Had never been to Cross Roads before. I had found it online and it seemed cool (at least to me) to showcase Thai and Chinese cuisine at what otherwise appears to be a typical American diner.
I liked the landscaping out front, it was very warm and welcoming and the inside was the same way. Quaint, homey, and very comfortable. It is just a place that you feel comfortable being at, which is always good for a diner like this.
There was four of us total, and I was very impressed with the menu. Again, the variety is a great selling point and it isn't so much that becomes overwhelming. They have mostly anything that would fit your taste on a particular day -- really fabulous.
Our table got a sweet and sour stir fry with shrimp, a sesame chicken dish, an omelette, and a southwestern shipwreck.
I won't speak too much for the other at my table, but there were no complaints with the food at all. From my perspective, the food was EXCELLENT. I had the shipwreck and ordered a pancake ala carte. The pancake was absolutely delicious. Cooked perfectly, fluffy.. They add a touch of cinnamon which really warms up the pancake flavor-wise. And I realize shipwrecks aren't awfully complicated to execute... but again. PERFECT. I could actually taste individual ingredients which were all marvelous.
Honestly.. Cross Roads Bistro had a chance at being my favorite diner in the corridor.
Except the service was unacceptable.
I will try to make this short and sweet because it annoys me to even think about. The waitress had brought us our checks. Came back to check on them to see if we were ready to pay maybe 2 minutes later. Half the table was clearly not ready to pay as the tickets hadn't moved and there was no money / cards with the tickets.
The waitress asked anyway if the tickets were ready to be paid. Guest A in my group said that he was still waiting for more tea (as his glass had been empty for over 15 minutes by this point). The waitress obviously took extreme offense to this and became very rude and very snippy..
In a very sarcastic / rude / and almost put-out tone, she proceeded to say that he never asked for more tea and that's why the glass was empty.After a second of awkward silence, she asked Guest A if he would like more tea (which I think should have been obvious). Guest A replied, " Sure! " and the waitress retorted, "See, that wasn't very hard, was it?"
Wow... Well, Guest A didn't really catch / hear this comment in it's entirety but he knew she had said something unflattering. So after she walked away to get tea, he asked the table what she said. He almost couldn't believe it.. So much so that when she came back, he asked her what she said. She proceeded to lie and pretend as if she never said anything.
She never returned to the table. The other guests (one of which is over the age of 90) were then required to get up and seek out the waitress to actually pay for their meals.
Look.. I know customers aren't always pleasant. I know bad days happen. But I used to be a waiter and I couldn't get away with talking to CUSTOMERS like that under any circumstances. Heck, I wouldn't even think about.
Before that incident, I was REALLY excited about this location and the food they offered. I was ready to come back fairly frequently?
Now? I don't really want to go back at all.
What a shame.
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EDIT:
I swear, I did this before. The questionable waitress seems to be gone and all of the great things I said about the food still hold true after many visits.
Please go to this location and support our local businesses. These owners truly care about the food they serve and the customers as well.
FIVE STARS. read more