I am writing to formally complain about my recent experience with an online purchase from BestBuy.com and the handling of the issue at one of your retail locations. I recently purchased an item through BestBuy.com. After multiple delivery delays, the item finally arrived; however, it was covered in mud inside the box, indicating that it was damaged or mishandled prior to delivery. Due to the condition of the item, I contacted customer service and was instructed to return it to a local Best Buy store. When I arrived at the store, the Store Manager, refused to accept the return. While I was on the phone with a Best Buy customer service representative, the manager told the representative that he had the right to refuse any return, despite the item arriving in an unacceptable condition and despite following instructions provided by Best Buy's own customer service. When I stated that I would not leave until the issue was resolved, I was informed that mall security would be called. This response was unnecessary, unprofessional, and deeply upsetting, especially given that I was simply attempting to return a defective item in accordance with Best Buy's guidance. read more

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I did an online purchase of 2 sets of 4 Starbucks gift cards for my sister for Christmas. Yesterday while in Starbucks they realized that one set of cards had not been activated. Best Buy admitted that it was their mistake and that the pack said "Activation failed" yet they still sent them. Now they will not make things right unless we drive 40 miles to the closest Best Buy store for a refund. Never again Best Buy. read more

I attempted to purchase an Open Box set of headphones. When I attempted to check out the system would not allow the price that was clearly marked on the box. The manager told me they could not adjust the price. They then offered to sell me the headphones at the same price as a new set. This was the worse experience that I have ever at Best Buy. They have lost a customer for life. read more

Signage is good, employees are helpful and professional , especially Tomas in the electronic section. He really went above and beyond to help me get what I needed. Also visited the Geek squad and they were able to advise me and direct me to the electronic section, even called ahead to let them know what I needed. Deducted a star because much of the stock was empty in some areas. ( I looked in other sections for other items) There were sales on some items but only $20 -$30 off . Store was clean and check out was easy. read more

If you value your time, don't shop at Best Buy, because they clearly don't. TL;DR: I ordered a dishwasher on April 1st. After three failed delivery/installation attempts, three trips to the store, and over an hour of phone calls, the job is still not done, and I am unable to even cancel. The dishwasher is sitting in my kitchen, unused, and Best Buy has offered no resolution. I purchased a new dishwasher on April 1st, 2025, at my local Best Buy. I am very busy with work and didn't want to deal with repairing the old one, so I opted for a new unit with installation and haul-away included, thinking this would save me time. Attempt 1: April 5th The installer arrived, inspected my sink, and pointed out a minor leak under the sink faucet. I appreciated him flagging it and offered to sign a waiver to document the existing issue so he could proceed with installing the dishwasher. The dishwasher has nothing to do with the sink faucet. He refused to install the dishwasher and left. Attempt 2: Appointment Canceled (Supposedly) While waiting on plumbing repairs, Best Buy called to reschedule. I explained the situation, and they said I could cancel if needed. The repair wasn't done by the appointment, and I used the online system to cancel the next appointment in advance. Despite this, I received a text on the appointment day abut the incoming appointment, and when I called Best Buy, they informed me that same-day cancellations weren't allowed and advised me to simply not open the door. I literally had to hide in my home while the delivery team knocked. Attempt 3: Early Morning Wake-Up, But No Install Once the plumbing was fixed, I called Best Buy. After 25 minutes on hold, I scheduled delivery/installation. They gave me a massive 7 a.m. to 7 p.m. delivery window. That morning, I was woken up at 7:10 a.m. by a phone call from Best Buy, and by 7:30 a.m., the delivery team was at my door. I opened it half-asleep, only for them to drop the dishwasher in the middle of my kitchen and leave. No installation. No haul-away. They told me they are here just to drop off the unit. When I called customer service again, which took another half an hour, I was told they couldn't schedule anything until that day's job was "closed out," and to call back the next day. Attempt 4: Haul-Away Only? Frustrated, I went back to the store and spoke with the manager. He apologized and scheduled another appointment. On the day of that appointment, the team showed up just to haul away the old unit. I explained that the old unit is still installed. They said, "We're only here to grab it." That would be funny if it weren't such a waste of my time. Store Visit 3: Still No Progress I returned to Best Buy and spoke with another manager, Nick, who apologized again and said he'd escalate the issue to corporate. At this point, I was asking to cancel my order and get my money back. I asked him to add a note to my file so I wouldn't have to retell this story yet again. The sales associate, Percell, reassured me, saying Nick was great and I'd hear back soon. I never got a call. Store Visit 4: Starting Over I went back to the store again, provided all my paperwork, and asked the present manager to check my account. She came back and asked me to repeat the entire story again because there was no record of any of it. When I asked for her name, she refused to provide it and wasn't wearing a visible name tag. At this point, I just got back my folder and returned back. So here I am, weeks later, with a dishwasher sitting in the middle of my kitchen, fully paid for, and still not installed. I've spent hours on the phone and in person with Best Buy, and no one seems capable or willing to take ownership of the issue. If you respect your time, avoid Best Buy. Because clearly, they don't. read more

Don't do it! NEVER BUY A PLUS MEMBERSHIP! Their legal states its refundable if you cancel "Within the first 60 days of the initial purchase, OR ANY RENWAL TERM," but they won't refund a dime even if you never used it!!! My "renewal term" was a year, and I cancelled in 11 months. My salesperson flat out lied and the legal is MISLEADING. AVOID AVOID AVOID read more

They have no phones here so cant call anyone if you have questions. They use 3rd party call service handles any questions and dont know anything. They are selling fake promotions and telling you at check out that you get refund check if you get credit card with them saving you $ on your purchase (just for staff to get bonuses checks). FAKE!! Do NOT shop at best buy and especially Crabtree store. read more

Understaffed as per usual of any Best Buy location. Found what I was looking for on the shelf above unorganized display, hunted down a rolling safety ladder and got it down myself. Would have been just like shopping at Home Depot except couldn't check out myself. Had to stand in line for 10+ minutes to wait for the (1) cashier. Would definitely have used Amazon if I hadn't needed item right away. read more

Very poor experience here when attempting to purchase a new phone. Got bait and switched altering spending 3 hSpent 3 hours getting a note8 activated and was bait and switched reWas told informed of my eligibility a Employee approached us and suggested we and switched me after a 2 hour phone activation. read more

Solid Best Buy that is part of Crabtree Mall. Luckily they are in a the first mall "plaza" so you don't have to deal with full on mall parking when you just want to go to Best Buy. But, you generally do have to deal with full mall traffic to get there. The employees are always super friendly and every time I've been in someone has asked if I needed help. We were scoping out TVs and trying to compare the different options. It was nice to see so many options laid out right next to each other to compare. I also like wandering the appliances aisles dreaming of how much better my appliances could be. Dreaming over a washer/dryer? That seems like peak adulting level! My son also thoroughly enjoys this store. If you are looking for a fun store to occupy your toddler with this also fits the bill! read more

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Location is horrid due to the traffic nightmares. I used to call them "Worst Buy" because in the past, customer service had been awful. Things seem to be changing for the better. Pricing on the shelves does not necessarily reflect the price of the product itself - buyers need to be aware of this. We bought an external hard drive here but when we took it to the register, the price was about $70-ish more than the price shown on the shelf when it was rung up for check out. I asked the clerk to honor the price shown at the display and they did. It took several minutes to get the help needed to over ride the price in their system, but the wait was worth the price differential. I also ordered items online for store pickup - this is where I get very nervous because when I showed up to pick up the item, the box was the most damaged one they could find on the floor or in the stock room. Folks, if you are going to pick and shop for online customers, pretend you are shopping for yourself when you go to pick out the items you are going to hand off to an online customer. Battered, damaged, taped up boxes are not very appealing and I was very THANKFUL the product itself was not damaged. read more

Maybe it wasn't a scam but it sure felt like one. bait and switch. I saw an LG OLED TV, open box. It seemed like a good deal and I've bought several TVs from Best Buy over the years. Plus, they so helpfully categorize your open box items to help customers make informed decisions and know what they are getting. The Open Box categorization was "Excellent". According to Best Buy's own criteria "Excellent" means Looks Brand New, Includes All Original Parts and Accessories, Typically contains packaging. See screenie attached. Excellent. What got brought out curbside was a TV in bubble wrap only. I pointed out that it "typically comes with packaging". Your rep said well no, no packaging and if I don't want it anymore that's ok (gee thanks). Almost like this was a common business practice - wheel out a substandard item, see if the customer will take it. Well no box...ok, not that big a deal. He then told me the remote and power cord were wrapped up in the bubble wrap. "And the stand?"..."no stand"..."I can't use it without a stand -..."well we don't have a stand for it".."I'm not talking it without a stand - get a stand and we're good"..."It was the display model, the stand is long gone"..."Then I don't want it"..."OK" and off my truck it came. Like it happens all the time (shrug). Never mind that Open Box and Display Unit are not synonymous. No one batted an eye, no one seemed to think it was at all unusual, or a mistake, that this TV categorized/advertised "Excellent" didn't meet Best Buy's own stated criteria. Like it went on All. The. Time. No effort, no initiative - like that is their training. They may want to say it's an honest mistake, but I sure didn't get that 'mistake' vibe. No one tried to make it right (I asked for a stand), folks quickly pivoted to "ok you can cancel the transaction" as if (shrug) maybe it'll work next time. No harm in trying, and backtrack right away if there is any push back, tell the customer to just cancel the order. The TV didn't even meet their own 'satisfactory' criteria. It met 'fair' criteria o Vital accessories may be missing Like a stand. The rep said it's best with Open Box items to come look at them in the store, don't just order. Like he knew the "Excellent" category was fiction at best (and outright fraud at worst). Or else why would he say that? Why would he express ZERO confidence in his company's advertisements, in how his company represents products? I'm trying to come up with a scenario or explanation other than employees know the open box categorizations are bait-and-switch...and I'm not having much luck. Why would I need to come see something that you advertise, promise "Looks Brand New, Includes All Original Parts and Accessories, Typically contains packaging? Well if you are dealing with an unethical business it would be a good idea. I guess BB's own employees think the company is unethical. Was almost impossible to get the Store GM's contact info. Over an hour with India. Finally got a Supe who promised me he was going to get the GM contact number and call me back in 30 minutes. I knew it was a lie. I told him I knew it was a lie. But I went along. This was the only thing on which Best Buy didn't disappoint: there was no call, as I predicted. It was all a kiss-off. oh - I learned from the national customer service center rep I talked to - no one in Best Buy stores gets the calls, they are routed to the national reps. If you want to talk to someone in the store, you have to go down in person. That is how much you are valued. They don't want to have to talk to you. This was just the Raleigh store. Bill at Southpoint store seems like a good guy, said if it had been his store he'd have for sure made it right. And I believe him. Crabtree did offer to try make it right. I declined. No trust I wouldn't somehow get ripped off in the process,. Maybe it wasn't a bait and switch scam, but it sure felt like it, how slick it was, how easily they pivoted to "oh just cancel then". It felt...like it happens all the time. It's so crazy how poorly they treat customers, when they have been bleeding customers for years. That should tell you something. Shop elsewhere. I'm not at all convinced it was all innocent mistake. Someone should really look onto it. I'm on to the TV stations and DA. read more

Best Buy - The actual TV advertisement. False advertising - Computers Near Me - Raleigh, North Carolina

Looking to upgrade my TV and sound. The Best Buy Associate was helpful in explaining options and very polite. The knowledge base was on point and professional. I would recommend this location perhaps it was just a bad day for the others. read more

Like other big box stores, Best Buys are very cookie cutter operations. Sadly, there aren't many options for electronics when you want to shop local. This one looks just like every other outside and in. A security associate (greeter?) gave me a "hey" when I walked in. I went right to the area I needed and found my desired widget quickly. The price, however, was not so good. I have the "RedLaser" app on my phone. This awesome app can read barcodes and looks them up on the Internet to tell you who has the best price. My widget was $49.99 on the shelf, but $29.99 on bestbuy.com. I showed it to the blue-shirted associate and he said that they would match the price in the store. Done deal! So if you're buying from Best Buy, I'd really recommend you check prices first or while your shopping. Otherwise, you will end up spending way more than you should! read more

Best Buy - Computers Near Me - Raleigh, North Carolina

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The technician who helped me was awesome. The only reason I made an appointment with the Southpoint Location which was way out of my way was because they had a same day appointment. The tech didn't talk down to me and was wonderful at explaining my computer issues in non computer language. I hate that I forgot his name but I know he wasn't going to be at work for the next 5 days due to eye surgery. I will gladly continue to drive all the way out to Southpoint from my North Raleigh home because I was treated with respect and honesty. read more

Worst location I have been to in my life. There are lemonade stands in the side of the road that a run better than this location. Staff has no idea what they're doing and they can't even seem to open up on time. Open up about an hour late everyday. I had a women that worked there come out the exit doors to smoke a cigarette and tell me better luck next time. Can't believe they are still open. Awful read more

Rodney in the cell phone section was very helpful. I've been to T-Mobile and Verizon store and got almost no Customer Service in five minutes Rodney did more than other people did in 45 minutes very helpful person thank you. read more

Installer damaged my sonar system while installing my dash cam. He is lying to his boss so that he's not held responsible. If they decide to do the right thing then I will change my 1-Star rating. Already took it to the Toyota dealership and they confirmed that the install caused the issue. read more

Best Buy - Computers Near Me - Raleigh, North Carolina

Went here to look for a laptop. The gentleman I spoke to was dismissive. I asked about the types of computers they had. He told me I should only be worried about style and not the processors cos they are all the same. He sized me up and walked away. And that's how they lost a sale. Take your business elsewhere. The workers can't be bothered unless they can smell money. read more

Choose a different location. I must have purchased the last available apple air tag in the norther hemisphere. The website stated that it would be ready in an hour. Took about three to get there. It was across town. I got there and they acted extremely put out that I showed up. Maybe that's because of the manager I felt with. Anyway surprise no AirTag. They let me wait without telling me. Finally I had enough and inquired... oh we sent you an email. Granted I am agitated, but ask if they are going to help me out. It was an over polite no and have a nice day. Not even a little empathy, none. read more

Best Buy has really rejected the idea that a good customer experience is good for business. They proved this to me with a recent TV purchase. According to the Best Buy Sony representative, my new TV was a lemon. Though Best Buy would bring me a replacement TV, they wanted $200 dollars to help me lift it off the wall. I had even spent an extra $200 on a geek warranty. I got a neighbor to help me and it took about 2 minutes to get it off the wall. It is easy to see why their franchise is in fanatical trouble. read more

I've been here only twice, once for an eBay purchase return & the other time to purchase a laptop backpack. I've always noticed it's dimly lit in there & not many employees around. Thankfully for the most recent visit (backpack purchase), I didn't need any help. I was delighted that the backpack was on sale at a significant discount. Store was neat & clean. read more

I had contacted Samsung about my phone I had for 3 months with the screen that was flickering, they had created a ticket and told me t bring it to this Best Buy as they are an authorized Samsung repair shop. When i first drop it off it seem like the experience would be good but i was wrong. I didn't get any updates about my repairs as promised. I had keep going into the store to get updates on the repairs. One day was told Samsung had canceled the ticket and reissued it, so they had to get a new ticket, but was told they had the part, and it was with my phone and should be fixed in a day or two. So I go back two days later as since i didn't ear back from them, then i get told that they have to order the part. Which then i said that i was told you had the part and it was with the phone. So i was told come back at the same time the next day and the phone will be done. The next day I start to head over and then get a phone call that they couldnt get the repair done as they had problem with samsung saying the part can't be used for the phone and they will have to send the art to them but they had said they are working with Samsung to see if they can use the part they had. So I show up on Monday they tell me it is all figure out and that my phone will be ready that night. So i gave it until the next day and when I went in they tell they cannot repair it since they would do damage to the frame and i have to send it in to Samsung. So why would they have accepted a repair they can't do and keep my phone for over a week. Between the two companies they like to give their customers a run around, when you spend this much on a device it should not have these issues. Best buy has lost my business and the next time i get a phone it won't be Samsung. read more

Extremely helpful staff, great geek squad, and clean, well-stocked shop. I love that they great deals on tvs. I love that the memberships program They have people to make sure you buy the right phone even for the elderly family. They make sure you get the right rewards and deals they will make sure they answer all your questions before you leave. I love the amazing deals and great Black Friday specials. COME EARLY FOR BLACK FRIDAY LINE! Remember to use your Reward Zone Certificates to save money! Print them out at home or in the store before you get to the register. Great DVDs and gaming here. I've been to many Best Buys, and this one consistently has a very attentive staff. Friendly and helpful! Full Apple store - iPad too and watches. read more

So today I went to Best Buy I wanted to negotiate a price of a iMac computer because it was opened. We did not like the negotiated price so we said no and went to go leave. One of my family members said to me "do we have to put it back" we said "no that's their job" and the worker said "they won't put it back because their rude". excuse me. Please do not waste your time or money at this overpriced establishment. It's not worth it and you will get horrible costumer service. This rude workers name was Daneil and a manager was sitting right next to him and her name was Sara. I recommend going anywhere else. But I can assure you every time I go to this place there is always a problem like this and never again will I go here. So Best Buy you've just lost a customer. read more

Wow - just had the worst service I have ever had at a Best Buy. We were in the Best Buy at Crab Tree mall trying to buy a complete Ring camera system for in and outside of our house. The displays were different than the actual items for sale so we sought out a salesperson. Not one to be had in the entire back side of the store. Walked up to the front cashier to ask for them to help us find a salesman. Finally had someone answer the request from the cashier only to have them stop to help someone else. Thanks Angela, for being the most unhelpful sales person at what us to be our go to store for appliances and electronics. read more

Best Buy does not stand behind their service contracts. I paid $185 for 2 yr service on my computer and took it in for recovery of my camera. They told me that I should have bought the $199 1 yr plan in addition to the plan I purchased and smiled. I will never go back and I would advise you to do the same. read more

When I shop at the Crabtree Best Buy, I'm always amazed at the variety of products they have on the sales floor, in every department. It's rare that they don't have the electronics products I'm looking for. I'm grateful that there are still a few excellent stores around where you can actually go to see a product before purchasing. Their sales staff is great too. read more

I just got off the phone with Raquel whom was at an 800 phone number for sales & she was charming, informed, & most significant was the sum of the conversation. i did forget how important interacting with a saleswoman is to assisting the final outcome on what/how/potential to use a specific phone/communication device & clarifying those needs myself when im speaking with a really good saleswoman, becomes the effect of the conversation with a salesperson. I found i am more certain of my choice to buy a specific type of product and her thinking with me created a much more satisfying result. Thanks Raquel... i hope this reaches you as i am in VA and you were answering the phone in north carolina... sincerely, t.l.s. read more

I typically don't leave reviews but I'm making an exception in this case. I Purchased 4 Power Supply Units from Best Buy on 8/7/22. All 4 of the PSU's were defective. After the 2nd PSU was bad I questioning if it was something I was doing wrong by chance when installing it. So, I took it to a local PC shop to have it tested, it was defective, no power output at all. After returning the 3rd and getting a 4th PSU, I attempted to raise the issue Best Buy received a load of bad power supplies.. the rep wouldn't make eye contact and rudely stated "we can't test them before we sell them". So, I asked "since I recieved 3 bad ones already, would/could you test this one after we purchase it? You have the proper equipment to test it just 20 feet away with the Geek Squad". The rep rudely declined and stated "That not our policy".. I said "so you're just going to keep selling these knowing they're defective?" She just handed me my receipt and said "Thank you for shopping with Best Buy". I was so irritated I just left the store.. I took the 4th PSU back to the PC shop and it had no power output as well. I returned the 4th PSU with an equally rude customer service rep..I also attempted to let them know they have a bunch of bad PSU's She made the exact same comment as the last rep "its not our policy to test products before customers buy them". I took my receipt for my return and walked out of the store because after my experience today I already resolved myself to no longer do business with Best Buy. People do business with brick and morter stores for customer service and to be able to purchase an item when its needed, and not have to wait for shipping. Bed experiences such as this are one of the reasons why Amazon is making so much money these days. read more

I purchased a Logitech Harmony Remote Control ($400) that came with a warranty. In addition I paid for it to be installed and configured ($100). In addition I paid for a Geek Squad package ($200) being told if anything goes wrong, just call "Geek Squad" and they will come out. It has stopped working, and I have so far been passed around FOUR different departments in the Philippines (could not understand them) with NO resolution (1 hr 10 minutes). Then tried my local store who then passed me back to the Philippines and the clueless support staff. Best Buy / Geek squad have proven to be fraudulent and ineffective with their claims of service, even with a FULL WARRANTY plus a GEEK SQUAD package. Shameful way to run a business. read more

Customer service would have been better. We have waited for 1 hour and 30 min. for getting our order into the system. Our order itself was more than $2000.00 and the associate never even realized that we have three years old son with us. When you go to Microsoft store they offer you a water and here at Best Buy oh my god!! At end our order didn't make it to the system and we have asked to come visit other day with just sorry. Now we are going to Lowes to buy our stuff. read more

Awful customer service from Geek Squad to manager. Awful. They could care less about you, your product and you situation. This place just needs to go away. read more

Waited 30+ minutes for help. Lots of apologies every 15 minutes, but no actual service. The manager I was waiting on "because she's the only one with the key to the cabinet" eventually showed up, put her phone on the table, and said "sorry, I was caught up with other work." I glanced at her phone and there was the face of what looked like an older version of the manager. Seems she was Facetiming with her mom while I was waiting. Nice. Total time in store from walking in to leaving: 1.5 hours. If I didn't want the product today, I'd have used my usual: Amazon. Worst shopping experience in years. Avoid. read more

Disappointed in the service but I love best buy. Don't get me wrong. The lady was nice. But she had no idea what I needed. She was trying to push products on me which were unnecessary. Long story short, we bight a $600 laptop that didn't have what I needed. (No 10 key pad. Cd drive. Or F key). Call me old fashioned. But I type order numbers all day. I need these things. Short story shorter , we returned it less that 15 minutes after purchase. We got a better deal ordering directly from toshiba online. read more

Best Buy has been posting some poor numbers lately. Consumers are perusing model numbers for televisions and other products at the store, then hopping over to Amazon or another retailer online to find a better bargain. Honestly, I don't care about spending a couple extra dollars if I get solid customer service and can drive to the store if I need to return an item. It's better than waiting a few days through Amazon, I need that instant gratification. Anyway, what if that customer service, Best Buy's one potential leg up on the competition actually created negative value? I present to you the Best Buy in the Raleigh area. I found the beautiful 55 inch Vizio TV we wanted for our new apartment at around 7:45 and we weren't checked out of the store until well after 9PM. At first the TV was in the back, then it was gone and was only in the Cary location. Next, it was getting delivered on Monday but later we found out that Best Buy doesn't deliver on Monday's so I guess the joke of waiting at home all day for our phantom shipment fell on us. The TV was finally delivered after quite an ordeal and several weeks later I am still getting e-mails that my order will arrive soon. I really appreciate an item tracking system that is more porous than the NY Giants offensive line. If I didn't earn an $80 Best Buy gift card from my large purchase i wouldn't come back. I don't plan on making any big ticket purchases here from now on. If the customer service is having issues I can't imagine what the Geek Squad is like and trust me, Im a fan of the term Geek Squad because it sounds like these folks are more down-to-earth and approachable than the "geniuses" that work at the Apple Store. Anyway, I'm sticking to videogame purchases and the occasional DVD here. read more

I hope this gets back to best buys ears at this location. After previously not being able to find a specific device at Walmart my friend and I decided to check with best buy. Not knowing anything about HDMi converters we went to the help desk and ended up speaking with Teague. To make sure he was able to send us in the right direction he tried asking his associate with the extremely long brown hair for help. After she visibly ignored his requests while appearing to be doing nothing he gave us an apologetic smile and sent us with his best advice to search the Home Theatre section. Once we found what we thought we needed, we came back to confirm that it was the right product. Since he was in the middle of helping other customers we stood in line waiting to be helped. The girl continuously told us in a snippy manner that Teague is checking people out and tried shooing us down the counter. She eventually came over to a register and tried to rush us out and didn't even ask if we had anymore questions (which we did, and that being the reason we were not in the check out line) she scanned my item while he was walking up to ask her a question. In an extremely degrading way she sighed impatiently and reprimanded him for having "so many" questions which she had previously ignored anyways. He, obviously feeling embarrassed, could see that we were bothered as well and tried asking us if we had anymore questions. I asked him if we grabbed the right converter and he said yes before being sent back to the check-out register. The girl with the long hair is not someone who should be in a manager or supervisor position. She is degrading not only to coworkers but to customers as well. Hopefully she was just having a bad day and this is not the type of service that she usually puts forth. Thank you Teague! The RCA to HDMI Converter worked perfectly with all of our gaming needs! read more

This is the Best Buy on Glenwood Avenue right beside Crabtree Valley Mall. This Best Buy is like most other Best Buys except for one thing, they have a Magnolia department. The Magnolia department is a little section in Best Buy where they sell high end audiophile and videophile equipment. That is the really expensive high end stuff that you can't find at normal stores with great quality. Not only do they sell the high end stuff, but they sell the consumer stuff too. They have a variety of a selection, and they will price match most prices. The service is not always great, depending on which department, or salesperson that you are talking to. But, with Circuit City out of business, and the only other places to shop at is HHGregg, and CompUSA, I recommend this place out of the three. I do tend to buy more stuff here at other places, because I can get Best Buy to price match, and with their rewards program, I get a rewards certificate worth cash towards a purchase at Best Buy in the future. read more

I had a broken CD player in my car removed and bought a new one from Best Buy. They installed it in under an hour at a very reasonable prices- much better than the quotes I was given by small local car stereo stores. The one downside to this experience was when I called the store, it would either ring endlessly or take 12 rings for an employee to pick up in the middle of business hours. I'd still highly recommend checking this place out for any car CD player service though. read more

You would think a place with the name "best buy" would care about the way it handles customers, but then again, why bother wondering? Needless to say, we had a less than satisfactory experience. We were in the computer section, looking to buy a computer. A manager came over and was very friendly, but then immediately left after we told him we were trying to decide. Aren't employees supposed to help you make the decision? In any case, we selected the laptop and started walking up to the cash register. Before we started walking, I saw four or five employees joking around behind the register. As we started walking, and I'm not even kidding, every single one of them looked at us and walked off. What? You're seriously not going to ring up customers that are READY TO PAY?! I had to flag a guy down to get him to help us. No wonder most people buy online these days. read more