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Richmond, VA

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Sound and Image Design

5.0 (2 reviews)
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Services - Sound and Image Design

Home theater calibration

Component automation

Home system automation

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Livewire - Livewire at a commercial client on a beautiful summer day.

Livewire

(12 reviews)

LiveWire in Richmond Virginia is not just the type of company that you want to consider for your…read morehome theater needs, but the type of company that we would all like to work with. The difference is their people which start from the top down with Henry Clifford (henry@getlivewire.com) and one of the key people who have joined him, JD Dessofy. It goes beyond prices and service. They care about you beyond what you would expect. Many companies talk about exceptional customer service - LiveWire lives it. Early in 2014, we signed a contract with Theatre Extreme in Richmond, VA to install a home theater in our new home in Chesterfield. We provided funds to Theatre Extreme as per our contract presumably to purchase the materials and prepare for the installation. As we approached the installation time, we stopped by their store front in Short Pump, and found an empty store with a note on the door that they had gone bankrupt and were out of business. We were devastated. One of their former employees, JD, went above and beyond to find some equipment to help to start the installation. We contacted Henry ad LiveWire, and in his compassion and good businesss sense, he and JD worked with us, many times taking no profit whatsoever, in order to help us complete the project. It's comforting when you deal with businesses who keep their word and do what they say. It's rare when you see these companies go above and beyond. It's truly unbelievable to find a company who will put their own interests aside and work passionately to develop a solution to a problem which they did create nor for which they had any responsibility. It's hard to say enough good things about Henry Clifford and JD Dessofy. They are exceptionally good at what they do and even better people. David DeGonia Chesterfield, Virginia

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

ADT Security Services

ADT Security Services

(42 reviews)

Though a little more expensive then I would like the service has come in handy. Needed a few…read moretweaks to get the coverage area dialed in (no false alarms) and to get the WiFi alerts delivered to our digital devices. Though I am far more likely to have a kitchen fire than a break in. Though not serious we have had a couple of packages delivered with damage and weren't sure how it happened. When we weren't home one of the cameras captured the courier ranting on the porch about being sick and tired of this sh** and we were gonna be added to the case and not to mess with Kristen? He then slammed our packages against the door and stormed off. Anyway, the safety net of our new security system gives us comfort!

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

Wired UP

Wired UP

(3 reviews)

My wife was coming back from out-of-town and I wanted to surprise her with some nice home…read moreautomation features. Desperately needed someone experienced in installing Google Nest devices (2 Thermostats, 1 Hello Doorbell, and 2 Mini speakers) before she got home. I received limited replies, and the few I did receive had absurd pricing and was not able to do the installation in the time I needed it done. Even though 'Wired Up' had no reviews at the time, they were the only provider who responded with an honest quote and were able to fit me into their schedule. Andrew came onsite, and quickly got to work with the installation. Unfortunately, he ran into several obstacles (not his fault) with my wireless internet and the Nest devices not communicating properly. Instead of dropping the problem in my lap to deal with, he stayed for several hours troubleshooting my wireless issues until he got everything resolved so the Nest devices could communicate properly. Words can't even describe the level of professionalism and customer service provided to get this accomplished! Needless to say, Andrew was able to get everything installed successfully, and my wife was completely overjoyed with the new home automation. Thank you Andrew and Wired Up for my new home automation and for making the surprise for my wife happen! I won't look anywhere else for my home automation needs in the future.

Needed help installing a new router for my home network. Andrew came here on time and did the…read moreentire thing in just a few minutes. He went the extra mile and checked out all our devices and connections optimizing them for the new network. Great guy and very personable. I would easily recommend his services to anyone looking at home automation, internet access or similar needs.

Sound and Image Design - hometheatreinstallation - Updated October 2026

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