This was by far the worst experience and service I have ever had at a nail salon. I had a manicure, while my sister was receiving a mani-pedi. It was starting off fine, but then it went downhill. My attendant was cutting my cuticles and she clipped me, making me bleed. I was fine with this, because it is something that can happen. I can acknowledge this. But then it happened four more times. Four more times. And then she was BUFFERING my pinky nail, and she made me bleed. In total, six of my fingers had bled because of her -basically an entire hand and one finger because of her carelessness.
I had finished my manicure and I went to the hand drying station when I heard one of the attendants talking to another at the manicure desk about how she had found out she had a long lost sister that her mother had put up for adoption when she was younger. This would have been fine if she left it there, but then she went on with topic. She was talking loudly and laughing with the other employee about her mother, and how her mother slept around a lot, and how she had a lot of abortions, miscarriages, kids that she had up for adoption. There were cases of employees talking across the room at each other, and curse words and other inappropriate language being used in front of other clients. All in all, the entire staff was completely unprofessional.
When my sister had finished her pedicure and was told to move to the manicure desk she was informed by her attendant that he had lost her nail polish. He did look for it but could not find it. He proceeded to pretend that he had found it, "realized" it wasn't it, and then put it off as another color that was close to the one already painted on her feet (it wasn't even close). He then asked her if it was alright for him to paint her nails. My sister, discouraged and disappointed on how her appointment was starting to go said yes only because she didn't want to cause any more trouble and she wanted to leave as soon as possible. Later, her attendant's boyfriend came to salon. This was also fine, IF he had stayed where he was originally sitting. He didn't. He eventually came over to his boyfriend (my sister's attendant) and pulled up a chair right next to her. My sister looked extremely uncomfortable, seeing as she didn't know know who he was, he looked like he was drugs, and he was sitting extremely close to her. Her attendant and the boyfriend started chatting away for more than fifteen minutes until my mother came to the salon.
I had texted my mother telling her how badly the appointment was going for my sister and I, and how I thought we should ask for a refund. My sister and I didn't say anything to the workers about wanting a refund or how we disliked the service while we were receiving it because we were intimidated by the environment we were in, and because we know that adults tend to disregard what teenagers say. This turned out to be one of the best ideas we had that night because when my mother came and asked for a refund they even treated her, the adult and paying client horrendously. One of the attendants in the background clearly rolled her eyes when my mom was stating why she thought that the refund was needed. My mother asked for the manager and they told her that she already left, so my mom decided to come back the next morning. When she came back from the nail salon the next morning she told us that she had never been treated this way before by a supposed professional business/workplace, and that she couldn't believe they treated her in the manner that they did. They ended up only refunding my manicure because they said that my sister was "laughing, smiling, and was completely fine with her service". This was gross exaggeration. My sister was talking and smiling with her friend who was in the massage chair next to her during the pedicure portion, NOT while she was getting her manicure done.
All in all, this was the worst nail salon I have ever been to. If I could give it zero stars I would, because 1 star is honestly too much for them. 0/10 would not recommend. read more