Excellent Customer Service!…read more I called to ask for advice on how to convert a cigarette lighter charger into a wall outlet charger. The gentleman who answered the phone stayed on the phone with me, looked up the information about the equipment I had, and helped me find a location where the part I needed would be sold. He was patient, kind, and considerate of how urgent my situation was. I was able to drive to the store and mitigate the issue within 30 minutes. Thank you! You guys are lifesavers!

The staff took my need for RJ25 connectors and cable very seriously even though it was for a robot…read moreproject. The first time they sent me out the door with the connectors, cable, crimp tool, instructions, and a web site for tutorials. The next time they gathered up all the RJ25 connectors they had for my next project, building RJ25 cables for a robotics class. Finally on my recent trip there for my latest project they helped me find a substitute Jack for the RJ25 connectors. This not only allowed me to salvage a damaged robot. But now I have a flexible tool for troubleshooting and prototyping. Now they are my first stop whenever I am gathering materials for my projects. I set a link to them from https://www.instructables.com/ projects to help my readers find the parts for my projects.

I am writing to formally complain about my recent experience with an online purchase from…read moreBestBuy.com and the handling of the issue at one of your retail locations. I recently purchased an item through BestBuy.com. After multiple delivery delays, the item finally arrived; however, it was covered in mud inside the box, indicating that it was damaged or mishandled prior to delivery. Due to the condition of the item, I contacted customer service and was instructed to return it to a local Best Buy store. When I arrived at the store, the Store Manager, refused to accept the return. While I was on the phone with a Best Buy customer service representative, the manager told the representative that he had the right to refuse any return, despite the item arriving in an unacceptable condition and despite following instructions provided by Best Buy's own customer service. When I stated that I would not leave until the issue was resolved, I was informed that mall security would be called. This response was unnecessary, unprofessional, and deeply upsetting, especially given that I was simply attempting to return a defective item in accordance with Best Buy's guidance.

I picked up a sale item from the shelf. $99 down to $69. Got…read moreto the register and the full price rang up. The sale ended *while I was walking to checkout* and they wouldn't honor the sale price that was on the shelf when I picked it up. Online customer support couldn't help. They literally changed the price while I shopped! This was nothing more than abject dishonesty from a failing company.

I went to VEC a couple years ago to buy cabling. The staff was helpful and friendly back then…read more Things may have changed. Maybe I caught them on a bad day. Anyway, they were low on a common product I needed. He couldn't process the charge on my crdt card. Had to call someone for assistance. Began acting rude and ignorant to me and polite, intelligent, friendly to the help on the phone, aka Hyde and Jeckyll. Switching back and forth was funny to observe, he started twitching around with a razor blade knife, also. Eventually, they manually took in my credit card like in the 1970's and said they have a new operating system w/bugs.

I'm the first reviewer for VEC, so I'll give a little information about the company. They sell…read morecabling (fiber, cat3/cat5/cat6, coaxial cable), cabling supplies, and other various stuff you'll need for networking or home security systems. They also sell some more commercial cables at prices that are fractions of what other big box stores sell them at. If you need USB, HDMI, or networking cables, this place is your best bet. The prices are great, but the staff are the reason people come back over and over. I've used them for years to purchase every bit of cabling I need, and will continue to do so until they close the doors!

Great location! Super clean and tidy...Always!…read moreReally friendly and helpful staff. It's a small store so selection is limited but you can have items shipped to the store for free. Target is our GoTo spot in this neighborhood for household items and some accessories. **** Oh! and their Ice Cream Sandwiches (FAVORITE DAY brand) are yummy ****** ; )

i love target! this one was small and not well stocked. it only has about half the items and i…read moreended up going to a different target. but nevertheless target is a great store.

Audio Advice installed my home theater approximately 15 years ago and has updated equipment several…read moretimes since. Went from a Stewart 100" screen to custom 123" (largest the room could handle). Started as 7.1 now 7.4.2. B&W speakers (802 Diamond being the highlights), Classe amplification, new receiver, 4k projector. The brands they carry are top notch and perform flawlessly.

The item arrived on time, but I had questions about the setup(it was a foreign made item, and…read moremanual was a bit weird.) The support I received from them was mediocre. I could have bought this item at Walmart, but I chose them for the reputation...live and learn!

Absolutely unbelievable customer service! It's a long story, but they ended up sending someone 30…read moreminutes out of their way, after hours, on a Saturday to help me out of a jam that was 100% my fault. Totally blown away by how kind they were, and they saved my wife's birthday party!!! I can't thank you guys enough!

My job must be wearing me thin (in the figurative sense, rather than the literal unfortunately). I…read moreknow this because twice in one month I've ordered something online only to discover the week of that I never actually completed the ordering process, clicked "confirm" or "submit" or what have you. And so I find myself flailing the day before an event without a) a giant cardboard cow cut-out -- or in this case b) a video projector. Panicked, I started pulling up Google searches to see where I could rent one same-day but most of the places I found were parts of larger organizations that weren't locally based and didn't offer same-day delivery. Enter Custom Light & Sound. I phoned them up and spoke with Matt -- sounded youngish, and maybe a little green. Asked me all the right questions though -- how big and how dark is the space, how many people are attending. After he took down my info and told me to pick it up before noon, I had to finally ask him how much it was and what the product was. Turns out, he'd picked something out for me based on my needs that wasn't featured on their website. So, whereas I'd thought the costs for their projectors ranged from $100-200, I was pleasantly surprised to learn that my not-on-the-website projector was only $85! I went to pick it up and met Lee at the register. The first words out of his mouth were "21" which is an odd thing to say to someone you've just met. I looked inquisitively at my husband and then back at him. And he expounded: "We only rent to 21 and up." Good Lord, I'm pushing 30. But whatever. Turns out he's best friends with my husband's former college roommate -- so it's okay that he bruised my ego. They called Wayne to come out and check on the equipment before handing it off to me. He was a bit gruff, but did look through everything and assure us it had all the required cables, etc. The credit card machine wasn't working at pick-up so Lee gave us the okay to take it with the promise that we'll pay when we return it. Equipment ran great and interactions with the folks here was overall a positive experience. And don't be fooled by the cramped-looking exterior. Once you enter this little treasure trove, you'll discover it runs deep and is packed to the gills with audio and lighting goodies, plus fun accessories like disco balls and fog machines!