Everything's good, there goal is to please. They've done all of my car Audio systems for the past…read more30 years, I had never been so impressed with such service, now they're doing the same for my Djay system. They're the BEST.

I would not recommend this place. Avoid this place at all costs…read more I found this place because they were an EV authorized repair shop. Convenient, since I have a vintage EV speaker than needed a recone. I dropped it off, and my name, phone number, and email was put on the back of the speaker. They said they would call me when it was done. A month later, no response. I called them, and they had no clue about my speaker, and told me to call back when a specific person was there. I called back the following day, and the person was clueless, couldn't find my speaker, and took my number to call me back. I never received a phone call. I called again a week or two later. The guy again told me that I needed to speak to 'Josh' who was not available. I told him that I've already not been called back. After about 2 minutes of looking he found my speaker and that it was done, but could not tell me the price of repair and that they would call me back. I never received a call back. I decided to drive in and just pick it up at this point. They grabbed my speaker and the price was less than expected. That's cool. Okay, so I got it home and hooked it up. There's still voice coil rub with the new cone. The speaker was obviously not re-coned correctly and the new voice coil is rubbing. Apparently they don't check their work. I should have just sent my boat anchor of a speaker into EV for repair, since I will now have to do that anyway. This place is an aesthetic dump, in a crap part of town, and their customer service is the worst I have ever seen. If management actually reads reviews to drive improvement into their business, which I doubt is the case at this point, here's what I would say: * Technology offers great ways to track open orders, status of completion, and track when customers have been followed-up with on status. Implement a robust tracking system for orders, and USE it. Be on-top of customer order status and proactively reach out when you are finished with their product. * Figure out a way to be accountable for returning phone calls, and empowering your staff to be able to speak on behalf of the status/price of other people's work. * Re-Train your staff on how to re-cone a speaker. * Check your work when it is complete. * Your hours are inconvenient. Be open for some time outside of M-F business hours.

Truly a 5 star experience. I was calling around to various car audio/stereo places as there was an…read moreissue with my aux port. Dave not only answered all my questions, he also asked his own to ensure I was on the right track to having my issue resolved. He went above and beyond to get me scheduled in so I didn't have to drive 7+ hours that weekend with a faulty aux port. It's been about 2 weeks now and I haven't had a single issue out of the port. I will definitely return here for any car audio system needs.

Dave is amazing. - Communication is great. He takes the time…read moreto explain everything clearly. -He gives honest, helpful, and useful feedback. -Dave installed an XAV-AX6000 and a back up cam. -Everything looks great.

Stan and his team helped my parents install a new media screen in their car which works great…read more Before leaving, my mom tried to use voice commands through her phone and was running into problems. This had nothing to do with the new screen so it would have been fair if the team at Auto Acoustics had said that they weren't experts in phones and recommended my parents go home and do some research and call if my mom couldn't solve it herself. Instead they continued working with my parents, doing some online research themselves, and patiently and politely making good suggestions and listening carefully (I was on the phone so I could hear the interaction) until they got everything working and they made sure my mom understood how to use the new setup. I am grateful for their help since I live in another state and can't be there in person to work with my parents. From the other reviews here these folks provide excellent customer service and that extends to working with older folks too.

In a world where there are business that do not stand behind what they sell, AA stands out for…read moresuper customer service. I purchased a third-party Carplay system for my BMW from them three years ago. I ran into an issue with it last week. Well out of warranty, they diagnosed and repaired the issue in less than an hour. Even more to the point, even though I was the one who caused the problem, there was no charge for the service.

I needed a new system after my factory one took a dump. I called BestBuy to see there prices and…read moreavailability... let's say it wasn't happening anytime soon. I stumbled upon this small shop off HWY 70 in Clayton and figured I'd give it a shot. I stop by and walk on in, Nasser greets me with a warm welcoming. I go over my problem and asks if he can help. We went over some different options and came to an awesome personal solution. We ended up going with a new Kenwood Radio. He also recommended I change out my speakers to a three way system (which I had zero clue what that was until he broke it down) and a sub to get a full experience. I told him it sounds great but what's his availability. He had 1 car lined up but said if I gave him to the end of the day he'll have it all set and ready to go. I went out to lunch with my fiancé and ran some errands (there's a cute little country store right next door that's worth a stop). Got a call around 4:30 that everything was done and the car was ready to go. I swung by, paid and picked up the car. Overall, was a pleasant, easy going, and smooth service. I would recommend to anyone looking to get a new system for their ride.

The tech guys (Shaun and John) who did the installation of my new Boss unit were the real deal…read more They both were very knowledgeable about audio-anything and tackled all the hurdles that my older car presented. I would definitely recommend this shop to anyone needing a new car audio makeover.

I brought in a highly-rated dashcam for installation, but they refused, offering only a $600…read moreoption. They assured me it had the blindside function I needed. The appointment was set for a week later and estimated to take 4 hours. We dropped the car off on Friday morning, and they called 4.5 hours later saying it was ready. When we arrived at 2 PM, it wasn't. The unit turned off with the ignition. After another 3-hour wait, they fixed it by correcting the fuse connection. However, the lens was installed upside down, showing the unit wasn't quality checked. By 4 PM, I took the car with the condition of testing it. An hour later, I called back--the rear camera's view was obstructed by defroster and antenna lines, and the side views only showed the cab. They agreed to move the rear camera outside, but this caused another problem: the gridlines during reverse were a foot off, making parking inaccurate. In the end, I was left with a unit that didn't cover blind spots or back up properly. The $600 dashcam wasn't suitable for my car and shouldn't have been recommended. It seemed they only offered this unit without considering its compatibility with my vehicle. I was told if I wanted those features, I needed to pay for the $1300 version. Their next appt. to remove the device was made 2 weeks out. At that time they refunded the mirror, but not the $400 labor. I cannot in good faith recommend their expertise regarding the products they sell, the labor quality or the salesman tactics of this establishment. Their level of professionalism only lies within their current structure - anything outside the box just "costs more".

*UPDATED REVIEW* my first review from 2 weeks ago, I gave Car Audio one star and gave my reasons…read morewhy. Since then, Car Audio contacted me and wanted to make things right. They put in a different, better brand of lighting throughout my SUV and I must say, they did a phenomenal job! I am beyond pleased with the product, installation and customer service. The communication, promise of when my SUV would be done was much better also. I will say, I appreciate them reaching out to me, making things right and making sure I left very happy and satisfied! Thank you Car Audio!

Fantastic place to work with on an audio upgrade! Everyone there was super friendly and willing to…read moreanswer all my questions. Would definitely recommend and go anytime I need anything in the future!

Very friendly, absolutely trustworthy, and affordable care! Oscar, the owner, gave me different…read morequotes for different scenarios to install a wireless multimedia receiver in a 2007 Toyota Highlander. My first visit was an inquiry and he shared several different priced systems he had in stock. He was perfectly willing to install a system if I could find what he had stocked cheaper online, which I did only because it was Black Friday. He explained everything I would potentially need and the price for each item so there wouldn't be any surprises. He was willing to text back and forth with me and weigh in on a system I found online to make sure it fit all the specs. I finally brought the system and my car in about 8 months later without an appointment. He again gave me quotes for different scenarios, let me know I might need other components since I have an older model vehicle. I have two speakers that need replacing (slight scratchiness). He quoted me for speakers and offered a discount. I agreed to do the speakers only if I didn't need the additional component. He installed the system immediately, was done in under an hour, and did not install the additional component because it was not needed. He also knew I was waffling on spending on the speakers, so he did not install them because he said they still had some life left in them. He could easily have made several more hundred dollars. I brought the car back a couple of days later because my Siri's voice on Maps would cut off just slightly before directions were finished. I was confident this was not an issue with the installation, but with my phone or they system. Oscar did not hesitate to do a few experiments and even agreed to ride around the neighborhood to see what happens. He patiently took the time to teach me how to navigate the system and my phone, which he did not have to do. I offered to buy him a pastry or drink from El Superior for his attentiveness and time helping me out, but he didn't take me up on it. (Bonus! El Superior is two doors down and you can go there for lunch or an awesome dessert while you wait). Oscar's English may sometimes be a little hard to understand, but he was always willing to repeat himself if I asked. He has a helper named Alex, who was very communicative, helpful and willing to provide additional explanations or clarifications when I needed it. I would not hesitate to recommend Yellow Car Audio to anyone!

A hidden neighborhood gem: family car audio business that operates out of a yellow house. I have an…read more'09 Toyota Corolla whose stereo had finally fallen out of step with my iPhone, and I wandered by on a Sunday afternoon to see about replacing it. Yellow already had one job in process, but they wet able to get me in and out in an hour and 15 minutes. No upsell, and a generous 90-day guarantee! Great experience!

I can't speak for anyone else it seems hot or miss. A while back they took quick care of my f350…read morespeaker system. I don't know the quality but it sounded good enough

If I could give this place 0 stars I would they are some crocks. I sent my wife in to get a wheel…read morecap and lug nut key. And the owner charged $140 when realistic it's max 80-90. When I called and they told me it was that he did "bad math". That's some bs