I have been seeing Dr Gunn for almost six years. I have to say nothing but a pleasant experience with this provider. I highly recommend Dr. to anyone looking for a Primary care provider. Only reason I'm not going to be seeing him anymore I'm moving out of state. read more

UPDATE - Too bad zero stars isn't an option. I CAN'T recommend Mesa Family Physicians after my last concerning experience. I just found my previous providor Sarah Strazza, with whom I felt heard and respected by, at Banner Health on East Warner Rd. I'll be leaving and transfering my care back to her. If you want the nuts and bolts of why...read on... Despite arriving 15 minutes early and clearly communicating my time constraints for school pickup both to the receptionist and the NP who took me back, I was left waiting for nearly an hour while other patients who arrived after me were seen first. Only after having to leave the exam room to seek assistance did I receive any attention. But that's not the worst of it. Most frustrating was the doctor's dismissive attitude toward my anxiety management plan. When I explained my previous provider's successful approach combining healthy eating, exercise, and meditation, using a prescription only when necessary, ,he proclaimed "that doesn't do anything." His suggestion to save "2 or 3 pills for the rest of my life" from the last of my prescription was not only unhelpful but potentially dangerous. His unwillingness to discuss alternative treatment options or provide appropriate medication management was deeply disappointing. The unprofessional service continued after my appointment. The doctor sent my prescription to the wrong pharmacy, and it took multiple calls over several days to get a response. This error disrupted my medication schedule while traveling and created unnecessary complications with the pharmacy with the remainder of my prescriptions. This caused me massive stress and anxiety .... but why should he care...I felt like he didn't think anxiety was real in the first place.... This experience demonstrated a concerning lack of respect for patients' time, well-being, and established treatment plans. I strongly suggest seeking care elsewhere if you value comprehensive, patient-centered healthcare. read more

I am a current patient with Mesa Family Physican. I have been with them for over 7 years. I never had an issue with any of the Staff, I will only use Mesa Family Physicans. The quality of care they provide is outstanding. Every Dr or Nurse Practitioner will spend time listening to you, they will put a treatment plan together for you. The entire staff is always friendly, professional and dedicated to the patients. It's great having the Lab onsite. I love Mesa Family Physicans! Check them out. read more

I am so grateful for Dr Benton's help in lowering my blood sugars and weight loss. He takes the time to listen to all my concerns.

EVERYONE is so pleasant. The Doctors are absolutely Fantastic. I recommend if you are looking for a GREAT DOCTOR...Look no further. I am so HAPPY that I found them. I will NEVER go to any other DOCTOR. GOD BLESS YOU ALL. read more

Dr Benton has been taking care of me for years. He has helped me get my bloodwork numbers from all high, to perfect. My last visit had numbers "better than a teeneager". The office makes themselves available to me, at my convenience, anytime. The office staff follows up on every message I leave in a very timely manner, checks with me after I've been treated and gets me into the office, always! The office takes care of my son and his wife and their children. I can't say enough great things about this office staff! read more

I've been seeing Dr Gunn since 2012 I have never had a bad experience. He is personable and understands my needs. Michelle C.

NP Kendall and her MA Christine are amazing and provide excellent care. They spend the time to get to know you and you don't feel rushed at all. I would definitely recommend this office to everyone! read more

I was a patient of Dr. Steven Reeder for many years. Since he retired things have gone down hill. I recently took a lab report and xrays which showed some disturbing findings and saw Dr Mark Porvaznik, DO He was upset that I did not get the labs done at his office. He asked me no questions about symptoms or concerns. He was BADLY mistaken. I contacted an Endocrinologist and was found to have anemia and low blood oxygen and the doctor was concerned and will treat the osteoporosis a.s.a.p.. Dr. Porvaznik dismissed me and had no interest in my concerns about the lab results. I have osteoporosis AND an iron deficiency. He offered no advice and no options. He was dismissive and uninterested. read more

I love my pa Ashley. And the whole staff is very friendly and polite and helpful. I don't know what more I can say than I would recommend people to go to Mesa Family Physicians. read more

I was so impressed with the girl in the billing department (jessica? I think was her name). I had an issue last week with a bill and I was very confused about it. She was very kind and explained everything in a way that made me feel very at ease. They had done everything correctly and I just needed someone to explain it to me and she was great. read more

Beyond unprofessional and the lack of empathy is alarming. Stay away if you want good care there is better providers in gilbert.

I'd leave zero stars if I could. Refused to fill out FMLA paperwork without an office appointment even though I offered to pay their "form" fee. I have a doctor, live out of state and am only in AZ to take care of my father diagnosed with cancer. This is my father's PCP who evidently cares more about extorting money from patients and their families than actually taking care of his patients. My father is also high risk for cancer and yet his PCP dropped the ball with having my father screened as recommended which would have resulted in an earlier diagnosis. This is a shamful practice bordering on fraud and medical negligence. read more

I HIGHLY RECOMMEND Sarah M. Strazza, FNP-C! I have visited this office 2 times and have seen her for both visits. There wasn't a long wait to get in and be seen, even though I was a new patient. Check-in was fast and easy and I have never waited more than 5-10 minutes. I cannot review any of the other providers as I haven't seen anyone else, but I can not speak more highly of Sarah. Not only was she compassionate and sympathetic about my health concerns, but she is also very easy to speak with, personable, and has never made me feel rushed. It's rare to find a NP that combines such personal touches and care for a patient. If you need a great family physicians office, do yourself a favor and schedule an appointment with Sarah. read more

I have been a patient of dr jones for a year and have been very pleased with his care. he listens and gives you easy to understand answers. I never felt rushed and my concerns were addressed not flossed over. I am leaving the state but I hate leaving the practice. Joyce Marsh read more

ABSOLUTELY DO NOT COME HERE. They do not answer the phone at all. I've been calling for a week and on Friday they answer. I left voicemails they say they never got. Then after getting one of my voicemails I never received a call back. I waited a week then called then another 24 hours. They told me my paperwork was on her desk for review. I never got a call still. Horrible practice and place to come. I am pulling my medical paperwork to go elsewhere who I can get a direct line to. Not go through an fake operator to go through another operator to then leave a voicemail to not have it returned. This place has Zero communication. I see why they have 3.3 stars and going down. They say I owe a balance and try to contact me. You guys are liars. I never received one notification. Then I was told that they answered my question but didn't have time to call back. Why don't you have time to call back. I was able to go pick up my paperwork and you couldn't call back in that time frame. I've been calling since the 13th which they said they never got. I have proof. You haven't returned one of my phone calls. Awful office. With a bunch of non truthful workers and lazy staff read more

Mesa Family Physicians - Family Practice Near Me - Mesa, Arizona

I have been a patient of this firm for over 15 years and never missed an appointment. I came down with Covid so I had to cancel an existing appointment and even though I spoke with the lady at the front desk, they are still charging me $70 for the missed appointment. I spoke with the billing supervisor and she made it very clear that it was more important to her to collect the $70 than to maintain a family of four as patients. I would highly recommend going to another practice. since my original Dr retired last year and they moved offices to a lesser quality location the practice has really gone down and has become very unprofessional, read more

The doctors and staff do not care about their patients, they only care about money and what they can bill. This office also violates HIPAA and your patient rights, so I would stay clear of this office and these providers, especially. Dr. James Gunn. Sarah Strazza was a great provider and is the only reason I stayed there, but she left, and now I see why. Find a different place if you want great care and to be treated with respect. read more

This review is concerning the office staff at Mesa Family Physicians. This front office staff is rude, unprofessional, and uncaring. If this had been a one time experience, I would let it go, but my review is based on multiple occurrences - both in person and on the phone. If I were the physicians I would consider how this office staff is representing them. I must also note that the office staff was not consistently wearing masks. read more

Dr. Gunn and staff are great. Walk-in blood work a plus-plus. No appointment need for blood work. read more

My family has been going to MFP for over a decade, but out of the Gilbert office. Upon moving to Mesa, I started going to the Mesa office & this is where 5 stars go to 2. Please know the providers themselves are amazing, it is their office staff that leaves a lot to be desired. Getting an urgent / same day appointment is unheard of. The last 3 times I called to request one, I was told they are too busy. It was suggested I plan future visits a bit better (because the flu totally allows for the pre plan, right?!?). I've had to spend 3x per visit to an urgent care as a result. Today, I have what I think is a sinus infection & a raging headache. I am at work, 30 minutes away & am told if I can be there in 20 minutes, they can see me but I can't be late. How is that even possible? When I expressed frustration with having a primary care doctor I seem to never be able to see, the scheduler laughed at me. She said they have been booked for weeks & laughed some more. Maybe it's the throbbing headache, congestion or sinus pressure talking, but after more than 10 loyal years, I plan to switch PCP offices & it's sad because the providers are awesome... it's their callous & insensitive front office staff I have an issue with. Today was the last straw. I'm done. read more

I can't leave a voicemail and wouldn't DARE contact an on call Doctor for something as small as a physicians authorization. For a month now my insurance, pharmacist and myself have made attempts at obtaining a prior authorization approval from your Mesa office. No response. This is the second time I have had today out of pocket for prescription medication due to negligent behavior, I dont know, maybe your FAX MACHINE is down. But quite frankly, its looking like a lack of customer care. I am not sure what is going on in the office, but ever since you've switched this patient from Sarah to Tammy, its been a disaster. I guess I will try again Monday, but I cant imagine you are going to help this educator out with 120 dollars shoveled out for prescription meds. Very disappointed. Gunn always seemed attentive, and I must say, I miss Sara.. read more

I have extremely bad back pain and I can't sleep because of it and I asked the doctor about muscle relaxers and he talked me out of it and put me on an anti-inflammatory medication that causes anxiety and insomnia... I can't believe that anybody would be that dumb read more

Once again I am impressed with the professional care of everyone in this office! Best doctors office in the valley!

I have been taking my family to MFP for over three years now and I have always loved their office. It is easy to schedule an appointment and I am able to see my provider quickly. I feel like they have always been on time with appointments, we don't spend hours in a waiting room. We see Sarah Strazza and she is beyond professional, listens to all of our health concerns, takes her time discussing our health care options, and is very caring which is important when dealing with and discussing health. I always leave the office feeling like we were taken care of and I was heard with any of my health concerns. It is wonderful to have a provider that you feel confident it taking care of your entire family. I recommend MFP and Sarah Straza to anyone who is looking for a doctor. read more

Healthcare is a sensitive and intimate business. I'm surprised by the poor reviews as my experience has never been like that and its been my provider for years. Dr. Gunn is excellent, educated, empathetic and professional. The staff have been transparent and friendly at every visit. I've had no issues with billing, prescriptions, prior auth, referrals, or labs. I get that folks don't like going to the doctor, but if you go in with the wrong attitude, everything will upset you and nothing will satisfy you. You get what you put in. Mesa Family Physicians is a solid group. read more

I have to say that Sara Strazza is the most patient, thorough, caring Nurse Practitioner that I have seen. She took her time, listened and answered all questions we had. We never felt rushed or hurried. We were nervous going in as we were new to her but she instantly made us feel comfortable. she's so genuine with a good bedside manner! Thank YOU MS Strazza for being such a great Doc with a loving heart! read more

Terrible experience. Did nothing to help me only recommended additional procedures that cost me over $1,000 and worst of all put me at additional risk to exposure of COVID 19. They will only put your health at risk and do nothing to improve it. read more

I love Dr. Gunn and his staff. Nurses are great. Never a problem to get into the office for an appointment. If Dr. Gunn isn't available we see the nurse practitioner, Joan. She is equally as amazing. I have referred many friends and family. I've been a patient for about 5 years now and have switched my kids from their distant pediatrician over to Dr. Gunn. The only thing that kept me from 5 stars was when I had my gallbladder out I thought it would have been nice of him to check on me. I realize he probably has hundreds of patients, but a call or email from him, or one of the staff, would have been nice. Keep up the great work! read more

I drive all the way from Glendale to Mesa to this office. I won't go anywhere else. The office staff is amazing and Dr. Gunn is a wonderful doctor. I've been very happy with everyone, all the way down the line to billing. Thank you all for making going to the doctor as enjoyable as it can be. read more

I have been going to MFP for over 3 years and it has been my favorite providers office to date. FNP Sarah Strazza is beyond amazing and Dr. Gunn is also very patient and thorough. I can't recommend either of these providers enough. Great Doctors, Great MA's. Easy to make an appointment and get on the schedule, sometimes same day if they can squeeze me in. It is nice having caring doctors available and willing to listen and provide sound solutions. read more

We have been going to this office for probably 15 years. The Caring personal approach that Dr. Gunn And Sarah take it sometimes unheard of in today's world. Kathy and Jessica and Andrea their medical assistance are the best! I don't know their front and back and staff as well but I didn't know if I expressed a concern that I need to be seen immediately they always double check with one of the medical assistance and then try their best to work us in as quickly as possible. Joanna who draws the blood there is a favorite of ours! If you need a family care doctors office this is the place to go. Even my sons and my now daughter-in-law's go to this family doctor. read more

Heard amazing things about Dr. Gunn. Unfortunately other staff, receptionists specially Jessica sucks! Poor thing seems very unhappy with her job and should definitely consider going somewhere else. In general customer service was horrible! Was on hold forever just to schedule an appointment! I asked to speak to manager and was placed on hold forever only to be transferred to a voicemail. I would give it a zero if i could! read more

My Dr that I used for years retired when the facility he worked at sold to a corporate healthcare provider. I continued going there and was disappointed every time . I found mesa family physicians and became right at home . All of the healthcare providers in this building have been top notch . The front desk staff has always been friendly, and the place feels much more personal . I highly recommend it. read more

probably the worst experience I have ever had at a doctor's office. The doctor is never around and the PA is very judgmental and unprofessional. read more

The doctor is nice, but for a doctor's office "Nice" doesn't quite cut it. The pros: 1. Dr. Gunn seems very personable and attentive. According to his bio online, he got his medical degree in Mexico, so he is probably able to communicate in both English and Spanish. 2. Also, while their staff seems to be hard to reach, it appears that they are not exactly *that* busy. I may have had to call a few times, but I was able to make appointments really soon after I finally reached them.They had a lot of choices for appointments. I think this is good-- especially for semi-emergencies. The cons: 1. The office manager. Dear goodness, where do I begin? I had a question about the bill and the staff was unable to answer my questions. They told me I should call the manager, which was a very difficult process. I felt like they wanted me to just give up. I called three times over a couple weeks and couldn't reach them. Eventually, I left a message for her on her machine AND asked someone in the office for her to get back to me. She did that afternoon. Within a few minutes of discussing the bill, it was clear to me that she had lost her temper. She brought up that the bill might be sent to collections if I didn't resolve it -- although the late date for paying had to do with the fact that she couldn't be reached. She also stated that she was "baffled" by me not understanding the appointment costs like "most people." Even over the phone it was obvious that she was raising her voice, using condescending language (she found me "baffling" more than once) and using an angrier and angrier tone as we talked. Even if it the patient is wrong (as I may or may not have been), I don't think a person in the health field should lose their cool -- ever. For me, they represent the business almost as much as the doctor. They ended up wiping out part of the disputed charge, which I think was fair compromise. Still, it felt like a nasty boxing match in order to do so. Most offices try to work with you, but *this* felt very adversarial. 2. The staff and the location. The staff seems pretty bored and unfriendly. Besides, I get the feeling that there is only so much they can do -- it seems to me like all major decisions go through the manager. The location doesn't inspire confidence either-- nestled into the corner of a strip mall-looking area. But, on the bright side you can walk on over to a Burger King in the same lot if you're famished after an exam. TL;DR (Too Long; Didn't Read): In my experience: Dr Gunn is nice. Hard to reach them, but a lot of options for appointments. Get ready to rumble when it comes to billing disagreements. read more

There are just so many good things I can say about this doctors office. This practice has completely exceeded every expectation. They take the time to get to know you and make you feel like you're the only patient in the building. I noticed with a lot of doctors I've seen in the past it's been very rushed and disconnected. However, with Mesa family physicians, they went above and beyond to go over so many different levels of care that made me feel really good about my health. I have seen two of their doctors and both made realize how grateful i was to find this office. You guys deserve an award! read more

I have been a patient with Dr. Gunn for the past 3 years and I also love Joan as well! I live in Tucson now, but I travel back to Mesa because that is how much I love both Dr's. I have referred several friends and family there. read more

Surprised by the bad reviews, I've been taking my grandma here for years and never had a issue. Staff is friendly, but Ms. Fuentes always makes my grandma and me have laugh. So we definitely feel more welcomed. Great place and great employees. read more

Tired of my current doctor, and having felt pretty sick for a couple of days, I called this office because my husband had gone there a couple of times. I got an appointment that same day. I arrived at the appointment, filled out the new patient paperwork and was called inside within 15 minutes. That's light-speed when we are talking about doctor's offices. Since I knew I had a cold/flu/strep, I had made an appointment with the NP, Deborah Grischo. She was very personable and asked me a lot of questions since I was a new patient. I really appreciated all the questions, you could tell she really wanted to take a medical picture of me before assessing me. When I told her I had an incomplete physical this year, she immediately recommended I come in for blood work for blood sugar, cholesterol...the tyipical stuff. But what really showed her care was that she didn't dismiss a couple of issues I've had that all other doctors have dismissed since I was 18. One is that I obviously have an enlarged thyroid, and the other is the drastic history of colon cancer in my family. She addressed both these concerns and established a course of action. It was so refreshing not having a doctor dismiss your concerns quickly to move on to the next patient. I wish I had listened to my husband and switched doctors ealier. read more