Staff provided good service in challenging times. Ordered a freezer in April 2020. Staff was very…read morecandid about expectations and timelines, which I appreciated. They kept me updated over the months as we waited for freezers to be delivered, and they offered to refund my deposit. When a smaller unit was available in October, staff offered it to me and I took it. I thought they were flexible and friendly in a tough period.

Bought Viking range, Viking microwave, Viking dishwasher from Distinctive Kitchen. Microwave and…read moredishwasher are under warranty, and not working. We have tried to get service for 11 days- and cannot get an appointment or response.

They put an ad on FB advertising a Black Friday sale with used appliances starting at $99. My dryer…read morewent out on Thanksgiving so went down there. The salesman said "oh that's just the ad, we don't have anything for $99." The cheapest dryer they had was $249 and it was pretty beat up. We left and went somewhere else.

My go-to appliance store! I've purchased several appliances from them for my rental properties…read more They always provide quality and great value!

The Home Depot has brought a ray of warmth and assistance lately. Imagine someone saying that about…read morea hardware store?!? I'm serious though. Twice recently I've been to The Home Depot to purchase lock sets. The trips were for two different purposes and on each occasion, Scott did a superb job helping me. I was so pleased when I walked away today that I could have hugged him. Here's how awesome he was today: I needed to look at upgrading my deadbolt and some other exterior locks. Apparently, the deadbolt didn't need to be upgraded. He taught me all about the inner workings of my smart-lock deadbolt and even threw me some extra spare keys they're overstocked with and the department doesn't need. Our conversation was informative, helpful, and personable. He also taught me about general smart lock doors and demonstrated how I could use and re-key each of them. Seriously, above and beyond. This location also hosts free workshops. Examples: Menu Board, Easy Bath Updates, and making other home decor. Did you read that? They are FREE. So for someone like me who likes to do it myself, but doesn't always know how, I can learn for free and not ruin all my walls through trial and error. Finally, I recently got in-home estimates for upgrading my windows. I was going to go with Lowe's -- they're actually cheaper, but the Home Depot service was better all around. I've had the estimates and inspections and will not be doing the installation immediately, but now that I'm so impressed by how Home Depot's staff literally explained the whole project management process and has a great digital system for communicating to the customer, HD is where I'll go when I'm ready. Thanks for helping me #Adult and feel good about it.

I went to the store this morning to purchase 60 paver stones for a retaining wall, along with some…read morebags of paver base...quite a heavy load. When I started loading it into my vehicle at the curbside (just outside the garden area), the store manager Dave came up to me and graciously offered to help me. In the past, I've had similar help from other associates, especially when assisting with heavy or bulky items.

Troy was super helpful Lots of products and various brands…read more Pricing seemed comparable to big box brands They offer 90day payment plans and more Small warehouse with various brands Some stuff seemed a bit damaged with scratches and dings will other items looked flawless

In mid July my wife and I went to discount appliance. I had seen what I wanted on their online…read morelisting. The person in the store was unauthorized to make a sale without consulting the owner. They assured a call back. Days past and I called them and finally got a callback a week later. We agreed on terms and I got an install scheduled for July 20. Installer (owner) arrives gets the old machine out and new one installed to test. Error code comes up that could not be resolved. I inquired about other options but everything was sold. The only diagnosis was an error code indicating to contact whirlpool. A week later we had a service person come to perform a warranty repair. They needed to order a kill switch. It took over 3 weeks to get the part. They come back to install and it is missing a $2 bracket to install the switch. 11 days later we have a working dishwasher. We were without a dishwasher for about 2 months. The savings was not worth washing a lot of dishes by hand for 2 months. Also if we bought at a big box store they would have replaced the unit much sooner. I did also inquire about an additional discount for my trouble, but only received snide remarks from Christina. Needless to say buyer beware. If you want an unprofessional amateur experience then discount appliance is the store for you.

BUYING my new Wolf Range was the easy part. The sales person was helpful and accomodating. It was…read morethe DELIVERY that was a nightmare !! First of all, I was charged an additional (on top of the regular delivery fee) $150 for a large appliance fee. One would think that this would ensure that a smooth and professional delivery would ensue. The 2 guys who delivered my 48" range were clowns to say the least. They put the range up "on one end" and my heart just sank. By the time they got it inside, one door was scratched. Plus who knows about the guts of the range. We filed the damage report and here it is 4 weeks later and the technician has come to replace the door only to find out that something else (a hinge?) was damaged and that needs to be ordered as well before the repair can be fully completed. Also, technician said that the installer should of "leveled" the range. The DID NOT !! What was that extra $150 for ?? I wouild think that a refund in that department is due to us. I am so glad we chose to buy our other new appliances elsewhere.

My wife and I were looking for a washer and decided to try this store rather than a Big Box store…read morelike Home Depot or Lowe's. What a disappointment. The salesperson who assisted us did not know the status of their inventory, quoted a 3 to 5 week deliver (when our washer had just failed), and outrageous prices. She was the most unhelpful person ever. Plus, the noise was deafening while they were doing repairs. No one was friendly, no one went out of their way to help us. AVOID at all costs!!!!! We went to Home Depot, found just the right washer for a great price and delivery in 3 to 5 days. I will NEVER go back to Garner Appliance. Beware.

Greeted at the door and was helped right away. I had $35 in Best Buy rewards and decided to…read morepurchase a mini fridge for our garage. It was on sale for $99, including rewards and tax, $77 out the door. Very helpful associate named Ozzy helped me, the gentleman at the front (Zac, I think?) loaded the mini fridge into my car. Entire process was under 20 minutes! Plenty of parking but the spots are pretty snug.

Purchased a TV from Best Buy online. It was available for pick up that day or free delivery a few…read moredays later. I chose delivery. Best Buy called to schedule delivery. The day before the scheduled delivery Best Buy called to confirm the delivery. THE DAY OF DELIVERY they call back to say they don't actually have the TV and have to reschedule delivery for a later date. WTAF! How does Best Buy stay in business like this? Immediately canceled the order and am buying from their competitor. Avoid Best Buy unless you just want your time wasted!

Seeking a design place for several projects. Showed up for my appointment and no one could be…read morebothered to greet me or point me in the right direction. There were several associates in-house and only two other customers. The designer wasn't really interested in working with us, implied we couldn't afford the higher end cabinets, and kept mentioning specific goals that we never stated. We were never even asked a budget.

We walked into the store at 4:39 on a Friday . We were the only patrons in the store . There were 6…read moreemployees sitting around . Granted it was close to closing time but no one greeted us and not one person asked us if we needed any help . I guess they just wanted to go home . We will take our business elsewhere

Worst customer service, my product purchased was damaged after purchase and yet they would not…read moresupport or do the right thing. Took money and ran

The worst customer service bad experience . I was willing to…read morebuy some appliances but I changed my mind at the last minute cus of the dark hair guy with a beard (middle eastern look) he was so rude and disrespectful and qsuper arrogant with a terrible attitude. Please get a professional staff that knows how to deal with the customer.

I needed some large pieces of lumber but could not fit it in my vehicle. I was told it was too…read morethick to be cut by the saw they use. The manager ( whose name I cannot recall, I am terrible with names) offered to cut the wood with a handsaw. He cut it in no time and was polite all the while assisting other customers waiting. He was the manager at the Wake Forest store previously and i am so glad he is at the West Raleigh location.

I've came here and found exactly what I was searching for. This location has a large inventory of…read morecurtain rods as well as window coverings for any home to refresh any room. The value was a bit higher than Amazon but worth it to buy and see in person. Online can be a hit or miss. The service here was great and store was clean during my visit.