We got conned and lied to. Traded our phones, got two watches and was told our monthly bill would…read morebe $185. Turns out the manager lied got us to sign the contract and now we are paying $245 a month. Every worker there has no people skills. Manager is a fraud and a POS. But hey they pulled a quick one on us. I would recommend a different carrier. Don't waste your time or money with these people.

If I had the option to give zero stars, I would. The customer service is poor, and the lack of…read moreurgency to engage with a customer is non-existent. I came in for an upgrade, and on a Sunday with no one from a customer perspective was being served. I was told to wait with three representatives laughing as if they were doing me a favor. Avoid this place at all costs. Horrible customer service. They should close it down for a customer centric business, in my opinion.

Dani was such a great help, I went in there with an issue that I thought it was going to take…read moreforever to fix, and he managed to fix it within a few minutes, he was always explaining the process and making sure that I understood everything.

Visited store on the morning of March 20. Employee was not helpful in AT&T situation despite mobile…read moredevice was purchased at the same location. Didn't want to help but instead have me call AT&T customer service. If I had known this then why have a store?

I want to give a Big Thank You to "Jake" for being so kind and patient to and with my spouse on our…read morevisit to your store a few days ago. My sweety who is 80 years young had messed up his phone some how and couldn't figure out or fix what he had done. We were greated by this pleasant young man with the best personality and humor and made my sweety so very comforatble and didn't make him feel like he had done something wrong. Jake took his time and explained what had happened and with my sweety he showed him how to fix the problem. I am so Thankful that we still have such kind people in this world that take their time with the elderly . THANK YOU JAKE for being such a Kind human being. We need more people like You !

The staff here is useless, and AT&T's corporate processes are broken…read more My employer released my work number to me as a personal line. The online process failed. Customer service told me to go to the store. At the store, the manager tried the same steps on my phone, hit the same error, then said he'd get his iPad. He never came back. Instead, another employee appeared, admitted he didn't know the process, and offered only excuses: "new system," "account too big," "call the business liaison." No one could solve a basic problem. The runaround is unbelievable. The incompetence is unacceptable. This is why customers lose trust in AT&T.

Great service from Jose S. Guided us through the process explaining each step and answering any…read morequestions we had. Transparent and honest salesman. Can't ask for more

1 star. Deceptive and dishonest sales tactics…read more I've been an AT&T customer since it was Cingular, and I've never experienced anything like this. A rep named Jeff at this store blatantly lied to me. He told me I couldn't purchase my new phone outright (false) and needed to wait a month before coming back to pay it, said I wasn't eligible for a trade-in (also false), and without my knowledge or consent, added insurance and "Next Up" to my account. Put me on a monthly payment plan without telling me or asking me. He said all I'd pay that day was sales tax and for accessories but wouldn't be charged for phone until Aug 5 when I would be able to buy it outright. Worst of all, he removed a discount I've had on my line for over a decade without telling me. I had a bad feeling when he avoided eye contact during the sale. Now I know why. It took over an hour on the phone with customer service to clean up the mess. Guess his commission check was more important than integrity. Thankfully, a wonderful rep named Ziad helped correct what Jeff did. But this experience was dishonest, manipulative, and unacceptable. AT&T needs to hold its reps accountable. I strongly recommend avoiding this location. This was Garner, NC.

I have used the location multiple times for my AT&T services. I've found the staff to be helpful,…read morewhether they are answering my questions about my account (or my Mom's) and when I look to upgrade phones and other products. Most of the time I am greeted at the door and checked in to be seen by the next available employee. There is a screen on the wall showing the queue for those waiting to be served. Fortunately they have a few fun time killers around, such as DIRECTV on a big screen, cornhole, and a basketball toss game. This location can be busy, and the parking lot that is shared with the Starbucks next door can make parking a little difficult at times.

Went in here cause I had a question a question and was treated rude as soon as I sat down, wouldn't…read moreeven make eye contact wouldn't even say hello wouldn't even say how are you doing nothing and then when I went back in there to ask a question I I was treated like I was invisible just go to another AT&T

They refuse to honor their offer to me when I signed up. Bate and switch at its finestread more

I had a super good experience upgrading my phone here. I waited about 25 minutes until a…read morerepresentative was free but once I had her sitting down and assisting me the rest was efficient and painless. Nancy explained all my upgrade options, I opted for a 14+ as I liked the bigger phone and lower monthly bills with my trade in of a 10. She transferred all my info over, put on the case and screen protector and I was on my merry way. I read some bad reviews prior to coming here, but I had a great experience and I brought my shiny new iPhone home and it works great.

I've been a customer with AT&T more than 6 years, I came to this location to purchase 2 phone the…read moreguy was helping me, I asked him if I can look at the new phone from the bottom he said can't take them off I said no problem, I set with him to get ready to purchase them, the lady took them out like I was gonna steal them, I asked her why you didn't let me see them she said go to the Apple Store, she doesn't know how to talk to people really having a terrible attitude, I went to the different AT&T down the street 5100 Capital Blvd Ste 100 Raleigh, NC 27616 they are very helpful. Shout to all the staff there.

Returned to get a new phone for myself. Worker seemed disinterested in helping me. She seemed more…read moreinterested in eating her lunch and telling me I couldn't trade in my phone for anything. I left after 5 minutes and won't be returning.

Visited this location several times over the past year. Interacted with about 3 employees. Of the…read more3, there was a particular employee that I've interacted with multiple times. IMO, lacking customer service skills. Not that she's necessarily rude but she's far from approachable. Stoic and stern, void of direct eye to eye contact and dismisses you before confirming that your issue has been resolved. On at least 2 occasions I had to politely interrupt her to let her know that the issue we were addressing before she prematurely moved on to another customer, was not resolved. It's always a very odd transaction with this particular rep...I have no idea why. I've worked in customer service for over 2 decades so I understand the potential challenges. I also understand that customer engagement is necessary for any semblance of customer satisfaction. I will not visit this store again.

Seth was helpful x2 with myself and fiancee! He got us both upgraded quickly and efficiently with…read moreno room left for questions/follow ups as h is super thorough!

This authorized retail location is terrible! The parking situation is atrocious; you can't find a…read morespot within several blocks without parking illegally, and they offer no suggestions to help out. (Not everyone is on foot, people!) The poor sales guy didn't know a thing about their plans or the upgrade features... we spent 30 minutes going through options to find out that we can't do what he said we could do all along. And there's no way to fix it, he just didn't know his stuff! You can't merge two AT&T plans & get the BOGO promo, it has to be an outside number. He also didn't know how to merge 2 plans together on grandfathered packages. Poor thing, you need a lil more training! As a customer of AT&T from the Cingular days (think: 2001), you'd think my loyalty would get you somewhere.... but I was told that I'd have to go to Verizon to get that special. Touche, AT&T, touche! Luckily the AT&T corporate store on Capital somewhat redeemed the brand... whatever that means :)

Unapologetically rude. Clean store. Apparently they forgot to train their employees in something…read morecalled manners. Wow.terrible. Just terrible. Pathetic. Makes me want to sell my att stock. poor parking. Poor service. Wait time with two people was like crazy slow. Not good. Not good. Back to Verizon I go...

This kiosk is a joke, I stood there waiting for someone for over an hour and no one showed up. It…read morewas an abandoned kiosk. The idiots at AT&T should just shut this thing down is they can't get a single person to stand there and service their customers. Biggest joke in Raleigh!

Utter garbage. The manager was useless. Call center sent us here to get a Sim and activate a…read morephone but he took $16 for the supposedly free SIM and tells us to call AT&T to get it activated. Of course we'd need a phone to do that but he didn't have one he would let us use in the store. Stay away from this store if you want anything more than rude treatment.