I'm a grateful health care recipient at this clinic for four years…read more The front office staff are professional, friendly and efficient The health care providers are compassionate and professional Ask deep questions and are great listeners Very thorough in chronic care and aging as well as acute problems

I started going to dr. Charina Tecson. This office was wonderful, the staff was ALL friendly and…read moredr. Tecson listened and very attentive. Then when dr. Tecson went into a personal medical leave, her office joined Hatfield and I've been seeing Michael NP 2x now - for annual check up and for covid. I'm very glad that the transition was smooth and the staff at Hatfield were just as friendly and attentive. Michael was amazing the 2x I'm interacted with him. In dr. Tecson and now Hatfield group, they partnered with Labcorp and has an on-site staff for blood test. Now, that staff is AMAZING too. Desiree is great with blood drawn. All in all, I absolutely recommend this practitioner!!

I'm still getting used to the fact that here in the Valley, you're more likely to see a nurse than…read morea doctor for family medicine visits. That being said, Alexis is great. I find her caring, knowledgeable and always willing to listen to your concerns. If your issues can't be handled in their office, she doesn't hesitate to refer you to a specialist. I highly recommend her.

Awful system at this place. Don't come here unless you like paying premiums for subpar care…read more Submitted bad review and received a "we will reach out" response. They never did.

The doctors here are great. However there are long waits to even be seen, even when they're not…read morebusy, each time I've came it's been over 30 minutes wait. The first two times I came the receptionist was not very friendly. The other times I've came to visit she's had a better attitude. You do always have to ask her for your receipts of the visit if paying out of pocket because the receptionist won't offer it.

I was trying to make an appointment for my chest which is concave and has been collapsing on my…read morelungs. The receptionist Patricia I called last week explaining I work night shift and would like an appointment for my chest that I had to send my insurance card which I did the very next day. She claimed that she did not get the Insurance card until yesterday, which is February 12 And it was sent on February 4. Patricia claimed to leave a slot open today February 13 at 3 PM for me, but when I called to confirm if the appointment was made, she said no when I had first called on February 3 I explained when would be a good time to call since I work nights, but she did not do so and instead called me during the times I was not awake and I was not able to answer the phone, not knowing I got a missed call. If there is another provider that can help me please please help! My chest is hurting very badly and i can't breathe that well. EDIT: just listened to the voicemail no information was given other than "this information is for Emma, this is Patricia" so yes thank you for leaving me that helpful voicemail Patricia you've been an excellent help! "Sarcastically"

My husband of 52 years, Dan C , had TURP and bladder stone removal surgery on July 29, 2026. He…read morespent overnight in the hospital and was just discharged. We appreciate Dr. David Grossklaus ' high dedication and professionlism in performing these surgeries, his candid, transparent approach and awesome communication skills with a frighten senior patient and his wife. We appreciate the hard works, politeness and patience of all Baywood employees we came into contact via phone calls, texting or in person. We love everyone and each of you: Ana, Nancy, James, Cambria, Gail, the security guard who helped my husband get in the taxi. To all named and unnamed here we say THANK YOU! May you all have a wonderful life ! Sincerely, Dan & Cornelia C

My husband was scheduled for an MRI test. At first, it wasn't apparent that there is an iPad for…read moreself-check in, so a few of us were waiting and the gentleman who worked there was rather abrupt in his instructions. But once my husband was called up for further check in, he was very helpful and even personally escorted us to the Imaging area. The check in there was pretty straightforward and we worked through some complications due to his implant. Overall, everything went well.

Compassionate, highly competent care. Two visits convinced…read moreme to continue with this wonderful team of providers. From the moment you enter till you walk through the exit, you are treated with respect.

This office is amazing. Rachael Buckley has been incredible to work with. She takes her time,…read moreanswers all your questions, crosses her T's and dots her I's. She is thorough, extremely knowledgeable, easy to get ahold of / communicate with and goes above and beyond. I have never felt this taken care of at a primary care office. The front desk staff are also very professional, friendly, prompt, and efficient. Can't say enough good things about this office. Thank you, Rachael, and Desert Star Healthcare.

Staff is always patient and calm. I am always able to get seen the day of when needed, of course it…read moredepends on need and insistence, as with any medical office. I've consistently received reliable care here and am glad I become a patient.

The good is the employee's that are there. Dr. Pricilla is nice but availability is scarce. Dr…read more Luong is a bully. He is never kind. My husband refuses to go to him anymore. He made me cry and then expected me to apologize to him for crying and being upset. I beg anyone don't go there.

I am 26 years old and in my entire adult years, I have been late to only a couple of my…read moreappointments here. I had my follow up appointment scheduled for @3pm to review labs. I showed up @3:08 and apparently they have a strict 6 minute policy, but luckily they had an opening at 4pm. I'm on time of course and get to the room @4pm. Dr didn't come and see me until about 4:28... almost 30 minutes later. I kept asking for a telehealth option but they refused and stated it was only for sick patients...I must add they took it very personal and had attitude? The older nurse really gave her personal opinion (that I didn't ask for) of how much better the face to face appointments are compared to the teleheath option - in which I was requesting due to working and having two under two, and this appointment not being THAT important to come in person for, I thought it was fair to ask so both parties are respected of the time and can show up on time. The fact that I had to come in to just review my labs that had no action or really next steps, has me questioning this offices practice, they care more about setting any possible appointments just for the money clearly? Also, this is VERY common for this office to have pretty much all of the providers be fashionably late (with no sort of excuse or apology for the wait either...) but we can't be more than 6 minutes late? That blows my mind. You either need to up your wait time or have the providers be more respectful of our time as well. Especially with being a patient for so long and considering how they are always late never have they really been on time? My last appointment the front desk lady made an announcement that the provider, Cabanas was running 30 minutes behind. We have to be understanding but you guys can't be after 6 minutes? Absolutely insane now that I think about it. I have known Cabanas since I was seeing a pediatrician, coming to appointments with my parents and she even used to care for my extended family. With that being said, that is the only reason I continue to come here and sadly that won't be enough anymore with how efficient and just as great, if not better other providers are in the state of Arizona, especially closer to me. I will get complete whatever needs to be completed with this office but looking forward to not coming here again and will actively talk about my poor experiences with this office in hopes others go to a new provider as well.

Very knowledgeable, very polite. I would highly recommend it the Doc has saved my llife twice.read more

Dr. Reyes has been my primary care physician for many years. Her staff has always been kind and…read morecourteous, she's very thorough always reviews my medication's list, And orders regular bloodwork to follow up on ongoing issues. I've always been treated respectfully and their staff is helpful and supportive.

The wait time in her office has always been pretty fast! Dr. Reyes is very attentive to my needs.read more

Location: 6402 E. Superstition Springs…read more Worst encounter with medical "professionals" in my life. Wait was long. Felt very rushed while there. Then another long wait just to have to remind them I was supposed to also have an ultra sound...waited another 15 minutes to get that paper work. The following day I went to the recommended clinic for a blood test (may 3rd). I called them back after a week to see if we could go over the results since I had not heard from them. No answer by the way, I left a message. I got a call later that afternoon stating they had not received results from the clinic. But said they would find out and call me back. The next day I got the results myself from the clinic and called the doctors office again (3 times during the day with no answer). Left a message letting them know that I have the results and would like to talk to a doctor about them. Its now May 17th and I am still waiting for a call.

I am wary of seeing any doctor after various negative experiences in the past, but due to an…read moreamazingly positive recommendation from a patient I met in an urgent care facility, I decided that my boyfriend and I should switch to Dr. Michael Wade as our PCP. My boyfriend Dave saw him several weeks ago, and Dave couldn't stop talking about what a kind, caring profession Dr. Wade is, especially after he received a personal call from Dr. Wade that week to report the results of a coronary CT. Dave's reaction was, "What doctor calls you with test results himself? This is amazing!" Then I saw Dr. Wade myself for the first time this week for my annual exam. I'm 66 years old, and I have never had such a positive experience with a doctor in my life. Frankly, I avoid going to the doctor and haven't been to one in years. My appointment began with Dr. Wade's medical assistant LaShonda, who has worked for him for more than 10 years; his other assistant, Cindy, has worked for him longer than that! This said so much to me. LaShonda stopped what she was doing to tell me how wonderful it has been to work for Dr. Wade, and then she told me a bit about him, all of which was so reassuring to me since I am nervous about seeing any doctor. LaShonda herself was very friendly and very kind, while still being efficient in taking my vitals and medical history and getting me ready to be examined. Then Dr. Wade came in and was so welcoming! He sat down facing me and spent more than 10 minutes explaining his philosophy of health care vs. medical care, as well as how his practice is run, including that I should always expect a personal call after tests/labs are performed -- whether the results are normal or abnormal, something most practices do not do, which leaves patients wondering if their results were even looked at. Only then did Dr. Wade begin the exam, during which he was so thorough and so very gentle. I expected that I would need a referral to several specialists for dermatology and gynecology, but Dr. Wade performed those exams himself, saving me so much time and saving me the cost of co-pays with two specialists. I am overweight, and I don't exercise, but he did NOT shame me about either thing, but instead was encouraging about the benefits of exercise. Again, I am going to use the word KIND, because that is the memory I carried away. I left that appointment feeling GOOD and feeling CARED FOR, both of which I have rarely experienced following a medical exam. My boyfriend and I can't stop talking about what a gift Dr. Wade is in our lives. I wish I could thank that patient of Dr. Wade's that we met in urgent care -- who, BTW, told us that he has been with Michael Wade for 31 years, and he'd never go to anyone else.