Arrived at store at 1:34. One staff person, Sergio. Was there for two hours and watched as Sergio…read moresaid he would help a woman and her son, and then a quick trade-in. He said go get a bagel and then return. When we returned he was still with woman/son and this continued until we finally left. In between he took five other people ahead of us. 24/7 customer support to unfreeze phone and they were not open. Not notified it takes 24 hrs to remove block from stolen phone.

I came to this particular location because they had good reviews & I was short on time. I was able…read moreto find parking out front in the shared parking lot. I was greeted & helped as soon as I entered the store. Both of the employees were helpful during my visit. I got a new phone up & running with the data from my old phone transferred in a timely manner. My only issue is that they didn't have the phone color that I wanted in stock but he did offer to order it for me. The business also sales phone cases, chargers, etc at this location.

Where do I begin. Bob is the bomb. We needed new phones my husband and I. Of course we waited…read moretill last min. So we went a few hours before a trip to Disney and Bob was so amazing. He was patient, precise and did more than any other person has when I have bought a phone. He's a terrific person and you are making mistake if you don't go see him. He knows his stuff! Went above and beyond.

Caden was super helpful. Gave me his number in case I needed any additional help. Got a new iPhone…read more11 for my wife. Was in and out in about 30 minutes which is awesome. Will definitely come back in the future to this Verizon store.

DO NOT TRUST THIS STORE WITH YOUR COMPUTER…read more If I could give zero stars, trust me I would! I brought my laptop to this location to have a replacement part ordered and installed for the back plate. What should have been a straightforward repair turned into one of the worst customer service experiences I've ever had. First, I waited a week for the part to arrive. After receiving a text that it was ready, I brought my laptop in and was told the repair would take approximately 48 hours. After 48 hours, I called for an update only to learn that my laptop had not even been properly entered into their system and no work had been started. I was told it would be addressed that day. Several days later, I called again and was informed they had the wrong part. What is unbelievable is that nobody from the store ever contacted me to let me know. At this point, they had already had my computer for over a week and a half. Because I work from home and could not continue waiting indefinitely, I picked up my laptop. When I spoke with the store manager, Stephen, I was met with excuses instead of accountability. Everything was someone else's fault, and there seemed to be no concern whatsoever for the inconvenience they had caused. The worst part came when I got home and discovered a screw protruding through my laptop screen. That damage was not there when I dropped my computer off. The laptop had been in their possession for more than a week, and now it had new physical damage. I contacted Asurion for assistance. They attempted to help, but because this location is independently owned, there was little they could do. The store then claimed they never opened my laptop and even said they reviewed security footage. That statement makes absolutely no sense because employees opened my laptop multiple times in front of me while I was physically standing in the store. If they truly reviewed the footage, they would know that. Instead of taking responsibility, they denied everything, refused to address the damage, and effectively blamed the customer. Everyone makes mistakes. The real test of a business is what happens after a mistake is made. This store failed that test completely. Poor communication. Poor management. No accountability. And a refusal to stand behind their work. If you value your computer and expect honesty when something goes wrong, I strongly recommend taking your business elsewhere. Based on my experience, if your device is damaged while in their possession, don't expect them to admit it or make it right.

if you want incompetent people to work on your devices this is your place. these provided the worst…read moreservice, they were not able to change an iphone battery, asked for unrelated access to phone accounts, opened phone to replace battery, did not change the battery and lost half of the screws putting the phone back together. these people are the worst, save your money and go anywhere but here for repairs. they are overpriced and ignorant to doing repairs.

I had my iPhone 6 repaired here. I had a cracked screen…read more They fixed the screen and I was out in 25 minutes. Very friendly and professional service. I highly recommend this business!!!

I wouldn't recommend coming here. Scheduling for a phone repair with them online was easy, but once…read moreyou get there they have no idea what's going on. 3 Guys working there, one can't find a massive battery that's right in front of him, one is either too high or too tired to care and the only guy who appears competent is too busy stocking air fresheners to help and quips that they don't use the online scheduler. They don't read any comments or anything that was scheduled, I have to explain to them what was wrong, so I had to diagnose it for them. They blame T-Mobile for the scheduling issue until I point out I scheduled with them specifically on their website. He wanders in the back to eventually come back saying the screen is a special order and I'd need to reschedule with them. I left. The incompetency all around the whole shop shows me I shouldn't trust them to replace a screen even if I did reschedule with them. If corporate is forcing the online scheduler, then corporate is failing. If they can't figure out anything to do with an online scheduler then how are they capable to repair phones?

Greeted at the door and was helped right away. I had $35 in Best Buy rewards and decided to…read morepurchase a mini fridge for our garage. It was on sale for $99, including rewards and tax, $77 out the door. Very helpful associate named Ozzy helped me, the gentleman at the front (Zac, I think?) loaded the mini fridge into my car. Entire process was under 20 minutes! Plenty of parking but the spots are pretty snug.

9/12/21: I went in to buy my grandmother a replacement cellphone. No one greeted me at the door yet…read morethere were staff standing there talking. I found the section the phone was in, selected what I wanted, & proceeded to the cash register. The store was neat, tidy, and clean. The cashier was kind of friendly. She DID have a hard time ringing up the phone though & had to ask for assistance. The guy assisting her had a hard time too. They were scanning every barcode on the box. There was only 2!!!! How hard could it really be??! Anyway, they finally figured it out & I was on my way. I would definitely go back if I needed something from there. They were following social distancing guidelines. Masks are required & the floors are marked.

Been here a few times now to get Watch, car fobs, and Apple Air Tag batteries replaced. The staff…read moreis so nice and helpful. They also will recycle old batteries. This is a GREAT business and store.

Came in to buy a new battery for my UPS. Service was friendly. Was assured by Michael that the…read morebattery sold to me was fully charged, and that all their batteries are sold fully charged. He did not check the charge on the battery before giving it to me. I get the battery home and install it into my UPS and the unit shows no charge in the battery. I call the store and speak with Megan. I tell her I am going to charge the battery and she says the UPS itself may be faulty. I agree. I charge the battery for 16 hours overnight with little hope. I turn it on, and lo and behold the UPS is showing a full battery charge. When I call to tell them they sold me an uncharged battery Megan tells me that this was "impossible" because all their batteries are sold fully charged. She speaks with Chris the manager, and comes back again with the same lame excuse "We only sell fully charged batteries." Well, pretty obvious that was not my experience. The arrogance is unreal. I am not offered a discount for my inconvenience, or at the very least, a longer warranty (they offer 1 year with battery purchases). Not even an apology. I doubt they care, but I will not return to this store.

Kiana was wonderful; I was having a few problems with AT&T just about refusing to let my phone go…read moreso I could switch over to US Cellular. We probably sat there for 1.5 hrs+ going round and round with AT&T and not only was she being super patient but was a lot of fun to talk to, too. Never tried to sell us anything we didn't need, they were super helpful, and we had a good experience at this location!

Absolutely do not do business with these people. They are predatory in their approach to selling…read moretheir products and completely inflexible in dealing with customer issues. Save yourself the trouble and find ANY other cellular provider. The only reason they get even one star is because I can't give them a 0.2 star. Not to mention I literally overheard two of their sales associates discussing some folks who came in to get a product. This is a direct quote "What's their problem?" The reply? "They're old!" Just in case you might wonder how they view clients.

Excellent Customer Service!…read more I called to ask for advice on how to convert a cigarette lighter charger into a wall outlet charger. The gentleman who answered the phone stayed on the phone with me, looked up the information about the equipment I had, and helped me find a location where the part I needed would be sold. He was patient, kind, and considerate of how urgent my situation was. I was able to drive to the store and mitigate the issue within 30 minutes. Thank you! You guys are lifesavers!