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Crumbl - Downey

3.6 (301 reviews)
PriceyBakeries, Desserts
Closed 9:00 am - 10:00 pm

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Best tres leches amongst others Customer service reps. Although sometimes very busy yet still nice & professional. You can always walk in and be greeted with a nice smile, place is clean...ambiance is chill.

Rude Employees with Attitude, Especially the Female with Tattoos on Arm!!!!!
Caesar C.

Horrible Customer Service!!! Extremely RUDE Employees with Attitude, ESPECIALLY THE FEMALE WITH TATTOOS ON HER ARMS!!! We walked in and all customers were confused because no one knew how to order. Female employee with tattoos on arms was ignoring all customers and will not talk to any customers or help anyone. If it wasn't for a customer that knew the ordering process, we would all been standing around waiting for service and probably just took off without purchasing anything. We asked her for help multiple times and she would just ignore all of the customers. She was extremely rude and had an attitude!!! Another male employee walked in but was no help as well, he ignored customers and was also rude. As for the cookies, they look nothing like the pictures and are average, taste like Panera cookies. The female employee made me wait more than one hour for the cookies & cream brownie (cookie of week), according to her, she was too busy to put a batch in the oven. The store was dirty and the employee refuse to assist customers. Customers walk in and no employee greets you or wants to talk to customers. This is probably the worst customer service I have experienced. Definitely NOT worth the expensive prices they charge for those average cookies. You're basically paying for RUDE service with an ATTITUDE.

7/8/25: Biscoff Cheesecake
Trish B.

Crumbl Downey has plenty of parking and depending on the time you go service can be a hit or miss. Today 7/8/25 I came in around 1:20pm and was greeted by a staff who I told I came for an order I placed and a pickup for another person. He asked the names and got the orders to me right away. The store was clean, airy and AC was on point. Presentation of my orders were great compared to past visits from this location and other locations (i.e. slightly sloppy or just tossed inside the box any kind of way). I'm pleased with the service and desserts today. After months of being away from all Crumbls in general I can say this particular location has changed since my last visit -- AND it's for the better!

S'more cookie
Krissia C.

You can never go wrong with cookies especially the ones at this location. They're always freshly baked. We were greeted by Sophia. She was extremely kind and patient with us since we couldn't decide what to get. She suggested the s'mores cookie and I'm glad we went I'm with it bc it was my bf's FAVORITE! Mine was the Truffle cheesecake ! This weeks choices are BOMB

Rob A.

Ahh, a sweet lover's paradise offering a rotating selection of freshly baked cookies with unique flavors each week. I like the modern design look of the shop. It's clean, minimalistic, and focused on what matters most: the cookies. The scent of freshly baked goods fills the air as you walk in. The cookies are oversized, soft, and satisfying and come in a range of flavors from classic chocolate chip to options you may have never tried in a cookie like churro, pink sugar, or chocolate peanut butter pie. The menu changes weekly, so there's always something new to try. The only thing is, if you find a favorite, you might not see it again for a few months. Call it cookie roulette. Service is quick and friendly, and the ordering process is straightforward. You can order in-store and they also have an app you can use for ordering. The cookies are a bit pricey but then they are larger than most. I think it's good for one or two gourmet cookies every once in a while as an indulgent dessert treat.

I asked for no strawberries. It still came with strawberries and she told me that I could pick them off.

The customer service was so rude. It was disgusting. Someone needs to have a meeting and I believe the person that answered the phone with someone of importance and that was disgusting on how they handled that phone call. I don't see a visit in a near future. I placed my order at 10:30 in the morning. I didn't go pick it up until about 1:30 and my order was not how I asked for it with no strawberries when I asked her. Why does it have strawberries? She said we don't custom orders and I can pick them off. That's how rude unattended disgusting and disorderly. The customer service was.

GUTS purple cookie
Andrea Renee A.

Ordered two cookies online. The GUTS, purple one, and the Lemon Berry cake. The Lemon Berry was very refreshing and super tasty. I'm so glad I ended up getting it. My son had the other and really enjoyed it The staff was very friendly and had our cookies ready for us. The store was clean and inviting. We will return soon.

Crumbl Cookie Box
Sharan G.

So first off, the strawberry milk! Absolute perfection, it may seem a lil bit dry but the strawberry cream and whipped cream, makes it so FLUFFY! Also I got the cookie dough bites which were so soft and tasty! Brookie is a great combination when you want to enjoy brownie and a chocolate chip cookie. Tres Leches Cake is a spiced cake with biscoff topping and lastly the Sugar cookie taste buttery and delicious!!

crumblll

super yummy would go again. service is aleays good. Its is always clean inside. My favorite is their cheesecakes

Variety of scrumptious cookies.
Krissy R.

I stopped coming here because they always ran out of the best flavor cookies, waste of my time and gas. I will say the cookies are great, they just need to keep up with supply and demand. Inventory is not their forte I guess.

Party box

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3 years ago

Helpful 5
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3 years ago

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3 years ago

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11 months ago

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2 years ago

I love crumble cookies my fave is the New York cheesecake !! The tres leches cake was so bomb!!!

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Photo of Ayde S.
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2 years ago

No,no,no sorry these are no good! Too sweet too artificial. $20 for 6 small cookies nope people find somewhere else Costco or homemade!

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Alex S.

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2 years ago

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2 years ago

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Alex S.

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2 years ago

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Alex S.

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1 year ago

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Alex S.

Helpful 1
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1 year ago

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Alex S.

Helpful 2
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2 years ago

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Alex S.

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2 years ago

One of my fave Top cookie spots and it's local not many other cookie places near ! I like to get the 3 pack

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2 years ago

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Alex S.

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2 years ago

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2 years ago

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3 years ago

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Alex S.

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2 years ago

10/10 Oreo cookie honestly all of them. So easy to order and cookies were ready in a couple of minutes. Super clean too

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1 year ago

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1 year ago

Very quick service, i was in and out within 5 minutes or less. It's pretty simplified to put in your order.

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1 year ago

The food was good but the service so bad I honestly don't know how these people sell. This is a place I will never go back horrible service

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Alex S.

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2 years ago

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Alex S.

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1 year ago

Too busy and ordering system too slow. Has a variety of cookies but are often sold out for popular cookies.

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Alex S.

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1 year ago

Best milk chocolate cookie ever great customer service. Very friendly and informative if you have a craving this is a must try

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1 year ago

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3 years ago

Helpful 1
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2 years ago

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Alex S.

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2 years ago

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Alex S.

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2 years ago

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Alex S.

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1 year ago

Great cookies. Love em. I like the bariety of flavors you all provide. Keep the new flavors coming.

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2 years ago

Haven't been disappointed yet. Everything they make is top tier. Love that they change flavors weekly

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2 years ago

Ultimate bulking hack, 1k calories per cookie is insane would not recommend if you don't workout but still good

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2 years ago

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Alex S.

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2 years ago

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Alex S.

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2 years ago

Yummy cookies! Enough to share with another person. Always good service when you walk in.

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2 years ago

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Alex S.

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2 years ago

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Alex S.

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1 year ago

Delicious cookie...nice and warm. I would definitely tell a friend to try them. I'm excited to try a new flavor

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3 years ago

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2 years ago

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Page 3 of 8

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Cravings Ice Cream

Cravings Ice Cream

4.4(477 reviews)
2.3 mi
$

The family absolutely loves this place! The place speaks for itself, "Craving" ice cream this place…read morewill definitely satisfy your "Cravings"! Unfortunately we moved out of state but when we visit family in Cali. This place is a MUST visit! Ice here is just that good!! Customer service here is top notch !

Update: They're no longer affiliated with Fivestars!…read more I've since gone two additional times to try their waffle bites. My last trip was kind of spontaneous because I suddenly got a Fivestars reward that day for these waffle bites. However, when I arrived, I was looking for the Fivestars tablet only to be met by a Clover tablet instead. It felt like I went through a time warp because the employee working behind the register didn't seem to have any idea what I was trying to say regarding Fivestars, though he did notice a little trifold card on the front counter mentioning Fivestars. I asked if he could get his manager so I could explain, and even show, him my Fivestars reward. The reward said "already accepted", which he almost thought meant I had redeemed it already, but if that were the case, then it would have said "already redeemed". Given that they've now done away with Fivestars, I'm not too surprised he may have gotten the words "accepted" confused with "redeemed", but luckily, he was happy enough to honor it for me. The employee who assisted me was very helpful, though he did ask me to repeat the topping and the drizzle that I wanted. I chose the Strawberry Cheesecake flavor ice cream with Fruity Pebbles toppings and a Strawberry drizzle on top. Since I had already tried the cookie flavors before, I figured I'd try the fruity flavors this time around. He said he needed about 5 minutes to prepare my waffle bites, which were presented a little different than last time. Last time, I got the Cookie Butter flavor with *Cookie* Crisp and Peanut *Butter* (see what I did there?), and it came in a small plastic takeout container. This one came in a large plastic cup, and I'm thinking the logistics may have changed a ton between my last two visits. I did appreciate how the employee asked if I wanted the waffles on top of or beneath the ice cream before making the waffle bites; I chose on top. He also asked if I'd like powdered sugar on top, to which I agreed. Unfortunately, neither of the waffle bites I got from my last two visits impressed me that much. As a matter of fact, the only thing that impressed me was the strawberry drizzle. Everything else fell kind of flat. While generous in size for the $8 price tag, the Cookie Butter and the Strawberry Cheesecake ice cream didn't really taste like these flavors at all! For whatever reason, the peanut butter didn't add much flavor, but the strawberry drizzle added a lot! How even?! In short, the waffle bites weren't that much of an upgrade from the ice cream scoop that I had on my first visit. I'm willing to say "too much good was no good" here. The waffles themselves were good, but they can only do so much when a flavored ice cream doesn't even taste like that flavor. It's worth noting that on my penultimate visit, when I got the Cookie Butter Waffle Bites, I saw two employees behind the front counter who were ready to take my order. I asked them to explain what the waffle bites were, but it took them a couple of tries to actually understand what I was asking. From what I gathered, the waffle bites were similar to the ice cream scoop I had on my first visit, but with the addition of a warm waffle to supplement the ice cream. However, the step-by-step process remains the same. I was initially told it would take 6 minutes to prepare the Cookie Butter Waffle Bites, but it actually took 15! It seemed like one was training the other or they were trying to gather the ingredients and/or the steps needed to create the waffle bites. After about 10 minutes, I was told by one of the employees they had to make a new batch of waffles because the first batch had burnt. The music was getting pretty loud, so it was hard to hear him after that, but I didn't want to hold up the kitchen prep process any longer. I just said "Alright, sure" so he could continue preparing my order. I do appreciate how he let me know of this so that I'd know the reason for the extended wait, but I wish they weren't so ill-prepared during my visit. So overall, still 3 stars overall. I appreciate the prior partnership with Fivestars, but these missed opportunities have led me to believe that Cravings is just not for me. I doubt I'll try anything else on their ice cream menu, and considering that there are only a few parking spots in their lot, it will take a lot to get me to try their hot chicken. And speaking of lack of parking, I also want to mention that on my second visit, I saw two open parking stalls right in front of Cravings, one on either side of a car. That car had its driver's side wide open so that I couldn't park there. I had to park on the passenger side of that car, which he left much less room for. Perhaps a microcosm of the clientele in this part of town? Everybody deserves a second chance, right? Unfortunately, not everybody can make the most of them, and this is just one example of such. Thanks for the sweet treats Cravings, but I'll get my next one somewhere else.

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Cravings Ice Cream
Cravings Ice Cream
Cravings Ice Cream

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Horchateria Rio Luna - Churro Sundae

Horchateria Rio Luna

3.9(2.2k reviews)
2.9 mi
$$

I Love the vibe here! The inside is pretty big and there is…read moreseating for you to enjoy your drinks/treats and do some laptop work. They have many types of drinks iced/hot/blended and also sell some baked goods. The service is fast and friendly and I always leave satisfied with my experience here

Stopped here after a quick trip to Northgate Market. Surprised this place had so many reviews, so…read morehad to check it out. My husband and I came here pretty late, I would've liked to try their churros and other desserts that looks super delicious, but wasn't feeling it when we visited. We just opted to get a large horchata to share. I was not really a fan. Their horchata is super, super freaking sweet. I've definitely had better horchata elsewhere. The price and quantity is fair I think, but I'll have to try other things on their menu to see if just the horchata is not to my taste. Interior is very clean and spacious. This place is very well decorated, with art and merchandise around the store. However, it took quite a while before my order was taken even when no one was in front of me. Kind of just awkwardly stood there and took my phone out because no one came to take my order. Service was nice though when someone finally came over to take my order, and I got my drink really quick. There's a little bit of parking available, you may have an issue grabbing a spot on a typical day I think. There is a convenient drive-thru though. Will try to check this place out again whenever I'm nearby, I'm hoping other drinks will be better.

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Horchateria Rio Luna - Place really expanded

Place really expanded

Horchateria Rio Luna - Mini Churros and Horchata Latte

Mini Churros and Horchata Latte

Horchateria Rio Luna - Horchata Frappe

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Horchata Frappe

Crumbl - Downey - bakeries - Updated May 2026

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