They are on time very Efficient Polite priced right and fast we had 2 moves with them thankful for…read moretheir lives

Used Moxie for a recent pack and move. Both crews were professional and efficient. Items were…read morepacked carefully and everything made it from point A to point B in tact. I have no gripes with the movers themselves. The lower rating is due to a few things. Biggest issue - During the packing portion of the move, their crews used a strong, elastic, workout type band to tie back the front gate. That would have been fine other than the fact that the band they used and how they placed it on the fence/gate pulled the gate beyond the limits of the hinge and broke the frame of the gate. Things happen. I wasn't too worried about it until Moxie told me it wasn't their responsibility to fix because it was an old gate that had been repaired previously. They said "This is part of having old fixtures at your house and we are not liable for such issues." So buyer beware. If you have an older home or belongings, they are not responsible for any damage, even if they are the ones that bend it until it breaks. If you want broken stuff and a lecture these are apparently your guys. These next two I was overlooking until the gate incident happened, but since I'm already here... The booking process is confusing. You call in to speak with a rep and then you need to fill out the paperwork yourself on their website. That wasn't mentioned as a next step on the call so I spent several days waiting for follow up from them. It wasn't until I followed up that I was made aware of this process. Finally, the crew mentioned that there were a few items left at the old house, but that it wasn't much. I said that was fine without seeing what was left since it was the end of the day - my mistake. There was quite a bit left, like multiple trips over several days to get everything out which was frustrating to deal with given our personal circumstances. So that's it. If you have a new house and all new stuff you're probably fine. Not sure what their definition of old is though, so proceed with caution. All in all, poor customer service with a side of condescension...chef's kiss.

I recently moved from a rental home into a new construction, and the moving team was exceptional…read more They were careful with my belongings and the property, and worked efficiently the entire time. The quote they provided was accurate, but as a customer, it's important to be well-prepared. I opted for the move-only service, and packed everything myself, with them disassembling and reassembling the beds. I highly recommend packing as much as possible in boxes, as it helps the movers work much faster (this applies to any moving company). I felt fully prepared, and the team delivered exactly what we agreed upon. The payment process was straightforward, and they were very communicative throughout. The owner has a great and friendly team, and I will refer/hire them for any moves in the future.

The movers arrived early. They were extremely professional and took great care of our furniture!…read moreThe move was complicated with several destinations which they handled perfectly. I happily recommend them to anyone! Thank you guys!

Thank you guys! Communication was excellent, they worked fast, but also made sure my items were…read moreprotected and took care of everything. I picked a small truck unfortunately but they were still able to get everything to fit! Moved from Virginia to Arkansas. I highly recommend them, as their pricing is also great! Thank you!

Great communication - very competitive pricing. Showed up on time and communicated the day of the…read moremove to make sure everyone was on same page.

I would give 0 stars if I could…read more From the moment the crew arrived, it seemed like they had no interest in actually doing the job they were hired for. They moved extremely slowly, spent a significant amount of time standing around, and appeared completely disinterested in working. Before any work even began, one employee asked to use the bathroom, another had my husband sign paperwork, and then the entire crew went outside and informed us they needed to call a manager because they "might not be able to do the move." This was especially frustrating because we had clearly stated MULTIPLE TIMES before moving day that they were only moving furniture and packed boxes. Despite this, they repeatedly complained about "loose items" throughout the process, even after being told over and over that we were handling those items ourselves and only needed the furniture and boxes moved. We were told a manager would arrive in 15 minutes. Instead, we waited around 30 minutes while nothing got done. When the manager finally arrived, he moved just as slowly as the rest of the crew and immediately started focusing on the same "loose items" issue that had already been addressed numerous times. The situation became even more frustrating when the manager implied work would begin shortly, only for the story to suddenly change again to them being unable to do the move at all after he called another manager. What followed was more arguing about loose items rather than any effort to complete the job they were hired to perform. I have never seen or heard of a moving company refuse to move furniture and packed boxes when that is literally the service they were contracted to provide. The entire experience was unprofessional, disorganized, and a complete waste of our time. To make matters worse, we are still waiting on the refund that the owner stated we would receive. I would not recommend this company to anyone looking for reliable movers. *Edited to add - One of your guys claimed there was a litter box odor. Interestingly enough there are no animals. All we could smell when your crew entered the door was rank cigarettes which I'm sure most people don't want that smell being transferred to their belongings as second hand smoke is a health risk that literally can cause cancer. We watched the crew stand around and chain smoke while awaiting the manager so I'm sure the next persons belongings smelled lovely after that. Loose items were actively being taken care of as we told your crew several times that we were handing and we did. Your company failed to do its part and move the BOXES and FURNITURE that were EASILY accessible throughout the apartment. Looks like there's another review that had the same issues. Quit trying to blame each customer that had a negative experience with your company. You obviously have several issues to be sorted out and your pointing fingers at people paying you to do a job is not a good look.

I recently got On the Fly Moving to help me move my 1-bed apartment from Richmond to Henrico. The…read moremovers were very respectful about my items and made sure to strap them down once they were in the truck. They worked very efficiently especially moving items up 3 floors on an 85-degree day. The quote was quite accurate(even though I helped just a bit). There was a two-hour minium, even though it only took 1 hr 45mins to load, drive, and unload all of my items to the new apartment. Overall this was an excellent company for moving, and I will definitely use them again once I move!

I sold my house and had to move. I hired Affordable Movers to move my home. On the day of my move…read more, 4 men and a truck arrived at my home at 9:00am . I was very impressed with professionalism that I received from movers . They were efficient and very nice gentleman. Moving a 4 bedroom home , I thought would be a long day but it was that bad at all. It only took about 8 hrs. They were referred to me from co-worker. I thanked her and I would recommend Affordable Movers services to anyone

We had used this company twice before when we changed residence and had no problems…read more This move was very different. I called and got a quote from Ms. Ricks. She asked me certain questions about number of rooms of furniture, types of furniture, etc. She told me 9 hours and she didn't think it would take that long. We moved many items by ourselves, clothes, lamps, boxes of odds and ends, etc. We also sold all of the furniture from one bedroom, so it was completely empty. When the crew arrived and started to work, I noticed they were not too well organized and apparently had not worked together before. I approached the crew supervisor and told him about my concern and he said not to worry, they would have everything moved by the end of the day. Well they didn't and had to come back the next day and worked several more hours to finish. They charged me for 14 hours plus their travel time to get from their place of business to my home, for both days. The home we moved into is in the same neighborhood, four blocks away from our former home. We also noticed that they had damaged a piece of patio furniture; a gas fire coffee table that has a value of around $3000. It is resin coated steel, and there are several chips of resin knocked out from mishandling. After they left, we looked around and noticed chunks of holes in the carpet on the stairs and in the upstairs loft. Someone had tried to press them down in an attempt to hide them. There are also scratchs on furniture as well as scuff marks on our leather sofa where they shoved and squeezed it through the door. When I called and complained, Mr. Ricks and the crew supervisor came to our home and looked at the damage. When they left, Mr. Ricks said he would be back in touch with us. When Mr. Ricks called, he said he was willing to patch the carpet and give us $700 for damages. We had researched and gotten information to repair the damages would cost well over $3000. I attempted to negotiate with him and he said that is all he would do. I asked him to give me the name of his insurance agent, and he said he didn't have any more time to talk to me because he "had and appointment downtown." I had to press him to finally get the name of his insurance agent. My wife and I did all of the work with the insurance companies. We found out that Nationwide is the broker and there are three other insurance carriers for the business. I contacted Mrs. Ricks and told her about what we have been through doing their responsibility of contacting all of their insurance companies to get compensation for what their workers did to our home and belongings. I then told her that we want to be reimbursed for all but nine hours that they charged us to move, which we believe is more than fair. She asked me why I did not call her when I saw that the workers were slow. I told her that I went to the crew supervisor and told him and he said they would be through in one day. She told me that she would talk to the other owner and call me back the next day, which she did not do. And now three days later, I have not heard from her.

I just had a super smooth and efficient move done with the help of Joey and a team of 4 young men…read morethat were punctual, courteous and respectful of all of our things. I highly recommend you consider this company - they are QUALITY GUYS!!

I would highly recommend Joey and team to anyone who is moving. They were quick with moving our…read morefurniture and items out of the apartment (third floor, NO elevator!) but did not sacrifice their professionalism and dedication in packing the truck with precision. Joey's team went above and beyond for us, offering additional advice and tips when offloading and for next time we move. We are grateful for their expertise and help in making our move so much easier.

Andre Neita who is the owner and operator of this business as well as Professional Movers, the…read moreactual company who moved my family, is the best in the business and stands by his word 100%! I knew he was right for the job(s) because he was the only person I spoke to obtaining quotes that didn't say "send a picture" or attempt a virtual quote. He told me that there was no way he could quote the cleaning out of my garage, the packing prior to moving, and the actual moving costs without seeing everything in person. He came the very next day and quoted all 3 jobs with the best quotes and stuck by then. His company cleared out our garage prior to our move with 3 strong men who had the best attitudes and were a Joy to work with. If. I asked any of them a question or a specific favor during the garage clean out, their response mirrored their bosses' Andre "no problem we can do it!", and they did! Throughout that job Andre called me directly to be sure everything was going as I wanted. Very customer service oriented which is extremely rare these days. The packing and the actual move went well with Andre keeping in constant contact with me the entire time, numerous times a day, making sure I was happy with his services. The man who was packing up our house also had to do so during the 3 hottest days this past April with our central air conditioning on the fritz! I never once heard him complain as he packed and sweated those terribly hot days. Again, Andre made sure everything was done as I expected. I would rehire Andre's crew in a second and I recommend him and his crew hands down. Great guy(s) to work with!

Seriously cannot recommend RVA Removal enough. Requested a quote via Yelp and sent pics. Within…read morehours the job was confirmed. Very responsive via txt and prompt -- 10 min early, actually! I am just so impressed with the professionalism and how courteous they were. Practically zero damage upon removal (a testament to their work) and they even swept out my garage. Working with such great people is so rare these days-- RVA Removal is a true gem.

5/5 would recommend! Kevin and Andy were efficient and prepared. They came ready to get the moving…read morematerials out of my apartment. Excellent communication and very effective. They came prepared with a dolly and other materials required to haul the boxes, were very respectful and completed the job quickly and efficiently. Thank you for your services!