My face became numb on one side after a chiropractor visit. Grumble grumble. I was transferred here…read morefrom another hospital. They were able to assign a room for me right away. They even allowed a family member to transport me so I didn't have to wait 6 to 9 hours for an ambulance to be available. I had a great experience. Caring kind staff. Miguel was the first nurse I met. He was professional and knew so much. He was training a new nurse and he treated her with respect and guided her kindly. He said she was going to be an awesome nurse! I agree.The teamwork, kindness and details taken were great with me and others. The doctor and specialist were so kind. The neurologist cleared me and with my facial numbing spreading the doctor offered for me to stay one more night if I liked for observation. I like how they have transporters who's job strictly is to take patients for testing or to the door to be released. The bed was comfy. Even the transport beds. The hospital room food was delicious. The nurse Ashley I had the next day was great as well. Sometimes you have to wait for a nursing assistant. They probably could have used 2 on the floor as busy as they are. Helpful hint. My roommate was not allowed to walk on her own and if it took a long time for the NA to come she we found if you took some weight off the bed it sets off a loud alarm. They come right away! =) She was very kind and understanding as a patient. It works both ways! My mom had watched the girls while I was there as my husband gets to work all Labor Day weekend, and she is a feeder! Our one our daughters went to bed with a tummy ache and woke up nauseous. She began having fainting spells. Knowing it was her vagus nerve I didn't panic, but it continued to happen and she was tired. I played safer than sorry after talking with her on call pediatrician. They recommended a visit so we were back, but in ER. Patients screaming in pain, yelling, crying had me in tears as I do not do well in hospitals. I heard doctors and nurses giving comfort. Reminding patients not to apologize as they understood they were in pain and that it will be okay calming them down kindly. Working so well together and being professional. Patients walking right up to the doctor station asking questions rather than waiting received kind answers and comforted. Amber, a nurse was really getting a hard time from a patient and she took it like a pro. Treated him well and kept on trucking. This is what patients want to see. This is what the hospital wants to hear and knowing that Banner reads their reviews I thought it was important to share. Funny how we can't wait to get care inside the hospital then can't wait to get out! They do a good job getting paperwork fast so you can be on your way. Makes room for the next patient faster. If you are coming to visit a family member who is arriving by ambulance just walk in emergency entrance and the security officer is on the right. I like how you check out and they go over all the treatment paperwork with you. It now has a handy QR code printed on it so you can pull up all tests results, like blood, MRI and CT scans for example. That way you can be prepared if you need to follow up with your primary care doctor or specialist.

I took a relative to this hospital due to chest pain and breathing issues. Going into this hospital…read morewas very easy and the staff was very helpful. However, it seamed like they were just trying to diagnose without having all the test results back. They decided to keep my relative in the hospital for a couple of days. The room that she was in was sooo disgusting. When we were in the ER it was also very dirty but I chocked it up to the large volume of people who come in. But the room was awful! Here are a few pictures of the floors in the room and the suction apparatus that was obviously used by someone else. I was sooo grossed out.

Banner 100 times better than Honor Health. in MY opinion…read more compassion, follow up, and every area I can think of. My life changed for the better when leaving honorhealth and goint to banner.

I had MOHS Surgery in June of 2022 from Dr. Joshua Tournas for Squamous Cell Carcinoma and 1 Basal…read moreCell Carcinoma. I was pleased with the overall results but in removing the Basal Cell on my forehead, Dr Tournas pressed exceedingly hard and literally left a large, noticeable dent in my forehead reminiscent of a Frankenstein scar. I will not return for any further treatment if needed to this Surgeon. I feel it was unnecessary to push so hard as to create a dent as it was the smallest spot.

My Mom was here for a critical hemoglobin, this hospital provider Jenny Kunik and the nurse that…read moreprovided her care treated her like a piece of garbage. I'm sorry you are overworked and understaffed. You took a hippocratic oath!! If you aren't willing to stand by that oath then please remove yourself from healthcare entirely. You will at least be reported to the appropriate board.

This is got to be the absolute worst hospital I have ever seen in my entire life. It's basically a…read moreplace they send you to die not to get better. My father in law has been here for 4 days and has gotten zero care for anything!!!! He has wounds on his legs - nurse comes in says I will be back to dress them in a few minutes - 24 hours later there dressings and meds are still on the bedside table and they never came back. He had a physical therapist come in to work with him and she walked him from the bed to a chair in the corner said she would be back that was almost 2 days ago and she never came back. Like I said a place to die PERIOD!!!

My husband and I had been fighting a bug for several days and since our primary care doctors…read morecouldn't see us, we came in to get checked out. Signed in at reception and were ushered back in a minute - literally. Vitals recorded for both, Doctor came in and did his thing, had our paperwork and were out the door in 1 1/2 hrs. I can't say enough good things about this clinic. They all do their jobs well and you don't feel like a number. Admittedly we weren't that sick, but were reassured we were on the right path to health. As the nurse gave us our discharge papers he commented that he was dreading 2 patients at once but they were all amazed how nice we were. I wish our primary doctors were this way. This was my 3rd time here and my husband's 2nd. Every time has been spot on. Thanks!

If I could give this place I would give 0 stars. My husband…read morewas recently diagnosed with Influenza-A. We had gone to an urgent care down the road who recommended us go to the emergency room for additional testing. I arrived with all the documentation for Dignity Health only for every single employee to disregard our issues. The doctor essentially refused my husband care and was incredibly dismissive. I have filed a complaint to the medical board because to not even attempt to help a patient and to not head another doctors recommendations goes against their oaths as doctors. I will fight this and I am incredibly disappointed in this facility. If you want genuine help, don't go here. I won't share the doctors name because I don't anticipate him having his license for much longer.

I've been here 3 times and every time I have had exceptional care. One thing that stands out to me…read moreis that they are quick. They get you in, take care of the problem and get you out. Last time I was there, I couldn't move my arm, it was so painful. They gave me an injection in the sore area, and I haven't had a problem since. I really appreciate how professional and caring they are. Thank you Abrazzo

As a patient who has been in the hospital many times, I can honestly say that I have never beeb…read moretreated so well by the staff. I would like to acknowledge Amy my nurse who went above and beyond for me. Also, Yvette the CMA who was so special and so nice.

Great experience from start to finish here. Arrived with hubs who was having chest pain around 2 am…read moreon December 22, 2025, to the ER. Parking was good. Plenty of spots close to ER and general entrance after driving through ER drop off. Hubs was admitted fairly quickly and I was able to follow after they got his preliminary vitals. ER doctors and staff were knowledgeable and professional while keeping great bedside manner and keeping me involved and informed. I learned that morphine is not only a pain killer but helps blood flow and not clot in heart attack victims. Also, to keep chewable baby aspirin at home in case of heart attack (for acute use, not to use daily). Hubs was taken to the Cath Lab as soon as possible and prepped for catheter probe, awaiting arrival of Dr. Shaia, the cardiologist. I was led to the waiting room and informed about timelines for procedure. The nurses pointed out where visitor restrooms were. My only complaint is that a couch, no matter the size or type, be placed in the waiting room. Since no one was there between 3:00am and 6:00am, I stretched out on a low long table with my head on the chair to try to catch a few minutes of sleep while waiting. When procedure ended, Dr. Shaia came out and took time to explain results and answer my questions. I was then asked to follow hubs and nurses to the ICU, where I was taken to the ICU waiting room while they got him settled in a room. Because he wasn't a critical care patient, more than two were allowed in his room. His Unit 3A RN, Paulo, was excellent. He cared for hubs and provided me with information and was positive and friendly. Yves, his NA, was also great. It was explained to me that morning that Del E. Webb specializes in gastrointestinal issues, while Banner Boswell specializes in cardiology, and to prepare for him to be transported sometime that day whenever a doctor and a bed became available. When ready, he was taken by ambulance to Boswell. This all happened smoothly and before bedtime that night. I had so many worries when arriving, choosing this hospital because it was closest to me, and not knowing about staffing since it was so close to Christmas and holidays. I feel like I made the right choice. This hospital gave hubs great care.

Worst experience at an ER Department. Went in for palpitations and dizziness. Ended up sitting in…read moreER Department for over 4 hours before being taken to the back. Once in the back I was put on a stretcher in the hallway in front of a patient room and the bathroom. The patient preceded to scream and moan at the top of their lungs with alarms going off like crazy. Staff standing there arguing with the mother. There was a total lack of privacy. Anytime nurse or doctor talked to me, everyone in hallway could hear. Felt very unsafe there and totally ignored. The lack of quality care was completely unreal. Completed disregard for my issues and made me feel like a burden. Never did get a room and left the ER feeling as bad if not worse than when I came in. I will NEVER visit this ER or hospital again.

I would go there yearly for my son, if I could afford it. Dr. P is amazing. He has transformed my…read moreAutistic, non-verbal child, from a kid who rocks and stares into space to a kid who comes when you call him, cleans up his own mess and tells us his wants by pointing. He is truly amazing.

I brought my mother to Total Wellness Medical Center in Surprise for care, and we had a very…read morepositive experience. The staff was incredibly friendly, welcoming, and kind to both of us. They created a comfortable and reassuring atmosphere, which meant a lot while I was there supporting my mother. Everyone we interacted with was positive, professional, and caring. I really appreciated how we were treated and would definitely recommend Total Wellness Medical Center to others looking for compassionate care.

The best staff - very supportive and caring at time when I needed them most and was unsure of the…read moreoutcome, I appreciate them so much

Parking is a nightmare. The hospital is a maze. We were in an observation room that no one ever…read moreobserved, including nurses. The Emergency Waiting area didn't have enough seating. Staff would appear and mispronounce names so you couldn't tell if it was you. Just a suggestion, hand out frigging numbers maybe? Forget trying to get meal service. The room didn't have a menu, we hunted for a nurse at the nurses station and no one was there. The in room TV screen didn't have a menu. We are an elderly couple so don't try this hospital...ever!

Received exceptional care from staff and doctors. We entered through the emergency room, we…read morereceived the immediate attention. Had blood work x-rays, and CT scans done in a very timely manner. Once submitted to the hospital, the nursing staff and doctors were outstanding. Always available to answer questions and address concerns. Hospital staff was very helpful.

After days of listening to condescending treatment to an experienced professional, caring, stressed…read morefamily members and friends of a critically ill patient... writing my reviews! Nurses are the ADVOCATES, eyes and ears and hands on to help heal patients and inform physicians... family and friends are also advocates for their family member as we know their history BEST! Read it ask questions and learn your patient! Several day ICU nurses 1B and a day House supervisor gets a 1/10 as there is no kindness, no sympathy, disrespectful, terrible terrible rude communicators, condescending, no empathy, no hands on and no talking to the patient or family whatsoever! Leaving a patient without a sheet or blanket and body temp 36.7-36.9 ... can understand with a fever but!?!? Rooms are cold...being told oh he can't feel the cold! Really? Family and friends their Perception is one's reality! I know that was taught in nursing classes! Put a sheet or blanket over patient unless a valid reason Not to! The Same Day nurse Never came into the room hours 11-5 to evaluate or speak to the patient or speak to family or friends on separate day shifts! Kept saying she is busy she is busy!...We were shocked seeing RN literally telling their charge RN saying she has been in the room all day and was there 10 min out of 6 hours, at the doorway! Having others step in room or just ignoring the patient & family most of the day shift is this her go to? Talking to family and patient friends like they are idiots is a reflection of her low self esteem and lack of knowledge and wisdom! What about the nurse talking to the patient who is HOH and on a vent From the doorway about if they have pain...to avoid a gown and gloves! or nurses who do not pass any messages or questions on to the physicians during AM rounds or that family is there and been waiting or have called Doctor back! The ICU RN staff, primarily days needs some more education and personal lessons to learn SYMPATHY AND EMPATHY for patient and family Or Leave the nursing field! My dogs get better care than Boswell ICU B! Yes, We see and listen to the rude, condescending nurses, watching the computer only, while sitting 25 feet away and just ignoring actual in room or eyeballing the patient ...that is more than one day shift RN on 1B. Also a Days House supervisor needs some education in conflict resolution and solutions not Defense of her staff and treating family like we are making the scenario up! That's an epic failure as a days house supervisor! Need more experience or education! BTW Eliquis is not the same as Heparin Look it up nurses!!! The stand out, amazing 1B 10/10 RN s ... well their co workers know who they are and so do we! Your passion and knowledge and caring is what all staff should act like! You hold a PROFESSIONAL RN LICENSE! Act it!

Quick efficient check in stations. Before my wife could complete her forms she was called back to…read morebe treated. The triage nurse was fast, friendly and professional. The staff physician was phenomenal, both in his bedside manner and professional treatment. he calmly explained what the situation was and how it would be resolved and then did it. We were in and out in just over an hour. This is the ONLY Urgent Care we use.

On July 3rd, 2026 our daughter was experiencing severe left flank pain with associated nausea…read more Based on our clinical experience, as well as our own personal histories with kidney stones, my wife and I easily recognized that our daughter was experiencing a kidney stone of her own. At about 1AM we took her to the stand-alone ER at Honor Health Complete Care in Surprise, AZ. Once she was taken to the treatment area, a saline lock was placed. When Dr. Heather Ogden-Hamilton came in to the room, she did a cursory physical exam, and then proceeded to tell her that her pain was likely musculoskeletal. She ordered a muscle relaxant and oral ketorolac and a CT scan. All the while, the doctor continually dismissed the severity of our daughter's pain. Once the CT was done, the doctor returned and informed our daughter that she had a 5mm stone in her left kidney, but that it shouldn't be causing as much pain as she was experiencing, and continued to attribute the pain as musculoskeletal. She was eventually discharged, and the doctor faxed prescriptions for Flomax, cyclobenzaprine, ketorolac, and oxycodone. It should be noted that our daughter was given NO IV fluids during her time in the ER (which, along with adequate pain management, is standard of care for patients with acute pain from kidney stones). When we went to pick up the prescriptions from our pharmacy, all but the oxycodone were filled. The opioid was not filled because, in Arizona, controlled substances are required by law to be ordered electronically (fax does not count), a fact that is pretty well known by any provider who has practiced in the state since the law was passed in 2017. It was 3 days from discharge to when she finally was able to get the prescription sent electronically. On the morning of July 20th, she had a return of her severe pain, and had to be taken back to the ER (a different one), where she was given appropriate pain relief and IV fluids, and a repeat CT scan was done. The new scan revealed that the stone was, in fact, 7mm (a huge difference in terms of kidney stones) as well as hydronephrosis and acute kidney damage. She was admitted and scheduled for a lithotripsy the next day. Unfortunately, because her ureters are very narrow, the urologist had to place a stent and have her return in 2 weeks for a second attempt at the procedure. Once they do the procedure, she will need to have the stent remain for a few weeks. The urologist also indicated that she may well have some degree of permanent kidney damage. Had Dr. Ogden-Hamilton made an accurate diagnosis of the size of the stone, and had she acted appropriately in managing the issue (i.e. a transfer to a higher level of care), there would not have been a delay in definitive treatment, and she could have been spared unnecessary pain and kidney damage.