I walked in with no appointment to return old equipment and set up a new account. There was quite a lengthy, but understandable wait - 3 employees and about 15 people in the que. But I was very impressed with the fact that an employee came up to me before it was my turn and asked what I needed, and told me if I wanted to skip the wait I could just turn my equipment into the mail, I believe at USPS free of charge. He was extremely polite, calling me ma'am and patiently hearing my story, as I'm quite the rambler. I let him know I was interested in other services as well, but that I appreciated it. At this time I was standing near the front of the store, where it was packed, and I set my equipment down on displays and stood to wait. He kindly let me know about the other section on the other side of the store I could wait it, and it was empty with plenty of chargers. I happily took my seat and waited. The gentleman appeared to be hispanic with curly hair and glasses, and a slightly heavier set build. I only mention this in hopes he gets recognition, because I didn't get his name and his kindness stood out to me. I sit, I wait, and an hour later I'm called up by one of the most pleasant customer service representatives I've ever met in my life. Her name is CRYSTAL - and she ROCKS. She was knowledgeable, quick, patient, and extremely personable. She seemed to be very wary of the long wait and valued my time, asking if I had any place to be because we had to wait for something for a few minutes. I let her know I was perfectly free and had no issue waiting a few more minutes. After all, I'm here for a service, I don't expect things to happen lightning fast. We had some confusion due to my own overdue bills and trying to determine what my balance was for the day. She made EVERY effort to double check every number and make sure I wasn't charged twice, and that my old balance was completely settled. Some people may get frustrated when employees ask someone else for assistance or advice, but to me - it tells me she CARES that it is done right and doesn't just wing it with every decision. She had a manager who was a middle aged white lady, again I forgot her name but she was also a complete pleasure. I let her know how awesome Crystal was as well. By the end of my time with Crystal I was informed, extremely happy with my services and new equipment, and damn near made a friend. We were laughing by the end of the transaction, and I almost wished I had more problems!! She let me know about why my old bills went up , which was because I had signed up on a promo but was never told when it would end. She didn't want to screw me for my money, she wanted me to be AWARE of when , how, and why my bill will change in two years. Effing outstanding. read more

Do not ever get spectrum if you live in or by Novi Michigan. This is by far the most unreliable internet to exist. I pay for the really good internet too, but multiple times a week theirs service outtages for any reason whatsoever. A little windy? Service outtage. A little rainy? Service outtage. Nice clear sunny day? Service outtage! It must be the infrastructure or something that they don't want to invest in. It must be cheaper to repair whatever the issue is every week than actually replacing, or moving it. As well, this company's representative ran my credit without my permission to offer me their (probably just as terrible) phone service. To add to this, after running my credit they automatically put me on some internet assistance program that temporarily made it cheaper, but he didn't tell me that he did that and acted like he was giving me a good deal until six months later my bill is fifty bucks higher than agreed. You would think during an age where everything relies on internet that they would figure this stuff out, but I have a feeling that it's just a cheap company that's selling garbage for a high profit. If you have the option to not give this company your business I suggest you go with someone else. The service interruptions are just way too frequent for said service to be considered "good". read more

I am highly upset with spectrum and their partner company assurant! They did extremely bad business. Instead of calling and talking to me first; like a business should, they took 1,899 dollars from me and would not give it back for about 2 weeks! The only reason I got any money back, is because I was forced and made to go and do detective work with the post office to prove I did return a phone that they said I never returned! I do not know if one of the workers took it or they just tried to take my money, but I have worked in customer service for too long to know when you make a mistake, especially taking someone money , you are supposed to right that wrong and neither company did so at all!!! That is extremely bad business!!! read more

Pro tip if you're returning equipment: do not go to the store. I waited 2 hours only to find out I could have went to the ups store to do the return in 5 seconds. Someone could have said something, especially since I asked if this is where in return equipment. Waste of a Sunday. Get your employees to actually ask the customers questions. This would save time and frustration. Thanks for wasting my Sunday read more

Greedy! For no reason whatsoever they just raised their internet rate by $15 a month and it was already overpriced when you're talking about service for a small apartment. I am switching ASAP. read more

yup, the people at the store suck. I shouldn't need an ID and the person on the account just to swap out their sheity equipment. wasting my time to come back another day WITH MY WIFE, who has the WiFi under her name. I will be ending my network with these phucktards read more

Great service, short wait, and the phone I wanted was in stock. Arriving without an appointment, logged into the iPad and was texted when a specialist was ready. Walter asked what phone and how soon I needed it. I had called in and needed it sooner than the time quoted. Walter offered to check inventory and gave me two color choices. The process went smoothly of transferring my stuff to the new phone. It was a Thursday before 5 pm. The flow in the store seemed smooth and the staff worked well together. read more

Spectrum - My new phone - Internet Service Providers Near Me - Raleigh, North Carolina

I returned equipment to Spectrum and they have not sent the refund 3 weeks later. Had I not called, I never would have received a refund because they said it slipped through the system. I have been told the wait is 7-10 business days 3 times. I was told I'd receive a call by Jan. 15 and didn't. The supervisor said his associates were being overly optimistic by giving that date. Its a different story and excuse everything I call about my refund. There is no way to escalate anything even when they owe you money. Spectrum is the worst company I've ever worked with for internet and mobile services! read more

The female store manager of this location is awful. Her name is Destina or somthing like that. Not sure since her name tag was worn backwards the whole time so I couldn't see it. She is rude and unhelpful. She was rude to myself , my wife & even the supervisors on the phone. She was Making it clear she was annoyed with me by throwing her hands up and shaking her head when walking away. She talked badly about me to other customers as well. She was condescending and unhelpful and purposely spiteful EVEN while TWO supervisors were on the phone actively trying to offer solutions that ONLY SHE COULD PROCESS, yet still claimed she just couldn't do it. This woman needs to be fired. read more

Goodbye Spectrum. We came to return equipment and close two accounts as we are moving. Went to the large service center and despite all the people working there, not one can help us. Why do they still have a job? Instead we are sent to a UPS store. Really? What are you doing in your service center? Certainly not providing customer service. Hello streaming. read more

Spectrum - Entrance - Internet Service Providers Near Me - Raleigh, North Carolina

My internet/tv have been out for 6 days. No communication from Spectrum. All I can get is a chat that says I can't talk to a person because my service is out. Unbelievable that service can be out for nearly a week and they don't even communicate with you. Wish I could give zero stars! read more

The store was extremely busy and the wait was long, however Ernie was great! Very speedy and hospitable! He made getting a new phone a breeze! Thank you Ernie! read more

Avoid this place if you can. Friggin Terrible... huge line and staff is in no hurry to assist customers. Been here over an hour waiting already. If Spectrum wasn't the only wifi option in my neighborhood I would have cancelled long ago. read more

Well this sure was an interesting experience and full of drama! I hate dealing with cable companies after trauma of dealing with the rudest jerks from our previous provider AT&T. We were reluctant to turn on internet at our temporary apartment, but ended up needing to since we had a month until we could get into our new house. We came here on a Saturday afternoon around 2-3pm. You check in up front and then sit down and wait. We were fifteenth in line, but it did move faster than expected. Seating is very limited. While we waited we watched an altercation between an employee and a customer with unruly children that ended with the cops being called. So I would have given three stars, BUT my husband spent about 60 minutes on the phone with Spectrum after we got home because the service was not properly activated. read more

Spectrum - Internet Service Providers Near Me - Raleigh, North Carolina

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A generous 1 star. The epitome of terrible customer service. Avoid at all costs. There are around 15 people here. And only one person working. I checked in and it doesn't appear. More people come in. Back of the line I go. Sucks. read more

I have to turn on location services and give them my email and phone number to get in line to pick up my equipment which they asked me to pick up. A huge breach of my privacy. read more

Spectrum - Internet Service Providers Near Me - Raleigh, North Carolina

If I can give them zero stars, I would they never have enough workers in their building to help my Internet wasn't working because I needed a new modem it needed to be updated. I find it funny that they just let it be broken instead of sending me out a new one before they knew it was going to be a problem instead I had to drive all the way to Glenwood this store which is 40 minutes from my house and then still have to sit in line and wait forever, even though all I was doing was exchange in one part for another one modem for another I'm considering changing service providers read more

They are the worst! It's literally 5 employees standing around and not 1 person out of the 6 that are waiting is being helped! LORD! Bring another cable company to this area because SPECTRUM SUCKS! read more

spectrum is horrible. I had to drive to exchange broken equipment. then when I went to store I told the manager I was going to cancel my service. she said oh don't do that. I will take 30 bucks off your bill to keep you. when I got home that savings was due to her CANCELING some of my channels. so basically the savings came out of my own pocket. how low can these people go? they are unprofessional, unethical and trus me. once I line up another provider they have lost my business. DO NOT TRUST spectrum. they LIE!!!!!!! read more

The internet is trash and i have to unplug it every five minutes just to fix the internet

Seriously some of the worst customer service I have experienced. Waited 20 minutes while a worker chatted it up with a friend in to visit him. Had to get up and ask if I was going to be helped by one of the 3 workers, 2 doing absolutely nothing. They then went to the back for another 10 minutes, so i left. Never coming back here. read more

Service is horrible. When you call the toll free number, you will get random responses. Most of which are lies, or incorrect information. My phone service was good many years ago. Now, every year, it gets worse. If my Internet goes out, my phone service becomes sketchy, at best. Find a different provider. You can thank me later. read more

Terrible customer service. Extremely slow. Was #29 on the list when I left and made reservations for 3 hours later. When I returned my name was still on the previous list (3 hours for 30 people). Still waited 30 minutes with a reservation. Staff rude and unhelpful. read more

I witnessed an employee follow a lady out of the store shouting insults at her for not signing up for their service. Quite bizarre, I overheard the conversation and she just didn't want the high price. Seemed third world and unlike anything I have seen from a company. This was at the Glenwood avenue store in Raleigh, around 5:45 pm 09/30/2021 read more

Lousy service!!!! I've had 3 installation appointments and the installer has failed to show within the install window of time EACH TIME! Three strikes and you're out! Perhaps another provider will value my business. read more

Fifteen minutes before the start of the Kentucky Derby. Parties are going well around the neighborhood. And Spectrum TV goes down. "Call it in, Quick." We got 10 minutes of - "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." You would think this guy was a robot. BUT the Derby will be on in 10 minutes now!!! "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." "I'm sorry, the service will be back up by 8:30 PM. We are sorry for the inconvenience." 10 minutes after the Derby it comes back up. Thank you for NOTHING Spectrum. Outages happen, but where's your backup plan? (The Internet was out too." Where's your concern? Where's your empathy? The arrogance of these guys. Maybe in the next round of customer training, you can teach your people to fake empathy, and not to "handle customers per the book", but actually, DO SOMETHING????" What?? Like a backup internet service in the neighborhood. You know a small cell covers 5 miles. How about a WiFi truck rolling in? How about one of those big trucks you drive around with the billboard on the back. It could roll in with a big TV. You've got to 1.) Plan for these things. 2). Give a damn. You guys are 0 for 2. read more

This specific spectrum store absolutely sucks. They won't perform the basic functions of their jobs, even though spectrum tells you to go to this site. If you can find a different store to go to, I would. Service members don't understand their own basic service. read more

The wait sucks but the Customer Service makes up for it . They have at least four Customer service counters available. They company is horrible because they keep jacked up the cable bill. They don't know how to do proper service and they have nasty and horrible people because they have terrible and rude attitude. They be giving the run around on the bill and they try to act like that you need a upgrade or add more stuff and try to add more problems then fix the ones they mess up in the first place. I don't recommend this place to anyone. read more

Unwilling to provide customer service at this location. Spectrum in general has given me the run around. After holding on a 45min call, to cancel my service, I'm told to go into the store to cancel and return equipment, and then I arrive and they tell me to go to UPS drop equipment off their then call to cancel. I shared my experience of my wait time on the phone and the rep, Dena, was like I don't know what number you're calling but I get right through when I call, when I asked her if she could give me that number, she said it should be the one on your bill and refused to provide it. I just wanted to compare customer service numbers to be sure I'm reaching the correct line and hopefully not wasting another 45min of my life on hold. read more

We came by at 5:12 and apparently they had closed at 5pm. The associate said we close at 5 have a good evening. My husband tried to ask a question and they refused to answer anything or open the door to acknowledge him. He was saying can I ask you a question? The associate flat out said no and proceeded to walk away. It amazes me how they spend so much time marketing customers and asking for people's business back and yet completely miss the mark on customer service. There was a customer leaving the store as we approached at 5:12 who said they suck. Couldn't agree more. read more

After unsuccessfully troubleshooting my internet issues with the excellent phone based team i followed their advice to swap it out at my nearby Spectrum office. This seemingly simple step requires a minimum 30-minute wait, 9 people deep. Why? Because for all the money we pay Spectrum only has two employees to assist customers. Did y'all take your staffing model from USPS?! read more

I had Spectrum internet for a year. Service was continually interrupted and unreliable. After one year, they jacked my rate over $15 a month. I left and got Google Fiber for just a bit more. Just took over 60 minutes on the phone to end Spectrum service. We must also pay for a full final month even though we only used 11 days. read more

Spectrum is a terrible company that I recommend never coming back too Very disgusting people work their and plus they have the worst attitudes So Far I wish I never came to this place the people were very unclean dirty all over there clothes and hands it was just very disgusting and the service there, this made me think who the hack hired these people whoever he is or her that did needs get it together or this place will get shut down read more

We went to spectrum today and waited an hour outside of there door because the one employee would not open the doors for customers to come inside . After getting in and waiting an hour he told us he couldn't help us and wouldn't even listen to our problem . We were told by spectrum mobile on the phone we had to do this in store . After telling the employee what they said he immediately said I can't help you the system is frozen . He was the rudest employee I have EVER met !! Do not go here for an of your problems . This man should be fired !! read more

I have been on hold with Spectrum for 37 minutes now. All I am trying to do, is cancel my TV subscription. I spoke to someone in "billing." She said she was unable to cancel my subscription, and had to transfer me to another department. In about 5 minutes I'm going to call my bank, and tell them to mark any future charges from you guys as fraudulent. Guys, I know this is how the cable companies work. But this is just bad business. I'm not going to subscribe to any more TV services from spectrum. It's a waste of money. The wait time is unacceptable. read more

I hardly ever come into a TWC/Spectrum location. This store used to be on Atlantic Avenue. This new location is very nice. Love the decor. There are a lot of TVs. There is a sign in iPad when you first enter to put you on the wait list. Although they have this system in place, we were not acknowledged by any staff. They have a cozy waiting area with a high top bar. Not such a painful place to go when you need to return equipment or anything that can't be done online. read more

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If I could give -1 star i certainly would. Absolutely the worst internet service possible. My internet service progressively has gotten worse over the past3 weeks. So I called tech support, they informed me that the modem was reset multiple times. That was on a Sunday. Was told that it would be Wednesday evening after 6pm that a tech would come out and troubleshoot the problem. So for 4 days I am supposed to sit around with no internet ( I am a full time college student that has online classes) and like it. Well on Tuesday the internet failed completely, so instead of spotty service, I have no service at all.... way to go Spectrum... your company name fits you perfectly... a wide spectrum of terrible service. read more

Like others - I'd give zero stars if I could. Cancelled service (yay for Google fiber!) and *shocker* Spectrum no longer gives you your money back when you cancel before the date you are paid through. Of course they don't. That would impede their downward progress to the worst company on the planet. Good riddance. read more

besides having bad quality wifi, they make it so hard to disconnect your service! also will try to sell you 6 other things in the meantime

Spectrum TV in Raleigh stinks to high heaven. My reception constantly--CONSTANTLY!--goes dark. Which is tons of fun while watching MLB or NFL during plays and having the action vanish at critical times. And some of the channels are simply pixilated and unwatchable at all. Spectrum TV is a waste of my hard-earned money. And try to get a hold of someone to complain or demand a remedy and be prepared to spend the rest of your life on hold. If there were zero stars that would be my grade. read more