Rita and the team at Crowne are fantastic and I would highly recommend them to anyone needing wine shipments in the Healdsburg area. Great communication and help the wine for a bit while it warmed up at home. read more

Wow- shipping is surprisingly a difficult task to accomplish sometimes. I've been working with a Huge Wine Shipper for years, then they were doing inventory for a week so I brought my cases here - Kevin takes them out of your trunk, you walk in when there's nothing too weird like a Pandemic going on, fill out a quick sheet, and Viola!!! Cost is less than Huge Wine Shipping Companies and even the Boxing and supplies comes with it! FANTASTIC SO HAPPY WITH CROWN SHIPPING read more

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Rita and her team did an amazing job in packing a humidor . Their care, concern and attention to detail are just amazing . Many thanks to them ! read more

I have received wine shipments through Crown a few times now. It has always come quickly and still chilled. Getting all the shipping numbers quickly, and that they are so knowledgeable on the rules and such of wine shipping to different states is very reassuring when dealing with large/expensive orders. read more

Meh on customer service, ugh on shipping. Told package would ship in one week. Received 3 weeks later with no email or phone call to explain delay. Box was severely worn down, and bottles were very dusty as if they had just been sitting around......better options in the area read more

Recently ran into one of their drivers while buying wine at Safeway. He asked if I was shipping all the wine somewhere and told him I did. He gave me so much info on using Crown for my personal wine shipping. I have never used their services yet but if Criss is as informative and friendly as the company, I should be contacting them in the future. Thanks for your info young man....!! read more

Called and spoke with Joe about shipping wine to friends in Chicago a few weeks back. I discussed that I would be in town getting about 2 cases worth of wine I wanted to send. We went over the pricing on the phone and everything seemed fine. When I stopped into the shop I was told I couldn't ship it unless I had a "Winery Permit" Not going to go into detail but to say I was upset is a bit of an understatement as I had spent thousands of dollars on the wine. I ended up not sending my wine, not getting any recommendation to get my wine to Chicago, and whoever helped me seemed to have an attitude about me getting upset. If I was told that over the phone I would have explored other options, and if no solution, not spent thousands on this wine. I have heard good things about them but the service was not what I expected. read more

My wife shipped a case of wine that was intended to be an engagement gift to my sister in Louisiana on Monday, April 29. She asked if it was going out that day and was told it was going out the following day on Tuesday. In the past, staff has always been friendly and actually placed the wine in a case in front of us. This time, however, they seemed somewhat disorganized and just took the bottles in the carry bags and placed them aside. We were heading to Louisiana in a few days and expected the wine to arrive while we were there. Today we called to find out a tracking number and discovered that the label was not even printed until Thursday, May 2, two days after it was promised to be shipped and would not arrive until the 9th of May, well after our visit. When we expressed our concern and disappointment, Nichole asked if we had specified a date it needed to be shipped. We said didn't think it was necessary since they said it was going to be shipped on Tuesday. She replied she was sorry, but there was nothing she could do. Really disappointed in them misleading us about the date it would be shipped and their lack of customer service. We won't be back... read more

Wonderful experience with Crown Wine Shipping!! We left our wine at the hotel in Healdsburg, filled out a simple form, and Crown took over from there! They picked up our bottles promptly, packaged them so there would be zero chance of them breaking in transit, and shipped them to us ASAP! Rita was awesome and made sure we got our bottles safely to Texas even though it's hot as can be here at home. We received a shipping confirmation email from them so we could track where the package was. Overall, this was a totally seamless way to ship multiple bottles from various wineries in CA to TX. Thanks so much, Crown Wine Shipping!! read more

I recently came in to ship some bottles to my Mom in NY which I have done many times in the past few years. I usually receive top notch service from Mike and Nicole but they were not in this time around. Not too sure who helped me as she did not introduce herself. Mike or one of the guys working there would always help me bring my boxes in, this time no one acknowledged me and no one helped me bring my wine in. Once I was acknowledged, the lady helping me really didn't seem to know what she was doing. I told her it needed to land by a certain date. She recommended shipping on that Friday and guaranteed it would land by the following Friday. A week goes by and I wait to hear from my Mom (she loves to text and update me when she gets the goods), the date comes up and I don't get anything. I looked up the tracking info and it said it was set to deliver the following Monday!!! I said she needed it before that weekend for a very important dinner, so I called and spoke with I believe the same woman who went on to tell me I would have needed to ship 3DA to guarantee it would arrive by the date I requested. I asked why you didn't say that when I was there? She didn't have a clear response and seemed to fumble to find words realizing she made a mistake. Come to find out if they shipped on Thursday instead of Friday, it would have landed when I needed. I also came to find out from a friend that the woman who helped me was an owner. Not sure how the owner of the business doesn't know how to get my package from point A to point B. On top of all of this, one of the bottles, most expensive one of course, broke. This was a far different experience than what I have had in the past and hope this will not be a trend if I decide to return. read more

Great service, friendly, timely, top notch shipping services!

I had to create an account just to talk about my recent experience with this company. I was staying with the Doubletree while doing some wine tasting in the Sonoma County area. I bought a case of wine (mixed bottles) to take home with me. When speaking with the shipping company, it was made very clear that my package needed to arrive cool as I live in Texas, and needed to be there by the following weekend. They said no problem we have 1 business day turnaround and can get it out with Ice-packs ASAP. I left my wine at the hotel and waited to receive tracking as I was told I would receive when it shipped. A week goes by and I don't have my shipment or any tracking information, should I have called earlier, YES. When I called they said they had incomplete payment information. I said what was incomplete? They said missing numbers from my CC. I asked, if you were missing something on my end why didn't you call me and tell me, my phone number was on the form I filled out and It needed to arrive already. For some reason, instead of trying to fix the problem, I was told what I did wrong. They did not offer to get my shipment out expedited, and when it did finally arrive, there was NO ICE. I told the Doubletree I was not pleased with who they used for my shipment, and Doubletree offered me a full refund on the shipping cost, not the actual business. Customer service is not their specialty. read more