Dear Cricket Wireless,
I am writing to file a complaint regarding the treatment my elderly parents received at the North Carpenter Cricket Wireless location on June 9, 2026.
My elderly parents visited the store seeking assistance with my father's phone, which was no longer functioning properly. They were assisted by an employee named "Ashley." During the interaction, Ashley was dismissive, unprofessional, and discriminated against them because of their age.
Initially, Ashley requested and verified my mother's identification to access the account. However, after doing so, she stated that the system was not working and claimed she could not provide any assistance. She then instructed my parents to visit a different Cricket Wireless location. When my parents asked why they could not return to the same store for assistance at a later time, Ashley responded by stating, "because I do not want to help you."
Concerned by this treatment, my sister, Erika Colbert, called the North Carpenter Cricket Wireless location to speak with a manager and to confirm Ashley's full name. Ashley refused to provide her last name and would not allow my sister to speak directly with the manager, instead transferring her to another employee by the name of Christina. Additionally, Christina and Ashley refused to provide my sister with the manager's contact information when she requested it. They informed my sister that the manager would be in the following day and took her contact information, assuring her that the manager would return her call. However, the manager never contacted my sister. My sister subsequently called the store multiple times over the next two days in an effort to speak with the manager, but her calls went unanswered.
The treatment my parents received was unacceptable. Ashley refused to provide even the most basic customer service, acted inconvenienced by their questions, and made them feel like they were a burden for simply asking for help. There is absolutely no excuse for that kind of behavior from anyone representing a business.
This was not a minor customer service issue or simple misunderstanding. The treatment my parents experienced reflected a serious failure in professionalism, empathy, and basic human decency. Rather than receiving assistance, they were made to feel unwanted and unwelcome while seeking help with a legitimate service issue. As loyal customers and elderly members of the community, they deserved patience, courtesy, and respect. Instead, they left feeling humiliated and deeply upset by the experience.
I respectfully request that Cricket Wireless conduct a thorough investigation into this incident and take any appropriate corrective action. I also ask that steps be taken to ensure that other customers do not experience similar treatment in the future.
Thank you for your attention to this matter. I look forward to your response regarding the outcome of your review. read more
