next day. Unfortunately, because her ureters are very narrow, the urologist had to place a stent and have her return in 2 weeks for a second attempt at the procedure. Once they do the procedure, she will need to have the stent remain for a few weeks. The urologist also indicated that she may well have some degree of permanent kidney damage. Had Dr. Ogden-Hamilton made an accurate diagnosis of the size of the stone, and had she acted appropriately in managing the issue (i.e. a transfer to a higher level of care), there would not have been a delay in definitive treatment, and she could have been spared unnecessary pain and kidney damage.