I walked in around 2pm on a Sunday with my family. All the associates were busy. Since we didn't…read moresee anyone or a tablet to check in, we stood right in front of the doors and waited but no one even acknowledged us for quite a few minutes. So I had to stop the store manager and ask to check/ sign us in and he had the audacity say, "oh, I thought you were signed in already." knowing darn well that we weren't. While the store manager was checking us in, he informed us that we can just call a number that he had provided. I said that we were thinking about upgrading devices on a few lines and asked to sign us in anyways. We had been on the phone for quite a while when one of the associates approached us and said that it was our turn. She simply informed my sister that whenever we were ready, just come get her. Shortly after, we were done with the phone call. No one approached us to assist yet again. The same store manager from earlier was just walking around to fix the displayed devices avoiding eye contact. Eventually, we stopped him and he signed us in again. Despite the fact that we were told to just come get one of the associates since we were already checked in. We were at the store for an hour and a half. So there were obviously customers leaving, freeing the associates. But for some magical reason, each time a customer left, the associate disappeared to the back and never came back out. Finally, we were so sIck of being ignored and waiting that we left. Honestly, I'd never go back to this location. Why would I want them to waste my precious time?

Lol this place is a joke. All of the people employees (minus the guy who greets you when you walk…read morein) were all SUPER rude. No personality and make you feel stupid. They genuinely look miserable and look like they hate their jobs. I talked to one employee and then left 3 minutes later to go to another location bc of how terrible the interaction went. If you can help it don't go to this location.

It's unfortunate that Verizon locations have poor ratings. I myself have experienced walking in…read morewithout a greeting, then sauntered over to explore what was hanging up. The 2 employees were chatting amongst themselves at the Brier Creek store. No greeting, no "someone will be right with you". It was disappointing. So this time, we made an appt in Cary that had a little better rating. Walked in at the Crossroads and was greeted by Stephon, with a smile ;). He couldn't find the appt but was able to pull up our account. We were replacing our son's iPhone 11 with iPhone 17. It was challenging because i11 didn't have enough space to download latest iOS update. Stephon recommended we signed up for iCloud storage, do the backup then download from iCloud to i17. However, we were not able to successfully do the transfer, even by kissing the phones. My son finished the transfer at home but somehow the i17 went back in time to when we had limited screen time on i11. It was sooo frustrating not to be able to remove it. Fast forward, Apple chat helped us to get an appt. Problem resolved ;) While chatting with Stephon, another rep came up to ask if he needed help. He said "he was ok". Without his guidance, this process would have been very challenging. Thank you Stephon!

I just wanted to give a special shout-out to the incredible customer service we received from Tim…read more My family and I love our phones, but most importantly we loved our experience. Tim could not have been more professional and thorough. He is easily the best wireless sales expert we've ever met and I confidently recommend his expertise! Thanks again Tim for all your help!!

I had an excellent experience with Andric Mercedes at Verizon. I went in to purchase two phones and…read moreset up service, and from the very beginning, his knowledge, professionalism, and customer service were outstanding. A few hours later, I had an issue with my backup, so I called him, and once again he was more than willing to help. He even stayed after hours to make sure everything was resolved. That is what I call exceptional customer service--commitment, patience, and a genuine desire to help the customer. Verizon is very fortunate to have Andric Mercedes on their team. Highly recommended!

I visited this Verizon store around 9:30 a.m. on June 12, and unfortunately had a very negative…read morecustomer service experience with the only female employee working at the time. From the moment I walked in, I was met with an unfriendly attitude. She told me someone would be with me shortly, which was perfectly fine, but when I chose to stand off to the side while waiting instead of sitting down, she looked at me and said, "You can go sit down somewhere, you don't need to just stand there," in a way that came across as rude and dismissive. I calmly responded that I preferred to stand, as I wasn't bothering anyone and wasn't trying to rush the staff. There was no reason for the interaction to become uncomfortable, yet I felt like I was being spoken to with unnecessary attitude simply for waiting quietly. Customer service should make people feel welcome, not judged or disrespected. I left feeling frustrated and disappointed by the way I was treated. I hope management reviews this incident and reminds employees that professionalism and courtesy are expected, even during busy times.

Beware of Verizon Cellular Sales in Garner, NC…read more I went to the Verizon store in Garner, NC, and they offered a good deal: $600 off for changing plans or $400 off for sticking with my plan, both requiring me to give back my phone. They even agreed to let me return the phone after a month because I was traveling for my wedding. But when I came back, they claimed I was one day late and only gave me $25 instead of $400. When I asked for my phone back, they refused. After hours of talking, they only upped it to $95. They insisted they had explained everything clearly, but it sure didn't seem that way to me. It feels like they'll say anything to close a sale and then backtrack. My advice? Stay away from Verizon retailers like Cellular Sales and go straight to Verizon. Don't get caught in their trap like I did. It's not worth the hassle or the feeling of getting ripped off. Avoid at all costs! p.s. of course they will argue they were right after this rating.

yo this has to be the worst customer service I have ever experienced with Verizon there is a big…read moregirl there look like she just got a weight loss surgery she is the spoiled Apple I was mid transaction just needed to swipe my card and she pulled the representative away from me and told him to help an old white couple first and I had to wait over an hour and then all of a sudden an error message. then they are closed all behind her I didn't receive service . overall I will not be going back . i really don't even want Verizon at this point

Thieves and liars at this store. Went in to upgrade new phone. Bought phone and when I got home…read morewent on Verizon app to check my account and saw that the shady, JUSTIN, that helped me added another line to my account. I called Verizon 800 and told them what transpired and they said this store has had a lot of negative happenings and complaints. I was told I will be refunded for the added line and other fees. Customer Service Representative told me to only order a new phone by the app as all the people working in the stores seem to be doing underhanded transactions as this. I called today to speak to the manager and got LaFonda on the phone and I asked her who the Manager was and she tried to tell me it was Justin and I told her that's not who they said when I spoke to Customer Service over the phone and then she backtracks and tried to tell me there's 3 Managers. Shady liars at this store! DO NOT HAVE ANY TRANSACTIONS IN THIS STORE! I'm afraid now they have also stolen my credit card information! Reviews speak the TRUTH!

The workers are friendly, the person that helps us was a liar. Would it hurt to be honest with…read morepeople. I kept asking questions and got nothing but lies. I have never had this problem at any other store. Should have stuck with my gut when I felt something was wrong.

Went in there, not expecting very much. I asked about repairing an iPhone battery, and my charging…read moreport was not working and the guy took it in back and looked at it and cleaned it. Came back out no charge and said my battery was fine and clean the port for nothing. Other stores had quoted me $25 to clean the charging port. I recommend this business for reasonable service and prices, and honesty !

This review is for the Garner location. I will never do business with this company again and I will…read morenot recommend it. I have documented my experience below. I called on Sunday 4/14 at 2:30 pm to inquire about getting my phone repaired. I was told I could drop off the phone and pick it up Monday 4/15 for a 24 hour repair. The store associate confirmed he had the phone part so I dropped of my phone that afternoon at 3:30pm. Monday at 5:30 I stopped by to pick up my phone and the store associate said they were waiting on a part, and it wasn't ready but would be ready Tuesday early afternoon. I called Tuesday (before driving out there) at 11:00 am and was told the shipment still hadn't arrived but it would in the next hour and my phone would be ready to pick up that evening before close. I drove by that evening around 6:30 pm and I was told "im sorry ma'am but your phone isn't ready" - they had not started. The store associate said it would now be ready "Wednesday morning when we open". I asked for a specific time, and I was told 10 or 10:30. Wednesday morning 4/17 I called at 10:30am and asked for the status. I was told "in the next 30 to 1 hour". At 11:30 I drove to pick up my phone and the associate said "im sorry ma'am but your phone isn't ready. It will be another hour." At this point, I asked for my phone back and I told the man I would take it somewhere else. He said he couldn't do that because he already started the repair. I said, I don't care - give me the pieces and ill take it somewhere else. He said no. I told him I refused to pay, and he said then "you won't get your phone then". At this point I decided to wait in the store until he finished. I waited for about 50 minutes until my phone was done. I was offered no accommodation or discount. I will never ever do business with you again and I will never recommend it to anyone else. On a positive note the phone seems to be repaired fine and the price was reasonable.

BOOMER ALERT I was…read moretrying to delete a picture but deleted 9 months of text messages from my guy. I went into immediate panic mood, and immediately went to the Verizon store up the street from me. I was greeted by this very professional young lady-, I told her what I had done- as I was visibly upset she remained calm and got my phone and worked her magic. Whew! She was able to restore all my messages and was so kind, understanding and professional. Thank you Kristen. You restored my faith in Millennials. You ROCK! Keep up the good work. Blessings to you.

Great service , knows products and how to transfer info from a droid to an iPhone. Will go back…read morehere again.

I also want to commend David. Every time I have a problem he…read moretends to it immediately & efficiently. I know little about tech; fear my questions are stupid. He patiently, respectfully not only answers but helps me understand how everything works. Always I leave your store happy & well-tended! Bravo David

The young man who took care of me was knowledgeable and helpful but was overtly mean to another…read moreemployee right in front of me and was very short with the tech person on the phone. Not a good vibe at all and perhaps he'd be better working in a more solitary venue~~working for the public and with people does not sit well with misanthropes