I have been donating for about 5 months. I have always been greeted with professionalism from the screening through the donation process. The staff is well-trained. I have never had an uncomfortable moment with the injection of the needle, and they stress to let them know if you need anything while you are donating. I started donating because I needed the extra cash. I continue to donate because it feels good to know I am helping people. I love the homepage that shows how many times I have donated and how many people I have helped. read more

I have been donating for about 8 years and never had a bad experience until rita she didn't listen to me or my concerns. She was rude and didn't make me feel like me donating mattered like I was just a patient in the hospital not a life saving donor. I have never felt so disrespected when trying to save others. And then when I called into voice my concerns, I was greeted with a female manager who is one of her friends and also made me feel like my concerns were not validated. and then locked my account.... On the other hand amber, tanner , Maria and Matt are absolutely amazing and made my experience better the next time I went in. If you do go here please make sure u are treated with respect. read more

Avoid this place! They tell you based on your weight class how much you will get for the first five visits but they didnt tell me until after my 5th visit that that only applies if you donate 5 times in 30 days. Thats what i was told today. The first three time i went in the phlebotanist bruised my arm so bad it took a week to heal. Not informing your customers about policy is the same as lying. I got 46 dollars for a 2.5 hour experience on my 5th visit. It took nearly an hour and a half to get in the chair to donate. Every time i have gone whether its early or late there is a wait. The manager needs to delegate responsibilities better as well. When you have a wraparound line of people waiting dont put two out of three people on new donor intakes while leaving one person to deal with the line of repeat donors. Also the people by the machines should be able to see a line forming and start setting up the machines so there isnt so much of a wait. The place has never run smoothly. Or maybe have someone come in early and set up all the working machines for new donors that way everything runs smoother. Obviously if you dont have enough phlebotomists it will still take a moment to get to everyone, but the initial startup in the morning should not take more than 30 minutes to get people in a chair. The most upsetting thing is the lies and lack of disclosure by the staff. Oh and the atm they use only allows dividends of 20 to be dispersed to i only got 40 for my 5th visit technically. Their so called card they put the money on does not work everywhere like you lied to me and said initially. Visa logo doesnt mean shit. Why is it so hard to take care of your clients? The plasma you are getting has a lot more value than you give your clients and you still tell your workers to misinform new clients. Another business that takes advantage of their clients! read more

Terrible service, slow workers, and new people don't know how to do their jobs. The front person said hello that was kind. But the fact that there's not one seasoned person draw to work. Just shows poor higher up management. read more

Do you enjoy having your teeth pulled? Maybe accidental waxing or surprise digestion issues? If so, maybe this is the place for you. What an absolute waste of a company. Be prepared to fork over all sorts of PII (SSN, utility bill, current Drivers licenses, physical SSN card, etc...) Then expect to wait multiple hours, regardless that you scheduled your visit and filled out all the forms. I was there purely to donate, I had no interest in being paid or anything else. Yet I was treated like a bother. No thanks. I would rather chew rocks. read more

These people waste my time I've been coming here for over a year now and I get treated like shit by all there staff members they waste time by sending me to medical when there is no reason for me to be there period total waste of time I bet I could get paid more at grifols or whatever it's called and get treated better this place is a joke and as of today I'm no longer donating to them for them anymore if I could leave 0 stars I would but unfortunately I have to give you a star to rate how horrible this place is read more

I worked here for a short period and quit without notice. I find it funny that when I sent a text to the GM on 5/12/25 if I could come back to work, not even 4 days later I was permanently deferred from donating at any plasma facility. Also the same day I texted the manager was the same day they pulled my plasma for STD testing. Coincidence? Absolutely not. I have a negative test result from my doctor on 5/5/25. So they're telling me a man who has had no new partners for almost 2 years that I contracted HIV in a 7 day period? Lawyer up read more

On 4/28/26, i went to this plasma center to donate. The first time they tell you, it takes about three and a half hours to go through the complete process. I got to my physical.It was a paramedic that did the physical and he said, you didn't get enough sleep.You can come back tomorrow. So 2 days later on the 30th of April, I went back in he also said, when you come in, you'll just have to sign in the kiosk and they will take you back. And you don't have to go through all of this again. I went back in and had to go through everything again. I questioned them why? And they said, well, I have to answer the questions correctly, which I did. And then I ended up with a physical again after going through the kios, the test, the video, the vitals again with a nurse, and she said, I didn't qualify, because I had an illness back in 2018. I had A-fib. Since then i've been healthy. They took all that time for me.And they could have told me that the first time I was in there. She told me he was a paramedic, so the male paramedic is pretty much a chicken and wouldn't tell me I couldn't have the donation. I wasted two days. I would not recommend this plasma center to anyone!!! read more

It's ok for staff and other donors to be rude and disrespectful to you but if you respond then you get put in "deferred." They do not care about those they serve and some staff have poor quality of care for what they are doing. If you want to donate plasma I suggest elsewhere. They need mote trained medical staff read more

I came here to donate plasma today it's been a while so they consider me a new donor which means I get to jump to the front of the line yippie!!!!! Usually this location is extremely busy leaving staff very little time for sociable quick talk. But today I was rather impressed with the whole team and process today. The front desk receptionist helpfully got me through the check-in process quickly. Now I'm sitting in my donation chair getting my IV hooked up to start the donation process and I'm watching a phlebotomists named Jackie cleaning the empty chair in front of me. I've donated at other places in the past, and even here I've never seen anybody be so thorough with cleaning the chair as Jackie, She made sure to wipe every part of the chair and the arm piece. Usually techs just spray spray wipe real quick, and they're done missing majority of the chair and all of the arm rest. So thank you Jackie for taking the extra couple seconds to be thorough. Looks like there's a good team in place that get you in and out and are nice and friendly and the place is clean!!! Thanks everyone working today!!! Keep up the good work read more

CSL Plasma - Blood & Plasma Donation Centers Near Me - Gilbert, Arizona

Staff is rude and LONG wait tomes. even with an appointment the care quality for their people is so bad. If you can avoid here please do. Only ONE person working and they are rude as heck. Did mot get her name and did not care to. They let druggies and all donate. No quality is their plasma donation standards at all! The nurse and management staff at this place for plasma donation are trash to!!! Avoid at all costs. Need better medical training as well.... read more

Don't come here. I came under the promotion. The first day was long. The look of the place is gross and ghetto. The lady who stuck the needle in me looked like a crackhead. Scabs on her body. I was thinking omg they hire homeless people. She missed the vein and I can feel the vacuum of the needle and hurt so much. Then a supervisor came and wiggled the needle while it was in my arm. Such a painful experience. I left and was like omg that was such a terrible experience. Then my arm bruised up the next day. I've never had a bruise as big as this and I was in pain for 10 days. I went back for a 2nd visit and they said omg that bruise looks disgusting. I replied you gave it to me. They said don't come back for another week or 10 days until the bruise is completely healed. They also said I have forfeited my promotion because I had to have my arm heal before showing back. Any $$$ received is not worth this much time and pain at this location. read more

C-Diff alert. A devoted Plasma Center donor found out she has C-Diff and is being treated for it. She notified staff because Center bathrooms are the only public toilets she uses.They said you can't get C-Diff from toilet seats. Not true. Months ago, an employee exposed himself to her. We've made formal complaints, but he still works there. Now they're using the C-Diff situation, which she may have gotten there, as an excuse to ban her, permanently. read more

This was my fist time trying to donate I was rudely greeted by a Christine. Christine then quickly rattled off instructions which were very confusing for a new customer. I was very displeased with my customer service and promptly left with out donating read more

This place is great, I don't know why people leave bad reviews because they had to wait in line, that's part of the deal here. Everyone is super friendly and kind. Just get there early and there's no reason to complain. George is my favorite phlebotomist! read more

They always leave my arm bruised. Went here two years ago and never got hurt like that. No idea why their quality has dropped

I've been coming here on and off for years, 14 to be exact. I've had good experiences and bad experiences, today was ridiculous. I had a pencil eraser sized bruise that was the shade of green on my upper bicep and was sent to medical which they were short staffed and tending to a medical emergency on the floor so I was unable to get assistance. A PENCIL TIP LIGHT GREEN BRUISE NOT NO WHERE THE PUNCTURE SITE IS?! The employees on the floor blamed management that they could not make that determination. The pay rates also changed which hardly makes it worth it anymore. CSL - I will not be returning. read more

Everything,slow under staffed,long slow waits! People friendly enough but the whole process was a nightmare,not sure why you have to show and describe every tattoo you have just to donate,seems like an invasion of personal privacy,it's I'm being arrested or something.I will never go back!!! read more

I used to donate here twice a week, every week. I was deferred over a year ago, saying I had a positive syphilis test. I went my doctor and got tested, results were non reactive (negative) so I went back to csl for them to draw blood to test as well. Very shortly after, I got a letter on the mail saying that my sample had again tested negative, but that I had to wait for a phone call from medical. That was over a year and a half ago. Generally I call and they tell me to come in. I come in and they tell me I can't donate until medical calls and speaks to me. I go home, and medical never calls me. After a month, I try again. This has happened over and over and not one time has medical called me. read more

Here's a thorough review of CSL Plasma Gilbert which opened in the second week of December of 2014. How do I know that? Ive been donating there since day one. Im giving it a 4 star rating because thats what it deserves Management- I have to start with management because essentially that's going to impact a donor's experience with the center more than anything else. An employee can tell whether a manager sees them as just a number or an actual real person. This will play a role in the overall moral and performance. ive seen them come and go from Erica, Chris, and melissa and so on. Since Will moved into the role ive noticed a considerable improvement. Promotions of Tabby up front and Kayla in the back has added stability and an a much more consistent efficiency of operations. Staff- CSL has a turnover rate that is can only be comparable to McDonald's. The only thing that i cant understand is how they are still second because its possible Mickey Ds pays more! DONT quote me on that, it was a joke. But what isnt funny is that CSL doesnt pay thier phlebotomists enough to make it a job worth excelling at let alone showing up to everyday. It's been so bad it's actually helped employees find other employment that would pay them closer to thier worth. CSL tends to hire fresh out of HS , or college undergrad often as well. This means its only a matter of time before they outgrow the place. I dont quite understand why it makes sense to operate this way. As a business owner myself i can say that I would rather have 4 quarters then 100 pennies any day. Not trying to discredit those wonderful Gen Zers, CSL has actually gotten lucky with hires like Mikey (front) and Arlene in the back. At any rate, high turn over automatically results in frequency of being understaffed. Cant blaim the staff thats there for the staff thats not.....make sense? Overall experience- Just like any other customer service related experience..9/10 you can pretty much expect to get it how you give it. Dont be an ass and it will most likely go well for you. In these Covid times its made it more important then ever to DO YOUR HOMEWORK. Maybe CSL isnt the right place for you to donate, but if you take this review and really understand it then CSL will work fine. They have an app that seems pretty accurate as to times they are busy and not busy. if time means anything to you, use It. Get yourself a decent pair of headphones or a good book and get some downtime while getting paid for it. TOP 6 Stickers (No specific order) Kayla Akira Christina Arlene Marla Michelle read more

See all

Jackie messed up both my arms on my first ever donation... I'm a little pissed. Arms all swollen and hurt. She's to old to be working.... nice lady but shouldn't be working as a phlebotomist anymore. Went to wash the swollen arm and almost fainted. read more

CSL Plasma - Blood & Plasma Donation Centers Near Me - Gilbert, Arizona

I've had such a terrible experience with this place. The front desk and medial team are horrendously slow to move the line along. The phlebotomists just graduated their program, so you are literally their first round trial pokes. Crappy business model. Terrible processes in place that make little to no sense. Total lack of equip personal working there. The workers are polite and some seem to care about the donators but this place is trash. read more

This place is terrible. I waited an hour to get it bruised looked at they took one second to look at it, and said I couldn't donate. I'm never coming back to the spot ever again. read more

To whom it may concern, The removal of VIP privileges incentivizes me to leave. Which is sad. Michelle, Kayla, Josh all need raises. They are great. Basically it works like this: If my wait time is greater than 2 hours, i am no longer making money. This happens because you're paying new donors 1100$/1st month to make my wait in excess of 3 hours for my 480$/month. Do the math with me, 480$/8 = 60$/3 =20$/hour Or 1100$/8 = 130$/3 =40$ per hour And all i want is to be streamlined thru the waiting process because of my loyalty. Please reconsider this move, and I'll reconsider my recommendation to stay away from a company with such a disregard for loyalty. read more

I will say they compensated me more than other plasma centers. However, I changed to Biolife and I like them way more than CSL. First - I don't like that no one at CSL changes their gloves. A tech once touched the site on a person's arm where the needle had gone in to adjust its position...then walked over to me to help me. I asked her to change her gloves and she looked at me like I was crazy. She said "we don't really change our gloves." I work in hospital and I was very bothered to see that each visit. Second- it's always a long line and wait before you even sit. Usually an hour to an hour and a half. Biolife has appointments only so I never wait. In and out in an hour to an hour and 20 minutes. Usually I was at CSL 2 hours at least. Third - they are always understaffed. A lot of times the staff is moody, but sometimes they are really nice. This new place I'm going to had plenty of staff and all very friendly. Other than those 3 big things I don't think I have any complaints. And... I'm not here to promote biolife.. just comparing the experience now that I have tried other plasma centers. Happy donating people. read more

Staff is always nice and they're efficient at what they do. Even when they collapsed my vein no issues it wasn't their fault my vein just refused. They're always nice about my fear of needles and go easy read more

I recently visited this location. This was my first time being a donor and I got treated like a drug addicted. First off, Mason was not knowledgeable about company policy I asked many different questions about the screening process that he could not answer. Then I wait 2 hours for an exam done by an older nurse. She gives me an attitude for not being able to fully extend my elbow pasted my head when raising arm. She told me Im too young for my arms to do that which is totally unprofessional. I go to the gym 3x a week so yeah my arms and legs are tight and stressed doesnt mean you give donors a hard time! I will never donate or go to this place again! read more

Reception does well . Can be more attentive to guests at the front desk waiting. Screeners- Are friendly, professional and efficient at screening. Work on finger stick procedures . Had to be re-stuck after waiting for my sample to finish spinning. Due to bubbles in the sample and not enough blood. Often bloody cotton balls in booths. Often don't see techs change gloves. Had to ask screener to clean dry blood off screening both counter. MSA- was friendly, humorous, professional and sets a perfect example for excellent work ethic. DST- all have been kind and efficient very good at their job. Phlebotomists- most perfect at sticking only one needing to adjust her stick. Alaina . Avoid talking about personal problems not professional This has been my experience in the first month donating at this center. read more

My name is Kevin Layne Turner I had a terrible Experience today... I have been donating since 28 years old I am now getting ready to turn 49 today was my 8th donation for the month of September Trent is the guy that missed my vein this morning The only thing he said was sorry I was not happy at all now I am deferred for 2 months because of his mistake, oh well life goes on i talked to jerry that works in the back he gave me a couple of VIP passes for when i come back in November... At least i got to keep my bonus today $94!!! I wish that i would have requested someone else to stick my vein i probably would have been better off I'm not mad at you Trent please be more careful next time you really messed up my arm today read more

Waited about an hour for the screening process just to be told I had "slight bruising" and got sent to medical. Then I was told because of the "slight bruising" I would not be able to donate, even though there was nothing wrong with my other arm. the picture is of my arm that had "slight bruising" and the reason I wasted 2 hours of my time and couldn't donate. read more

CSL Plasma - This is the "slight bruising" and why I couldn't donate today. - Blood & Plasma Donation Centers Near Me - Gilbert, Arizona

Just read the reviews.tells you everything you need to know about this place.....No idea who is in charge. Badly unorganized. Not enough staff. Unattenive to the patients/customers. After 2 hours and being lost in the mix. I left. read more

They don't change gloves between donors. While you're in line you watch them wear the same gloves when screening the donors. Not only does that spread germs between people but they are handing blood with the finger stick. They also don't change them on the donor floor.. after sticking people. Super gross and against health code. read more

I went in and tried to donate plasma spent a good 2-3 hours there For them to tell me I couldn't donate plasma because I have NF1 and I have it in my antecubital area because I have skin formations right in the area that they can go in that they usually go in that's the easiest but I called my doctor asking hey I wanted to donate plasma but they told me I couldn't because of my NF1 and where it is Is there any other veins that they can use instead using a vein in the antecubital area My doctor said that they can go on the side near that area or further down on my arm closer to my hand so I would recommend not going here read more

Walked in to donate wearing a tank top and immediately was leered at by Mike S., the young blonde male phlebotomist. He made a comment about how he could "see everything" and I was pulled out of line by his superior. She said my top was too revealing and I was made to wear a scrubs top, with her blaming possible perverts in line instead of her own staff. Then when I was finally on the donation floor, Mike made another comment about how he was "glad she covered up, I don't need to be distracted". This is sexual harassment and completely unprofessional. read more

I used to really like donating at CSL however my latest experience has turned me away. Evidently when you donate and the worker chooses not to do their job so you politely ask for help you get deferred and told that you're rude. Their customer service is lacking in the extreme and they have no consideration for their patients. This is a medical procedure that should be handled with care and unfortunately this location just doesn't make me feel comfortable. If you don't want to come to work and actually work, then go home! I would recommend finding elsewhere to donate if you want to be appreciated as a donor. read more

As always this place is grossly under staffed plan on a minimum of 2 hours. The personel they do have here is sub standard at best. The Vitals Check Point staff is horrible. They can not see more than 2 people in a row without getting up to use the bathroom or "go take care of something" one lady left and came back 10 minutes later and sat down while she was still chewing on whatever food she stuffed in her mouth!! As I am standing in line waiting and typing this two Vitals checkers just left after only seeing Two People. Proving my point even more. The phelbotimists are even slower and more rude and impersonal. read more

CSL Plasma - Always waiting an ridiculous amount of time here - Blood & Plasma Donation Centers Near Me - Gilbert, Arizona

I enjoyed my donation, frankly. Yes, it took about two hours to get to the actual donating, but it was my first time. Every staff member I encountered had a great attitude and was friendly and polite. I wish I could remember all of their names, but the lady who pricked my finger (Robin) was hilarious and made the process fun and comfortable. The actual donating was conducted in a professional matter by friendly staff. I feel great! I won't name the other plasma center that I've repeatedly tried to donate at, but this one is FAR better by comparison! The other place made me wait 5 hours only to tell me that they couldn't see me that day. Today they only made me wait one hour, but I wish they had been more upfront with me. They all acted like they were fast food workers. Both times, one of the ladies complained about how hungry she was the entire time I was there. Ugh. I'm so grateful that I gave CSL plasma a try and didn't give up on the idea all together! Thanks again! read more

CSL Plasma - Looks fine! - Blood & Plasma Donation Centers Near Me - Gilbert, Arizona

The only way this is a good way to make money is if you don't mind spending several hours standing in a line. I was in there for 15 minutes. The line didn't move at all. You would do better to stand on a corner begging for money. read more

Should have people who check veins before making them go thru 3-4 hour process. Big waste of time.

I have been coming here since September. Everything started out great. Over the past month, I must say very few staff are friendly. When you sit down and someone comes over to stick you, they don't acknowledge you anymore. Not a hello, not a smile, nothing. I finally get asked my name and last 4 of my social. Come on staff, because of donors, you have a job. Look alive! Act as if you like your job. Be friendly or at least fake it read more