Great Dr. and staff Dr. Hatfield is direct, friendly (infectious smile) and clearly knows his business. I was especially impressed with the efficiency of the friendly staff. They have a lot of people working there. I'm a new patient, but can't think of a thing I'd change. Nice work all! read more

I have an adult son with Down syndrome. We loved Dr. Scott Hatfield and were sad to see him leave. This office was bought up by Village Medical. Today we saw the PA name Loren Eberhard and he was truly wonderful with my son. I had plenty of time to ask him questions and he gave me some great suggestions. I thought I would leave this office, but after meeting him and his dear staff, Yassmin and Maria, we're all in. Thank you, Loren. Sincerely, Gina Johnson read more

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Sooo very disappointed in Hatfield Medical. I was a client over 3 yrs ago. Gave glowing reviews, got booted when they stopped taking my insurance. Now I'm close to 65 have qualified insurance until Medicare in November and wanted to reastablish as my husband goes there too only to be denied because they are not taking new patients. I'm from the Midwest and medical there is so much better and easier. 8/6 Well if you keep barking eventually someone listens. I told my husband (current patient of this office) my treatment on the call service and he made a call back and explained my issue to another person who seemed to be having same issue as regarding me as a new patient not returning. I in the meantime get a call from Erica(my super hero) about scheduling. I call number back, again the call center and the process starts all over. So you have both of us on calls to make one simple appointment and again get told Dr. Scott is not taking new patients. I gave in and said who else could I see and lo and behold the say Mary Ann Moyer! I said I'll take it and she had a cancellation for today. I took it, I'm all registered back with the office and we caught up like old friends. Thank you Erica for working us. I should never had answered the prompt as a new patient. Dealing with a call service is the "thing" now but they do not understand the issues sometimes like calling directly in. I got almost 30 minutes of one on one with Maryann which in the medical world is rare. This office is worth the struggle and effort to join. read more

I normally see Scarlett White and have been very happy with her care and she's a straight shooter like me. Recently I had an issue that I needed to be seen for straight away and most of the staff was on vacation since it was towards the end of the year (12/30/21). Thankfully I was able to get scheduled with Paul Schmidt, Physician Assistant. He was great and articulate with explaining my treatment options. Happy to report i felt better relatively quick. read more

we have been patients of Hatfield Medicine for over 25 years it was always a superior facility, until taken over by Village Medical since that time it has been a downward spiral. Scheduling at an appointment, having a needed prescription given to your pharmacy can take days if you are lucky enough to receive it at all. Don't call to check where it might be as all calls are handled through a central switchboard and manned by someone who you can never quite understand. it is time to begin the process of finding a new provider. read more

Not taking any new patients, only Medicare. This was disappointing as I am looking for a new primary since my previous closed their local offices due to covid. read more

If you're into doctor's offices who are more concerned about making money than the welfare of their patients than this is the place for you. I've been a patient of Hatfield since 2019. I'm in my 30s with no health concerns. I've been to this doctor solely for my annual to keep up with routine pap smears and to get my birth control pill prescription refilled. This doctor's office will not give you enough refills for a full year of birth control. They will say it's "policy" and push you to make an appointment to come in and get it refilled, even if you've seen them within the year. I would imagine they do this with all their prescriptions, even if you've been taking them regularly for years. Their ploy so you can shell out $75+ for an office visit instead of taking care of their patients during your yearly annual exam. Their filing systems are garbage and will try to tell you it's been over a year since they've seen you even though they've billed insurance for your annual visit less than a year ago. They'll tell you that you didn't fill your prescription for over 6 months (even though you have the pharmacy receipts for having filled each time it was available for refill) and say they can't renew your birth control prescription until you come in for a pregnancy test first. ?!?! You'll also make an appointment for your main doctor then be given an assistant or PA on the day of your appointment without being told even at checkin. Oh and that's after waiting 30 minutes in the room for them. Again, totally fine to see a PA but not what was booked or who all appointment reminders said you would be seeing. I won't be back to this office. read more

What's happened to this place? They've only been here (300 Phelps Dr. in AJ) for barely a year, yet all hell's broken loose. Why does Hatfield only collect 1-Star and 5-Star reviews? Because the 5-Star reviews are from those patients they like and who always get first-class attention from Hatfield. The balance of the 5-Star reviews are shills from friends, neighbors and family members who probably know better than to go back, but feel an obligation. The 1-Star reviews are from those patients they would just as soon sweep into the Dumpster, so they are handed lies, promises and zero care. All the complaints you read here are factual and verified. Nothing has been made up. Hatfield's despicable service to these folks is deliberate and intentional. The staff won't do their jobs w/o screwing something up. They make only sloppy, half-assed efforts to see that test results reach the intended professionals, and never the patients. Their referral dept. doesn't ever communicate with other staff members. This ensures they make referrals to bad providers with despicable track records. Their own track record of lying to patients about renewing their prescriptions is legendary. This is no accident. It's Hatfield's standard policy when dealing with people they no longer want as patients. Couple this with unanswered phones and unreturned calls, and you don't need a PhD in sociopathic human behavior to understand Hatfield's twisted business model. This crooked place is a train wreck looking for a place to crash. You think the owner cares? David Hatfield just sold the entire dysfunctional outfit for a huge fortune, so why should he give a damn? As of July, it's been taken over by another crooked doctor, one Jason Heavens, who has renamed it Village Medical. What a strange coincidence. He just opened a new office in the Walgreen's at Apache Trail and Ellsworth. It, too, is called Village Medical and the service at this Walgreen's, too, has gone straight to hell. And who's paying Yelp! to bury 174 negative comments about Hatfield Medical? I thought Yelp! wasn't for sale? How wrong I was, believing all their holier-than-thou, self-righteous horseshit about their fake high ethics and journalistic professionalism. So much for that "high-quality care with compassion and kindness" David Hatfield promised last July 6th in his phony, lie-laced form letter to this community! read more

If you need a referral they will do the bare minimum and most of the time not even that. They outsource their customer service and it's impossible to get ahold of the actual office. What kind of customer service is that? After over a week of trying through phone calls to get a referral sent over I had finally had to go in person. They confirmed the completed the referral but we found out today they didn't fill it out properly. My mother has been suffering and is barely hanging on and the incompetence of this practice is astounding. read more

I have been a satisfied customers since 2018, when I first started with Hatfield. So I talked my wife (Tatsuko) into transfer to Hatfield Medical Group also. We are looking forward to our next visit. Thank you, read more

Hatfield Medical Group - Tatsuko and Jesse Woods Gilbert, Arizona 85233 - Family Practice Near Me - Gilbert, Arizona

Hatfield Medical has always been our provider for over 20 years just like my last review but they are now Village Medical and you can not make an appt. locally, you will be sent to a call center in Texas where you can not even understand the person you are trying to make an appt. with. My husband had to have the man repeat himself several times till he finally asked where the guy was from and he was Serbian which is ok but his english is very bad. Being bought out by a larger company is not always good when you are used to your local family clinic. We received an email that was in another language after our call for an appt. read more

My family has been using Hatfield since 1999. With many changes with insurance mandates (Obamacare) and personal insurance changes we left for a few months. We realized Scott and team were clearly the best to meet our family health needs. my most recent visit I met Paul Schmidt. Very nice- cared about my health. with so many upstanding medical professionals to choose from at Hatfield Medical Group no matter whom I see I feel confident in my health care. front office staff is friendly, professional and seem to really care about those who walk in the door. The back office team work very hard in connecting different dr to meet our needs. Thumbs up to a well rounded office! read more

We had our annual wellness checkup again at the Hatfield Family Medical Group. Scott Hatfield is very familiar with my health history and ensures my conditions have not changed or altered in any significant way. He asks appropriate questions regarding my health habits and goals; verifies current prescriptions and alters as necessary. The staff at the counter and nurse practitioners are all friendly, professional and efficient. The best benefit is the ability to draw blood at the office rathsr than travel to another clinic for that purpose. read more

Dr. Maryann L Moyer was unprofessional and lacked quality patient care. I felt she lacked empathy towards my situation and also felt my time was not valuable to her. I felt she had a problem with me not wanting to be on birth control and asked me, "why I am here if I don't want to be on birth control." She denied a genetic test I wanted to take for CF because a direct relative of mine has it. Then a few minutes later came back into the room and decided to honor my request for the test. After that she referred me to an OBGYN that was out of my network. Overall I felt the service I received was disappointing to say the least. read more

All office staff are professional, and welcoming. Wait times in the office are very reasonable. Phone appointments are also available.

Go somewhere else. If you dont already know that managed health care is a racket- this place will prove it. 2 years ago went in for migraine questions it was never addressed. Instead the PA had a litany and laundry list of things on her agenda. The reason for the visit had to be re-coded for something unrelated. You can only have one issue per visit . Yesterday same story with the doctor. Skin cancer question brushed off as simple burn. Two toned brown spot with red- splotchy edges. Dad died a year ago of the same kind of spot. Stage 3 melanoma. I will wait to die rather than go back there. read more

I am a patient of Scarlett White for over a year. She has a great "bed side" manner, warm and welcoming. She takes her time to answer any questions I have, and I don't feel rushed during my appointment. Maybe that's why I'm so healthy. Her assistant, Jessica is also warm and welcoming. I have never waited more than 5-10 minutes before I'm called in to see them. I am so glad Village Medical has opened this location in Gilbert and I am able to have the medical care with these two professional, yet friendly women. read more

Maryann Moyer is always very thorough and kind. I will drive to go see her. She is doing a work up on me now

I have been a patient at Hatfield family medicine for over 10 years now and would definitely recommend them. The last few years have been the best once they became more efficient with wait times and scheduling. read more

I have been consistently satisfied with my visits at Paragon / Hatfield for 14 years. I principally see Dr Udall or physician assistant Deborah. They are astute, caring, and helpful. The front office staff is helpful. read more

I have been a patient at Hatfield Medical Group in Gilbert over 6 years. They are very efficient and the staff is very friendly.

I am very disappointed in the change of Hatfield. I called to schedule my annual well check and got sent to some call center where they didn't even know the Arizona street names. I will be finding a new practice since they seem to not truly care about there patience anymore. If i could give negative stars i would. Good job on being one of the best and becoming the worst read more

I have gone to this Medical office for the past 17 years. I really haven't had any issues with the doctors or the PA's. But, recently trying to get my medications has turned into a massive pain! I went in to get a prescription refill. The pharmacy it was sent to was completely out (not the offices fault). The next day I spent hours on the phone trying to get the prescription sent to a different pharmacy, knowing it was a holiday weekend and I would not have my medication for 4 days. The office receptionist assured me that my script would be sent to CVS right then. Well, it was NEVER sent! Guess who's without their medication for 4 days now? I called their weekend on call person, who was quite frankly, a massive B word. Anyways, they've begged me for a review, so here's my effing review. If you're gonna send a script, just sent the stupid script, instead of wasting hours of my time. read more

Very happy in the past visits with Hatfield, went to recommend to family member who just moved here, they won't take her because she is not a senior, I am not a senior!!! Tried to speak with them, they still didn't care, sad then day you go to recommend a good place and they are too busy!!! read more

I am no longer a patient of this "group". I met the Hatfield brothers in 2003 and was loyal up to now. Village medical is a cattle stampede at a train station. That personal feel they had is completely gone. Nothing is promptly or efficiently done. My entire family transferred to another family practice. read more

Both my husband and I have been patients at the Gilbert/Mesa AZ location. Started off great. Ended badly! Very disappointed they became some big corporation that you cannot even talk to on the phone. We both had a very difficult time getting referrals and prescription refills. Just last week, spent 6 days with the call center to get prescriptions filled, to no avail! They denied saying I had not been to their office since 2014! I was there with Scarlet about April 2022! We recently moved from AZ to FL and we have been in the process of getting new ins, and new drs. Dr Hatfield's office was not accommodating in any way to help us with current prescriptions. These are not NARCOTICS! But just normal prescriptions Cholesterol, Thyroid, etc! Very unprofessional, lack in being timely, poorly operated since becoming Village Medical! read more

I have the opportunity and pleasure of meeting Dr. Paul S. who is a new member at Hatfield medical group he was compassionate caring understanding and listen to my concerns. As to the front desk they are pleasant to speak with and interact with appointments are easy to make even sometimes same day. read more

I have been coming to Hatfield Family Medicine for many years. I always feel heard and respected. They are very caring and attentive.

Went in for my annual wellness check. Only waited a couple of minutes and I saw my PA. Scarlet is thoroughly professional and I was able to get a flu shot, allergy shot and lab work done in one visit. A follow up call helped me with a tricky RX. I'm happy to be a patient at Hatfield Medical Group. read more

I have been going to Doctor's Hatfield for almost 20 year's. I LOVE THEM!!! Every one of the Doctors and PA's are Amazing. I will never go anywhere else willingly. They are like Family to me. read more

I went to the Gilbert office for a wellness check and a blood test. Being younger and in good health it was great to get in to see a doctor quickly and have both processes finished in under an hour. Everything was handled with care and efficiency. Despite the speed of the visit, I felt they were thorough and I was well cared for. read more

Little to no parking It would be better to find another provider unless you enjoy driving around in a parking lot for 20 min or more You need to show up much early than your appointment to find a place to park read more

Very friendly and helpful staff. Dr Scott Hatfield was so helpful yesterday. He even had his staff call me back in the afternoon to make sure I had resolved issues I was having. Thanks to all of you! I've been going here for years and always been pleased with everything. read more

I've always had Hatfield Medical Group as my primary care practitioners.. I been to many office their office in the valley & always feel appreciated and taken care of.. read more

Dr. Lewis has been my primary care physician for over 20 years. If this review was just about him, it would be 5 stars! But every time I call the office for an appointment I have seen a different Dr. One I really liked and he seemed like he knew what he was doing. The 2 women I have seen either were a 2 minute visit, when I said I wanted a check up or when I knew exactly what I needed wanted to send me to a specialist and I had to argue 15 minutes with her for a very simple prescription! The staff is, okay. They aren't super friendly but they get the job done. I just wish there were more competent Dr.'s out there or the Hatfield Medical group was more selective in their hiring choices. read more

New patients beware. After reading so many pleasant reviews I was excited to get scheduled to see a provider at Hatfield. However after calling 5 times, speaking to 4 different people and leaving a voicemail it's been 8 days and I'm yet to receive a single return phone call. As a healthcare provider myself the lack of communication is embarrassing. So if you feel like sitting on hold for 20 min and enjoy repeating yourself without resolution give them a call. If you're someone who needs to see a PCP call/go elsewhere. read more

I have been looking for a new PCP for few months and finally decided to try Hatfield medical, so glad that I decided to give them a try. After years of not being satisfied with former PCP it was refreshing and emotionally uplifting to find a clinic that actually seems to be interested in me with a personal touch and what seems to be a genuine concern about me as an individual. Time will tell but after my initial visit I am truly pleased with my decision. Looking forward to a long time relationship with my new provider and the staff. read more

Made a first appointment and upon arriving, gave my ID and medical card to reception. A few minutes later, I was told I had to pay a 40 dollar copay before I was seen. I explained that I pay all my copays through my HSA and that I would pay online after the EOB was processed from my insurance company as they pay for all the medical bills that are processed. I was told if I don't pay, I can not be seen, so I declined and left. Since the HSA processes all my claims and I don't pay from my pocket, why should I pay from my pocket when I get a 4000 dollar copay credit per year for this purpose. I guess the people that don't pay, ruin it for us that always pays. Just a RUDE and POOR attitude toward new patients just makes me mad. Good Luck on your practice. A DISAPPOINTED PATIENT. read more

I love them! They are all such a great team. I walked in, they helped me out with everything I was struggling with and now my health is getting back into order, they definitely care about their patients! read more

Dr Scott Hatfield has been patient and professional during all our visits. The staff is friendly and easy to work with. Overall, a great experience! read more