Sean and his brother are highly experienced and were able to install 3 TVs for me that look…read moreamazing!! Super friendly and efficient! I will be using them again for more jobs.

​We were completely satisfied with the service given by Mr. ADKINS. I was looking for someone to…read morehelp an older family member to understand how to use his TVs when he was alone with them and his assistant living . I was not able to get there to work with my cousin so Mr Atkins stepped in and gave him expert service and got all the TVs running again and my cousin train with how to use his remote controls and the various options . I found him to be very reliable and dependable and answered all of that questions I would not hesitate to recommend him or to use his Services once again . You can't go wrong with Sean Atkins !

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

A while back I posted a 1-star review of Livewire based on my initial experience with the company…read more I am now pleased to give Livewire a 5-star review based on the response to my initial review. Josh McDonough, operations manager, contacted me soon after the initial review went live. He had read the review and understood the reasons for my dissatisfaction. He and Dustin Roskam, service support lead, arrived today to make come changes to the setup about which I had complained. When they were through, I had what I had expected in the first place: simultaneous sound through the soundbar and through my hearing aids, when allows my wife and me to watch TV at the same time. Normally, I wouldn't give a 5-star review for a second attempt at delivering what was promised initially, but Josh and Dustin's professionalism won me over.

Impeccable customer service!! They serviced my 4 speakers and a vintage receiver and now the system…read moresounds fantastic. Friendly staff, take time to explain things and make you feel welcome. The service tech really knows his stuff. Highly recommended, especially for vintage stereo gear!!

PUBLIC REVIEW -- Audio Exchange (Richmond, VA) A factual…read moreaccount of my experience from July 2024 through September 2026 My experience with Audio Exchange on West Broad Street in Richmond, VA has been consistently disappointing, unprofessional, and costly. From my first visit in July through today, the business has demonstrated poor communication, disregard for my property, and a complete failure to resolve issues they directly caused. Installation Negligence Resulting in Property Damage During an installation visit, an Audio Exchange technician left my FOX access panel open, creating a direct entry point for rodents into my utility closet. This led to contamination of the area, including fecal debris, seed hulls, and damage to personal property stored inside. Despite notifying Audio Exchange promptly and clearly, management failed to respond, failed to take responsibility, and failed to send anyone to correct the issue. Their inaction forced me to hire a licensed pest‑control company to clean and sanitize the contaminated area. I paid $250 out of pocket for a problem caused entirely by their negligence. Poor Communication & Lack of Follow‑Through Throughout this process, Audio Exchange repeatedly failed to: Return calls or follow up as promised Address installation issues they acknowledged Schedule completion of the work Retrieve their own loaner equipment Provide any corrective action or apology Their communication has been inconsistent at best and nonexistent at worst. Even after multiple attempts to resolve matters professionally, Audio Exchange left me with unfinished work and additional expenses. Disregard for Customer Property & Safety Leaving an access panel open is not a minor oversight -- it created a health hazard inside my home. Rodent intrusion is a serious issue, and Audio Exchange's refusal to respond after being notified shows a troubling disregard for customer safety and property. Summary I have tried repeatedly to resolve this situation directly with Audio Exchange. Their continued lack of response, failure to complete the installation, and refusal to take responsibility for the contamination caused by their technician has left me with: Unfinished installation work A rodent intrusion caused by their negligence A $250 cleanup bill Contaminated personal property Weeks of ignored communication I am sharing this factual account so that other customers understand the risks of doing business with Audio Exchange.

Never do business with this company. The Owner Matt Harver broke my TV and claimed he wont be…read morereplacing it. Never do business with this company!!

This company installed some TV's in the sanctuary of our church a couple of years ago and did a…read moregood job. Due to our past positive experience we were willing to pay in advance for this job. We paid them in full, now they will not install, will not return our money and will not communicate with us. We are considering taking legal action to get our money back as we don't seem to have any other option. This is such a shame.

I found Corey's name before moving to the Chesterfield area. He came out and mounted the TV and had…read morethe wires in no time. All-around nice guy. He does quality work and doesn't break the bank. A great value!

Corey was the absolute best mounting our tv my neighbor advised me that there may be brick behind…read morethe wall but after his inspection he advised that it wasn't brick and gave us an honest/LOWER price that we weren't expecting!! He was so cool and professional and really cool to talk to and he came TEN minutes earlier before his original arrival. Definitely will be hiring him again!!

TOP NOTCH!!!!!! If you're looking for an audio video technician that knows his stuff, look up…read moreRaymond. AudioTech did the installation of our audio/video conference area and they set our business up with a wireless Sonos system for each office. I can't say enough good things. They are professional, curious, the installation is clean and they know their stuff! Raymond has a strong team and great end results. I highly recommend AudioTech -- not only for conference areas and areas that need sound masking, but also home theaters -- Who doesn't love a home theatre, I mean come on!! :) -- Thanks Raymond!! -- Justin

From the owner: Home Theater Installation, Home Audio Systems, TV Installations And Commercial Audiovisual…read moreInstallations.

Sent an email to this company to see if they could install my flat screen TV, that was a week ago …read more They never contacted me. My Fiance then called them and spoke with the owner about getting our flat screen TV hung, the owner suggested he send him a picture of the fireplace which is where we wanted it hung. The owner stated he would call him back that evening , he never called back. If you don't want our business we will look elsewhere. We contacted this business because they were local to Chesterfield and we wanted to support a local business, rather than a large Audio company. Very unprofessional , will not recommend this company to anyone.

From the owner: We handle phone, cable and data wiring and TV Mount Installation in new homes and existing homes…read more Home Theater and Surround sound with Universal Remote control. Whole House Audio for background music and Streaming music for entertainment. Do you need a TV Wall Mounted ? No problem, we can mount any size TV on the wall, over the fireplace or in the kitchen hiding the wires in the wall using flat, tilting and arm mounts We carry Sonos, Onkyo, Yamaha and BOSE. We have 20 + years of Low Voltage experience and Dedicated customer service. Cell Phone signal weak? We carry ZBoost Cell phone signal Boosters to give you clear 4G calling. We are a local Richmond Virginia Small Business that is licensed and insured.

The radio in my truck went out. I got a quote from an Audio store in Newport News, but I felt…read moreuneasy having them work on my truck after reading mixed reviews. My daughter told me about Safe & Sound, and my wife and I stopped by to chat. The quote was a little more, but the peace of mind is worth it. A family-owned business is always better than an impersonal business. I am pleased with the work and the instructions afterward. They also told me to return if I had any questions or concerns. Thanks to YouTube, I could figure out the one problem I had. The sound is fantastic, and the voice commands work great. I strongly recommend them. I would like to add that if you review Car Audio Radios on YouTube, I noticed some people say you can do it yourself. Unless you want to set your vehicle on fire, I would suggest taking it to the Pros like Safe & Sound.

Quality high end products at a reasonable price. Friendly people, no BS. Not cheap but if you…read morewant great tunes, this is the place!

Every step I took with Security Plus felt like I was pulling teeth to get someone to help me. The…read morecustomer service through this company was horrendous. Weeks between replys to my calls, the work they did in my home was mediocre at best, and they even took an extremely expensive part of my technology system with them when they left that wasn't theirs. The company that I hired after Security Plus was very confused as to why they had me buy the new equipment that they installed. I cancelled my security monitoring through them out of principal (which ended up costing big bucks to get setup again) and would gladly pay again not to have to deal with this team again!

I have been trying to get my Security Plus system activated for over 5 weeks to no avail. Do NOT do…read morebusiness with this company. They don't return phone calls, the quotes are inaccurate for the service and they clearly do not want new customers. Call Security Specialties- they are an amazing company and if they serviced my area, I would not be a hostage to Security Plus. I NEVER had issues wiith Security Specialties in the 4 years I was with them.

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

ONCE AGAIN, I WISH I COULD GIVE ADT A ZERO…read more I'm really getting tired of ADT. After 3 months of ongoing problems, and finally a new panel. Never fully compensated for all that I experienced over 3 months. They replied to YELP and I asked I contact them. Not in the mood yet to deal with them. Now, for the past week including today, the panel date is stuck on 6:06 PM August 10, 2024. Today is August 17, 2024. The time is currently 12:10PM. I despise calling this company about anything related to the equipment and service. So here I go again. I have to be in a certain frame of mind to call them. It always put a damper on my day. And now is not the time. Especially after my last encounter with them. YELP should include ZEROs for ratings. So sick of this company and I'm stuck in a multi-year contract unless I'm able to afford to buy out of the contract at some point. I'm going to work on making that a priority. I can't go several more years of this incompetent service with malfunctioning and inadequate equipment. And as I posted previously, they lie. Again, I took pictures of the panel with the date and time it is stuck on. I don't know how to upload photos. Otherwise, I would attach them. Wish me luck with this rip off of a company. I feel the service is overpriced for the quality of service and equipment you get. I left them years ago, came back because I thought they would be better over time. NOT SO! AGAIN, I WISH I COULD GIVE ADT A ZERO!