Came into Audio Exchange with a budget and Donny and Dave walked me through the gamut of what I…read morecould expect in terms of my requirements. They both took the time to understand my listening and viewing habits and auditioned numerous systems for me. They didn't sell me on a brand either. They were both very keen to the reality that we all listen to and view different material and that our personal sound preferences will vary. After a short while we were able to find a system that worked perfectly for my needs. I've already recommended them to numerous friends and can't wait until my next purchase. Top class equipment and even higher class people!

Sold a Technics 1200 SL MK5 turntable to this business and was made to feel as if I was bringing…read morethem a piece of trash. They paid $200 for it, slapped on a cartridge that retails for $179 and sold it for $900. Obviously, it wasn't trash. I had replaced the 1200 SL MK5 with a 1210G, and I certainly won't be giving any of my business to this company for any future upgrades to my home entertainment system. If I had been thanked for giving them a good deal as opposed to feeling as if I were burdening them, I would have much less of a sour taste in my mouth.

Awesome place to come and find everything music related! Vinyls/records of all types, genres, and…read moresizes. Cassettes from local artists, CDs, huge selection of new and used. They even have a section for $1 CDs if your feeling adventurous and $1 to $4 vinyls. They have cool merch, pins, etc. so much fun to look around! Staff seems knowledgeable and friendly as well(:

I loved to be back inside a brick and mortar record shop...wow. There is a large variety of musical…read moregenres, and that's really cool to see. Parking is street parking as it's on Cary Street but worth the visit and the staff are friendly and knowledgeable. I was glad they were open on 12/24. They also sell some basic record cleaning gear and headphones, as well as some other tools for your record player. I know someone wrote that the majority of records are used...that's was not the case yesterday. I saw mostly brand new wrapped records and they have a small section in the back for used good quality records. I will return.

This is my second visit for 2 different issues. I needed a new touchscreen for my 2013 Hyundai…read more These guys went above and beyond to find one. They still had problems but were relentlessly determined to resolve it. KUDOS!! The second issue was programming a new remote key fob which they did in mere seconds!! These guys are great! I highly recommend them. Steve Godlewski 1/4/26

I brought my vehicle to Audio Express to address an audio output issue. Following their initial…read morediagnosis, the amplifier and transmitter were replaced. A few days later, my left rear light stopped working. Assuming it was a simple bulb issue, I took the car to another auto shop. I was then informed that the problem was due to improperly reinstalled connecting clamps, which had been removed to access the amplifier during the prior service. I contacted Mike at Audio Express to explain the situation. He acknowledged the issue and assured me that I would be reimbursed for the cost of the repair. He stated he would coordinate with upper management and arrange for a reimbursement check. After several weeks without any update, I followed up and was told the matter was still pending. I continued to wait, but after more than three months and multiple attempts to get an update, I have neither received reimbursement nor any further communication. While mistakes can happen, the lack of follow-through and accountability in resolving this issue has been very disappointing.