Don't waste your time here if you have involved issues with your T-Mobile service. I came in to do a SIM replacement for my Sony Xperia XA2 Ultra and initially the service was spotty. The rep pulled up their tablet and told me my device wasn't compatible and vaguely cited their merger with Sprint even though I've been with them for years and the merger happened 2 years ago. He then calls over the shift lead to explain it to me after I asked them to elaborate on why I'm not getting 4G service even though they didn't phase that out. She proceeds to get a huge attitude and starts fidgeting profusely and cuts me off on two occasions as I'm slowly and politely trying to ask questions about this. After I cut through her evasions a few times she tells me "I'm not gonna go around with you about this" and also informs me that calling customer service would be a waste of time, because she's "been working here for 8 years and knows they would just say the same thing she's saying." People come into stores to get help from human beings. I came in today and had two people essentially repeat text off of a tablet in an increasingly confrontational fashion while blatantly stonewalling me about getting any sort of human help. They were extremely rude about the situation and even if they were technically correct they had no place to be such gigantic assholes to me about it. And the worst part? My phone started working after 3 minutes while I sat in the car thinking about how to write this review. It runs on LTE flawlessly even right now. The reps had no clue what they were talking about on top of acting like utter demons. Considering this lady has worked here for 8 years and behaves this way I seriously doubt there will be any consequences for things like this. Just go somewhere else or go online if you can help it. Dave yourself the trouble and don't deal with this two-bit crew. read more

Was told there was a 30 day trial period. After many dropped call I was advised there was no service in my area and I should cancel my service before the 30 day trial is over. I called the store that I sold me the phone and was told I was over the 14 day buyers remorse option and I will pay 944.00 for the same phone I got from Walmart for free. They denied the 30 day trial and the manager was extremely unpleasant and unprofessional. Not recommending this location at all. read more

I wanted to pass along a compliment to the management of this store. I hope I have the correct location here. I was visiting Garner for the weekend,from 5 hours away, when I realized that I had forgotten the charger for my Galaxy watch. We had looked at two other stores with no luck. My Father-in-law suggested we try the T Mobile store as he had recently had good experiences with them. I thought, It can't hurt to try. But I also grumbled about cell phone stores not historically having good deals on accessories. When we entered the store we were greeted by a very pleasant young woman whose nametag read Fiona and with whom my Father-in-law was familiar. When she learned what our situation was she told us that she didn't have the exact device I was looking for. But, she asked another of her team if a particular other one would work for my watch. Then she began searching cords and plugs until she found what she wanted. She tested it to be sure it would work for me. As I was expecting to learn the price for one of these I was pleasantly surprised when she handed it to me and told us that we could just bring it back when we were finished with it this weekend. She just loaned it to me! I am very appreciative of this gesture. THANK YOU! read more

Had sprint 22 yrs. Dropped T Mobile. They didn't honor Sprint agreement saying it was w/Sprint & not T Mobile. Even had sup lie to me. I worked @ major airline who honored tickets after merger. Bad management & horrible experience. Sprint customers Beware. read more

I want to recommend my sales person, Shanea McKay, as she helped me so much to get my phones activated. I had purchased them over the phone so she wasn't getting any pay for all she did, but was so nice and pleasant and helpful. If you need to switch to T-mobile she is the one to see! I recommend her highly. read more

We called before we drove 30 minutes from Knightdale to make sure that they had the phone in stock that we needed. We spoke to Lisa and she assured us that it was, in fact, in stock. We arrived and patiently waited an hour to be waited on where we were informed that they did not have the phone in store. Absolutely unbelievable! read more

Not sure what these other reviews are about, the employees I have met are all wonderful and have gone above and beyond to help get my number ported from a ridiculously difficult provider. Lauren is awesome, so is Vahid and Crystal. I cannot recommend this store enough! The store is also very neat, tidy and upbeat unlike several other tmobile stores I have been to. read more

I'm 64 years old and I decided to take advantage of the 55+ offer they had after being a Verizon customer for many years. They promised me that I could keep my phone number from Verizon. This was a huge deal to me. I had to call and have them replace the number they gave me. I held on the phone for over an hour and no one ever answered so I called back and had them call me back. They called me back in 10 minutes so there must have been a problem the first time I called or no one bothered to answer. They put source their agents overseas and I could hardly understand her. She asked if my line was still active and I told her yes. She stated that it would be changed in the next 24 hours. I thought everything was cool so I cancelled my service the next day. She never told me to keep my account active until this change took effect. I then got a message that they were having trouble transferring my old number to my new account. I called again and then was told that because the line was no longer active, that they could not let me keep my old number! I was NEVER Informed of this! I have health problems and I was expecting doctors to call and schedule procedures which I've missed at this point. A supervisor called me and offered me a month of free service but it just isn't worth the trouble I have to go through to change my number with my contacts. I'm planning on canceling my account with T-Mobile as soon as I can get a new SIM card from Verizon. This is a warning to others! Please be aware of this so you don't have the same issue. I've never in my life had so much trouble starting a new Mobile account! I CANT EVEN BEGIN TO TELL YOU HOW MUCH TROUBLE THIS HAS CAUSED ME! read more

I stand behind my previous review, if anything my impression is declining. I called 15 minutes before they closed and no one bothered answering. I let it ring consecutively for five minutes, nothing. The employees were obviously done working even if it wasn't the end of their shift. read more

You get what you pay for!... After paying for not having good service for 3 years, and being unable to effectively do my job, I finally switched carriers. Before doing so, I had to pay off all devices. They still didn't unlock one of the phones, making it useless. When I go in the store, they tell me to call. When I call, they tell me I have to go in the store. When I first started using their service, I had to constantly call for them to adjust my bill because the promotions I was promised were not being discounted on my bill. Most of the employees in the stores will do what they can to help, but can only do so much. read more

I have been in the store three times to upgrade different phones on our family plan. I have always had great customer services. They listen to what I ask, they don't try to up sell me something I don't want. read more

Bad customer service and shady business practices. I ordered a SIM card that didnt work in my phone and they refuse to refund my money even though I never activated service. Repeated calls to customer service resulted in me getting the runaround and no refund. I have started the hashtag #Tisfor terrible when it comes to T-mobile read more

I was told by the call center associate that my device was shipped to the location two weeks ago, yet I never received confirmation from this store as I was supposed to. I called two days before going to this location to confirm it had arrived and I was assured that it had arrived and would be available to pick up. When I arrived, the device had indeed arrived, but was never "scanned in". The associates on duty had no supervisor present because he was late (scheduled at 12, not there at 2). So not only was the device unavailable to be picked up because it was not in their system, it could not be done because of a manager's tardiness. These people need to get it together. read more