I had originally posted a really great review and it saddens me to have to change it. I've gone here for a little over two years. While majority of the nail techs here are VERY talented and do beautiful work, there are several things that finally led to me taking my business elsewhere. Trust me when I say it wasn't an easy decision, I've toyed with it for months now, but finally just got fed up.
The first was kind of a build up frustration of every appointment I made being asked to be pushed back to a later time or arriving and waiting for extended periods of time. Most recently, my appt was pushed back and then I got there at the newly requested time and waited an additional fifty minutes before my nails were started. Not to mention, I wasn't even acknowledged until having sat there for 35 minutes. For a while I just put up with it, but getting my nails done went from being enjoyable to stressful because my plans always got pushed back or I was forced to rush.
I was intending to give one final opportunity and going to see if pushing my appt back to a later time would help resolve the issue, but I never got a response back from that tech until 4 pm today.
Secondly, I raved about this place to multiple friends. So much so, that one of them brought her bridesmaids here to get service before her wedding. Instead of it being a fun and enjoyable experience, she was made to cry due to a tech being rude to her and left very disappointed in her nails.
Finally, another friend went in last night to get her nails done and the owner did them. Typically this would be a good thing, unfortunately it was not. She had tips added on, but they weren't glued on properly, she mentioned it to the owner, but was just brushed off. Then the SNS was applied and filed very unevenly, her nails have dips in the middle of them. They look ridiculous, she was charged FIFTY dollars for awful nails. She paid another nail salon to remove them today, not even 24 hours later. So I am just overall really disappointed and quite frankly, embarrassed because I sent multiple friends to this salon and all but one has been disappointed, but she only gets her brows done, not her nails.
I understand trying to make money and fit customers in, but when as a business owner, you are rushing through the work, ignoring your clients concerns and then not even producing quality work- it is unacceptable. Aside from that, don't make appointments if you can't keep the time, don't overbook. It wouldn't be an issue if it was 5-10 minutes, but it has almost always exceeded 15-30 minutes of waiting. People make specific appointment times for a reason. It's just become more clear that while these ladies do awesome nails, they don't respect their clients time and to most of us, time is precious. Crystal Nails has the talent, it just lacks the customer service. read more