I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, unprofessional, and avoidable... bypass this location if you can zero stars!

Fast, polite, and professional…read more... Maybe I walked on on a good day or perhaps they get a lot of unhappy people through their door to begin with. I was a walk-in in the middle of the day expecting an hour or so to be called back, at least I was hoping no more. That was their estimate as well. But they moved quickly with clearing out the waiting room and I was sitting with my assigned vampire, Nevaeha, inside of 20 minutes. It is rare that I get a phlebotomist that will randomely go to my right arm and without hesitation find a vein with one quick stick of the needle and strike blood as if she have been doing it all her life. OK, no one has ever drawn blood from my right arm ever, only my left. But this seasoned pro, Nevaeha, has only been at it for less than 6 months. I was so impressed I now have this location and the phlebotomist name in my phone book for next time. And when I needed something at the front desk, everyone was accommodating, friendly, and as professional as Nevaeha. Crossing my fingers all my lab results are done before my doctor's appointment in just under 2 weeks. Thank you for a hassle free and painless stick!

Surprised this company is doing well. It should be gone out of business! They handled my billing…read moreterribly wrong, their office submitted the claims with incorrect member ID, thus got rejected by the insurance company. I contacted Labcorp numerous times without resolve. It was very frustrating. Months later, they still insist not to resubmit the claims with the correct member ID. Do they really care about getting paid? Guess not.

I've been here 4 times in the past two months. Unfortunately for the same tests. The first time I…read morenaively thought the lab requests that my pcp's office sent to lab Corp would be on file and I could simply schedule an appointment and have the specimens drawn - nope. Apparently this is not a isolated event, as other patrons were told the same. The next time I came I had the lab requests in paper form. But apparently the lesson at the desk felt that I only needed certain tests drawn not all that were on the lab forms. So when I returned to the pcp there was missing results that just simply weren't entered to be done on the specimens provided. Third time, I signed in using their check in iPad only to not be called up until I went to the desk and then be told to go back to the check in kiosk again and wait some more. Forth time I came prepared, had paperwork, ear buds, and plenty of time to waste waiting as each time I've tried to get an appointment online it's a 2 week wait. I would strongly recommend using Sonora quest if your hmo pays for it, as I thought they were bad but lab Corp certainly had lowered the bar..

Came in today for my every couple month bloodwork! Didn't have an appt this time. I got…read morecalled in within 20 minutes! What a pleasant surprise. It's not always this fast. But today there weren't that many people in lobby so I timed it perfect. The lady doing my draw was very nice! I'm not an easy stick. But it got handled!

Make an appointment online and self check in. Fairly straightforward. If you get there right when…read morethey open, there will be a line of people, but it moves fairly quickly as long as people know how to self check in. Facility is clean and my lab tech was friendly.

Great Dr. and staff…read more Dr. Hatfield is direct, friendly (infectious smile) and clearly knows his business. I was especially impressed with the efficiency of the friendly staff. They have a lot of people working there. I'm a new patient, but can't think of a thing I'd change. Nice work all!

I have an adult son with Down syndrome. We loved Dr. Scott Hatfield and were sad to see him leave…read more This office was bought up by Village Medical. Today we saw the PA name Loren Eberhard and he was truly wonderful with my son. I had plenty of time to ask him questions and he gave me some great suggestions. I thought I would leave this office, but after meeting him and his dear staff, Yassmin and Maria, we're all in. Thank you, Loren. Sincerely, Gina Johnson

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, unprofessional, and avoidable... bypass this location if you can zero stars!

Today, we had to get blood work done for my little one. We had been here before when he was an…read moreinfant, and the level of care then was just the same this time around. The staff was very friendly and assisted us in comforting the little guy. If you've never been to Banner Gateway, it can be pretty confusing getting around. The lab is inside the second building behind the main hospital. You will see Canyon Springs Medical Center, and that is where the lab will be (on the 3rd floor). Upon entering the lab, you just sign in on either of the kiosks and wait for your turn.

DO NOT COME HERE. Owner doesn't care about the workers not…read morehaving the correct training or understanding when it comes to filling out paperwork. I need a doctor or a medical professionals signature and the medical assistant falsified my document and signed it as if she was a doctor. Seriously do not come here.

Went here for an early gender test. They told me 2-4 business days for results. I called on day 3…read morewith concern I hadn't received confirmation they had my labs and were working on results. I called again today on day 4 twice and they finally call back and said they lost my blood in a snowstorm. Requiring a redraw and another 2-4 days. No option to expedite my re-draw. So I cancelled and got a refund. Would rather go to Reveal 3/D in Gilbert for early gender test while pregnant.

I visited the Sonora Quest lab at 155 E Warner after my doctor recommended tests, a location that,…read moreamusingly, isn't even listed on Yelp. I asked to schedule an appointment, but the two staff behind the counter were absorbed in their phones. One finally tossed me a card with a QR code and said, "Scan this to book." I did, and arrived for my 7:30 slot, signed in at 7:25, only to be ignored until after 8:00. The same woman who gave me the card then called to request my insurance information. I pointed out my appt time, and she said I wasn't on their schedule, and hinted that multiple people were having trouble with the booking system. Frustrating, unprofessional, and avoidable... bypass this location if you can zero stars!

FIVE stars all the way cause they fit me in on a Friday evening 30 minutes before closing even…read morethough they were full and I'm sure in their line of work people aren't usually very kind! Appreciate Karla and Tyrone so very much!

Repeatedly had same issue that this location with them unable to find/verify order documents and…read morealways have the same answer for me. My answer is their system is clearly not up to date as I had no issues going down the street with the same order and got the tests done. Don't waste your time and go somewhere that is more professional.

I've been here a few times now and have always had a great experience. You do need to make an…read moreappointment, but I've never had an issue with availability. They don't accept insurance here since you need a doctor's order to bill insurance, but you can submit the receipt to your insurance for possible reimbursement. I haven't tried it yet so I'm not sure if it works. You can basically request just about any lab test here without needing a doctor's order. Very handy if you know what you need. The staff is always professional, knowledgeable and friendly. I've been in and out very quickly. The facility is clean. I highly recommend this place!

My 15 month old had to have blood draw to check for lead and anemia. The lady who took his blood…read morewas so gone didn't even feel it. Appointment was made and check in was super easy. They got us in the back for blood draw in no time.

This place is a great alternative to the big laboratory facilities in the valley where you get…read morestuck waiting for a long period just for a scheduled blood draw. Found this place this morning and I had an appointment scheduled online within 45 minutes and I'm already heading back to work. Very clean facility, super friendly, and super convenient. My husband said they sent his lab results via email or you can obtain them via portal and we just have to forward them onto the ordering physician. Highly recommend!

I've been to worse Labcorps, i like my regular phlebotomist here she's very good and that's why i…read morestay with this one. The front desk is a different story, the regular lady is usually pretty rude and yesterday they had a younger girl with white and purple hair who was also rude. It's like they don't realize they're dealing with people who are getting bloodwork, no one wants to have to get bloodwork, best case scenario it's routine yearly stuff but I've often had to get bloodwork to continue getting different medications, to rule in or out things like cancer, etc all things that are already anxiety causing. No one needs to be treated poorly by a front desk person at a box place. This time though was extra special since they decorated for Easter...i don't mind bunnies, flowers, etc but I'm 0% religious and didn't really appreciate having it shoved in my face.

I'm a regular at Sonoran quest but since my company paid for my wellness exam that included…read morebloodwork, I went to Labcorp yesterday. The employees were less than moderately friendly and they were super busy too. One thing I liked is that it shows your initials on TV screen for all the walk-in's and appointments. I had an appointment but didn't seem to make a difference as they got me in 30 minutes after my scheduled appointment.