Wow. Yikes. I am not sure where to start writing this review, as there is so much spectacularly wrong, both from business and medical perspectives at this practice. From the feckless non-greeting at the front door to the Nascar pit crew treatment by the doctor, I will never visit this establishment again.
First of all, you should know that the doctor does not EVER respond to portal messages. I'm not even sure why they have a portal when this is the case? When I called and complained to the front office about that, they admitted that Dr. Pete Coury's "style" is purely in-office consultation and that he would address all my concerns at my visit.
Fine. I saved up my questions to ask him in person. He breezed in late, and 10 minutes later, we were wrapped, whether I wanted it to be over or not. As I was getting to my questions, he stood up suddenly and ushered me out of the door, wreathed in an angelic smile. But before I left, he managed to squeeze in that my condition will never improve! A terrible thing to tell a patient, and, worst of all, not accurate in the least. There's an embarrassing amount of empirical literature out there, accessible even by grunts like me, that has widely proven that my particular condition can be reversed.
After this cattle call of a visit, several other things went wrong, of course. I had put in for imaging, prescriptions, and the rest, and never found out that my prior auths and prescriptions went through. No text, call, email, portal message or anything. Additionally, two authorizations for the same imaging appointment went through to two locations, further confusing matters. Unbeknownst to me, my prescription sat at my local Albertsons for weeks, as well.
When I called into Dr. Coury's office to complain about their total lack of follow up, the staff said they would notify the doctor of my concerns, and that he would call me back.
I called twice regarding these and other problematic issues, and he never returned my calls. I also mentioned that I had held back from writing poor reviews online, as I wanted to give the practice the benefit of the doubt and have the doctor explain how things work there. You know, for optics' sake, if nothing else. Because I have never received such poor treatment in any medical facility in all my life.
In the meantime, I received (incredibly) two notifications to fill out surveys on how my time went at this lovely place. I filled out both. In detail.
No response.
I made up my mind to fire this doctor because there was no sense of urgency (or anything, really) on his part to rectify this dumpster fire relationship. As an entrepreneur myself, I would loathe for any customer to have a bad taste in their mouth, and would bend over backwards to correct the situation. So to continue receiving radio silence from Coury and Friends, was appalling.
A few weeks later, I got a letter in the mail saying that the practice was terminating their care of me due to recent "staff interactions" and that I would be better served elsewhere. I have been nothing but respectful of the staff and the doctor (although reasonably frustrated), and 100% of my interactions have been over the phone.
I had to laugh. I would expect nothing less than gaslighting as the cherry on top of this multi-layered sundae of gross incompetence and total disregard. read more
