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    Sound Profiles

    3.7 (3 reviews)

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    Best Buy - Crabtree Best Buy has Geek Squad Station

    Best Buy

    2.3(79 reviews)
    4.7 mi
    $$

    I am writing to formally complain about my recent experience with an online purchase from…read moreBestBuy.com and the handling of the issue at one of your retail locations. I recently purchased an item through BestBuy.com. After multiple delivery delays, the item finally arrived; however, it was covered in mud inside the box, indicating that it was damaged or mishandled prior to delivery. Due to the condition of the item, I contacted customer service and was instructed to return it to a local Best Buy store. When I arrived at the store, the Store Manager, refused to accept the return. While I was on the phone with a Best Buy customer service representative, the manager told the representative that he had the right to refuse any return, despite the item arriving in an unacceptable condition and despite following instructions provided by Best Buy's own customer service. When I stated that I would not leave until the issue was resolved, I was informed that mall security would be called. This response was unnecessary, unprofessional, and deeply upsetting, especially given that I was simply attempting to return a defective item in accordance with Best Buy's guidance.

    I did an online purchase of 2 sets of 4 Starbucks gift cards for my sister for Christmas…read more Yesterday while in Starbucks they realized that one set of cards had not been activated. Best Buy admitted that it was their mistake and that the pack said "Activation failed" yet they still sent them. Now they will not make things right unless we drive 40 miles to the closest Best Buy store for a refund. Never again Best Buy.

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    Best Buy - Store front from Store/Curbside pickup area

    Store front from Store/Curbside pickup area

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    Custom Light & Sound

    Custom Light & Sound

    4.8(5 reviews)
    22.0 mi

    My job must be wearing me thin (in the figurative sense, rather than the literal unfortunately). I…read moreknow this because twice in one month I've ordered something online only to discover the week of that I never actually completed the ordering process, clicked "confirm" or "submit" or what have you. And so I find myself flailing the day before an event without a) a giant cardboard cow cut-out -- or in this case b) a video projector. Panicked, I started pulling up Google searches to see where I could rent one same-day but most of the places I found were parts of larger organizations that weren't locally based and didn't offer same-day delivery. Enter Custom Light & Sound. I phoned them up and spoke with Matt -- sounded youngish, and maybe a little green. Asked me all the right questions though -- how big and how dark is the space, how many people are attending. After he took down my info and told me to pick it up before noon, I had to finally ask him how much it was and what the product was. Turns out, he'd picked something out for me based on my needs that wasn't featured on their website. So, whereas I'd thought the costs for their projectors ranged from $100-200, I was pleasantly surprised to learn that my not-on-the-website projector was only $85! I went to pick it up and met Lee at the register. The first words out of his mouth were "21" which is an odd thing to say to someone you've just met. I looked inquisitively at my husband and then back at him. And he expounded: "We only rent to 21 and up." Good Lord, I'm pushing 30. But whatever. Turns out he's best friends with my husband's former college roommate -- so it's okay that he bruised my ego. They called Wayne to come out and check on the equipment before handing it off to me. He was a bit gruff, but did look through everything and assure us it had all the required cables, etc. The credit card machine wasn't working at pick-up so Lee gave us the okay to take it with the promise that we'll pay when we return it. Equipment ran great and interactions with the folks here was overall a positive experience. And don't be fooled by the cramped-looking exterior. Once you enter this little treasure trove, you'll discover it runs deep and is packed to the gills with audio and lighting goodies, plus fun accessories like disco balls and fog machines!

    Asked these guys for some really weird things, and they have always had what I needed or a darn…read moregood substitute!

    Sound Profiles - electronics - Updated May 2026

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