Went into this Verizon with hopes of switching from another phone service and buying 2 new phones,…read morebut the manager Doug did not even want to get up from his seat to assist us. When he finally did acknowledge us it was in such a rude manner that it made us leave. Verizon just lost 2 new customers thanks to a horrible manager.

I had to go to this store today to pick up a new phone. It was the MOST disappointing customer…read moreservice experience I have ever encountered. As a prior Verizon Business employee everything I learned about customer satisfaction ended there at the Corporate Verizon Store. Our motto used to be " we will do whatever we can to retain good customers", if I had not just purchased a new expensive phone I would have selected to go to a less reputable company. But, the question remains...is Verizon the better Company? No! No they aren't- not after my customer interfacing experience today. The customer service I received on April 24, 2024 around 11:30 a.m. everyone employed there should be Re- TRAINED or let go!!! It matters not that I am of a certain age over 60, and had problems transferring my data from my old phone to the new EXPENSIVE one, the " Verizon employees" were more than rude, not willing to assist and completely shut me out. After sitting there totally lost, I left. Did they even notice this senior was frustrated and left the building? I got in my car and felt completely confused and helpless... Verizon Corporate office in Garner- yall are totally useless, rude, full of pride and have no home training. What goes around comes around. Vengeance is mine saith The Lord. Shame!

Don't waste your time here if you have involved issues with your T-Mobile service…read more I came in to do a SIM replacement for my Sony Xperia XA2 Ultra and initially the service was spotty. The rep pulled up their tablet and told me my device wasn't compatible and vaguely cited their merger with Sprint even though I've been with them for years and the merger happened 2 years ago. He then calls over the shift lead to explain it to me after I asked them to elaborate on why I'm not getting 4G service even though they didn't phase that out. She proceeds to get a huge attitude and starts fidgeting profusely and cuts me off on two occasions as I'm slowly and politely trying to ask questions about this. After I cut through her evasions a few times she tells me "I'm not gonna go around with you about this" and also informs me that calling customer service would be a waste of time, because she's "been working here for 8 years and knows they would just say the same thing she's saying." People come into stores to get help from human beings. I came in today and had two people essentially repeat text off of a tablet in an increasingly confrontational fashion while blatantly stonewalling me about getting any sort of human help. They were extremely rude about the situation and even if they were technically correct they had no place to be such gigantic assholes to me about it. And the worst part? My phone started working after 3 minutes while I sat in the car thinking about how to write this review. It runs on LTE flawlessly even right now. The reps had no clue what they were talking about on top of acting like utter demons. Considering this lady has worked here for 8 years and behaves this way I seriously doubt there will be any consequences for things like this. Just go somewhere else or go online if you can help it. Dave yourself the trouble and don't deal with this two-bit crew.

Was told there was a 30 day trial period. After many dropped call I was advised there was no…read moreservice in my area and I should cancel my service before the 30 day trial is over. I called the store that I sold me the phone and was told I was over the 14 day buyers remorse option and I will pay 944.00 for the same phone I got from Walmart for free. They denied the 30 day trial and the manager was extremely unpleasant and unprofessional. Not recommending this location at all.

Great service from Jose S. Guided us through the process explaining each step and answering any…read morequestions we had. Transparent and honest salesman. Can't ask for more

1 star. Deceptive and dishonest sales tactics…read more I've been an AT&T customer since it was Cingular, and I've never experienced anything like this. A rep named Jeff at this store blatantly lied to me. He told me I couldn't purchase my new phone outright (false) and needed to wait a month before coming back to pay it, said I wasn't eligible for a trade-in (also false), and without my knowledge or consent, added insurance and "Next Up" to my account. Put me on a monthly payment plan without telling me or asking me. He said all I'd pay that day was sales tax and for accessories but wouldn't be charged for phone until Aug 5 when I would be able to buy it outright. Worst of all, he removed a discount I've had on my line for over a decade without telling me. I had a bad feeling when he avoided eye contact during the sale. Now I know why. It took over an hour on the phone with customer service to clean up the mess. Guess his commission check was more important than integrity. Thankfully, a wonderful rep named Ziad helped correct what Jeff did. But this experience was dishonest, manipulative, and unacceptable. AT&T needs to hold its reps accountable. I strongly recommend avoiding this location. This was Garner, NC.

Dani was such a great help, I went in there with an issue that I thought it was going to take…read moreforever to fix, and he managed to fix it within a few minutes, he was always explaining the process and making sure that I understood everything.

Visited store on the morning of March 20. Employee was not helpful in AT&T situation despite mobile…read moredevice was purchased at the same location. Didn't want to help but instead have me call AT&T customer service. If I had known this then why have a store?

My experience with Spectrum has been better than my expectations. Easy to contact, short wait…read moretimes, and pleasant associates. Always willing to assist and resolved each problem I have had. Knowledgeable, kind, and responsive. My rating expresses my gratitude and is by comparing other providers. I've had terrible experience dealing in dealing with my sisters Comcast /Xfinity-Massachusetts subscription. There were huge wait times and a terrible menu system while calling them. Because their colleagues lacked knowledge, there was frequent uncertainty. When compared to what I had to deal with, I found that my Spectrum provider was excellent.

Spectrum is a horrible Telephony Company. Bottom Line…read more I am on hold for now 40.55 minutes speaking with Dontae to get my statement corrected where someone at Spectrum didn't record that I had returned 3 Xumo boxes and I am being billed for them. I was told in an April 1st conversation w/ Manny that after ONE year the Xumos are paid for in full. However, I was on year THREE and still being charged for them. When I inquired WHY had I not been told this- he told me Spectrum told Customer Service Reps not to disclose this information. How dirty of Spectrum to STEAL from their customers in this fashion. Its sad that Spectrum has the monopoly on internet service in Clayton. You are a despicable company, with no care or concern for the customers that have to use your service.

We used IFix repair for our refrigerator recently for the first time…read more The experience was great. and it started from the receptionist who answered the telephone. Very professional, efficient and polite. The tech, Andrii, sent to our house was prompt ,straight forward and highly skilled. He repaired out appliance efficiently and the charge was reasonable. We will be using IFix in again. Finally, a company I can trust!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

Time is money, and a lot of staff just doesn't know where the products they sell are,…read more 12/27/2025 I came into the store wanting a power bank I asked 3 employees and they all pointed me to different places with no avail, one even said never mind I don't know.... How? Better training needs to take effect waited around for a manager and he didn't show up either "granted I saw him he told me to wait and never came back customer service is terrible and you'd probably have better luck finding something you need on the side of the road. A very good job Best Buy

Lied to multiple times. Cost me $$$ because of that. Frig came with twisted hinge and their…read moresolution is return it and have 3rd party delivery nightmare again. Useless customer service

Don't trust this man. He keep moving locations an I finally found him. He change the name of his…read morebusiness and number to trick or hide from people. He ain't even been open since 2008 because he told me. Now that I found him again he won't do wut right. He sold me a phone and talked me in to sum wireless company nobody has heard of. He say it just need a flash and it still won't work in my area. I should have knowed better since he was all over Craigslist. Wasted $300 and he won make it right. SMDH

From the owner: Cellphones, Accessories, Phone Flashing, Phone Unlocking, and Electronics.read more