PLEASE READ. If you live in or around Raleigh, don't fall for the guys and girls with tablets coming around. Or at least some guy named Brandon (?). He is a manager of some sort. We signed an agreement for bundled service at a set price that we were very happy with. Wow did the nightmares start after that. DO NOT TRUST what they have you sign. Ours turned out to be useless. He didn't run anything through correctly, ATT&T depts don't let you email what you signed, they just tell you what they can see on their end. We spent no less than 10 hours on the phone over 2 weeks with dept after dept in a bureaucratic mess. I felt bad for the call center people who tried very hard but are stuck with what they are allowed to do even when they try to fix it and understand the ridiculousness of what happened. They said it's an issue with these neighborhood sales. You are taking a bet that any of it will actually stick. The useless contract you sign doesn't seem to go beyond their tablets. They either have to enter the deals they promised you later or you will just get a zero discounted, way more than whatever company you gave up, crazy bill. And then another and another in a short time. I am looking clearly at exactly what we signed but no one can do anything about it. And they do not accept emails. Minimum 2 hours at a time on the phone. Almost every day. Told repeatedly it's being escalated. Only to start over with the next agent/higher dept. Never fixed. No accountability. Ghosted by the manager who only left us with a girl he was training's number. She (Areli) seemed sweet but stopped responding when I said the department I was talking to was asking for his full name and contact information so they could clear this up. He clearly told her not to give it. Left decades with Verizon for this absolute nightmare that we still can't get out of. read more

I left TMobile for this trash. As bad as it gets. I have been trying for four months to get my sign up offer register, and up and running. For four months I have been getting the runaround and it's one excuse after another. I have tried many different ways to reach customer service and all of them are just a pack of liars and this is not a Professional company. It's operates every bit a criminal enterprise read more

Truly horrified with our experience here. They work with google fiber. My partner and I both work from home and need internet to function. We set up our appointment a month ago. We gave ourselves many days buffer. ATT/Google fiber just canceled on us last minute and told us we could maybe have wifi a week after scheduled installation. So we are just out of wifi for a whole week when our whole lives literally revolve around it. I'm absolutely livid. I dont know what to do but I'm horrified. I doubt we will be able to pivot to another provider this late in the game. Wish we had never even called google fiber. Two worthless companies. read more

I have had AT&T Internet for 11 months and those 11 months I've had 10 outages that have exceeded two weeks or greater. I am now on my 11th outage. It's been five days and I've been told it could be another 72 hours to two weeks before it's fixed text seem to come and I've been told that the text went out and did nothing just sat there, and now that they seem to think it's a infrastructure problem and their central office and the central office could take up to two months at this point I'm looking for a new provider. Also AT&T is refusing to reimburse for the outage. read more

It seems that ATT charges a $99 dispatch fee per internet service visit. I had a cable cut outside my home, the technician came, replaced the fiber cord, and they charged me $99. According to ATT, they charge this fee even if the cable is cut through no fault of your own.Also, if you rent Wi-Fi extenders, be careful to check your bill, as they don't automatically remove them once you return them. You have to inform them that you have returned the extenders so they can remove the charges from your bill. Unfortunately, there is no alternative in our area, and I'm stuck with them. God help me. read more

AT&T Internet - Internet Service Providers Near Me

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Hold on to your seats kids, I logged in on my computer because I needed a proper keyboard to type this review up. Ok, early in September I learned that my employer was no longer going to pay for my internet after 15 years of making me work from home (not my choice) and that I needed a new provider by 10/1 when my current internet would be shut off. Gulp! Needless to say quite a few choice & juicy words were bandied about and I started to look for an internet provider. I had Spectrum Business with my employer but as a civilian paying, I was no longer eligible for it. The price Spectrum had for JUST internet was criminal ($75/mo) so onwards to the next name on my list. I had called about 3 providers prior to reaching AT&T. The young guy I spoke with was super nice. Like, seriously nice. The thing is, he spoke super fast and was very slick about what deals he could offer. I remember thinking at the time he'd make a good used car salesman if AT&T ever went under (fat chance right?). Anyway, I explained my situation to him and stressed that I NEEDED the internet to START on 10/1. I can't afford to not work right now (like everyone else) and I explained that I'd probably need a couple of days prior to the 1st just to make sure everything worked the way he advertised. He assured me this wouldn't be a problem as he'd put the order in that day & put a haste on it. He again assured me that I'd have my modem no later than the 25th. Shoot forward a few weeks & the 25th came & went. I followed the tracking on the order & it had JUST BEEN MAILED OUT on the 24th. Okaaaaay. Maybe he sent it UPS/Fed Ex as an overnight. Nope. Okaaaay. Maybe a 2 day delivery. Nope. By the 29th I found myself sweating it out but the tracking showed that it was in Greensboro. How long would it take UPS to drive from Greensboro to Raleigh? Apparently longer than a day because by the 1st I STILL DIDN'T HAVE MY MODEM!!! As warned, my employer paid internet was defunct by midnight 9/30. I had no modem, no hotspot, nothing. The only 'internet' was by using my data on my phone. Sadly, I am unable to do any work via my phone as I need to sign in to a private VPN thru my work computer. In sum...I was up the creek with no paddle, no canoe, no floatation device. Sigh. I had to call in to my employer and let them know the situation. Lets just say they were less than thrilled since they gave me plenty of notice. Next day I checked the tracking.....still in Greensboro!!! OH MY GOD!!! There was NO way I was going to take another day off work so I found myself selling my soul to the devil and calling Spectrum again. I had the equipment, all they needed to do was switch it from Business to Personal and now I'm going to be out $75/mo. I IMMEDIATELY called AT&T when I got off the phone with Spectrum to CANCEL their service. According to my contract I had 15 days from receipt...which never happened. I talked to yet another fast talking really nice guy who was aghast at his employers treatment of a potential customer. I was assured that my card would NOT be charged for their service. I thanked the young man & hung up. Just today, there was a knock on my door. IT IS AN AT&T REP!!! They wanted to know all about what happened. The absolute GALL!! He wasn't wearing a mask & kept stepping closer to my door as I tried to patiently (thru gritted teeth) explain that there is no feasible way I could be polite to him given the treatment his company gave to me. I then slammed the door on his face and felt a little satisfaction....little. Loooooong story short, unless you purchase one of their 'special' bundle packages do not expect them to meet any promised expectations. read more

customer service has been helpful at times but for the most part it has been the least fun to work with them - it has not been a great experience. go with google fiber if you are able to get that. read more

Just say NO! It is NOT okay to take away WRAL and WRAZ. These are local channels owned by a private company who has served this community for a long time. Leaves us no choice but to go bye-bye. And at&t, if you think we'll go to direct tv instead, think again! Really don't understand this at all. U-verse dude spent literally a whole day hooking everything up in our new house a few months ago. All for naught now because we have no choice but to pull the plug. Not having these important local channels (not to mention NBC & FOX) on our cable system that we're paying a gazillion dollars a month for is NOT OKAY. read more

Once you get their service you will be stuck with them forever. They will never cancel your subscription and will suck all your money giving you headache and anger all the time. Everytime you call them they will say we experience problem in current services and they will never do what you tell them to. Worst internet company ever! You go to their office to cancel and their response is please cancel by calling we cant do anything. When you call them they will find millions excuses not to cancel your account and in the end they say we will call you back. What ???? They are a bad joke read more

They are at it again! AT&T has had customer service problems in all of their various incarnations over the past 30 years. The workers are great, including those answering the phones and doing the service calls. It is AT&T's corporate indifference to their consumers, their arrogance and underestimation of their customers that leads them to anger, frustrate, and alienate so many people. As of March 2022, their new unspoken policy is to get the people who are paying them exorbitant rates to actually do as much work FOR the multi-billion-dollar conglomerate as they can. So you have sweetie pie on the phone leading you through time-consuming operations with the equipment, insisting, even when you just saw a car knock down the pole supporting the lines. Then she tells you it will be three days before they can even send out a tech to repair the Internet connection you and your spouse rely upon for work. No, you say, it is Sunday. I can't miss three days of work and neither can my spouse. Well, sweetiepie says, keep trying back at the mobile site to see if anyone has canceled. You can log on a hundred times a day to check. At this point I am wondering who is working for AT&T, me, for free, or the people they pay? Prior to this, you spent an hour on hold, listening to recordings leading you through other things that would not solve the problem, and refusing to connect you with a human being. So, really, AT&T?? Do you really think we don't know that you haven't hired enough people to answer the phones OR repair the lines? While charging way too much for crappy service and making sure we can never reach human being? When you reach them, they cheerfully tell you why they cannot help you while insisting on reading your pages of boilierplate about regulations. Cheerfully. So what happened? Once again the skilled, hard-working employees on the ground saved the day. AT&T cares no more for them than they do for their customers or they would hire enough people to answer the phone AND enough techs not to work them to death. Mike, last name unknown but cute as a button and funny too, showed up at our door because he was working on the house across the street, and simply reconnected the line the collision had knocked down and the power company had simply draped over the new pole. DON'T PAY ATT&T TO ANNOY YOU. Trust me, if you pay them, they will annoy you while setting all of their fine employees up for failure. Ridiculous, arrogant, dinosaur of a company that has no learned a thing in 50 years except new ways to exploit workers and abuse consumers. SHOUT-OUT TO MIKE, AT&T tech in Raleigh NC! You saved the day, put up with the jerk across the street, and looked cute while you did it. Thank you, Mike! read more

Working with AT&T after our move has truly been one of the most frustrating things about moving. My husband and I preplanned an install a month in advance so there would not be any hiccups. I do a lot of work from home, so I require internet at all times. We were told it would be ready on move in day. We had no internet when we plugged in our router, etc. We called and were told they resolved the issue; a technician would be out the next day. No technician after texts from the technician that he would be arriving. We called again two more times after two more no shows from our technicians. Customer service said they were sorry/that it was their fault, and that it hadn't been communicated to us that our new apartment required a unique install. They told us it would be another week until we could have service. I cancelled our service immediately and went with Spectrum. Read these reviews, because people are having the same experiences over and over again. read more

Just move 1 mile down the road to a 20-year old house which was cable ready. Asked for service to be installed 3 weeks ago. First technician came out and said a wire needed to be buried. It took AT&T 3 weeks to bury the wire, and I had to call 4 times. One each call they said someone would be out within 48 hours, and no one came, called, or did anything to follow-up. On the fourth call they sent someone out to do it, and they were there within an hour. It was incredible how fast they moved when they want to, and how little they care when they don't. During two of the service calls they apologized and said they were scheduling home installation for the same day as burying the wire. Not only did no installer ever even show up, when the wire was finally buried they told me it would be an additional 3 days before an installer could come out. So here I am literally a month later waiting to see whether or not this time is they time they are not lying. It is the worst customer service experience I have ever had... I would definitely recommend spectrum as opposed to this type of treatment. read more

When it works, its great. The problem is the router , BGW210. Freqently the WIFI grinds to a halt and has to be rebooted. Also they raised the price from $50 to $60 per month. read more

If I could choose a minus star review it would be -5. I wouldn't recommend them to my worst enemy. I moved and cancelled my service mid month. I am due a 35.00 refund and almost 4 months later I still have not received it. I have called twice and nothing. It's not the money but the principal. Never choose att. read more

Absolutely horrific. If I could give 0 stars I would. Our internet has been out since October (it is now 12/23) and I continue to get the run around about getting someone to come out and fix it. They finally agreed to send someone, so I took the day off of work, only to be told 2 hours in of my 4 hour window that they had ordered a Directv tech instead of the wireless internet tech, and the service visit had been cancelled. I have called every single day for the past 2.5 months to no avail. Trust me when I say if we had other options we would never use AT&T again. EVER. read more

Local techs are awesome. I want to note that. But this company is a joke. We tried to switch from U-Verse to DirecTV after 3+ years bc we wanted NFL package. Today, the install tech said he couldn't because of line of sight issues. No worries, we have lots of trees. We get it. So we immediately tried to go back to U-verse. They tell us we need a whole new install and that requires an install appt they can't get to for 3 weeks. In the meantime they won't activate the account so I can login to apps on my fire stick. The last straw was their HORRENDOUS "loyalty" department and some asshole supervisor named Francisco (employee FS354B). This whole experience was an absolute joke. read more

I called at&t/Directv to start process of disconnecting service. I called twice to confirm I would not be penalized and was told I wouldn't. I canceled my service and received an email the same day that I owe for early termination. I'm pissed . I'll never ever use their service in the future . They also had the Nerve to call yesterday and offer me new programming. Poke me, I'm done. read more

I moved to NC a few months ago and brought my AT&T UVerse service with me. Here in NC, the internet service has always been reliable but the TV service is another story -- it seems to have a mind of its own and will just shut down and restart at random -- annoying! I stuck with AT&T out of a sense of loyalty but was thisclose to moving on due to the dispute that kept certain channels off the air. While this was (thankfully) resolved a few weeks ago, I'm still kind of annoyed with their TV service and its spotty reliability. read more

Worst service I have ever had. Spotty and up and down all the time. Customer service says everything looks good.

I thought I'd take inspiration from Allison B. from 06/11/2015 and give customer service call center a shot from AT&T. Basically the person I talked to had no power and only tried to offer me various forms of awful. Which I don't blame her as she was great just AT&T in Raleigh stinks, horribly, seriously do not try it unless it is your last option or you've tried all others (timewarnercable was better in the end). Check out frontier, verizon, or google and please write a review. Anyhow, I signed up for a deal $83 package which included basic cable and 18mbps internet. In 7 months my rate was raised to $150. I travel a lot and took me a while to check it out, but an extra $500 later, I finally called to do something about it. After giving the lady an opportunity to hold on to me as a customer, either by crediting me some money back or working with me in some way, I just gave up. I quit. Ignoring AT&T's lack of care for keeping current customers happy: Basic cable is terrible and regularly took time to load and needed to be restarted regularly. So if you hadn't watched tv in 2 days and were ready to watch a big game or something else you better start 30 minutes before hand to get it ready. Worst of all the 18mbps internet I paid for never ran or tested at the speeds I paid for. read more

U-verse is the WORST cable provider I've ever worked with and that's saying something since they are all bad. They provide awful service, give no flexibility for better promotions or issues when they mess up something, and don't honor their commitments. They raised my rate by $50 at the end of 1 year, and could only lower it by $10 after speaking with the cancellation/escalation department. On top of this, they did not honor a gift card of $200 promised when I signed on. Every gimmick they use to attract customers they do not honor if it is outside of their "expiration" period, no matter what. Additionally, their Internet connectivity is terrible. My Internet goes off for a few minutes at least once per week, which means my TV also stops working and needs to reboot. I will NEVER use them again. So disappointed. read more

I just became an AT&T customer about a week ago. John (sales person in Raleigh NC) knocked on our door one evening. Keep in mind there is no soliciting in our community in Raleigh, NC but he was very nice and we decided to bite the bullet and switch from Spectrum. We thought the customer service could not get any worse. Well the installation got so messed up. Our internet account login is on the previous installation customers login. We have tried multiple times with John and then with his supervisor Danlee and nothing has been resolved. They then said our big boss will call and crickets - nothing. So right now I can use another customer's login to view my internet service. I have addressed the soliciting in our community already as we still still AT&T walking in the evenings. I would have never imagined AT&T would be worse than Spectrum. read more

AT&T U-verse is obviously pressing the sales staff to sell. I was promised a price and totally got bait and switched after the bill. I have experienced the switch at least 4 times. (each time they would correct it by offering 3 free months and the original price quoted) only to be billed a higher price at the end of the 3 free months! I think the company is a scam. NOTE: At one point the sent the sales and billing calls to India. The horrible service made that a short lived solution. read more

AT&T uVerse Fiber - Durham, Southpoint NC 27713 - It's great, once you get connected.... but there's a catch: the initial cable installation is temporary and the Buried Cable Service has to come and bury that fiber-wire. Therein lies the problem... and it's the same if they have to come back and fix it, lay a temporary cable, and have the Buried Cable Service Team re-bury the new temporary cable - IF it get's done, it will ONLY be if you berate them with the requests. You might have to get REALLY annoyed and upset with them to bury that wire, possibly report them to the Better Business Bureau and FCC. In my experience, our original connection took months to schedule - good that I didn't disconnect TWC (the worst service I've ever paid for - review another time). When the temporary fiber cable was finally installed by the AT&T service team - they did a good job - they were AT&T Service Tech. However, that's when I began to learn that the Service Team doesn't bury the wire, it's a Contractor.... and the Contractor's are awful at best. Once that initial cable got buried (2 inches below ground) - it got damaged - bitten by a mole. The repair took weeks... we were down. This is where the repeat frustration begins... a temporary cable get's installed... and service get's restored, but that cable runs across the street - which doesn't take more than a few days to get broken. Another call then goes into AT&T Support... after a week, another temporary cable get's installed, and... you guessed it, get's broken, resulting in yet another call to AT&T Support and waiting for a temporary cable. Eventually, the Contractor Buried Cable Service comes to bury the line and all is well. That is... until my neighbor who experiences all the above, has her line cut accidentally by road crews installing Fiber (Google-Fiber) down NC54. In the ensuing farce the AT&T Contractor who came out to fix her cable, cuts OUR cable buried underneath the road and uses it was a pull string for my neighbors cable (cause we wouldn't let him run through our property - imagine my livid reaction)! Several weeks result in calls with my screaming into the phone to AT&T Support and Supervisors with our phone and security systems and TV-Internet completely down = NOT amused. After several weeks, three temporary cables got installed and layed across the road, each got broken, each took days or weeks to fix. FINALLY, a couple of good 'ole southern boys from the nearby Greensboro Municipality team who'd been brought in to help with workload, came up with a better temporary fix, and strung the temporary cable from pole-to-pole (not on the road) and across the yard, until the Buried Cable Service could come and finish re-installing the buried cable that was cut by the previous Contractor. It took months before the Buried Cable Service showed up, but, there was no advance notice, and I found via my property camera's that there were AT&T guys on site - with no advance notice. Shortly, minutes later, I get a call from one of the onsite Contractor's about disconnecting our Service and burying the line. I told them, "oh hell not today, you'll have to come back, there's no way I'm having my cable and service disconnected, and go through a complete outage process again without my being at home and there to make sure it's functional". They hang up... and I watch them "bury" a cable anyways. When I get home, surprise, that cable isn't buried more than 1 inch... ~seriously~?? And most of it isn't buried at all - thank God it's not been switched over yet... Now the best part of it all = it's been over 4 months since that last Buried Cable Service visit - there's been no call back, I can't get a return call from my voicemails. The not-connected "buried cable" is still exposed... (and improperly routed through the walling of the middle of my garden). The suspended cable across the road and coiling around the side or the road and into the entrance gate and running across the lawn, is at least still active... I'm at least relieved that I have any service at all - grateful for that. I'm furiously annoyed that I know the cable WILL eventually get damaged - it's just a matter or time - ergo mowing the lawn has been a challenge to say the least, as has getting the leaves cleaned up (my property is surrounded by huge trees and buries the lawn each fall between Nov-Dec. SO believe it or not, my issues are STILL not resolved... Nobody calls, or calls back... Good luck to any of you who go down this road, but here's my two cents: If you are going with AT&T uVerse, bear these comments in mind and get a conduit properly laid in advance yourself, to facilitate the AT&T installation. AT&T doesn't arm their cable, it's an unprotected extremely thin and fragile fiber optic cable. Call AT&T Buried Wire Center at: 800-924-9420, Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. This phone number is specific to cables in the ground that need to be buried. read more

If I could give it -10 stars I would!!!!! On top of 85 other issues we have had in the past year, they have been charging us for the past 2 months of services that we cancelled back November!! They then "couldn't find any record" of us cancelling services, yet I had the confirmation email sitting in front of my face the whole time. Don't waste your time, energy, MONEY or brain cells on this service with these incompetent people. NO ONE SPEAKS ENGLISH AND NO ONE COMMUNICATES. IT IS BY FAR THE WORST RUN COMPANY I HAVE EVER SEEN. We have switched to Spectrum and are very happy. NEVER AGAIN AT&T!!! read more

So apparently AT&T U-verse charges $100 to send a technician out bc your cable isn't working. ANDDDDD they don't tell you they charge for having someone come out bc THE SERVICE IS NOT WORKING, they just sneak it on to your bill hoping you don't notice. Spectrum isn't the best, but I was NEVER billed when a technician came out. Furthermore, Spectrum prorated for the days I didn't have cable/internet. I wasn't even pressed about the prorated days. But you want to charge me to fix something that I didn't cause?!?! I am LIVID strictly off of principle. You don't charge someone without discussing the cost before hand. & YOU DON'T CHARGE SOMEONE WHEN IT ISN'T THEIR FAULT read more

The internet sucks the bill keeps going up and up you pay high prices for tv and all you get is basic cable no HBO showtime cinemax no nothing in going to switch some where else and then when you call customer service they say everything is fine read more

I would give zero stars if I could. They changed us for fibre service they didn't provide for some years (we had already lost patience with Spectrum) then we negotiated real fibre service; their guy started installing it last Tuesday, got our old service turned off, then said he couldn't finish. It's Tuesday a week now and they say they still can't finish the installation. Meanwhile we have no internet. Only ATT could make us think about going back to Spectrum! read more

ATT doesn't make it easy to do business with them. Not on the phone or in-person at a retail store. I would NOT recommend doing business with ATT. They need to better train the retail sales personnel. read more

At&t has the worse customer service tech people ever!! I have called the 1800 number 10 times this morning..spoke to 10 different people from USA ALL THE WAY TO MALAYSIA!!! No one can tell me where the tech is that should have been at my house between 9am-11am! read more

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Beyond terrible. It has been almost one month since I opened my account with AT&T and I still don't have internet at my office. Here is a chronological list of this horrible experience. 1. Purchased package online but was unable to check status. Called to find out that they had held the account because my purchase name "Business Fiber 25" had been filed as a residential purchase instead of a business account. "BUSINESS FIBER". If I hadn't called it would have just sat there. How do I know? Continue reading. They tell me that someone will confirm an install date with me the next day. It doesn't happen. I call them again and they assure me that someone will call me soon. They call the next day. 2. AT&T shows up a week later to install the internet. They find that conduit needs to be run and tell me that a contractor will contact me directly within 5 days. Fine. I understand... things require lead times. 5 days pass and I do not hear a thing so I give them a call. At this point they tell me that the paperwork has just been filed and a contractor will contact me within 5 days. They are unable to expedite the process even though they admit that someone made a mistake on their end which led to the paperwork not being filed. Since I continue complaining they tell me that they will try to expedite the process. Since I do not trust them to call me back I stay on the phone with them for two hours while they scramble to expedite my order. After two hours they are unable to do so. They also tell me that I am on the "expedited list" now. I'm almost certain this does nothing. 3. Subcontractor shows up 5 days later. Does a great job. Leaves and says that AT&T should call me the next day to schedule the internet install. I hear him talking to AT&T to let them know that the job is done. 4. AT&T does not call the next day or the day after. I call them again. They tell me the earliest appointment is in 3 days. I complain about having been waiting for almost a month and they tell me that they will check for an earlier date. I have been on this call for an hour. I'm sure you want to know why didn't I just get another provider? AT&T Fiber was by far the best deal. At every hang up in the process I thought that with the time I had waited I might as well go through with it. I finally did put out a call to all the local providers. Spectum told me that they would arrive after one of the many AT&T promise dates. I made the appointment, and they may end up still beating AT&T. Their total lead time was roughly 1.5 weeks. Not great, but much better than the 1 month I've been waiting for AT&T. However, the package is not nearly as competitive. This is, by far, the WORST experience I have had with any company concerning promise dates and obviously poor communication and execution. If you're a service provider reading this - send me an offer. I have no loyalty to AT&T and the terrible operation they run. Based on some of the confusion when I have called, I am fairly certain that most of these problems are directly related to my account manager. AT&T I suggest you get a new one for 27604. read more

This company has progressively gotten worse and I got to the point where it was so bad, I changed providers. I had their internet service for 9 years and I could never get their website to work right and it was almost impossible to find a phone number for customer service that could actually help you. They also lower internet speeds constantly. It's awful. I would have canceled years ago but up until this year, they were the only provider available in my rural area. When I finally canceled, they told me a supervisor had to call me to finish canceling my service. I was like what? Just cancel it. They told me someone would call me back in 30 minutes. I had called on my lunch break and forgot about it when I started working again. I remembered a couple days later that someone was supposed to call me and they hadn't. I checked my internet connection with them and it said unavailable so I figured it was canceled. A couple weeks later, I saw it was back on so I had to call again. They assured me they canceled it properly this time and I would be credited. 3 weeks later I received another bill for internet. I called again and was passed around 3 times before being told they canceled it now and credited my account so I should disregard the bill. I still don't see the credit on the website so we'll see. It's literally taken me 6 weeks to cancel their service. For being a communication company, they are certainly horrible at it. I will never use them again. read more

Terrible, terrible experience. I moved here 10 months ago and my apartment gave me ATT as the internet provider. My internet never works anywhere near the speed I was promised, I was quoted 55 mbps and half the time I can't even stream videos which should only take about 3 mbps. Typically it's problems at their terminal which eventually fries my lines here. I have taken 5 days off work for them to re-run the lines 3 times, the last time it took them 3 days. In addition, I typically have to call 1-2 times a week when it stops working. Also, their customer service is only open 9-6 EST Mon-Fri so if you want to talk about cancelling the service it's near impossible unless you have an hour plus to hold during work hours. I have finally just called to set up different service, it's taking too much of my time to call them constantly and now they want me to take yet another day off work so another technician can come out and possibly fix it temporarily until their faulty terminal connections destroy it again. Long story LONG, if you want consistent hassle free service, do not get ATT. read more

Service was fine. But stay away for now. Some bean counter decided to populate 30% to 40% of channels amd programming with paid infomercials so unless you want to pay $200 + per month for infomercials better to try another alternative. Adios AT&T moving on. read more

Hi. Avoid this company like Herpies. Seriously. Before you sign up, take a moment, go on their website and see if you can provide some feedback. Or get a live chat. Or do anything that might actually tell them their service is terrible. (take a minute to do this). NOW, you see how there's no way to provide feedback? How you can't get an actual person. How they could care less about what you think? Yeah - that's ATT service. Awesome right? They left my install half completed, let a satellite dish attached to log in my yard, came back later in put a pole in, but never attached the satellite dish to it, and never completed the four TV install. On top of that, you can't even get to a human to get it fixed. Their service is, in a word, horrific. Run like h**l when ATT comes knocking! read more

We live in Durham 27704 zip code, just got AT&T with Uverse a few months ago. Installation went uneventfully, technician came on time, got everything up and running and was pleasant. So far so good, fast internet, TV works great, we've had to re-set the box a few times, but nothing major. So far, so good! read more

The worst cable provider I have had. 4 weeks, 3 techs, 20 phone calls, arguments, false promises and lies....and still no service. I have had various providers over the years but AT&T has been the absolute worst. You would think a successful American company such as them would have the kind of customer service that is expected in this great Country. Unfortunately, we have been let down again. read more

Im am home on average one evening per week and each time I try to connect to Wi-Fi I have to reboot the router. It is so frustrating. I intend to call cancel my service on Monday. AT & T is getting my money and providing nothing in return, I can not believe how horrible their services are. read more

I guess I'm not alone. I moved to the area right after the big storm, so I didn't think much about the difficulty they had installing my service. I has asked for the lowest cost tv because I'm more interested in internet service. I had seen the ads for $89.99. Every time the salesman heard the word internet, he talked about tv. I didn't want a lot of cartoons and ads. He told me that the 200 would be good. I'm in NY at the time, so what do I know? I'm thinking its the $89.99 package that I asked for. I got a bill for $140. I had to call three times to get the amount reduced. They were quick to put me on the Family, but at first raised the price. I finally got it straight. I still don't understand how a tv service that costs so much has so many stations all commercials. My choice would be just internet. read more

In the Garner Area, the service is not reliable. It is very fast, when it is up, but the service has been down everyday for the past three weeks for 2 -3 hours, and currently has been down for two days. They have serious issues in the Garner Area. read more