We had an appointment and were seen a few minutes early. Chris was great! He very patiently…read morelistened to our issues and got the cell phone up and running in just a few minutes!

I would love to start a class action lawsuit against Spectrum for discrimination. I…read more listen to television due to my poor eyesight. This company turns my station off because I am not watching the screen. This is discrimination. I have asked Spectrum's customer service to rectify this issue and they say they cannot.

I'm writing a glowing review concerning the Spectrum Field Technician, Jamie Emmons. Back on April…read more3rd, my wife and I it felt that Mr. Emmons went above and beyond his scope of procedural tasks to make sure that we were pleased with the newly internet configuration for our new residence. Unfortunately, due to the topographic location of our new residence, we get zero cell/phone service through Spectrum Mobile. Hint's is why I requested that a Spectrum Tech come out to test/look over our service to increase our WIFI signal (WIFI calling) and to also confirm that the WIFI Spectrum Pod was properly installed, as the previous tech (Mr. Sergiy) failed to do so. Also, noteworthy to add is that the previous Spectrum Tech., (a Mr. Sergiy) who internally installed our internet in our new residence a couple days prior (April 1st) did a basic (not a good job). Yes, he hooked up the WIFI router and modem into our Smart Panel which is located in the back of our master bedroom closet, of course this diminishes our WIFI signal significantly (poor line of sight). However, since I was aware of Spectrum Mobile's zero/no signal (no 5G or even no LTE serve) before taking occupancy into our residence, I had requested that the initial Tech (Mr. Sergiy) brings out a Spectrum WIFI Pod (internet booster) to be installed during this initial installation. But this didn't happen. Let me elaborate on this. Once Mr. Sergiy initial installed the (poor WIFI signal) internet service, he handed me the Spectrum Pod while still packaged inside the box and left our residence. I called this the "hot potatoe" effect. Failing to install this device, just handing it over to me, forcing me to take action to make sure I installed it correctly. Hint's the reason why I had to request that another Spectrum Tech, Mr. Emmons had to come out to test our internet setup. During this call he (Mr. Emmons) relocated our WIFI Router in our living room and then installed the Pod upstairs. After this, it's appeared that our internet WIFI signal has doubled. Mr. Emmons also gave us his personal cell phone, so we could reach out to him concerning any further questions concerning this WIFI issue. We just wanted to say "Thank you" very much Mr. Emmons. Your initiative, drive and savvy technical background in this field is remarkable. I can see why Spectrum Management had identified him (Mr. Emmons) a Field Training Officer (FTO) also, as he had a new hire with him (shadow). Here's an ironic and hilarious thing to mention... Because our Spectrum Mobile Plan doesn't work here (residence), Mr. Emmons requested to login into our WIFI settings with his cellular device, so he could close out the work ticket. "Hilarious!" Unfortunately, we have no choice but to drop Spectrum Mobile as they cannot resolve their mobile service to us, forcing us to go with another provider.

This place said our internet will be fast but it is very slow and the next day everytime I try to…read morewatch TV the internet cuts off for no fucking reason I hope spectrum goes out of business never EVER go here and who ever made spectrum I hope you burn in hell

PLEASE READ. If you live in or around Raleigh, don't fall for the guys and girls with tablets…read morecoming around. Or at least some guy named Brandon (?). He is a manager of some sort. We signed an agreement for bundled service at a set price that we were very happy with. Wow did the nightmares start after that. DO NOT TRUST what they have you sign. Ours turned out to be useless. He didn't run anything through correctly, ATT&T depts don't let you email what you signed, they just tell you what they can see on their end. We spent no less than 10 hours on the phone over 2 weeks with dept after dept in a bureaucratic mess. I felt bad for the call center people who tried very hard but are stuck with what they are allowed to do even when they try to fix it and understand the ridiculousness of what happened. They said it's an issue with these neighborhood sales. You are taking a bet that any of it will actually stick. The useless contract you sign doesn't seem to go beyond their tablets. They either have to enter the deals they promised you later or you will just get a zero discounted, way more than whatever company you gave up, crazy bill. And then another and another in a short time. I am looking clearly at exactly what we signed but no one can do anything about it. And they do not accept emails. Minimum 2 hours at a time on the phone. Almost every day. Told repeatedly it's being escalated. Only to start over with the next agent/higher dept. Never fixed. No accountability. Ghosted by the manager who only left us with a girl he was training's number. She (Areli) seemed sweet but stopped responding when I said the department I was talking to was asking for his full name and contact information so they could clear this up. He clearly told her not to give it. Left decades with Verizon for this absolute nightmare that we still can't get out of.

I left TMobile for this trash. As bad as it gets. I have been trying for four months to get my sign…read moreup offer register, and up and running. For four months I have been getting the runaround and it's one excuse after another. I have tried many different ways to reach customer service and all of them are just a pack of liars and this is not a Professional company. It's operates every bit a criminal enterprise

Beware of Verizon Cellular Sales in Garner, NC…read more I went to the Verizon store in Garner, NC, and they offered a good deal: $600 off for changing plans or $400 off for sticking with my plan, both requiring me to give back my phone. They even agreed to let me return the phone after a month because I was traveling for my wedding. But when I came back, they claimed I was one day late and only gave me $25 instead of $400. When I asked for my phone back, they refused. After hours of talking, they only upped it to $95. They insisted they had explained everything clearly, but it sure didn't seem that way to me. It feels like they'll say anything to close a sale and then backtrack. My advice? Stay away from Verizon retailers like Cellular Sales and go straight to Verizon. Don't get caught in their trap like I did. It's not worth the hassle or the feeling of getting ripped off. Avoid at all costs! p.s. of course they will argue they were right after this rating.

yo this has to be the worst customer service I have ever experienced with Verizon there is a big…read moregirl there look like she just got a weight loss surgery she is the spoiled Apple I was mid transaction just needed to swipe my card and she pulled the representative away from me and told him to help an old white couple first and I had to wait over an hour and then all of a sudden an error message. then they are closed all behind her I didn't receive service . overall I will not be going back . i really don't even want Verizon at this point

We have been Loyal Customers of DirecTV for 21 years. I get the MLB Extra Innings package from…read morethem every year and the Hockey package most years. This year we called to add the NHL Center Ice Package and my wife was told it couldn't be added because we still owned $$ for the MLB package which We Had Pre-Paid for Back in April and that the Only way I could get the Hockey package was if we paid $400 on our next Bill! What??? We finally After the Rep Fought us several times got over to the Retention Dept. and the Package was added. Now wegave the company $70 and they were acting as if they Gave us something for free. No One ever Apologized. After my Hockey sub is done Seriously considering Dropping DirecTV. No way to treat 21 year loyal Customers!

In November 2022, we went through AT&T and got Direct TV. We had had Brightspeed for the phone…read moreand internet . Spectrum finally installed their fiber optic cable in our area. We really wanted to have better internet, and went for the Spectrum package of phone, internet and TV. We cancelled our Direct TV on September 6th, 2024. We had the bill on autopay. We had been charged $160.00 /month for that service. On March 3rd, 2025 I received an email that said my Direct TV bill was now $225.00/month. My husband called Direct TV and they confirmed that we had cancelled our service and they had continued to bill our autopay. When we had called in September we asked about returning the TV boxes. We were told that a box would be sent to us so that we could return the boxes. This never happened. After 10 days we called Direct TV and said that we had not received a box. We were told that one would be sent. This never happened. When we called on March 4th about the bill, my husband spoke with someone that said their billing went to September 20th. So we would not be reimbursed for that month. We were told that we would receive a prepaid credit card for 4 months. We drove to Henderson, NC 14 miles/one way to the UPS to return the TV boxes after we had packed them. We were told they could not accept them and we would have to drive 26 miles one way to the UPS facility in Wake Forest. When we got there, the boxes were repacked and mailed to Direct TV. Since it has been a month since our contact with Direct TV, my husband called, . About 4 days after we sent the TV boxes back, I received an email that said not to return them but to recycle them. Now it has been a month when we have complied with their initial request to return the boxes to get our refund, and have not heard from Direct TV. I had my husband call Direct TV. after being hung up on twice, he spoke to a lady that said that it takes 60 days to resolve this. So we should expect a check by May 4th. No problem with Direct TV, just what I have written. With all of this, I would not have Direct TV, and AT&T said no contract and we went several times to the Raleigh AT&T office and explained that we were told no contract. And phone calls were not helpful in cancelling the contract. I had stopped at a booth at Sam's Club in Wake Forest where I spoke with a guy Alexandre, when I contacted Sam's Club they said they had nothing to do with this they had just rented the space for the booth. No matter how old you are, you still have lessons to learn. Hopefully, someone will read this and not make the same mistakes. My father and best friend had Direct TV. My husband had worked for the federal government

Went into this Verizon with hopes of switching from another phone service and buying 2 new phones,…read morebut the manager Doug did not even want to get up from his seat to assist us. When he finally did acknowledge us it was in such a rude manner that it made us leave. Verizon just lost 2 new customers thanks to a horrible manager.

I had to go to this store today to pick up a new phone. It was the MOST disappointing customer…read moreservice experience I have ever encountered. As a prior Verizon Business employee everything I learned about customer satisfaction ended there at the Corporate Verizon Store. Our motto used to be " we will do whatever we can to retain good customers", if I had not just purchased a new expensive phone I would have selected to go to a less reputable company. But, the question remains...is Verizon the better Company? No! No they aren't- not after my customer interfacing experience today. The customer service I received on April 24, 2024 around 11:30 a.m. everyone employed there should be Re- TRAINED or let go!!! It matters not that I am of a certain age over 60, and had problems transferring my data from my old phone to the new EXPENSIVE one, the " Verizon employees" were more than rude, not willing to assist and completely shut me out. After sitting there totally lost, I left. Did they even notice this senior was frustrated and left the building? I got in my car and felt completely confused and helpless... Verizon Corporate office in Garner- yall are totally useless, rude, full of pride and have no home training. What goes around comes around. Vengeance is mine saith The Lord. Shame!

A good resource for the smallest job to the largest!read more

I ordered QMotion (now Legrand) motorized shades from Nicholas Riddick. Nick was extremely…read moreresponsive and provided excellent customer service. I had a problem with a part not included in my shipment. Nick immediately contacted the company on my behalf and had them ship the part. Salespeople don't want to spend their time dealing with customer problems, but Nick helped me with good humor.